Purchased a scooter for my Mother . Spoke with a rep over the phone . I voiced my needs . A scottet that was lightweight , and travel friendly. He assured me that the scooter I had in my cart (1900$++) was what I was looking for. I will admit shipping was fast . The first red flag was upon delivery. It was delivered in an 18 wheeler. I was confused . They would not even bring it any further than the driveway . As I opens this huge box, i could not even get the scooter out! It was so heavy . My 19 year old came and got it out . I am totally disappointed. I call SpinLife and they were VERY RUDE! I called back again hoping to get a different result . No this time it was worse than the first time . Rude and disrespectful ! My issue was s this is not what I told the sales rep I wanted . I asked for an exchange , they don't fo exchanges . To send item back it is going to cost me 650$!!!!!!!! Authors of the total cost . I'm feel that SpinLife is a predatory company taking advantage of the elderly , the aging and medically challenged populations. They are no help . I just wanted someone to help . read more

Ordered power chair. Was supposed to ship by May 8th. They took my money. Then received email saying that the chair would ship in middle of June. Requested full refund 05/13/26. They take your money upfront and then delay shipping and refund will take who knows how long. I am getting a better chair from another company for about $2,000 cheaper and it will be delivered next week. read more

I got a catalog in the mail and called Spinlife that afternoon to order a scooter which I had been shopping for recently - the price in the catalog was lower than the price quoted even though the catalog was just delivered. We worked out a price and I purchased their "White Glove" assembly and delivery service for an additional $100 and was told by the sale rep that I could get the color I wanted by telling the White Glove rep what I wanted while he was assembling the device - the implication being that I would be with him during assembly, When FedEx sent me a tracking notice it said that the delivery was to Hackensack, New Jersey, NOT my home in New York. the notice also said that the delivery had been delayed, so I called FedEx and they would not give me any information since the delivery name and address were not mine! I called SpinLife and spoke to rather loud and rude woman who informed me that the device was being delivered to the "White Glove" shippers where they would assemble it and the delivery it to me - a rep would call me when the scooter arrived in Hackensack. So much for telling them what color I wanted! The obnoxious woman then told me that all this had been explained to me in detail by the salesman when I placed my order - IT HAD NOT BEEN EXPLAINED and the salesman's implication was totally different from the actual arrangement. FedEx notified me that the scooter was delivered last Friday (TWO WEEKS from Ohio to New Jersey) and I still have NOT heard from the White Glove representative despite my purchase having been two weeks ago. I paid roughly $1600.00 for scooter, warranty and White Glove Service which seems like a huge waste of money from where I stand at the moment right now... and even if it all works out in the end I will still be very unhappy about their horrendous customer service and shady sales techniques! read more

SpinLife - Actual Ad from SpinLife Website - Mobility Equipment Sales & Services Near Me - Columbus, Ohio

Spinlife didn't use the packaging as was provided with my item for me. They must have given it to someone else. Box was damaged, tabs on both ends nearly destroyed and box held together by some foreign tape. read more

SpinLife - Mobility Equipment Sales & Services Near Me - Columbus, Ohio

Trash company! My wife was in the hospital for weeks and needed a medical bed. We paid for one at spin life expecting it to be delivered in 7-10 days but it did not come. We cancelled the order and bought a bed locally. there policy is a 20% nonrefundable fee over $800 even tho it never made to our home. Again TRASH COMPANY. all they tell my wife is thats our policy. Never again! read more

Use better parts (brakes) on the wheelchairs . Called the company to request repair of brakes, ( probably less than two months of having the wheelchair) , also the padded arm rest where one of the screws came out. I was told they DO NOT send a technician out for repairs. And finally, while speaking with the gentleman over the phone, the call abruptly ended. I called him right back and he answered. Reading someone else's review, they posted the person he/she had spoken to , hung up on them. I ordered the wheelchair from Amazon, they ordered from Spin Life. Better built equipment, improve customer service communication. Offer repair service. read more

Terrible customer service for anything claim related with OEM warranties. Zero follow through, lack of confluence, and fails to deliver on promises. Find another reseller for your products, SpinLife is NOT the one. read more

I purchased a mobility scooter 3 weeks ago. I have not been able to use it because it does not power on. Battery has charged for 24 hrs. Still does not power on. Have called spinlife every day for help. They give lipservice. Will send a tech out. Provide numbers that do not answer phone and does not except messages nor text. They have 1870.00 of my money and I have a defective scotter. read more

Joke! Never buy from them! Read the description of their in home warranty. Does not include parts!!! 17 month old chair, and they want to charge 500 bucks for a new controller. Never buying from them again! read more

Shipped damaged $2500 custom wheelchair. Called them immediately. Called them every day but no response in any department. Called salesman and he said that they do not call back once the chair is delivered and he had to "walk US" through repairs and mailed repair manual to us. Too Two months and threatening to sue them to get a repair person out. Wheel still do not turn and loud noises. I had to borrow a wheelchair from a church that is causing me terrible pain. They do not care. They do not accept Medicare or insurance. Once paid. they do not care about anything despite having a warranty. Failed me in every way. I am 80 year old female that is home bound and wheelchair dependent. Lansing, Michigan read more

I ordered my extra wide lift/sleeping chair (Cloud PR-510 Extra Wide) and when it finally came in it was comfortable for about a week. The bar at the seat and back was hitting me and the motor was clicking. It took me 4 weeks to get service to even call back then an additional 2 week for the tech to get here just to looks at it and order a new back and motors. This is covered under the very expensive in home warranty I bought. took another 2 weeks for me to get a package and it was the arm assembly. going on 2 weeks now and still don't know what is going to be done to fix this.... Oh yeah the chair has now completely stopped lifting or reclining. This is my only source of sleeping as I use it as my bed. read more

We ordered a go go scooter. It arrived damaged. We reported it within the hour of receiving it. This week will be the second week that we call spinlife daily for an update and tracking number for a new scooter to be send. Not once have they reached out to us but made us! Almost $2500 bucks we paid in full and now are chasing after this damn scooter that Amazon would have delivered within two days. The people are careless rude and just don't give a ..... do NOT buy from this company. They gladly take your money and turn their backs on you. So low No star for this BS. Shame on you! read more

Don't use this company they have horrible customer service and they charge for return labels as well as restocking fees look at other companies for your mobility products not spin life read more

Sales people told us we could try out one of the products. They did not say that if the product was not acceptable we had to pay the shipping cost plus a 20 per cent "restocking" fee read more

This company doesn't have their policies listed when placing an order for transporting wheelchairs. I received a Ziggo wheelchair that I ordered based on the measurements from my daughter's customized wheelchair and when I took the wheelchair out of the box it is extremely small. I contacted them to exchange the chair for the correct size and Grace refuses to exchange the chair for the correct size. She alleges the chair was custom made for my daughter, but it was not custom made because you purchase each component separately and it comes in three different sizes. I would never order anything from this company in the future. Companies who exploit marginalized populations have gotten away with unfair business practices for far too long. read more

I purchased a Pride GoGo 4 wheel scooter from Spinlife. It was delivered in a box and we had to open it to assemble. started To assemble and realized it was not the model that I wanted it was a different one. I called the local Spinlife in Albany, NY and told them this. They told me that the model I wanted wasn't made anymore so they sent me theone that they could get. I told them I didn't want it because I could get the one I wanted on Amazon. I was told that since I opened the box and took things out they would not accept it back. I was very upset but kept the scooter so now I have two. Now I've purchased a Quickie M700 power wheelchair from them that is a total waste of the $43,000.00 that they charged Medicare and me insurance for. ive had for 8 months and have had a repairman from NuMotion (which is another 1 star co.) out to work on this chair. It sounds like it's going to fall apart every time I go over a door jam. It was not correctly fitted to me and I'm not comfortable. DO NOT DO BUSINESS WITH SPINLIFE OR QUICKIE WHEELCHAIRS!! read more

Reviewed places to purchase a mobility scooter. We settled on Spinlife due their pricing and knowledge. They had great customer service. They answered the phone, not a computer loop. No leaving a message etc. With their help, we decided on the Pride Mobility Go Go Endurance Li with 16 amp lithium battery. Seemed like the best fit for me and came with a light and horn. We went with the cushion seat, not the mesh. Sure is comfortable. I ended up taking off the arm rests and it seems to work for me. The locking swivel to the seat is a plus. Thus far, it has been wonderful and as to the charge, it has yet to get out of the green, even using it all day. It takes after a days' use, about 2 hours to charge. That is great as well. We have a Chev Traverse. When we bring it along we take off the seat and basket and fold down the tiller. We lift the front onto the back of the hatch back and then lift the back up and slide it in. This way works for us. Should that become a problem, we'll just take it all apart, so it works well for us and fits nicely. When we purchased it from Spinlife we got the 2 Year in-home warranty for piece of mind. Of course when it was shipped, which was quickly, wouldn't you know it, it was right during the extremely cold weather snap that impacted all of us, but we got it nonetheless in great condition and in short order all the way down to South Texas. I made the decision to go to the freight carrier and pick it up from there as there were some timing concerns on our end. The freight carrier, SouthEastern Freight was fantastic and helped load it onto my pickup. Very respectful and customer orientated people. If I had a choice, I'd use South Easter Freight again in a heart beat. Spin life was great to deal with. Pleasant, courteous and very knowledgeable. I felt comfortable dealing with them. There was NO pressure, just help. If I have to have additional mobility equipment, I'll use these people without a doubt. I would highly recommend using Spin Life and their freight carrier, South Eastern Freight. read more

we needed a repair on Golden scooter. We were charged $250 for technician to come evaluate the problem and order part needed. there was no mention that we would continue to be charged $250 for each additional visit. we have owned it less than one year and its still under warranty. they were not transparent about the total costs expected for repairs. beware. read more

Absolutely horrible customer service. Avoid the White glove delivery service at all costs. They assigned me a white glove specialists who couldn't be bothered to get in touch with me about delivery and set up for 9 days after they had taken delivery of the product, despite 2 calls to customer service about the issue. When he finally did call, he didn't give me any options in terms of delivery time--just told me that they would be there the very next day within a two hour window. The customer service department is also really bad. My email went unanswered and one representative promised to call me back in half an hour or so after she looked into the issue, never to be heard from again. read more

They ship and don't care how it is received. Call doesn't help, never return your phone calls, hang up or put you on hold. Sent wrong chair then charge you a 20% restocking fee. Got my money and I have nothing for over a month. Save yourself the aggravation shop local or a medical place like Sheridan or Brooks. Never again. Still have the broken chair that was fixed twice. Should have left well enough alone and got a full refund. I'm out so much money now. Not a caring place. read more

So I bought my 93 year old father a Golden Tech buzz around 4 wheel scooter. I added the white glove service for extra assurance that all would go well. Dads had the scooter less than 2 months and something is broken. It makes an awful grinding noise and cannot be ridden. What a shame. Now we're left with no scooter and Spin Life is a NIGHTMARE to deal with. They don't care about a thing once you've purchased the scooter. Shame on them. Do NOT buy anything from Spin Life. We've had to hire an independent business that fixes scooters. It'll be weeks before they get to us. Ugh!!! Do your research and find a scooter company that continues to support you after the purchase ! read more

Horrible communication with repairs, had to call week after week to get the run around until after paying for 3 years of them to come out and make repairs needed, they would send parts, then want additional 400 for them to come out and fix your chair, scammers read more

I ordered replacement remote for the mobility bed for my 87 y.o dad with Parkinsons! I Ordered it on Friday Sept 27, and it won't ship until October 8. (That is 8 business days to put a remote in a box & have it picked up by the mail). What a joke!! And another frustration, if you call for help, you are guaranteed 20+ min wait to talk to a live person! only reason i gave 1 star vs 0 is because..... ......all agents (I've spoken to several), they are ACTUALLY VERY NICE. read more

I have spent a lot of money at Spinlife over the years. But I have never needed anything serviced until now. I needed to have the joystick on a Jazzy Carbon that I have had for less than a year adjusted or replaced. It will literally take less than five minutes and it is still under warranty. But they wanted $249 paid in advance to come out and service the chair. A new joystick costs less than that. It's a worthless warranty and I will do never business with Spinlife again. read more

I have been using Spinlife for the past 5 years and have gotten 3 chairs over that time. New tech and lighter features is why I upgrade. I have Never had an issue with the customer service or shipping. I ordered a Golden Ally power Wheelchair on 11/3/24, Was delivered 5 days later, after i switched the controls to the left hand (since wife is left handed), i got an error code that told me to check wiring harness and control wiring. I called Tech support and spoke to BRIAN. He went over my issues, since i never turned the chair on after 12 hours of a battery charge as recommended. He advised that he will contact Golden and get a NEW chair sent. I received that chair today, it works fine. I contacted Golden to set up a return and that was fone as well. Done believe all the negative reviews. Im a HAPPY Customer!!! read more

This company does not take care of you. After they sell you a scooter. I have congestive heart failure. Indeed, my scooter to get around, and I've been trying for 2 weeks to get new batteries for it. They keep sending me the wrong ones, and I've been asking for a new switch for the headlight. I've called 3 times and still no price on it. Their customer service is very bad. And do not buy their extended warranty or let them sell you a warranty. Because I wanted someone to come and fix these issues. But parts in labor are not covered under the warranty. So buyer beware... Buy from your local mobility scooter business. That way, you will get the service you need. When you need something read more

Lying Biz Taking 4 Months to Deliver Scooter SPINLIFE is a horrible company that just collects your money and does not care about you. They will not lift a finger for you after they have your money. Knowing this company treats older people like the way they treated me, is heartbreaking. I have learned a lot in the last four months I have waited for my scooter. I have had conversations with SPINLIFE, Golden Technologies (the manufacturer) and YRC Shipping (freight shipper) multiple times over this. SPINLIFE is a DROP SHIP company. That means they don't have a store or warehouse with stock. When you place an order with SPINLIFE, they pay and place an order with the manufacturer of the item you bought from them. You then wait for the Manufacturer to send the item, not SPINLIFE. Again, all they do is collect money. That's it. SPINLIFE will not tell you what is back-ordered truthfully. I know this because I spoke to the actual manufacturer, Golden Technologies, of my mobility scooter about 1 month after I spent almost $3,000 with SPINLIFE. Golden Technologies confirmed that ALL scooters from most manufacturers are taking months to deliver because of parts issues overseas. There is nothing on SPINLIFE's site that says mobility scooters are taking months to be made. SPINLIFE is giving short back-order dates that suddenly get a lot longer after you pay them. I guess they worry that they will lose business if they do. SPINLIFE are liars. To make matters worse, after 3.5 months, I got a call from SpinLife's shipper, a freight company called YRC Shipping, to make arrangements for delivery. My scooter has arrived in Seattle! The nightmare is over....NOT! There is yet one more huge headache to deal with: The shipper never delivered my scooter. I called asking where my scooter was. They apologized and rescheduled. Then they never showed up. Again. We just called YRC Shipping and they have shipped my scooter BACK to the manufacturer, and it is currently in Chicago with no explanation why. I am in Seattle. My scooter was so close and now it's gone. :'( This was after I sent an email to SPINLIFE asking why YRC Shipping hasn't called to set up another delivery appointment. SPINLIFE never bothered to lift a finger. All SPINLIFE did was open my account, look and see I have a ship date. SPINLIFE never bothered to find out that my scooter arrived here in my city, in mid-September then was shipped back to the manufacturer for no reason. This was one of the worst experiences I HAVE EVER HAD with a company and I truly feel like SPINLIFE takes advantage of older people on a daily basis. This kind of behavior seems to be just a regular thing with them. I am younger and know what's going on. It was even hard for me to navigate the run-around SPINLIFE gave me. It's very hurtful to know this is how they treat their elderly customers. They know how to smooth-talk you and act caring on the phone. Don't fall for it. They do NOT care about you. They are a drop ship company that will collect your money and then you are on your own. They made a mistake treating me this way. read more

This company is abysmal. As everyone else has stated (it is no wonder that they can't get above a one star review except for the one person who probably works there. After buying an expensive bed from them, it is nearly impossible to get anyone to address it when it stops working. They don't answer the written form, they don't return phone calls, they hang up on you when they say they're transferring you, and they are completely rude with no pretense of professionalism. This company takes advantage of vulnerable people by selling them substandard equipment that they do not take responsibility for when these things don't work. There is a special place in hell for people who work for this company. They will be down there with all the other lowlife lying salespeople that are populating these businesses like rodents. read more

Terrible customer service. I purchased a wheelchair, it showed delivered, but I did not get it. I called them on Monday and was told that everything was fine, and that the technician will call me for a "white Glove" delivery in 24 to 48 hours. Today (Thursday), 3 days later, I called again, and they told me to expect a call before next Monday. I told them that that was not acceptable and only after that the representative placed me on hold an called the technician. Now the story is that they did not receive one of the three boxes needed for the chair.... So, they are waiting to see if the third show up.... until now my Dad is waiting with a broken chair... read more

My 84 year old father was in the hospital for month for treatment on his legs. He is dependent on his wheelchair and was having difficulty getting out of his bed. During his stay at the hospital, our family pulled together and decided to get him a bed that would make his life a bit more pleasant. The decision was to go with Spinlife. I contacted the company and spoke with salesman Caleb Carter. I told Caleb that my father was being released from the hospital on April 7 and that l would like to have the bed delivered and set up for his arrival. Caleb said to me that he knew the warehouse crew and that he would guarantee delivery and set up no later then April 5. On April 5, the delivery had not been made. I tried to contact Caleb with no response. I left numerous voicemails. I contacted customer service who told me that there was not a delivery schedule for that date. Customer service could not tell me when the bed would be delivered. I called Caleb the next day and left two voicemails before he finally called me back. Caleb was of no help whatsoever and told me he would try to get the bed delivered ASAP. The bed got delivered today with no call from Caleb since last week. Looks like once he made his commission, my father's well being meant absolutely nothing to him. read more

Purchased a custom wheelchair in good faith on 8/17, after seeing on their website that chairs are generally delivered in 10 days. Original shipment date was 9/2 and on that date a delay was placed for 9/13 and now on 9/15 another delay for 9/28. My hard earned $2500 wasn't delayed that I forked over. This isn't a pair of socks that I NEED, but rather a life sustaining device. I'm not naive and know my rant won't change ANYTHING, but in all honesty and fairness their CS kind words mean ABSOLUTELY NOTHING! Get my F'n is the ONLY solution they can give me WITHOUT any more F'n delays and a partial refund just for pain n suffering!!!!! read more

SpinLife - Mobility Equipment Sales & Services Near Me - Columbus, Ohio

DO NOT ORDER ANYTHING FROM THIS COMPANY!!!! They lie and hold your money even after you've canceled your order. Three different people gave me three different answers. They cashed my check in mid June and they have not reimbursed yet. Please report them to the Better Business Bureau! read more

Earlier this year my mother bought me an expensive Jazzy Air 2 wheelchair. I have MS and the chair was supposed to help give me more independence and security. There were problems from the very start. The chair was listed as in stock and ready to ship, yet that was a lie and it took months to even get it. Not to mention all the phone calls and emails about it. When I finally got it, it beeped like crazy every time I turned it on. I'd have to stop, raise it a bit, lower it, turn it off, then back on. We called and were told it's normal (!!). After weeks of being annoyed and distracted by this, we called again and insisted someone come look at it. He said it was a an issue with a sensor and fixed it. Not long after the return window closed, I was on my way into the bathroom. I stopped the chair in the hall as usual. I got up and the button hadn't pressed so when I was standing and went to make sure the chair was as low as it goes so I could get back in easily when I came out of the bathroom, I pushed "up" to lower it and it went forward into the back of my weak legs and over my left foot! I couldn't pull my foot out and had to back over it! At which point my legs gave out and I reached behind me to grab the arm of the chair, but only reached the flimsy joystick area which bend down and gave zero support! I then fell onto the floor. I had to have paramedics come and left me off the floor and take me to the hospital. It was hours of lying there in triage before getting to a room and having xaprays of my legs and foot. Luckily nothing was broken but it destroyed my legs to the point I can no longer get into the bathroom or even shower! I am in a hospital bed in my living room 24/7, I have to use a walker to take a couple steps to a bedside commode and shower using a pan of water from my bed! What annoys me the most is the fact that the controls aren't even accurate! Anyone who has played video games of any kind knows that FORWARD on a joystick is also used for UP and BACKWARD is for DOWN. If I had pressed DOWN to lower the chair, it would have accidentally went BACKWARD and NOT forward against my legs and over my foot!! You press the joystick on any other control forward to go up a ladder! You don't press forward to go DOWN! Also, if you use a scooter in a store, if you stand up from it, the scooter stops working! It's a safety feature! This chair keeps going when you're out of it and that is NOT safe! The joystick is already too easy to bump as it is, but dangerous when there's no safety feature. So now I'm stuck with a chair that cost thousands of dollars (because I'm not losing more money by paying a return and restocking fee!) and I could have used the money to get a ramp so I could leave my house in a manual chair. I was supposed to feel safer with this chair and be able to move around on my own. Now I'm confined to a bed and have to have my mother (in her 70s) here at all times to help me to the commode! I'm now a prisoner in my bed and terrified of the wheelchair and won't even look at it because of the damage it did to my legs. People need to know about the backwards joystick and the dangers of this chair. I'm traumatized by the thought of it and am stuck with it now! read more

BUYER BEWARE! I ordered a LiteRider Envy on May 2. It was delivered with a seat and battery from one model and a base from another! It could not be assembled! Instead of owning their serious quality problem, neither SpinLIfe nor Golden Technologies would accept responsibility. They would not remove the unusable parts from my small Assisted Living apartment nor would they bring and assemble me a new chair. To get my refund I had to have friends box up their mess, take it to the front desk of my facility to return to Golden Technologies. They said they would waive the return fee! I didn't return the chair because I changed my mind or didn't like the color. It could not be assembled! It was a manufacturing error. PIck up carrier was supposed to come June 4 and did not show. It will take about 3 weeks after receiving the returned chair for me to get my refund! read more

This company has no product or has ever seen or touched the product . They are just order takers and drop shippers . They take and order and submit it to manufacture and it's shipped out of manufacture's warehouse. Spinlife never actually sees or touches the product. read more

I have a Jazzy wheelchair. I called Spinlife for a battery replacement. I spoke to a pleasant salesman who sold me 2 batteries for almost $400. I bought the batteries and received them within a week. Unfortunately, right after installing them, my brother found the same batteries for less than half that price. I emailed Spinlife and asked how they justify charging such exorbitant prices, but no response. This company way overcharges. read more

I have spent a lot of money at Spinlife over the years. But I have never needed anything serviced until now. I needed to have the joystick on a Jazzy Carbon that I have had for less than a year adjusted or replaced. It will literally take less than five minutes and it is still under warranty. But they wanted $249 paid in advance to come out and service the chair. A new joystick costs less than that. It's a worthless warranty and I will do never business with Spinlife again. read more

My experience with this company has been less than acceptable. My initial interaction with sales rep, Todd, was quite delightful. Based on this, I would have happily given a 5 star review; however, issues began immediately upon placing my order. First, I scheduled an appointment to place my order for a custom wheelchair for my son. When an hour had elapsed from the initial appt. time, I called to inquire if the sales rep was maybe out of the office sick. I was told he was not and that he had stepped out to lunch. He did call me, 1.5 hrs. after our scheduled time. Despite this, we placed an order on July 26, 2024 and my credit card was charged $5,041.71. Because this was a custom chair, we knew that it would take a few weeks for it to be built and shipped. We received an estimated ship date of 9/13/24. On 9/16/24 I contacted our sales rep to inquire on shipping; I was told he would look into and call me back in a few hours. I received no return call. I called the following day and left a voicemail to follow up and again asked for a return call. I received no return call. I called the next day. I was asked if I was calling about Matthew's chair - I have no idea who Matthew is. I was told estimated ship date was now 10/15/24. Disappointed, but resigned that I would need to wait. Today, I received a voicemail from our rep wherein he again references Matthew's chair. At this point, I became quite concerned that both my son and Matthew's orders have been mixed up. I again left a voice mail for our rep indicating my concern and the reason for my concern. I then called the manufacturer who indicated that they had in fact received my order on 9/18/24 - YESTERDAY. I am beyond frustrated that this company took my money in July yet did nothing with my order until I called to inquire on the status and then only took action after multiple phone calls. This company lacks integrity and couldn't even give me the courtesy of a phone call with an explanation. read more

Excellent customer service if you have minor issues, otherwise forget about it, as shown on the photo they tell you they will work with your insurance, I found out the hard way when I paid for my chair and was told I wasn't going to receive a reimbursement. They tell you on their own site that they will DO YOURSELF A FAVOR, Order your equipment from someone else. read more

SpinLife - Not true - Mobility Equipment Sales & Services Near Me - Columbus, Ohio

Stay away from this company. They advertise that returns are available to make sure "customers are satisfied, bla blah, blah". I had my chair two days and did not work for me and I wanted to return. Well 20% restocking, 250 fright, 150 to help a handicapped person to pack it. Well I'm not a happy customer but I'm furious for being misled. Also my chair was shipped to California, I live in Miami. Sales expert Caleb knew nothing about the product he was selling. Found out he was misleading me after I talked to manufacturer. They just want to recommend the product that makes them more money. After I paid salesman Caleb just ignored my phone calls and emails with questions. Lousy outfit. read more