They have everything you possibly need, except one or two things. Or... I would have given 5 stars…read morebut they did not take my insurance . The ladies were very nice to help me get a foot boot. The store was clean and cool and the supplies were stocked well. I would really highly recommend this business anytime!

I'm not sure what's going on at this store but apparently something is happening with ownership or…read moremanagement. It took us almost 3 hours to get assistance to buy a walker. Another poor lady was there for 4 hours!! When she asked if there was anyone who could help all of us who were waiting, his response was "Unfortunately we're very shorthanded at this time. Everyone either got fired or quit". The young man who works there is extremely kind, is very knowledgeable and, I'm assuming, is the manager. And if he's not the manager, he should be!! I would recommend coming here because they have a good selection of inventory but make sure to get the young man to help you...he's awesome!!

Expensive and rude customer service. Not caring about what insurance you may have. Don't wish to…read moreanswer questions like customer service should.

All this company did was give us the run around for 10 days. My dad needed a hospital bed and they…read morecould not get it done. They wasted precious time asking you to fax things and telling you to call back in 24 hours - only to have the people who answer the phone have no connection to wherever your information goes. "I can't see that information" "It went to intake" ... after three days of this, I realized the joke was on me. I would not recommend engaging with this business. I had to ask them if they were a real business. Read the other reviews, too. I wish I had at first.

Excellent customer service from taking my order to having it ready when I arrived. ! Product…read more(shower chair) working fine. Thanks Janz!

Machine provided works well, while most Rotech employees seemingly dislike their job and are…read moreincompetent in a medical setting. The machine is the only reason the review is not a 1-star, as I love it. This review was a long time coming. What started off as a recommendation from my sleep specialist turned into a nightmare. After approving use of Hook's, I was informed that it *could* be possible that they don't reach out to me first to set up billing to receive my machine at office my next vision and handed their phone number "Just in case". Then, despite setting up billing well in advance and ensuring delivery of machine on time, I arrived at the doctor's office to be told that they did not deliver my machine. After a call by the receptionist, I was provided the location of their office (not far away) and told I had to go pick it up. In their cramped visitor space, I had to wait 30 minutes before someone finally decided to assist me. There was 1 person in there before me. I was informed of scheduled resupplies but because I was not given or told anything regarding the cost of these, I had assumed the cost was a part of my bipap billing cycle. It was not, and I only found out after I requested additional information online that they were going to bill me for supplies I had not requested nor approved. Following, I placed an order a couple months later for additional face masks since mine was wearing out. I was told I had to wait about a month if I wanted to use insurance and I told them that was fine, simply dealt with the mask fit slowly worsening with each use. A week after the scheduled and date for insurance coverage, I checked in with their online chat service and was told that Insurance denied me and so I was out of luck. No call, no warning, nothing. Considering my mask fit % for the night had deteriorated to 82% (affecting my comfort), I was beyond frustrated. Why did it take me reaching out 5 weeks after scheduling to finally be told? Reaching out to my insurance, Anthem, I discovered that Hook's had known for weeks the issue, and negligently ignored it. When I first received my Bipap, I was billed for a Cpap (It was actually a Bipap). They then had the billing as a Cpap for the machine but ordered supplies for a Bipap. Anthem, to their credit, undertook the resolution themselves and worked with Hook's directly to resolve this, but it was beyond frustrating at the level of competence and negligence I had seen so far. It's a good thing my Bipap isn't required to live, like many of the other products Hook's offers. To put insult to injury, this was a Friday I discovered the issue. I was informed around 12:30pm office time but by 6pm Hook's still hadn't resolved the issue or reached back out to Anthem's requests for contect with authorization department. To Hook's credit, the amazing person named Christen that listened to and followed up on my concerns after my rant email to them was very courteous, kind and respectful. I just wish there were more people like them on their team. *Recent News* This information is still pending resolution. I do not have the full picture yet, but I feel it's important enough to place here first and I can update later. Please take the following passage as an un-finished investigation. My automatic billing from day was was always on the 22nd for the machine. Every month. About a week ago, I discovered 2 additional payments made on the 6th of November and January (I haven't looked much further) with no explanation on my statement. No receipt either. Contacting chat support (which is always frustrating because no one seems to be confident in their answers), I was informed that it was "remaining balance on bipap rental". What? Who authorized this? My payments are on the 22nd! All payments should be on the 22nd except medical supplies! The chat agent provided no empathy for the situation, disregarded my concerns and attempted to confuse me with accounting lingo I was unaware of. I am awaiting my demand of itemized receipts for all of my payments to Hook's via email. It has been 3 days.

Never answer the phone or return calls. Right now my concentrator is down and I need supplies.read more

Machine provided works well, while most Rotech employees seemingly dislike their job and are…read moreincompetent in a medical setting. This review was a long time coming. What started off as a recommendation from my sleep specialist turned into a nightmare. After approving use of Hook's, I was informed that it *could* be possible that they don't reach out to me first to set up billing to receive my machine at office my next vision and handed their phone number "Just in case". Then, despite setting up billing well in advance and ensuring delivery of machine on time, I arrived at the doctor's office to be told that they did not deliver my machine. After a call by the receptionist, I was provided the location of their office (not far away) and told I had to go pick it up. In their cramped visitor space, I had to wait 30 minutes before someone finally decided to assist me. There was 1 person in there before me. I was informed of scheduled resupplies but because I was not given or told anything regarding the cost of these, I had assumed the cost was a part of my bipap billing cycle. It was not, and I only found out after I requested additional information online that they were going to bill me for supplies I had not requested nor approved. Following, I placed an order a couple months later for additional face masks since mine was wearing out. I was told I had to wait about a month if I wanted to use insurance and I told them that was fine, simply dealt with the mask fit slowly worsening with each use. A week after the scheduled and date for insurance coverage, I checked in with their online chat service and was told that Insurance denied me and so I was out of luck. No call, no warning, nothing. Considering my mask fit % for the night had deteriorated to 82% (affecting my comfort), I was beyond frustrated. Why did it take me reaching out 5 weeks after scheduling to finally be told? Reaching out to my insurance, Anthem, I discovered that Hook's had known for weeks the issue, and negligently ignored it. When I first received my Bipap, I was billed for a Cpap (It was actually a Bipap). They then had the billing as a Cpap for the machine but ordered supplies for a Bipap. Anthem, to their credit, undertook the resolution themselves and worked with Hook's directly to resolve this, but it was beyond frustrating at the level of competence and negligence I had seen so far. It's a good thing my Bipap isn't required to live, like many of the other products Hook's offers. To put insult to injury, this was a Friday I discovered the issue. I was informed around 12:30pm office time but by 6pm Hook's still hadn't resolved the issue or reached back out to Anthem's requests for contect with authorization department. To Hook's credit, the amazing person named Christen that listened to and followed up on my concerns after my rant email to them was very courteous, kind and respectful. I just wish there were more people like them on their team. *Recent News* This information is still pending resolution. I do not have the full picture yet, but I feel it's important enough to place here first and I can update later. Please take the following passage as an un-finished investigation. My automatic billing from day was was always on the 22nd for the machine. Every month. About a week ago, I discovered 2 additional payments made on the 6th of November and January (I haven't looked much further) with no explanation on my statement. No receipt either. Contacting chat support (which is always frustrating because no one seems to be confident in their answers), I was informed that it was "remaining balance on bipap rental". What? Who authorized this? My payments are on the 22nd! All payments should be on the 22nd except medical supplies! The chat agent provided no empathy for the situation, disregarded my concerns and attempted to confuse me with accounting lingo I was unaware of. I am awaiting my demand of itemized receipts for all of my payments to Hook's via email. It has been 3 days.

My concentrator is broken and I have stayed on hold for an HOUR, left a voicemail and spoke with…read moresomeone from billing who said that they would call the correct person and have them call me and still NOTHING. Here I am on hold again!!