Exceptional Care and Compassion…read more Burgess Square Healthcare and Rehabilitation Center provided outstanding care for my father at every level. The administrative staff was professional, responsive, and compassionate, making a difficult time much easier to navigate. The nursing team treated my father with dignity, kindness, and genuine concern, while the PT/OT staff were knowledgeable, patient, and truly invested in his progress. The social worker was invaluable--guiding our family through care planning and next steps with clarity and empathy. The facility was exceptionally clean, well maintained, and well organized, and communication with our family was excellent throughout. Entrusting a loved one's care is never easy, but Burgess Square earned our complete confidence. I would highly recommend this facility to anyone seeking exceptional rehabilitation and senior care.

My friend was here for several weeks!! This place is…read morepristine! The staff is attentive and very caring. When my friend pressed the Call button it took only a few minutes even though this place is "packed!!" The food, well not bad either!

I had a patient who was a resident at this facility and I was pleased with the care received . The…read moreteam was very hands on.

All the staff at Eden Vista are fantastic. The skilled nurses work very hard everyday, and what…read morethey do is not easy. Great place for your family member to be at.

Writing this review as an employee under a different name for my privacy…read more I am absolutely DISGUSTED by this place. I have worked in healthcare for quite some time and NEVER had an experience like I did here. Staff is INSANELY abusive both verbally and physically. During my training, one of the workers smacked a patient. I couldn't believe my eyes. There was another staff member telling dementia patients on the 2 nd floor "shut up" or "shut the f&$k up" because they were screaming at him to get out of their room.. i wonder why!? I also witnessed a nurse get into a residents face and threaten to cut his private off. Telling him she was going to bite his finger off too and cursing at him just because he was confused and wanted to take a shower. Another cna was working with a combative patient and said "go ahead b$)ch hit me, I hit back" Another patient on hospice covered in bruises and the girl told me they have no idea what happened!! WHAT?! I didnt even finish my training I could not get out of there fast enough. I wanted to stay and be a gentle hand in a not so gentle place but I want no part of it. The management HAS to know the patients are being treated so poorly. My heart absolutely BREAKS for these people. I feel physically sick thinking about it. The place is also FILTHY. Ask for a full tour. Bathrooms in the rooms are moldy, toilets are never flushed or cleaned, feces everywhere. Trash everywhere. The rooms are all a mess. So dirty id be shocked if they dont have bugs and mice. your loved ones will get diaper changes once a shift, if that. There was a man wearing the same clothes for 5 days!!! So that means no shower? Just awful. Please dont send your loved ones here. The strive unit and downstairs might look halfway decent but im telling you, its not. And to the managers and staff that might read this, DO BETTER. If you dont have compassion and patience you are in the WRONG career field. It is SO easy to be loving and kind to these sweet people. I look at them like family. I get emotionally attached to my patients. The patients have liquor in their rooms and go outside at all hours of the night smoking. Its a complete free for all. Physical fights happen, police get called ect. A nursing home is a home, it should be a safe place for our elderly to spend the little time they have left to be NURSED and NURTURED. Not abused and neglected and have to see and hear complete chaos. This place absolutely needs to be shut down. The turnover rate is insane. They said the place is better than it used to be and they made a lot of changes. I cant imagine how much worse it could be. The management also lied during orientation saying they dont have psych patients and if people are combative they send them out? Dont let them fool you. They also said if you quit within 90 days they will charge you for your uniform. Oh well.

No clue where all these great reviews are coming from. However, I will say that it was not that bad…read moreseveral months ago, and the short term rehab (downstairs) isn't bad. I am not sure what changed, except for the social worker for one, and I believe the "PT Director ". If you are planning on thinking about this place for long term, here are my suggestions...#1 ask them to tour the 2nd floor. If you can get beyond the strong smell of fecal matter you're halfway there, and if you can get by the line of residents blocking hallways waiting for their medication then great ( oh but don't forget to ask for the elevator code as these people are locked up there) #2 if your loved one must leave the facility for any length of time TAKE ALL OF THIER BELONGINGS because I speak from experience you will NOT get them back. #3 Plan on checking on your loved one daily to see if they have been changed (waited 2 hours for my mom to get cleaned up after sitting in a bowel movment ) and had to start marking bandages to see if they were changed every day. #3 Document EVERYTHING because the "administration staff" cannot keep their stories straight, and take pictures. #4 You need to call and nag constantly to get them to take your loved one back to the hospital because clearly they are not well, and do not let the "medical staff" tell you THEY don't see a medical reason (agaim speaking from experience, my mom had a UTI that I was told was too much for a nursing facility to handle. You can never get a hold of a nurse as they never pick up. I get that there are staffing shortages but we could not get a hold of my mom for quite some time. I called the front desk and the super sweet receptionist was going to go up and check herself if nobody picked up. The poor front desk ladies must take a lot of beatings but there are 3 of them that are so nice and so helpful. I may seem like a "Karen" and honestly I don't care, I want people to know before sending their loved ones there all of the issues and to save people the heartache

Hi my name is Cathy. I live in Independent Living. Great apartment's wonderful residents. They have…read moregreat activities and excellent food!!

Many of the staff here is caring and compassionate. Admins? Not so much. When the going gets tough…read more(a resident's decline) DO NOT expect support from their team. In fact, don't be surprised if they show you the door. Thanks for nothing Oak Trace.

My mother was a resident for almost two years. The caregivers do an outstanding job in taking care…read moreof the residents. The rooms are VERY nice. The food is very good. They have all kinds of activities for the residents. The place is kept spotless. The skilled nursing wing is excellent as well. They have outside transportation available.

My father is currently here and he is here on radiation because of cancer. On a liquid diet and…read morecan't eat. We bought him a bag of lollipops to suck on because the radiation he is on leaves his throat dry. The staff STOLE his lollipops. My mother ran down the hall to stop them and they told her they must have fallen out of his pocket. Well lo and behold they gave him back 4 of his 14 lollipops from the ambulance. Then, they left him in a soaking wet diaper. Then the air is broken in the room. It was so hot a Hershey bar was melting. My mother complained and she was told "the thermostat is broken how do you know the temp in the room"?? Also my father was done with his radiation. He gets oxygen so he can breathe. These people didn't hook the tube up to the oxygen tank so he could breathe. My mother had to go get the nurses quickly. The oxygen was just going through the room. Are you kidding me!? I'm furious af and I will be there today. Don't bother to respond to this email with your petty "call us" cus im coming in there today and I will not stand for this. Completely unacceptable. He's a vet from Vietnam that has worked hard his whole life and doesn't deserve this treatment. I will not stand for it.

Be aware and think about how you would like your love one to be treated! If with respect and…read moredignity... you have the wrong place! My husband was here in Jan 2022 and left me a voicemail saying " he would NOT treat a dog the way they are treating him". I pulled him out after he fell and taken to the ER with no communication from this place! The Nurse in charge was very Rude and denied even knowing that he fee and was taken to the ER! Just Be Aware!

I have had physical therapy twice in the last three years at the Willowbrook-Darien location. Both…read moretherapists were skilled, caring and professional. Adrian mans the desk with a smile and a warm welcome. With their help I have regained strength and abilities lost.

I'm not familiar with any other physical Therapy stores, I do know this one helped me immensely to…read morerecover from a total knee replacement surgery all the staff from the young man making sure everything is disinfected to The Boss who is extremely knowledgeable and caring,. I will use them again in the future if anything comes up and I do recommend their service to anybody who needs it.

I want to extend thanks to the team at Home Helpers for being there for our family during an…read moreincredibly challenging period. Navigating a new stage of my mother's care was a path we weren't prepared for, and the guidance we received was invaluable. Brian, Ellen, and Tracey were amazing and truly walked us through the process. They helped us understand a level of care we weren't even aware of, providing much-needed clarity when we felt lost. We are grateful for a couple of the specific caregivers who were so caring. Their dedication and consistency provided us with such relief. Knowing that this team is available if we ever need them again brings us a lot of comfort. If you are looking for a team that will guide you through the complexities of home care, Home Helpers is a wonderful option.

Mike and Mary of Home Helpers provided excellent care for my Mom after her stroke. Mary arranged a…read morewonederful woman to come to my Mom's house the day after Mom returned home from the nursing home/rehab. At first she needed twice daily visits and as she improved Mary was very flexible in reducing the care as needed. Mike was very helpful in working with her long term care insurance provider. We also took great comfort in the emergecy response system they installed in her home. I highly recommend Home Helpers. Diane S.

I was a patient there for 5 1/2 months and the quality of care was amazing, the staff was caring…read moreand compassionate to me. During my time there I was in need of physical therapy, dialysis and skilled nursing care. They responded quickly to personal and medical needs as they arrose. There are some staff members I would like to thank. First is Antntoinette she is the most caring, dedicated person I've met and I was so grateful to herald I will never be able to thank her enough. then there was Abbey,Ramos and aiden a great group of CNA's. Who also provided great care. Then there was my nurse practioner Lindsay. Besides being very knowledgeable in her job she was always in a great mood and willing to help anyone who needed her help. Then there was jayme. Mike, nina, Marisol and Diana. These amazing physical therapists helped me get strong enough to allow me to go home. I will always be endebted to them. Then to Anita, Tammy, Deanna and Pablo you guys are truly wonderful nurses and I thank you. Karen and Joy are great wound care nurse who mastered a challenging dressing. To Valerie, Carla and Sean your facility is smazing and keep up the great work. All these people I mentioned got me thru the toughest period of Mt life and I recommend this place to anyone in need of care for themselves or a family member

ABSOLUTELY NOT!!! If you are elderly and need additional help this is not the place. My father…read morewas there for just over a week and we couldn't get him out fast enough. The care was not up to par. The overnight staff terrible. Finding your loved one drenched in urine the next morning after the next shift starts is not what I call care. If you are a diabetic they pay not attention to the food handed out. Biggest scare was finding out they were giving his diabetic medicine without checking his sugar...come to find this out after a week. What shocked me the most was the reason why.."most people don't keep track of it they just take the med"...well what about the ones that do. Great!!! apply the DUMB rule to everyone. They were lucky nothing happen to him. The PT could be much better then what was expected. OT was good. BE AWARE the office staff will ask you for the patients SS#. If you have already given them your insurance card and Medicare card they DO NOT NEED the SSN. We were harassed up until walking out the door about it never gave it. Call your insurance company immediately or Medicare.

we chose this facility over others that we visited because of the staff that we observed…read moreinteracting with the patients. They are caring and always helpful, from maintenance to office staff. The therapists are very invested in the care of my husband. The nurses, cna's and others work very hard to care for the patients and always willing to assist me with my husband's needs. Their job is not easy but we are always greeted with a smile and a welcome! The office personnel have gone "above and beyond" in helping me navigate the insurance issues.

My dad was here for rehab. The place is understaffed! My dad ended up passing yesterday! Worst…read moreexperience of care ever! Please don't put your love ones here! I tried transferring my dad to another rehab and was not able to because it was a holiday weekend and social worker nor case manager was in! The rooms are very outdated! The food quality was bad!