Had order ready when we arrived from CA. Easy to get too and great service. Have used 2 times so…read morefar.

I went to MC to purchase an electric wheelchair. My Mother is 82. The staff was so helpful…read more Suggested options based on Mom's needs and not pricing. Taught her how to use it, and gave her many tips, tricks for better use.

They have everything you possibly need, except one or two things. Or... I would have given 5 stars…read morebut they did not take my insurance . The ladies were very nice to help me get a foot boot. The store was clean and cool and the supplies were stocked well. I would really highly recommend this business anytime!

I'm not sure what's going on at this store but apparently something is happening with ownership or…read moremanagement. It took us almost 3 hours to get assistance to buy a walker. Another poor lady was there for 4 hours!! When she asked if there was anyone who could help all of us who were waiting, his response was "Unfortunately we're very shorthanded at this time. Everyone either got fired or quit". The young man who works there is extremely kind, is very knowledgeable and, I'm assuming, is the manager. And if he's not the manager, he should be!! I would recommend coming here because they have a good selection of inventory but make sure to get the young man to help you...he's awesome!!

Expensive and rude customer service. Not caring about what insurance you may have. Don't wish to…read moreanswer questions like customer service should.

All this company did was give us the run around for 10 days. My dad needed a hospital bed and they…read morecould not get it done. They wasted precious time asking you to fax things and telling you to call back in 24 hours - only to have the people who answer the phone have no connection to wherever your information goes. "I can't see that information" "It went to intake" ... after three days of this, I realized the joke was on me. I would not recommend engaging with this business. I had to ask them if they were a real business. Read the other reviews, too. I wish I had at first.

Excellent customer service from taking my order to having it ready when I arrived. ! Product…read more(shower chair) working fine. Thanks Janz!

Received CPAP masks after explaining my need over the phone. The wrong masks were sent. After…read morecalling the company, the agent finally said that would listen to the recording of our earlier phone conversation and if they sent the wrong items based in that conversation someone would get back to me. It's almost a week now and I haven't heard from anyone. If they do listen to the conversation, it will be clear that they sent the wrong items . Hooks prefers to do everything by email. They have a very limited return policy. Both of these make it very difficult to do business with Hooks. I am very disappointed with my experience with them.

Awful rude staff. Would love to give them a zero…read more Instead of understanding my frustration at being run around on getting replacements parts. Just acted like I should understand why I don't want to go out while sick for a second mask fitting when one had already been done. First mask didn't work called rotech they sent me to my doctor. Doctor sends me back to Rotech. Rotech rep says look on their website. Do but only gives pictures and to call them again. Call again I am told now I have to go to this stupid office for a mask fitting before I can do anything. Why the one my doctor did isn't good enough who know. Rep is nasty and dismissive on the phone.

Extremely poor customer service. The female I spoke with at the store was extremely rude, arrogant,…read morecondescending and short with me and passed me on to Supervisor Jennifer where I was placed into voice mail. Upon finally speaking with Jennifer I was disappointed with her customer skills and demeanor. Jennifer indicated she was having difficulty hearing me, indicating she would call me back. I never received a return call and she has failed to return my subsequent voice mail. The associates seem to lack any training in quality customer service and their phone etiquette skills.

My wife has been on Oxygen for multiple years now due to battling cancer and during this time we…read morehave been with Hooks a Rotech company in the beginning they were fantastic, customer service was unbelievable but, along the way something happened and now they are the meanest, rudest most obnoxious people with someone named Christinia the worse of them. We have been repeatedly trying to inform them for the past 5 days that my wife's portable machine was not functioning correctly and was alarming and saying we needed to call them they of course told us this happens all the time and just to remove the battery pack completely and then reinstall and it would reset. So, I did this but explained to them that the last time this happened they had to replace the machine, and that the battery was extremely hot to the touch. They (Christinia) told me I didn't know what I was talking about and to just do as instructed, so I bit my tongue and did this. Well, it did not help, then we spent the next several days attempting to contact someone leaving several messages until they finally returned a call on Monday evening around 430pm. This time initially it was a gentleman who had called and again I explained what it was doing he told me that my wife's oxygen needs have probably changed and that she would need to be connected to a tank when she left the house, I informed him that her Oxygen levels were quite fine as I checked it with our pulse ox and her sats were in the mid 90's while wearing her portable. He informed me that I probably didn't know what I was doing which I assured him that I did as I have been a nurse for going on 40 years and was actually a Director of Nursing. That is when all chaos erupted as I found out Christinia had actually been listening in on the call and she started screaming that she didn't care what I did for a living and that it was obvious that we didn't know what we were doing and my wife needed training on how to wear her oxygen and that we needed to contact our Dr and make an appointment for such, lol now mind you my wife has been on oxygen for multiple years now without any issue so she must have been doing something correct. She then proceeded to inform me that they would not be sending a replacement and before I could respond she hung up on me. So, if anyone tries to set you up with this company you better run. To go even further the next morning my wife went to her Dr to get us changed to a new provider and he also wanted to see what hooks had to say so his staff called them, and hooks proceeded to tell the Dr's office that they needed to get us trained lol, now mind you the Dr's office had already seen the malfunctioning machine and had also checked my wife's oxygen level which was at 97%, so they politely told Hooks thank you and hung up, and then contacted another oxygen provider. So again, please stay away from this company they are horrible. Also, this post looks like I'm out of California for some reason, but I actually live outside of Lancaster Ohio and this Hooks is out of Gahanna Ohio

I had a great experience buying my wheelchair and walker from joint force. Brandon is awesome. He…read morespent a lot of time fitting me for both pieces of equipment. Both were in stock and I took both home with me same day. Brandon even gave my bad back a massage. I highly recommend Joint Force for your equipment purchase.

From the owner: Joint Forces DME is a premiere medical equipment and supply provider in Central Ohio, specializing…read morein a comprehensive range of products including wheelchairs, walkers, hospital beds, power chairs, respiratory equipment, and other essential medical supplies. Their commitment to personalized care involves collaborating with you and your healthcare team to ensure you are equipped with the essentials that help you navigate through life with safety and wellness.