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    SpinelineRehab

    5.0 (1 review)
    Open 10:00 am - 7:00 pm

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    Stretch Zone - Proof I was there

    Stretch Zone

    2.0(4 reviews)
    0.7 mi

    I saw a promotion code for a free stretch. Since I was feeling stiffness in back this was a great…read moreway for me to try out Stretch Zone. Located in the Willow brook Plaza on the northeast corner of 75th Street and Route 83. Great place to relieve stiffness and soreness in your body. Shamus was professional. He made sure to explain each stretch routine. I felt really comfortable. After, the session My body felt so relax and free The method of Stretch Zone is to gradually increase your active range of motion. Leaving your body to feel an increase and maintain a certain range in your body. I felt so much relieve after the stretch. If your body is feeling stiff and soreness. I recommended this place. Nice skilled and friendly practitioners.

    These guys are clowns . I have been there twice so I am a return client at this point. The funny…read morepart is they texted me regarding a "free trial" visit. I explained that I am return client and I live outside the country but by coincidence I am returning to the Chicago area for a week and would like to schedule an appointment with Jessica. They ask me for a convenient day and I replied Saturday, 8th of August (morning). I get an appointment set for August 8th @ 830 am. They confirmed the appointment and also message me that they are now available at 7 am everyday except for Sundays. I asked them for the current fee and they replied "$85 for an individual visit." They mentioned the package price for multiple visits. I replied I don't live in the USA anymore so I'll just pay the $85 per visit rate. The night before the appointment I received a confirmation text from them. I confirmed right back. The next morning I arrived at 825 am. Doors were locked and nobody was inside. I waited 20 minutes. Nobody. I texted several times thinking someone may have been running late. No response. Mind you they had just messaged me the night before that they are now open at 7 am yet nobody was there. They later messaged me saying they had no record of any appointment for me in spite of receiving a confirmation text 12 hours ago along with my response. They apologized and said I told them I didn't live in the country anymore. I acknowledged that and said but we booked the appointment after that conversation plus you guys confirmed the appointment the evening before and I replied back that I'd see you tomorrow. They told me that I could reschedule. I asked if they could discount me for my wasted hour of time and wasted trip/gas and the messaging stopped. Completely unprofessional. They make a mistake, I wassted an hour of my day plus travel time/gas and don't offer me any compensation for my time. I would not work with this company.

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    ATI Physical Therapy

    ATI Physical Therapy

    3.9(9 reviews)
    0.4 mi

    I have actually been using ATI for my PT needs for at least 15 yrs or more. Used to go to the one…read morein Chicago on 63rd St near Central Ave. So I have been receiveing PT at the location in Willowbrook IL. for a broken arm. Been going since December. I have, however, been dealing with what I deem inappropriate behavior and have been doing everything in my power to talk to someone about it. I have reached out to the corparate office and beleive it or not was transferred to a third party entity to report my issues. That third party is located in some thrid world nation!!!! I am to try and explain my issues with someone whose first language is not english! Let'st start there. There is also a significant delay when conversing with this individual due to internet connection or whatever the reason but it is MADDENING and unprofessional. Also, these overses agents speak from a script. There is no real conversation to be had at all. I am going to ATI's flagship location. Location #1. I am in a situation where I do not feel comfortable continuing my healing under the circumstances but I am 10 visits in. Almost $400 out of pocket is my responsibility. I am mere minutes from their Bolingbrook Corporate Office but I cannot get a phone call back from anyone. Not one soul has called me even though I was promised a phone call this past Monday 1/20. I was assured someone, Chad, perhaps would call me 100% and nothing. How is this acceptable????? I am beside myself. I did not go in today for my 12:30 scheduled appointment and no called me despite me making several attempt to call them at 630-455-6630. It just rings and rings and rings then goes to a fast busy, I also called the corporate office at (630) 296-2223. Also no answer at all. I will post this everywhere until I get a response. This is upending my recovery and care. Sad from an entity who is supposed to help with said recovery.

    Just started therapy here, so it may be too soon to write a review. But I have to say, so far I am…read morereally happy with my physical therapist. She is really knowledgeable and I think she is going to be able to help me. The facility is clean and modern looking and in an easy accessible location in a shopping center. One thing I have always hated at previous therapy centers though is the casual "whatever" attitude that physical therapists have towards their patients. Yes, I want to feel comfortable, but please remember that I am paying for your services and not just visiting a friend. I say this because two things happened: First, there wasn't enough time scheduled for my initial visit. The therapist was quick and extremely professional, but she had a lot to do. Unfortunately the next patient arrived while I still had about 1/2 hour of treatment left. My therapist handled it well, but I should have been given more time for the initial visit. Then to make things more difficult, a manager stood in the middle of the office and announced that they were having an impromptu staff meeting... right now. This was at approximately 1:00 PM in the afternoon. My therapist explained that she was with a patient and the manager said, "it will only take a few minutes, this is important!" ... never apologizing to me, or any other customer for the interruption ... and being quite condescending towards my physical therapist. The meeting went on for about 15 minutes, the manager talking about how she had learned new techniques at a seminar that she had to share, something about new bonuses, etc., etc. My therapist tried to continue my therapy as much as she could, but it was really annoying. I am paying for my treatment. Why should I have to listen to a staff meeting? Save it for another time!! I could tell my therapist was embarrassed, but then what can an employee say to a manager? This was so completely unprofessional.

    SpinelineRehab - physicaltherapy - Updated August 2026

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