I don't like to leave such a low rating but I cannot tell you anything about this place. I will instead inform on what they won't do. I have an amputee father in law, Vietnam Vet whose scooter needs service. It's his means of transportation. We called National seating and their representative told us they did not work on scooters that were not purchase at their store. On the customer service side they did not help with a place that does. read more

The lack of genuine care and concern through the ordering process has been an eye opening experience . We've always used this company and this will be our last time . The lack of professionalism and complete disregard of transparency is disgusting . read more

We have had horrible customer service. We have an Quantum ilevel chair, $20,000 chair. We got it new in April 2024. In September 2024, on day of a surgery, it wouldn't come on. Had been on charge all night. Had to scramble to get a chair to use. So NS and Mobility had it from Sept 2024 until a week before Christmas. They brought it to us with a used Joy stick so he could use it for Christmas as they said they order parts and they would come back and get it when parts came in. We had given them a list of items bolts were falling off and others came loose daily. It was a daily thing to use an Allen wrench to tighten everything. Lights under chair quit working, foot pedal wouldn't stay up,cup holder fell off whenever he put a drink in it. They called and scheduled to pick it up 3/31, a left us a loaner of a jazzy chair, it quit working in doorway of bathroom and I had to climb over him to flip the chair out of gear to get him out of doorway. It would not work at all. Called NS and Mobility and they said they couldn't deliver another chair for a week. They checked on our chair and said it was ready. We decided to drive the 2 hours one way to get it and had to push the non working chair to van. Upon picking up chair, they had only fixed the joystick and they wanted $900, we told them that it should be under warranty. They disagreed. We had filed an appeal and a grievance against them since last year they had chair for months and said it would be $900 and was not under warranty. Our insurance company sent a letter to us that we did not owe the $900. They tried to say this was another $900. (NO). Upon picking up chair, we went over the things that were to be fixed and they begrudgingly fixed some things, the foot pedal they said needed an actuator for a cost of $2500. We told them he needs that as his only leg needs elevated always due to swelling. We also told them that the foot pedal dropped while going down ramp and it hit the cement and almost flipped him forward. They just said they had to order it and it would be another 2 weeks. Forgot to remind them about the lights. We now have contacted our insurance case manager for assistance and am going to contact Quantum the maker of the chair. We want to find someone to honor the warranty and a another place to work on chair. read more

I'm a social worker at a skilled nursing facility. I've tried for weeks to fax and call this company about a motorized wheelchair, yet there has been absolutely no response. Nothing. If there's any way to avoid using this company in the future, I'll be doing so. read more

Painfully slow and the absolute WORST customer service. Been waiting months for our son's new chair. Therapist who did the seating has completely ghosted us. Impossible to reach anyone at this company. read more

A good size store with a large inventory of home care as well as Mobility devices. The staff are welcoming. There is an upbeat & positive vibe. We had an appointment and we did not have to wait for long. The tech helped us and listened to our questions and concerns. It was a good experience. read more

National Seating & Mobility - Sales floor. - Mobility Equipment Sales & Services Near Me - Columbus, Ohio

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This review is written in the time of the great pandemic. I take that into consideration when awarding all 5 stars. Are they struggling to answer the phone and take care of things as they always have with labor shortages, etc? Of course. But the sincerity of their staff is top notch. When it matters they've made everything happen. And the showroom is awesome. Not only do they have a lot of stuff to give you a better feel for things you're considering, but they also service everything there or at your home. We went in to get a gait trainer tweaked as my little guy outgrew the original setup and all went awesome. (Thanks Dustin!) read more

The facility here at Columbus Medical Equipment is surpassed only by the staff who work here. If you or someone you love is in need of any equipment from riders to urinals - whatever the need, you'll likely find it here at the "Superstore." I had called looking for a replacement bag that would fit under the seat of my walker. Of course, I didn't know the brand name or anything about that, other than mine was now threadbare and anything I might consider putting in the pouch, had a good chance of falling through to the ground. This is not what I wanted to have happen to my tablet, my keys or anything else I might have drop thru. Upon our arrival, Valerie, the receptionist was ver polite and courteous and told us she would call Joe from service to let him know we were here to talk to him about the pouch/bag for my seated walker. As we waited, we looked around at all the equipment and devices designed to help moderate to severely handicapped people. I was thrilled when I saw a soda/can holder that attaches to the bars of my walker. Ive actually been looking for something like this. I just knew something like this had to exist or else I was going to try to find someone to make one for me. But, here, they had it! After I looked around at the riders, lift chairs, and other interesting miscellaneous products that caught my eye, Joe emerged from the service area. He looked at my walker and said that he thought he might have a bag for it in the back. He asked if he could take my walker into the back service area to check it out. A few minutes later Joe emerged into the showroom with my new heavy duty bag/under-the-seat pouch already attached to my walker. This was only slightly more expensive than the original one I'd bought a few years ago, but it was constructed better, stronger, included a lift strap for folding the walker and an additional pouch for holding smaller items in the front of the main pouch. Should you be in need of handicap supplies or devices just to make life easier (special shower heads, canes, walking sticks), head over to Columbus Medical Equipment. This is a fun and interesting place to look around. Ask for Valerie at the desk, or any of the well-qualified professionals to help you and guide you to a member of the sales staff. Even with all of the construction going on There at 5th Ave. you'll still be able to get through pretty easily. So, don't let that stop you. read more

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Pleasant and easy to work with. Equipment was put together and ready to go at pick up. Thank you for your help.

My daughter had a stander on order through National Seating. i have called them 4 times over a two week period with no return Call. They force you to leave a voicemail and NEVER call you back. read more

3/26/18 Up until this morning I have ALWAYS had a great experience at Columbus Medical now National Seating and Mobility. My daughter uses a walker and we have brought numerous walkers in for repair over the past few years, always greeted politely, always felt like a family friendly place and not just a number. I could go in and drop off her walker, talk to a repair person, discuss what was needed to be done and then wait for the pick up call. Now, you have to make an appointment before even bringing items in or talking to anyone! What? The receptionists are not friendly, they are very cold and I'm not talking weather related. This place has lost their touch since being bought out and it's a shame. Used to be greeted with a smile,now greeted with "Do you have an appointment?" I just hope their repair and service department hasn't gone down hill also. I need to know my daughter's walker has been fixed and not compromised to appear fixed. Totally disappointed. Guess we'll see what the work estimate will be when they get to my now "scheduled" 3:30 appointment... 4/6/18 Sooooo, last week I dropped off my daughters walker to get repaired. Yesterday I received a call saying it was ready for pick up and what the cost was. I asked their hours, then said I would be by in the morning to pay and pick it up. So I then received a text message stating that I had an appointment scheduled for 9am the next morning, what? Uh no. So I arrived about 930am, I went in to the same unwelcome feeling I felt last week, said I was here to pick up the walker and pay. The receptionist called to the back and rang up the bill, I waited for at least 10min for the guy to bring her walker out. Without saying anything to me he sat down and started helping one of the other receptionist. After standing there for a few minutes I asked if there was anything else I needed to do. I paid and had the walker, the guy finally speaks up and says Oh yes, there's paperwork. Which I might add was not there at the counter!! So he goes to the back and never comes out!! Finally after at least 10 plus min. he comes back out and says they are getting paperwork ready. Really???? So I continue to wait. Finally after another 5 plus min. a lady comes out reeking of cigarette smoke and hands me a copy of the paperwork then says I have to sign here and here etc. Then she has the nerve to say "Have a Blessed Day". My reply, oh great just toss a little religion into this!! Then she replied she was sorry I was irritated. Irritated? You don't know the half of it. EVER since Columbus Medical was bought out by National Seat & Mobility the place has gone to shit! No one is nice or cordial, or organized or respectful. By appointment only, even picking up fixed items, by appointment only!! Beyond frustrating!!! read more

I dropped of prescription for a shower chair as well as letter of need from my sons Dr at Childrens hospital. I was informed that was not enough and they had to get his medical records from the dr. 3 weeks later I still had not heard anything and called them. There was no record of my son and his prescription in their computer data base. It took 4 days for them to call and say she found his paperwork in her inbox and if I would call hospital for the medical records. At that point I was fed up and just retrieved my sons paper work. I went to Crosby's Pharmacy on High Street and had my sons shower chair in 15 min. They did not require medical records, the letter and prescription was enough. Based on the fact that my sons paperwork was not handled properly is why I am giving negative review. I could have dealt with the fact they wanted this whole other process of his medical records, which is ridiculous and unnecessary for insurance despite what they tell you, if it would have been handled in a timely manner. My son has a terminal disease and I will not under circumstance return to Columbus Medical. Crosby's has a new client for life!! GO TO CROSBY'S. read more

They are caring, compassionate and professional. Rob is the best! He took his time to make sure I was satisfied and my chair fit me perfectly. They also do excellent repairs at this location. Great people to work with through out the whole store. read more

My wheelchair has 2 busted motors, completely broke down. I Call the repair shop, usually a same day, or within a few days repair. The company was recently purchased by National Seating & Mobility. I'm being told it is going to be WEEKS before it can be repaired because of red tape nonsense... Unless I cash pay thousands! Are my primary and secondary insurance not enough for you? Columbus medical put people first! National Seating & Mobility is all about profits. read more