Purchased a "New" Camper Shell for our vehicle.
In no step of the process we were alerted that this camper shell was installed and used by another person for approx 7 months and then returned to Funtrail Vehicle Accessories.
When we found out about the discrepancies called in and a very rude and condescending mannered representative named Eric stated "The Camper Shell is New to you, so it's New"
We brought this up to the owner of Funtrail Vehicle Accessories and he admitted that it was used.
This Camper Shell indeed is not new, it is Used and in "Good" Condition, Not "Excellent" or "Like New/Certified Refurbished/Fixed"
There was half witted fixes, poorly repaired chips in the paint, the back door does not close properly what so ever and minimal water proofing.
The owner offered to fix the problems free of charge and try and get us the manufacturer warranty in our name.
Which is a fix if the issues this could have been avoided if they were completely transparent with their business practices and made it fully aware that we were purchasing a used camper shell.
We brought it in for the repairs 1/5/2022 and the door still doesn't shut properly. Funtrail Vehicle Accessories did add silicone sealer go further water proof it.
So that's a plus
The door doesn't close properly still even though it closes "9 out of 10 times" as stated by the installing technician. The paint chips are still unsightly and paint has not been offered to be fixed/repaired, as well as no manufacturer warranty because the item is used, however we were referred to go on the website and register ourselves.
So we will try and do that if it lets us
After writing a review on Google, Yelp and Facebook 1/5/2022
We were asked to reach out again and after discussing we are receiving a NEW Camper Shell in 3 months to replace the one we purchased. Will update review once camper shell comes.
Thank you for working with us to fix this read more