I had the pleasure of assisting Kelly at her shop from the Fall of 2022 until the Spring of 2023…read more When I say I have never met anyone else who works as hard as Kelly, or who puts as much heart into their craft as she does, I mean it. She truly cares about her clientele and they sure do love her back! Seeing how the dogs would light up with joy and wagging tails as they were dropped off for their grooming with Kelly really warmed my heart. It was such a great experience working with her. She now has another groomer, Amanda, in the shop who has been doing exceptional work and has many years experience. Ask about her Bichon Frisé cuts! This is great news because now it means that they are now accepting new clients! Please consider this shop for your dog's next grooming experience. You will not regret it! (Attached is a photo of one of the many happy customers from my time assisting Kelly at her shop)

Thank you Lola has never smell so good she is a very happy cutie. If your baby needs patience…read moregroomer Kelly is the right choice

This is a highly responsive and responsible group of people! They love our dog and all the dogs…read morethey care for-- my dog is always anxiously waiting for their scheduled arrivals-- 5 stars and much gratitude. These folks really care and your dog will sense that!

We used Boston Dog Butlers for daily dog walking and they are fantastic! From the initial call to…read morethe meet and greet, and then the daily dog walks, they were professional, friendly and all-around great people. Our dog Shea absolutely loved her walks with Emily who was our main walker. Emily was amazing and formed a great rapport with our pup. Emily's communication was always proactive, helpful and clear. We really miss Emily, Jenny and the rest of the team since we've moved away. Plus its SO easy to schedule and pay on the app. I highly recommend BDB.

They are super accommodating, always finding the time for appointments, although I know how booked…read morethey are. They're reliable and listen to what the customer wants. We've never had a cancellation with them or any issues (even when the whole block list hot water in the winter). My dog is always smelling great and looking cute after her grooming appointments. They also sell really nice clothes for dogs, leashes and toys - great variety!

This place is the best. Great service, great ownership, and I wish them many, many years of success!read more

I recently moved to Boston and I adopted a 7 year old maltese-Shitzu mix (Ozzi). I wanted to find a…read moreplace to groom my dog and the closest one to me did not take new clients. I ended up going for the next choice which was a little further than I wanted but the reviews were good so I gave them a shot and boy am I glad! This shop is run by a sweet woman and her husband. They work super hard and do all the grooming themselves. Ozzi is only 18 pounds but he is a little tough. He's a darling little baby who's so sweet to me but super scared of strangers so he can be difficult to manage and easy out (I am unsure of his background but I presume he had some sort of abuse history...poor baby). He now has major attachment issues too so he's terrified whenever I leave him. I explained all of over the phone and they were very understanding. I took my dog in and when the male groomer came out I told him my dog doesn't do well with men. He was very kind and brough out his wife who proceeded to take my boy. I was hesitant but I let him go. only 1.5 hours later I got a call and my dog was ready to go! He was SO cute and had an adorable little scarf tied around his neck. His haircut was perfect and exactly what I wanted. He gave them a hard time especially when they tried to groom his behind (which he is really protective of) but despite all of this they did not charge me a "behavior" fee like some other places. They were SO kind and I really appreciate them taking the time to groom my skittish pup. I plan to be back as soon as possible!

I would look elsewhere for other groomers. Although the location is great, Dewberry is very…read moreexpensive for the quality they give. I've gone here 3 times, the first time was better, but then since then they have charged more, done lower quality work, ignored requests (which is simply just a breed cut typically), and really don't seem to appreciate the business they receive. You can go to a chain like pet smart or petco and get a less expensive cut for better quality. On the positive, the location is good and they do have a nice retail section of the store with dog treats, toys, supplies, etc which are nice.

Ill never use another grooming service again! Colleen is so nice, and the haircuts are exceptional…read more The convenience of ride and groom is something you can't appreciate until you try it. Colleen doesn't cage your dog, and takes the time get to know your dog before taking her off for the cut. The little personal touches she adds are wonderful as well.

Colleen is fabulous! My dog is so happy and cute when he's done! Glad I found Ride and Groom.read more

My dog Tessa has been part of the Tails family for 6 wonderful years :) She is always well taken…read morecare of, even when she has special dietary needs and vet requirements. Tessa has friends at Tails in Boston and always comes home exhausted after playing with them all day. Their overnight staff are so kind and make sure she is comfortable, even though she is not used to sharing space with other animals at night time. We are really excited that Tails is expanding to Dedham - we just tried it out today and will be returning soon! Thank you to all of the staff, Tessa is a really lucky dog :)

When I made my dogs appointment for grooming I called the dedham location. Once booked, they never…read moreinformed me that the location I called doesn't do grooming and that I'd have to go to their other location in Jamaica plain. I drove 30 minutes to get to the Durham location just for them to tell me that I have to drive 30 minutes in the opposite direction. When I arrived at the correct location, the lady who I spoke to about how I wanted my dogs haircut to look seemed a bit ignorant like she knew nothing about dog haircuts. I showed her a picture of how I wanted my dog to look. They also said that they don't brush dogs teeth which is odd. Never been to a dog salon that doesn't brush the dogs teeth. We were originally told it would take 2 hours and it took almost 3 for my dog to be done. Upon picking up my dog, the lady behind the front desk told my sister and I that the groomer is new and only has under a YEAR of experience. Why wouldn't they tell me that prior to getting my dog groomed? I don't want a rookie to give my dog a botched haircut(which she did) but by this point it was too late. Also, when entering the store, it smells horrible like mildew. My dog came out, his hair choppy and the final result didn't look anything like the photo that I showed the lady( she took a picture of what I showed her so there shouldn't have been any confusion) The sweater I had him wearing was covered in fur, as if they cut his hair with the sweater on. I had to request my leash and collar back from them. Anyways, the people behind the front desk were sticking their faces in front of my dogs face so that he could lick them, letting them kiss their mouth which is honestly gross and not something I want to see. Overall, unhappy with how my dog turned out. Will not be returning.

D'Tails is an adorable little pet boutique- this review is for the location on Berkeley street…read more My small senior mutt comes to D'Tails for daycare during the week between 2 and 8 times per month. Originally, I selected them because of their convenient (for me) location, but I've become loyal to them for many other reasons. Let's go with three: 1. Flexibility. Daycare hours are pretty extensive (check their website for the most up to date information) - right now they are 7am-7pm. I usually find that the store is staffed before 7am, even. I like the flexibility of being able to drop in as needed and pick her up whenever is convenient for me on any given day. The cost of daycare (and any other purchases I make (just go right to my card on file. Easy! 2. Communication. Every day that I send my pup to daycare, I get text updates about what she's been up to, whether or not her potty break was "productive," and something nice like "have a great day!" 3. Kindness. After only a few visits, the staff quickly remembered my dog's name and they always welcome her (and me!) when I drop her off. I know that my dog is not without her quirks, but I've never heard anything but praise and love for her from the staff at D'Tails, which is just so sweet. They're all true animal lovers there who treat pets with compassion and pet owners with kindness. They are also a business that is very clear about their inclusivity- specifically very LGBTQ friendly. You can't put a price tag on all of that, but theirs is very reasonable! Again, check the website for the most up to date information but right now Daycare is $21-$36/day depending on the length of your pup's stay. Downstairs in the daycare space, there seems to be a setup for every type of dog. Crates for pups who like a comfy den-style nap, soft beds for rests, chairs for pups who want a great view of the rest, and floor space for playing. I also know that the staff is more than willing to cuddle with or hold your dog if that's what pup wants... like mine often does! The only constructive thing I could offer is that it does look pretty dingy down there, but I mean... it's a play room for dogs and it serves its purpose well! There are also lots of treats and goodies and adorable sweaters in the shop upstairs. Can't go wrong! I know that they also offer walking and grooming but I've not used those services. It feels so good to have a group of people- from Dawn the owner to the wonderful staff like Rachel, Kendra, Christiana, Mary and more - who I can trust to care for my beloved little mutt!

I had been looking for a trustworthy and good groomer for my little anxious Shih Tzu for months. I…read morewanted a place with a groomer that I could trust, in an environment that's not too overwhelming for my already anxious dog. I was so happy with the job that Melissa did. Really fantastic. I dropped him off first thing in the morning and he was ready within an hour which was perfect. I tried Dog Bulter in the past but after 4 hours they called me to say that my dog is being aggressive. That was news to me, but it turned out that they had 25 other dogs roaming around at the same time. That explained the behavior. They were nice but not suitable for my dog. So I'm happy that I can take my dog to D'tails where the grooming is done more on a one on one basis. I found it a little too pricy but my dog seemd to had a better experience so I'm ok with that.

Jen did a wonderful job on our Goldendoodle. It was his first time there and Jen took excellent…read morecare in making sure we were all happy

I'm very happy with how my dog Mila (a Cavalier King…read moreCharles) turned out. I've been looking for a groomer in the area that did a great job and I found it! Krysta was so kind with me, listening on how l wanted to see Mila look and the areas I wanted to make sure she focused on. I'm very happy! Thank you Krysta!

Fantastic! Aster is a rock star! Both dogs are very tough to groom, they look and smell wonderful.read more

My cat was altogether uncooperative so the groomer had a hard time doing the basics. I felt he…read moredidn't use the available protective equipment or handle the cat's combativeness effectively. Nevertheless, the groomer was patient, flexible, and easy to work with. I would use Bark and Mane again if my cat weren't such a surly beast. The owner very kindly offered to have the van return to finish clipping my cat's nails at no cost.