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    Soft Paws

    4.8 (45 reviews)

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    Michael A.

    Carlos does a wonderful job of grooming dogs. Our dog Nola always looks fantastic after a visit with her friend Carlos. Personally I think Carlos under charges normally give them a big tip.

    Carlos is an amazing groomer. Not only is he super affordable (we paid $40 for groom, expression, and nails) but he is so kind. Definitely recommend him and my puppy even got a complimentary scarf for the holidays! I never really know what to do with my puppy's groom but Carlos has a great eye. Will be back agains soon!

    After product!
    Kishory M.

    I've been taking my Pom here for years. Carlos is great and does a great job at cutting him. If you want to support a local business go to Carlos! My dog always comes out smelling amazing with a cute little bandana.

    My poodle after her cut!

    Carlos was amazing with my toy poodle! She was turned down by her previous groomer because she was too aggressive but Carlos has a very calm demeanor and he was able to handle her! This was our first time here and I couldn't be happier. He took the time to show me what types of brushes he uses and was very friendly. He also didn't overcharge. I highly recommend this place :)

    Kristen C.

    Carlos did an amazing job with our Himalayan--definitely one of the best and cleanest lion cuts that we've ever had for him. His attention to detail is amazing and our kitty was very happy to have a nice new style for the hot summer. It is cash or check only, but his prices are just as good, if not better, than other local groomers that we've gone to for the same service. Will definitely come back here for all future grooms!

    JooYeon J.

    I just got my dog groomed here for the first time, and I really like what Carlos did with my dog Benji! I would definitely go back to this place!!

    We are working on our weight and taking lots of walks Carlos!

    Hi Carlos We pray you and your family are healthy and safe. Louie Andy and I miss you! Hang in there and we will see you soon!

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    9 years ago

    We had a fantastic "manicure" experience here. Our 3 1/2 yr old cat was calm, quiet, throughout the time. We'd recommend Carlos

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    Page 1 of 2

    Ask the Community - Soft Paws

    Best way to contact? tried to call..

    Leave a message with your phone number. Or call Tuesday- Saturday normal hours. He can be very busy with the dogs.

    View All 4 Questions

    Review Highlights - Soft Paws

    I just got my dog groomed here for the first time, and I really like what Carlos did with my dog Benji!

    Mentioned in 38 reviews

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    PetSmart

    PetSmart

    (29 reviews)

    Thank you, Kelcie!…read more I recently had an excellent customer service experience here. A couple of days ago, I was driving out to Newton (from South Boston) on very short notice, because there was a miscommunication with the person I was going to be picking up my new kitten from, and I had to pick her up earlier than expected. The problem was, I didn't have any supplies yet (cat carrier, litter box, etc). So I quickly purchased a few items online (with in-store pickup) from the PetSmart in Newton, hoping to swing in at grab these supplies before picking up my new pet. However, the automated confirmation email from PetSmart said "if you place an order within 2 hours of closing time, your order will be ready the next day". I had placed my order at 5 pm, when PetSmart was scheduled to close at 6pm, so I was screwed. I was already on my way to Newton, and had no idea what to do if I didn't at least have a new carrier to bring the kitten home in. I called up PetSmart, explained my situation, and asked if there was anyway they could get my order ready for pickup today (and I was already 10 minutes away from the store at this point). Not only did Kelcie immediately go gather the items that I purchased, and had them ready at the front counter, but she also brought up an alternative cat-carrier that she strongly suggested I exchange for (for the same price) instead of the one that I selected online, which was too small, and my cat would grow out of it in a matter of months. She processed the exchange, and had me in and out of the store in a matter of a few minutes, and totally saved my day.

    Linda Cole .. the personal dog trainer at pet smart is absolutely detailed and on point with her…read moretraining. After one visit with her ( not a lesson) just guidance and chat. Maverick knew exactly what to do.. I learned that I have the ability to navigate my dog in ways .. I have never done. Linda has extreme patience and dedication to her job. Pet smart is Very lucky to have her on there team, Thank you Lynne Ann Lorray and Maverick border collie & Lunar jack Russell chihuahua

    B.Y.O.D. Dog Wash

    B.Y.O.D. Dog Wash

    (111 reviews)

    Great dog story to get your dog food , grooming and other things you need for your dog's care …read more The price is good for the quality of the product along with the quality of service for your dog . My dog loves the dog brand called Stella's from here so I must come here to get it lol ! But it's also a delightful experience to shop here they are very friendly, knowledgeable and helpful. Parking is in abundance all around .

    I recently gave BYOD another chance after recalling rude staff in the past. They started off on the…read morewrong foot when I arrived at 10:07 for his 10:15 appointment and the employee said in front of me to the groomer " my dog isn't supposed to be here until 10:15" in a rude tone. I said I am sorry am I very early and she looked at her watch and said it's 10:07 - you'll need to wait a bit like I was there an hour early. I then asked how long until he will be ready and they said around 3-4 hours. I called to check on him after that time and they had no update on him. Then their phone lines were down so I went in and they let me know he was up next on the grooming table but didn't have an exact time. At 4 pm he was finally ready and they let me know they brought him out to go to the bathroom( plus for them but I'd hope so as he had been there awhile!) I got there as soon as I could and my dog looked upset. The groomer came out and said how she couldn't do my dog's face because he was biting and thrashing and I should look into anxiety meds for grooming. I have personally seen my dog groomed and been told by every groomer in the past that he is a joy to groom. He went to puppy training classes and is always a calm dog in these situations. I let them know it must be something they had done or triggered to make him react that way because I have never seen my dog bite, he's a very sweet boy. They also claimed he was in " bad shape" and shamed me for his hair yet he was given a bath and brushed by a professional a week before this groom. I went back in because I was so upset by this experience and the staff and they just continued to blame my dog. Regardless, for an upscale dog grooming establishment they should be able to accommodate dogs for this price. Horrible experience- I have not written a Yelp review in a long time but I needed to for this. $95 before tip for this and they didn't offer an apology or anything but just blamed my dog.

    Soft Paws - groomer - Updated May 2026

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