From tables that didn't hold pressure and sank to rusty hinges on the pivot points a bad…read moreexperience, they also had trouble with muscle stimulation machine , one visit they had to bring 3 machines over before finding one that works, then the final straw was not listening I talked to the therapist about pain and swelling that I had but he insisted on going for a full 90 degree bend even mentioned how some people can get to 120, I told him with the bruising and the swelling that the 75 degrees was all I was able to do and that I'm not supposed to go over 90 degrees..... well he pushed and bent I said thats pretty bad and he pushed again...... I got home and iced but needless to say my knee swelled up to the size of 16in softball I had one more visit explained what happened but realized this wasn't the place for me and canceled the rest of my sessions after talking to my Orthopedic Doctor. There were a couple of good therapist there but unfortunately you don't get to pick you are just scheduled and from one not listening to one being 15-20min late I realized that 2 good ones out of the 5 I seen makes a bad experience and that this place wasn't for me

It is okay. But most employees do not do their best. The least they do the better. You got to…read moretell them where to massage you. I would probably find a different business. They have the equipment but you tell if they can use a tool because you KNOW it will work for you. But they tell you some excuses why they do not want to use the tool.

I've been very satisfied with my PT experience here, until this morning. Woke up with a fever and…read moresevere illness and had to cancel my appointment. Sometimes 24-48 hour notice is not possible, but to be assessed a fee for trying to keep their staff healthy is really disappointing. Rigid cancelation polices, especially when working with pregnant patients who can have a myriad of issues arise, can result in loss of business. I'll be looking elsewhere to complete my PT. It should also be noted that while sure, most doctors offices have a 24 hour cancellation notice, most places value the health of their clients and their staff enough to waive cancellation fees when someone is calling with unexpected illness. Helpful to know that income is what really matters to this location! The cancellation policy reminders are incessant, but reminders are sent about appointments after you have already passed the 48-hour mark. For all prospective clients - please consider whether you may ever be susceptible to an illness prior to choosing this location for your PT, they are inflexible and have a much higher cancellation fee than any other practice I have visited across the spectrum of all medical facilities.

This review is not a reflection of the wonderful physical therapists here. Natalie was amazing, a…read moregreat listener, and educated in her approach. This review has everything to do with the inept front desk staff who were unwelcoming and disinterested in you as a person - only interested in money (in my case requiring large payments before a service was rendered and insurance was actually submitted). Kathy, who was the front desk receptionist, was non-communicative. Unbeknownst to me she was allergic to my essential oil and ran around the office peering from behind walls like a caged animal every visit. It was extremely uncomfortable - first being attacked for monies before service rendered, then to being treated like a pariah for reasons not explained. All in all, it was a strange and unsettling experience. Severe customer service training is needed with communication techniques thoroughly reviewed.

My review is of the Wellness Center. I was a member in good standing for over 10 years. There is…read morea group of 3 individuals that regularly disrupt the water classes by splashing, disturbing the water, being noisy and being disrespectful of the members and instructors. They have been talked to, and one person was suspended for their behavior, but no long term improvement has resulted. Several weeks ago, I was verbally assaulted by one of these people, and felt physically threatened. The other 2 stepped in front of him before he could get close to me. I filed a written complaint to the local management team the next day. To my knowledge, as of this date, nothing was done. No expulsions, no suspensions, and no reprimands. I tried to contact the managing company, Health Fitness. I was promised a callback, but have received none. This behavior has been tolerated for over 2 years. I know of multiple complaints from other class members over those 2 years. I also know of at least 3 people who have left the club because of these 3 people. You can now make that 4, as I have resigned my membership and joined another health club. You agree to follow the code of conduct and pool etiquette when you join, and management has the authority to suspend or expel these people, but nothing is being done.

follow up - Pool area closed on Sunday afternoon during swim lessons…read more some one replied to my last review by stating "all new enrollees receive the rule for the pool". To that, I would like to say for over two years, the large whirl pool area and hot sauna have always been able to be accessed. This new rule started in 2025 and it was disappointing to so many when it was merely update on the rules, and staff sent people back to the locker rooms, no access was now permitted. *While chat or other ai apps are useful, it was clear all the wording and lack of any understanding was not present. Plus the facts were incorrect. It's been a policy change ..... I still have not been contacted. The whirl pool had to be repaired in late january. I reviewed the email notices, the person who sends this out to members was not completely updating the members. Yes, it's up again, however when it went down after scheduled down time, we went to use it and it remained down, or went down. This needs to be an automatic note to us. It matters and while there are things out of the control of the new owners, there are many things that are within their control.

I've worked with Dr. Yassen before, so when I injured my elbow, I knew exactly who to contact to…read moreseek relief and restoration. As before, she and Athletico did not disappoint. Dr. Yassen assessed the problem with my elbow and suggested that there might be some other conditions which may have contributed to my condition. We established a plan of care and executed it. Net result; no more pain and full mobility restored. And I learned how to correct a related condition. Five stars!

Just the best. Everyone there is very good at their jobs, all while making you feel comfortable and…read morelike a part of a team that is dedicated to getting you back to fit and able. Already fixed me once. I had a reoccurrence recently and I knew exactly where to go.

A+++! Kerwin is an extremely knowledgeable physical therapist. He takes the time to explain the…read more"why" behind every exercise, which gave me confidence in the recovery process. My experience has been exceptional and has exceeded all of my expectations. I would recommend Complete Physical Therapy over and over again to anyone needing high-quality physical rehabilitation.

The physical therapy at Complete Physical Therapy was fantastic. I worked with the same therapist…read moreand he was very flexible to my needs. Great place to do therapy when you are not feeling like yourself.

This was my first experience ever with physical therapy, and it was a very good one. It helped…read moresolve my lower back pain almost immediately. The staff did a great job of explaining how to do the exercises and why, and were attentive and knowledgeable. I like how they adjust the therapy to the individual. They gave me a few sheets of paper with stretches and moves so that, hopefully, I won't need to return. But, if I do, I know Star Physical Therapy will take good care of me.

Laura was excellent and very happy with my experience!! they have a very convenient location and…read morehours.

I am So Very Thankful that I chose to go to Revolution for Physical Therapy!!!…read more When I first met this effervescent, vivacious and enthusiastic therapist, Lori Clements, she suggested to get an X-Ray of my aching hip. The M.R.I. didn't catch anything, but the X-Ray DID!!! That's when I found out I needed a total hip replacement. I got the surgery, and was told by the Ortho. Doctor to get p/t. Because of Lori's knowledge and expertise, I went back to Revolution! Lori totally helped me out! She is so very compassionate. I feel so very good, so very lucky and I'm walking a whole lot better now. I'm back to where I used to be. Soooo Very Happy! Thank You Ever So Much Lori! I totally appreciate everything you have done for me! Lots of Love to YOU!! Maryann L.

I worked with Lori Clements and had a fantastic experience. A few of the reasons that I would…read morehighly recommend Lori is that she is patient, she listens to your concerns, and she will never give you more than you can handle. Most important to me is Lori's compassion. When I was having a particularly difficult spell she immediately picked up the phone and got me in to see a specialist so that we could all work on a treatment plan together. I am forever grateful to Lori for making that phone call as that has ultimately put me on the road to recovery. I would highly recommend Lori to anyone seeking the treatment of a physical therapist.

I came for an MRI of my lumbar spine…read more The front desk and MRI tech were very pleasant. I was offered coffee, tea, and water. They didn't keep me waiting, and the MRI was completed in about 40 minutes. I was also able to request a CD of the images.

Apparently the facility started a new database today and changed their name. They are now called…read moreIllinois Bone & Joint Institute so information had to be re-entered. Not a big deal and not even time consuming. The disappointing issue was after 3 years of returned visits to Dr. Miller, the only advise he had for me was "let's put a different bandage on it (literally and figuratively) and watch it" and purchase a wider shoe." Seriously? My toe is sending shooting pain across my foot and up my ankle. Apparently speaking louder to me will make me believe the pain in the toe is not the issue. Very unproductive visit, so after 3 years of co-pays I am seeking a 2nd opinion elsewhere.

I would highly recommend this facility. The level of understanding and patience the entire staff…read moregave me was beyond my expectations. Samir K and Stephanie were both my physical therapists and really worked weekly to help me achieve my goals and getting me back to feeling 100%. I suffer from spinal stenosis and had nerve pain down my right arm, with the right exercises and weekly dry needling via Samir, I was improving rapidly. Definitely try this place out, it will not disappoint!!

I cannot say enough about my experience with PT Solutions... especially with Samir Khowaja, my…read morePhysical Therapist. Last year I had my right knee replaced. I live in LaGrange and I went to PT Solutions in La Grange. Samir was my Physical Therapist there. The quality of care that I received was outstanding. Last month I had my left knee replaced. I knew that I wanted to return to PT Solutions for my PT. When scheduling my appointments, I found out that Samir had moved to the Downer's Grove facility. Although the La Grange location was much more convenient for me, I knew that what was most important was working with Samir again. So now I am driving an extra 20 minutes to my appointments to do that. My recovery after surgery has been amazing. Samir is so thorough and listens to my concerns. He answers all my questions and is more that willing to adjust my therapy appointment based on my physical ability on any given day. I so appreciate his knowledge, dedication, and willingness to help. The staff at the Downer's Grove facility is also very helpful and friendly. I tell everyone looking for a physical therapist to consider Samir and PT Solutions...they will NOT be disappointed!

I love this spa! I tend to go for special occasions (birthday, Mother's Day) and purchase a spa…read morepackage. I've had many great experiences here. Typically, you start by changing into a soft robe and sipping on tea or water in a calm waiting room. Then I LOVE the salt room therapy. It's like stepping into a mini private beach with salt rocks for sand. There are beach like chairs to relax in while you breathe deep and meditate away. Then depending on your package, enjoy a lovely facial and massage with relaxing atmosphere and calming music. As part of the package or separately I also love to get manicures and pedicures here! The technicians are great and the experience is really nice and feels private with only 2 chairs for each service so it's not over crowded. I'm already looking forward to going again!

I received a gift card for this spa and went today for a package. It honestly exceeded my…read moreexpectations. The woman at the front desk, whose name I did not get ‍, was so sweet and accommodating. Lisa gave an awesome body scrub, body cocoon (highly recommend), and massage. Beya and I really hit it off and did an amazing job with my facial. I loved the ambiance and I thought the prices were fair. I will definitely be visiting them again!