Had order ready when we arrived from CA. Easy to get too and great service. Have used 2 times so…read morefar.

I went to MC to purchase an electric wheelchair. My Mother is 82. The staff was so helpful…read more Suggested options based on Mom's needs and not pricing. Taught her how to use it, and gave her many tips, tricks for better use.

I highly recommend 101 Mobility. We needed a temporary wheelchair ramp. After contacting 101…read moreMobility on Thursday, they came to our home on Friday to view our back stoop and four concrete steps. The ramp was installed on the following Tuesday. We required a temporary ramp that we could rent. The plan included ramps and a platform and was ideal for our needs. On the installation day, the technician was on time in the early afternoon and worked until after dark in a drizzly rain. We were on a tight schedule for this installation, and 101 Mobility stepped up to the job.

HORRIBLE customer service. DO NOT PURCHASE FROM THIS COMPANY. As soon as they get your money…read moreinstalling a product, they forget you exist. I've been trying for over a month to get service on my stairlift which as become hazardous to use. The seat has become tilted and it wobbles at the bottom. I feel like I'm about to fall. They keep telling me they'll "give me a call' when someone can come fix it, with no expected date. I'm 90 years old and live alone. I never should have trusted them for this product. They are COMPLETELY unresponsive and condescending even when you have an urgent need.

I don't like to leave such a low rating but I cannot tell you anything about this place. I will…read moreinstead inform on what they won't do. I have an amputee father in law, Vietnam Vet whose scooter needs service. It's his means of transportation. We called National seating and their representative told us they did not work on scooters that were not purchase at their store. On the customer service side they did not help with a place that does.

The lack of genuine care and concern through the ordering process has been an eye opening…read moreexperience . We've always used this company and this will be our last time . The lack of professionalism and complete disregard of transparency is disgusting .

Ordered a set of Spinergy wheels arrived scratched and one wheel had a deep gouge. Sent email…read morerequesting return instructions took two days for them to get back to me by then I already left so for vacation and left the wheels at home. They want pictures which I can understand, but I was was going to be away for 11 days. Was told to send pictures when I got home and there was a whole procedure to go through, which would've tied up my money and I would not have a new set of usable wheels for over 30 to 45 days or my money back. wish I had read other reviews and all the other negative reviews on spin life and their practices and I would stayed away from them in the first place. Stay away bad customer service and takes forever to get answers and then you get the runaround and make you jump through so many hoops so that in the it's just easier to not return the item. I decided to have them fixed locally myself at a bike shop which will cost me over $100 and will use it as a learning order from spin life again. Again, I understand the need for pictures, but if they responded in a timely manner, I could've had them for them before I left on vacation and then it shouldn't take 30 to 45 days to resolve an issue. In my opinion, I would stay away from this company and use a more reputable company like sport aid or living spinal. Both of them have a great customer service stand behind their products. Thank you.

Purchased Cloud PR-515 with "Quick Ship" on 07/22/25 with the "White Glove Delivery and In Home…read moreRepair". Received notification on 7/25/26 who would be delivering the chair. Also on 7/25/25 I received notification of a new shipping date of 7/28/25. Then the shipping date was changed to 7/31/25. Finally received notification that the chair would be delivered 8/7/25. On Friday, April 17, 2026, at approximately 5:04 PM, my chair stopped working. I attempted to contact SpinLife for assistance that same evening, but I later learned that the service department is only available Monday through Friday from 9:00 AM to 5:00 PM. On Monday, April 20, 2026, I contacted SpinLife Service regarding the issue. I was informed that they would be submitting a service request for the chair. A very nice service technician called on 4/27/26 to schedule an appointment to service the chair on 4/30/26. During the visit, the technician determined that several parts were needed for the repair. The technician contacted Star Mobility, the contractor for SpinLife, by phone while at the appointment to identify and order the necessary parts. On 5/1/26, I received an email from SpinLife confirming that the parts had been ordered. Then, on 5/7/26, I received a notice stating that the parts were on the way, although we had actually already received the parts on 5/6/26. On 5/7/26, I left a message for the technician advising that the parts had arrived. I did not receive a return call; however, to be fair, Star Mobility did not send the technician a work order until 5/18/26, and that only happened after I made two phone calls to SpinLife. On 5/19/26, I then received a text instructing me to call a number to schedule service. Unfortunately, the number connected to a private residence in Ohio, and the woman who answered had no idea what I was referring to. I apologized for disturbing her and contacted SpinLife again to report the mistake. I was told the technician would contact me directly to schedule the appointment. By chance, I tried the Ohio number again on 5/20/26. This time, I spoke with a gentleman who explained they had experienced this issue repeatedly and was able to provide me with the technician's actual phone number. I may be overly particular, but area code 234 in Ohio is nowhere close to area code 706 in Georgia, which added unnecessary confusion and delay to the process. I finally called the correct number, and the technician returned my call. We scheduled service for 5/21/26. The parts were installed, but the technician discovered that an additional rod was beyond repair. He took photos to send to StarMobility/SpinLife for warranty approval. On 5/22/26, I called and spoke with someone in the service department who informed me that StarMobility had two days to submit warranty issues, but nothing had been submitted after 24 hours. Because of the holiday weekend, SpinLife extended the deadline until 5/26/26. We purchased this chair because my husband has congestive heart failure and needs to keep his legs elevated above his heart several times a day. I also underwent major surgery on 5/4/26 and needed the same accommodation during recovery. As of today, 5/25/26, we still do not have a working chair. For the amount we paid, we could easily have purchased two chairs elsewhere. This company has provided some of the worst customer service I have ever experienced -- terrible communication, constant delays, and limited "banker's hours" support. This company is not worth the stress, time, money or energy to deal with. I am sure there are many companies out there who know the value of customer service!

Needed a transport chair for about a week and this place had one to rent. The weekly fee was…read moreperfectly priced. The service was great from start to finish. I appreciated the friendliness of the staff and their kindness. I was also shown how the chair folds down to fit in the trunk. Thanks!!

We have been purchasing from R&J for eight years. Great products and excellent service. Had one…read moreissue with a chair and within a half hour of calling Mike was here and fixed the issue. No other business can beat that kind of service. Thanks for all you do and the people you care about.

We loved every part of our experience with Arrow! Logan, the salesman was professional, informed…read moreand polite. No pressure, only information. Ezra, our installer was wonderful! We could not be more pleased with the experience and the product.

From the owner: Arrow Lift of Columbus proudly serves the Columbus area, offering top accessibility solutions,…read moreincluding a wide selection of stair lifts and home elevators.

O STARS if I could!!!!!!!!!!!!!…read more They don't help financially in any way shape or form whatsoever. But then they are also just super rude and whoever I talked to was very sarcastic. And one of the dumbest things is that they immediately sent 3 pieces of mail within 2 weeks and the last 2 came within 2 days of each other! And the las one threatened me with a lawsuit. In my 34 years with 1 open heart surgery a hernia repair gallbladder removal surgery and having cirrhosis, I have NEVER been treated like this. Never had problems with bills or anything.

Didn't answer my requests to try different mask styles. Ended up returning my machine within the…read moremonth and did not receive the proper refund. Went in person to ask for help, they said they would follow up with me later, and never did.