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    Athletico Physical Therapy - Willowbrook Midtown

    4.3 (9 reviews)
    Closed 6:00 am - 8:00 pm
    Updated 1 month ago

    Services - Athletico Physical Therapy - Willowbrook Midtown

    Physical therapy

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    ATI Physical Therapy

    ATI Physical Therapy

    3.9(9 reviews)
    1.2 mi

    I have actually been using ATI for my PT needs for at least 15 yrs or more. Used to go to the one…read morein Chicago on 63rd St near Central Ave. So I have been receiveing PT at the location in Willowbrook IL. for a broken arm. Been going since December. I have, however, been dealing with what I deem inappropriate behavior and have been doing everything in my power to talk to someone about it. I have reached out to the corparate office and beleive it or not was transferred to a third party entity to report my issues. That third party is located in some thrid world nation!!!! I am to try and explain my issues with someone whose first language is not english! Let'st start there. There is also a significant delay when conversing with this individual due to internet connection or whatever the reason but it is MADDENING and unprofessional. Also, these overses agents speak from a script. There is no real conversation to be had at all. I am going to ATI's flagship location. Location #1. I am in a situation where I do not feel comfortable continuing my healing under the circumstances but I am 10 visits in. Almost $400 out of pocket is my responsibility. I am mere minutes from their Bolingbrook Corporate Office but I cannot get a phone call back from anyone. Not one soul has called me even though I was promised a phone call this past Monday 1/20. I was assured someone, Chad, perhaps would call me 100% and nothing. How is this acceptable????? I am beside myself. I did not go in today for my 12:30 scheduled appointment and no called me despite me making several attempt to call them at 630-455-6630. It just rings and rings and rings then goes to a fast busy, I also called the corporate office at (630) 296-2223. Also no answer at all. I will post this everywhere until I get a response. This is upending my recovery and care. Sad from an entity who is supposed to help with said recovery.

    Just started therapy here, so it may be too soon to write a review. But I have to say, so far I am…read morereally happy with my physical therapist. She is really knowledgeable and I think she is going to be able to help me. The facility is clean and modern looking and in an easy accessible location in a shopping center. One thing I have always hated at previous therapy centers though is the casual "whatever" attitude that physical therapists have towards their patients. Yes, I want to feel comfortable, but please remember that I am paying for your services and not just visiting a friend. I say this because two things happened: First, there wasn't enough time scheduled for my initial visit. The therapist was quick and extremely professional, but she had a lot to do. Unfortunately the next patient arrived while I still had about 1/2 hour of treatment left. My therapist handled it well, but I should have been given more time for the initial visit. Then to make things more difficult, a manager stood in the middle of the office and announced that they were having an impromptu staff meeting... right now. This was at approximately 1:00 PM in the afternoon. My therapist explained that she was with a patient and the manager said, "it will only take a few minutes, this is important!" ... never apologizing to me, or any other customer for the interruption ... and being quite condescending towards my physical therapist. The meeting went on for about 15 minutes, the manager talking about how she had learned new techniques at a seminar that she had to share, something about new bonuses, etc., etc. My therapist tried to continue my therapy as much as she could, but it was really annoying. I am paying for my treatment. Why should I have to listen to a staff meeting? Save it for another time!! I could tell my therapist was embarrassed, but then what can an employee say to a manager? This was so completely unprofessional.

    Burgess Square Healthcare Centre

    Burgess Square Healthcare Centre

    3.9(44 reviews)
    1.2 mi

    Exceptional Care and Compassion…read more Burgess Square Healthcare and Rehabilitation Center provided outstanding care for my father at every level. The administrative staff was professional, responsive, and compassionate, making a difficult time much easier to navigate. The nursing team treated my father with dignity, kindness, and genuine concern, while the PT/OT staff were knowledgeable, patient, and truly invested in his progress. The social worker was invaluable--guiding our family through care planning and next steps with clarity and empathy. The facility was exceptionally clean, well maintained, and well organized, and communication with our family was excellent throughout. Entrusting a loved one's care is never easy, but Burgess Square earned our complete confidence. I would highly recommend this facility to anyone seeking exceptional rehabilitation and senior care.

    My mother was a resident at Burgess for rehab. While this facility was not our first choice, we…read morehoped she would receive compassionate care and support during her stay. Unfortunately, our experience was mixed. The overall atmosphere often felt depressing and unwelcoming. Getting answers from nursing staff was often frustrating, as it sometimes seemed like they did not want to be bothered or responded with an attitude. I also found some staff members to be be unfriendly and lacking in empathy. Families rely on clear communication and compassion when a loved one is in rehab, and we did not consistently experience that level of care. The physical therapy dept. was a bright spot in my mother's day, but this was after switching the physical therapist from Steve to Desiree. Desiree stood out for her compassion, kindness, and genuine concern for her patients. She treated my mother with dignity and encouragement and made a meaningful difference in her rehab experience. I am very grateful for the care and dedication she showed. I recognize that rehab facilities can be busy and understaffed, but I believe there is significant room for improvement in communication (a simple good morning when you see a family member), responsiveness, and patient-family interactions. Again I want to acknowledge the outstanding work of Desiree for the positive impact she had on my mother's care.

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    Burgess Square Healthcare Centre
    Burgess Square Healthcare Centre
    Burgess Square Healthcare Centre

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    Athletico Physical Therapy - Willowbrook Midtown - physicaltherapy - Updated July 2026

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