Great service! Honest and quick turnaround! I've been back since for other issues. Highly recommend!read more

Repair was excellent and timely, like the accident never even happened. Team was professional as…read morewell in the office. My one gripe is communication; during the repair process itself it was extremely difficult to get into contact with the actual repair team; phones were answered by front office staff who would promise to get any message back to the garage staff, then a call back wouldn't come. Despite this, I'd definitely still recommend; they took great care of the car.

Excellent service. Extremely quick also. Ask for Orlando he knows what he's doing. He flawlessly…read moretook care of a wiring issue I had that prevented me from using door switches. Was in and out in under an hour. I initially went to Firestone because well, big name & they seem reputable. I left my car with them for a day for the diagnostic & the next day they told me they couldn't do it. That it was un-doable. Still had to pay the $140 diagnostic charge of course at Firestone. But while I was there A GOOD MAN working the desk at Firestone recommended me to come to this place (sort of secretly) & said to ask for Orlando. I called & came straight over. I was greeted by Orlando right away. Good man. He took a look at it & said he could fix it. Within the hour. No, in less than an hour! Fixed! Not only did he fix my window issue but also the other issues the wires had malfunctioned over time too. Good value, good service, good quality overall. Anytime going forth if I'm in Columbus & have more car issues I'm obviously coming here again.

Worst car shop dont Go I regret going waste of time an money they took my money and didn't fix my…read morecar

I went to Luke's about a month ago, because I needed to get my transmission flushed. I was…read moreincredibly happy with the service. First of all, when you set up an appointment, you can request a loaner car, so that you don't need to wait there for the car, and I didn't have to miss work. I also saw a different rep ordering someone an Uber for a different customer because who didn't have appointment so there wasn't a loaner available. Secondly, I originally went in for a transmission flush. While I was at work, I got a text and email of the inspection they had done. The inspection was really easy to read, and gave me different levels of recommendations for other things that needed to be done. Some things were urgent, and some things were needed soon, but not urgent, and there were some things that were for maintenance only. On my lunch break, I called my service rep, and he was able to talk me through all of the things on the report, and explain things to me, because I am pretty illiterate when it comes to cars. I ended up also getting my drive belt replaced as well. But my rep made sure to let me know what the price would before I decided to go through with it. At the end of my work day, I drove my loaner car back to Luke's and picked my car up, and was on my way. Overall, the inspection report, and the loaner car I think is what really separates Luke's from the rest. When I've taken my car to get an oil change or the tires replaced at other places, i've always had to wait in the lobby and its a waste of time. I lost no time with Luke's and knew exactly what was happening to my car. Take your car to Luke's if you want incredible service.

The issues started some time ago when Luke recommended power steering service to my vehicle. The…read morecost was over $4,000. It was so high that whenever I went in there for additional service later, the customer service rep would remark about how much they had charged me for the work. However, despite the high price, the power steering system there after failed. Since the repair was still under warranty, it did not cost anything other than my time to get it repaired, but the concern was they admitted that they had used non-OEM parts, which was surprising given how much they had charged. After the power steering system was repaired, I took my car in for a brake job. Once again, I noticed issues. I took it back and discovered that the rotors had warped because they again used non-OEM parts. Shortly after getting that issue resolved, the power steering system failed yet again and once more it was due to using non-OEM parts. During one of the many conversations about these issues, the customer service manager told me they fired the original customer service representative who arranged the initial power steering system. I was surprised they would fire a customer service representative over the wrong parts being used. Then it occurred to me that they might be paying their customer service representatives a commission, which would encourage them to upsell price while reducing cost. That would explain why they kept using non-OEM parts on my repairs even though their policy called for manufacturer parts to be used. I then decided to do a little online digging and found that it does seem that Luke's pays a sales incentive to their customer service representatives. Job postings indicate a wage range from $50,000 to $125,000 and state that job skills must include overcoming objections. This would imply that the polite and energetic customer service representatives are paid to inflate price, reduce cost, and sell customers repairs that may not be needed. That certainly appears to be what happened in my case with multiple repairs. After bringing these issues to the attention of management, the service level I received decreased markedly. Twice I reached out to the owner himself via LinkedIn and was told each time he would personally look into it and get back to me. I never heard from him again in either situation. The customer service manager at the location I use promised to arrange a rideshare to pick me up from my office after the car had to be towed after the last breakdown, but the arrangement was never made, leaving me stranded at the office after hours. I arranged my own rideshare to get to the facility and retrieve the keys to a loaner car that was to be on site for me only to find that no keys had been left, thus leaving me stranded at their garage after hours. I had to hire another rideshare to get home and then return to the garage the next day to get the loaner vehicle that was supposed to have been arranged for me the day before. I have since called Luke's twice and left messages on their voicemail, inquiring about my service records so I could understand what other maintenance might be due on the vehicle. My calls were never returned. Certainly, being greeted with a smile, having a nice lounge to wait in while cars are being repaired, and having loaner vehicles available for those who do not have the time or desire to wait on premises are all great! It seems that the clients appreciate it. But at the end of the day, what we all want is a car that is repaired correctly, using the right parts, and at a fair rate of labor. We pay tens of thousands of dollars for a vehicle and must trust that a mechanic will do the right job without taking advantage of us. By apparently paying their customer service reps to inflate pricing and use cheap parts, Luke's has violated this trust. All the customer service hypein the world will not change that fact, and as I can no longer trust them, I will no longer be a customer.

DO NOT USE THIS "BUSINESS"! My husband accidentally…read morescratched the side panel of my newer model vehicle. We went to dealership for an estimate and it was very expensive, so he decided to shop around. He found Tony online and he said he could be over in 10 mins to look at my car. He ended up coming over and guaranteeing my husband that the car would look great once he was finished. He somehow convinced hubby to pay in cash and did not provide receipt. When Tony left, the car looked awful but he told him to wait a week or two, then to use rubbing compound and wax and that the car would look great afterward. The whole side panel, half of the trunk lid, and my branding emblems now had a flat, matte paint over them, while the rest of my car was shiny and sparkly. He also painted over my reverse sensors!! Also, He said that after polishing and waxing, if we weren't satisfied, to call him back and he would come back over and make it right. Hubby reluctantly trusted this man's word. Two weeks and $250 later, TONY WILL NOT RETURN OUR CALLS and we ended up paying a professional body shop to fix not only the original damage but also the extra damage that he did to my car from his careless whack job. Tony got my husband to trust him BUT HE IS A THEIF AND A LIAR! DO NOT hire him to work on your car!!

The back fender of my truck began to significantly rust on the surface and underneath into the…read morewheel well. I ran into Tony by chance and he explained how he could fix it. Despite the poor review, i decided to trust him when he addressed the poor review and explained the process. He came to our home and completed the work efficiently as explained. I watched him address the entire fender issue, inside and out. He professionally finished the work and matched the paint exactly. He explained that i needed to refrain from washing the truck for 24 hrs then it would be ok to wash and wax. I am happy with the work Tony has done. I followed his instruction and the truck looks great. The intergri ty of the truck has been restored and I am very happy with the results. It has been washed, waxed, and has endured a week of rain and absolutely no issues. Thank you Tony.

Total scam---- no such business. Never been at address advertised. Will not show car because they…read moredon't have any. Entire inventory was copied from a list of sold cars back east. Stay clear!!!

From the owner: Welcome to our auto repair center, where your vehicle's health and performance are our top…read morepriorities. Our team of certified technicians offers a full range of services, from routine maintenance like oil changes and brake checks to complex engine repairs and diagnostics. With the latest tools and technology, we ensure every job is done right the first time. Whether you need a quick tune-up or a major repair, we're here to keep your vehicle running smoothly. Stop by or schedule an appointment today, and let us take care of your car.

Gustavo is a driven individual who is personable, knowledgeable, and was flexible with both the…read morescheduling and where the work was done. I got my front brakes and rotors replaced and he charged me the rate we agreed upon which was reasonable. He's easy to get along with and clearly knows his way around a vehicle. The work was done in a timely manner and he used quality tools and materials. Not only did he replace my brakes, he stayed around to make sure they worked and gave me a transparent pricing on the work done. I highly recommend taking your business to Mechadox, it feels harder to find honest mechanics nowadays so this experience was a breath of fresh air.

We needed our front brakes, Rotors and Pads replaced on our 12 Passenger Ford Transit 350 van…read more Gustavo answered our call, gave us a quick quote which was way under all the competition in the area not to mention he's running point on a Mobile repair shop i.e. He makes house calls!! Punctual, honest/transparent, quick, reliable, expert service, very competitive rates. This is next level convenience Highly recommend and we'll hit up Gustavo for our next projects.

Super nice! I was worried about my alignment, and being out of town makes it hard to find a…read moretrustworthy place. Tuffy was highly recommended by my friend, who says her whole family uses this location, even those that live in a different city. They checked my car and didn't find anything wrong, so didn't charge. Thanks! Peace of mind.

Just came here to get some air filled up and offered to tip the guy but Brady said no just wanted…read moreto fill up all one tire and he filled up all of them I'm really curious about the other things that they do at this location great service thank you for having great people.

Ive been a customer for over 10 years and have never had a bad experience. Matt and Trace are so…read morekind and take the time and care to ensure I know exactly what work needs to be done. They are quick and so reasonably priced. Highly recommend!

Just from getting a quote, I could tell the lead mechanic was mouthy and pushy. Condescending and…read morerude. He kept telling me about his years of experience instead of using his costumer service skills and listening for at least 30 seconds. Don't spend money here. Can't trust my car with unprofessional people.

My entire family has been coming to Chapin's since before I even had my first car. My dad always…read morehad my sister and I take our cars here from high school on, and now 20 years later, this is absolutely the only place we will go. Andy/Drew is one of the most honest and kind mechanics you will meet. He explains in detail what's going on, his prices are beyond amazing and he treats you with respect. Sometimes females are scared to get lowballed by mechanics, but his entire staff is always kind to everyone. I have no idea what I'll do if they ever leave! Also, a good friend of mine took his car to RJ wheels and they told him that it would be over $700 for the repair. I told him to get another bid on the work, and Chapin's charged $170. You want an honest mechanic? Head to Chapin's.

My glovebox was making an extremely loud revving noise every time I turned on the Heat/AC, and…read morebeing that it's wintertime I knew I had to get this fixed ASAP. I immediately called Andy and explained the situation and he told me it was no big deal, the issue was a simple fix and even explained to me over the phone how to repair it myself! Sure enough, a quick trip to Auto Zone and three simple screw removals later, I had installed a new blower motor and my car was sounding brand new! I can't name one other shop I've ever been to that would've done the same, Andy is the best!

Paul replaced my brakes and got me an appointment with just a couple days notice. He was very…read morecommunicative and let me know exactly what work needed to be done on my car, and the prices, before he did the work. Overall, he seems like a very honest and flexible mechanic and I will definitely give him my business in the future.

We were on our way to visit family out of state Thanksgiving weekend and, despite a recent tune up…read moreand a part replacements, our check engine light came on and our car began stalling repeatedly. Even though we were able to make the drive, I knew the car needed to be fixed before we attempted to drive home. Because it was close to where we were staying, I called Paul's Repair based on reviews from satisfied customers. He said to drop it off on Thanksgiving and he would look at it on Friday morning first thing. When I called at 8 am Friday, he already had the issue figured out and he had it fixed by 10:30 am. He even went over the work we just had done and pointed out a few items that hadn't been effectively cleaned during our (alleged) recent tune up and he went ahead and took care of those things at no extra charge. Highly recommend Paul's Repair for quick, honest service!