10/19/2020 RESPONSE TO THE OWER:
Lack of communication. This…read moreis why I requested to speak with you 3 TIMES! You, as a business owner, did not reach out to me and explain what the delay was and why. Maybe if you returned my requested calls, I would of certainly understood this matter. You choosing to ignore my calls is unethical and improper.
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10/18/2020: There is no way would I ever recommend DPT Sport. DPT Sport is unprofessional, uncaring, in a way, and they attempted to deny my much-needed care by following improper insurance billing procedures.
First, a staff member named Sarah asked me to call my health insurance twice within a week to verify my insurance benefits. When Sarah asked me to call the second time for verification, I mentioned that I called them already, and they are in my network, so I believe I did not need to call them again. I asked Sarah, "What do you want me to confirm with them?" My insurance confirmed twice with me that DPT Sport is in my network, so I don't know what more DPT Sport needs answered. I thought all and any medical facility would call for themselves to make sure a patient has
medical coverage.
After the ninth visit, my health insurance needs verification to continue care with medical cost management. Which means, DPT Sport needs to call or can get online with medical cost management. As I reached my tenth visit, Sarah said that DPT's upper management, which I believe is the owner, Christine, said to me that I'm going to have to call the medical cost management office and request verification. Upper management said that they do not have enough "MANPOWER" to call it in. I have no idea how to properly do that. How does DPT Sport expect me to provide CPT codes, billing codes, diagnosis codes, progress notes, etc.-- when I do not have that information to provide to medical cost management? I was strong armed into doing upper management's job or Sarah's job-- instantly, I said to myself, now I will move on to a different PT facility.
I then asked Sarah for my last evaluation to be emailed to me. Mind you, prior to my visit I asked Sarah if I can get my records anytime. Sarah said sure, that it was no problem. Sarah tells me that she could not email the last evaluation to me because of HIPPA regulations-- even though the records were for me. I ended up going there to pick up the last evaluation after more arguing. I asked Sarah to have upper management, Christine, call me on three separate occasions. No one returned my calls. I do not like the way they handle their business. I will mention, however, that the physical therapist, Michelle, at DPT Sport is great!
So, yes, I implore you to find another place. I did, and now I am feeling much better. This new place I go to now had enough "MANPOWER" to handle my case. It is odd, yet ironic, as the new place had no problem with my health insurance requests.