Just started therapy here, so it may be too soon to write a review. But I have to say, so far I am really happy with my physical therapist. She is really knowledgeable and I think she is going to be able to help me.
The facility is clean and modern looking and in an easy accessible location in a shopping center.
One thing I have always hated at previous therapy centers though is the casual "whatever" attitude that physical therapists have towards their patients. Yes, I want to feel comfortable, but please remember that I am paying for your services and not just visiting a friend.
I say this because two things happened: First, there wasn't enough time scheduled for my initial visit. The therapist was quick and extremely professional, but she had a lot to do. Unfortunately the next patient arrived while I still had about 1/2 hour of treatment left. My therapist handled it well, but I should have been given more time for the initial visit.
Then to make things more difficult, a manager stood in the middle of the office and announced that they were having an impromptu staff meeting... right now. This was at approximately 1:00 PM in the afternoon. My therapist explained that she was with a patient and the manager said, "it will only take a few minutes, this is important!" ... never apologizing to me, or any other customer for the interruption ... and being quite condescending towards my physical therapist.
The meeting went on for about 15 minutes, the manager talking about how she had learned new techniques at a seminar that she had to share, something about new bonuses, etc., etc. My therapist tried to continue my therapy as much as she could, but it was really annoying. I am paying for my treatment. Why should I have to listen to a staff meeting? Save it for another time!! I could tell my therapist was embarrassed, but then what can an employee say to a manager? This was so completely unprofessional. read more