Very helpful and friendly. Owner went out of his way to tow my broken car and help us out.read more

Alex the owner is very friendly, and so are the workers! I called to see if they had a side mirror…read moreand back taillight for a 2015 Ford Escape. Alex gave me fair prices, and even a discount! He already had them ready when I drove there right away. Everyone in the store was friendly. Recommend this store!!

After stopping at a Napa and an Advanced or Auto Zone (what's the difference?) in Grandview and…read morefinding them both closed this past Sunday, I figured I would swing by the Advance in my ghetto neighborhood, where businesses are smart enough to stay open past 5 on a Sunday. Sure enough, they were open. I walked in, was asked what I was looking for, told the guy, and he had to go check with another associate to see if it was just a standard part or to look it up. Maybe a minute later and I had the two bulbs I needed in hand, total $5. Then one of the staffers chatted me up about tattoos (I have many, they're hard to miss) for a minute. Fast, friendly service. Better than I'd expect from an auto parts store.

Had to run here for some last-minute supplies. They helped me find what I needed and got me on my…read moreway, without spending too much.

One of the best products I use, and its local. This review is not necessarily about the products…read more(Which are fantastic) but my experience when visiting their retail store located beside their manufacturing warehouse. The store is small, but very well organized. I stopped in on a Saturday morning, they had one associate visible in the store. The products are very well organized and very well stocked. The associate assisted me in answering any questions that I had about the product and also made great recommendations without being pushy of giving me a sales pitch. Highly recommended for their customer service and fantastic working products!

I was needing some wheel cleaner and not the stuff you get at a supermarket, but something…read moreaggressive and a higher quality chemicals. I never shopped with Jax before so I thought I'd give them a try. I thought this store was really neat. They have everything you can ever think of, if you're a clean freak. From car shampoo, to odor control. They also have Rupes polishers which are top of the line. I will for sure be back to stock up on some towels and more.

DO NOT GO HERE UNDER ANY CIRCUMSTANCES. Absolutely TERRIBLE customer service. Staff was rude and…read moreyard is a disaster. Cars and parts in the yard are not taken care of. They wanted $150 for broken parts. Finally found the car I need and it is in horrible shape. Hardly anything on it was worth buying-let alone for the price that they were asking. Hell, even U-Part-it is better- and for anyone that has been there, that is saying ALOT. I would give 0 stars if possible, and I hope my rating takes them even lower than the 2 stars they already managed to get themselves to. What a mess.

This place is great. The sales people are knowledgeable and friendly, I don't have to hunt for…read moreparts. They are willing to come out to you car to make sure you have the right part, very approachable. The building needs someone work though, it had water damage and looked like it was about to cave in that is the only reason for the 4 stars. I had to lower my stars on this business and update my review I ordered a hood for my car and next thing I find out it's the wrong hood for a different car very unorganized when it comes to phone call back on parts.

I came in yesterday and I don't know much about vehicles, but the manager there Sean Conner really…read moreknew his stuff and guided me down the right path to buy on the part that I needed and it wasn't even the expensive part. The middle grade part was where we went so most people were trying to sell you the most expensive stuff he didn't, but my truck is running and everything is just wanted to give a five star to the manager, Shawn thank you Phillip Seymour

Pretty standard parts store. I was looking for a trickle charger, and they had a couple but for…read moreway more than I wanted to pay. The usual selection of filters, oil, etc. A few tools. No one asked if I needed help, but I found the area I wanted, and left soon anyway.

tech your managers how to speak to their employees and know the company policies. You have managers…read morewho make up their own rules, and talk down to employees who know more and correct them. I went into recycle used oil, I took 20 quarts, which is the limit it's even in your own POS. I called in before going to make sure and was told 20 was the max unless the bin was at capacity....which it wasn't but your manager as this location refused to take my oil, and gave me the worst service. Was upset that I used the word bullshit because he refused me, said I was using bad words. But when I was leaving he decides it's okay to use bad words with me. The other manager there is going to cover for him because when I called to complain she made it out to be a me issue when she wasn't there the whole time.

To be fair, I ended up here because of my experience in this review…read morehttp://www.yelp.com/biz/napa-auto-parts-columbus-19#hrid:pRG3TL4eKoigVPbFxKWtNA As such, I'm sure that my entire experience seemed that much rosier. That said, these guys don't want to just sell car parts, they want to make your day better. They are willing to lend a tool, lend a hand, and their extensive knowledge. I went in fear of another expensive trip to the garage was going to be in my immediate future. We didn't fix the problem, but I left with my day better than it was before the check engine light ever came on.

Always trustworthy and quality work. Highly recommend No…read moreappointment, first come first serve so get there when they open!

I brought my BMW in for a coolant leak and was told I needed a new water pump and thermostat, which…read morecost me $2,200. I picked up the car and was told the leak was fixed. A week later, the coolant leak was still happening. When I went back, they told me I suddenly needed to replace the entire cooling system for another $1,900 without showing me the leak or providing the old parts they supposedly replaced. TAKE YOUR MONEY & CAR ELSEWHERE!!!