Took my bike in just for the tube to be replaced. Was immediately quoted a very affordable price…read moreand told me to come back in half an hour. After half an hour I came back and the technician told me the tire needed to be replaced. However, he put one on for FREE since he had some lying around. I've gone to multiple bike shops around Brooklyn and no other bike shop I've been to has been so reliable, affordable, and efficient. Along with that, it is a beautiful shop that I look forward to visiting when I can.

This had always been my #1 bicycle shop in North Brooklyn- (I've been coming here since 2010 for…read moreany and all of my bicycle needs)- unfortunately after coming here this last Sat (5.9.26) the individual that I was dealing with was so rude for zero reason that even after leaving my bicycle there, I decided there's just no way I can support that kind of customer service, returned and took it to another place in the neighborhood where the staff were down to earth w/reasonable custom service demeanors (I'm not asking people to make me a coffee or anything- just be a decent person and not an unnecessary jerk). It's sad and unfortunate because I like to continue supporting business that I've had longstanding report with but as someone who worked in the nyc service industry for years- I also can't condone inappropriately rude customer service that comes from nowhere. To the owners/managers who are reading this- I am sorry to inform you that the attitude of your workers do in fact translate into business being lost (I will be living in this neighborhood for a while and am an avid cyclist who visits bicycle shops regularly for my needs throughout the year, and there are plenty of other establishments that understand unwanted pretension is not smart customer service (is it ever really warranted lol) & that you can take your business to any number of them as opposed to dealing with mis directed attitude.

Amazing bike shop, America steel bikes and cool parts. Community feeling with full Services.read more

I wanted to like this place (even gave them a positive review after the first repair they did)…read morehowever I cannot stand by a good review. The poor reviews this place has received are warranted and accurate. My experience -- I dropped my bike off on the 19th was told I would receive a quote for the repairs. Initially the ballpark quote was around $100 and these repairs were *necessary*. 12 days later no word from them. I tried calling just their phones aren't working. When I told the guy working that the phone lines were down he just shrugged his shoulders saying "yea they're down. No repairs done after 12 days and now the cost of repairs was $150. I was pretty pissed at having to physically come in to the shop to get a status update on my bike. Regardless, when I told them I wanted to take my bike without having them service it they charged me an ASSESSMENT FEE(?!). I've been riding bikes for decades and have never been charged an assessment fee for just having a repair shop look at my bike. Isn't that what they're paid to do? When I took it to another (read: better) bike shop down the road they too laughed at the idea of an assessment fee. I hate this place. I have spent hundreds of dollars in the last three months at their shop and they are constantly looking at ways to up charge me. In the end, the other bike shop said my bike was fine and needed zero repairs. As stated earlier, the negative reviews you see about this place are spot on. I will never return and I encourage all bikers to visit Bike Plant or another -- literally any other bike shop -- in the area.

I nicked my tire heading into Brooklyn and ended up with a pretty quick leak. Thankfully I was…read moreright around the corner from Haven Cycles and got there about 20 minutes before closing. I do want to give a little grace since it was close to closing time, but the experience still left me disappointed. There were a few people inside, including staff, and despite making eye contact while they were laughing and chatting, I had to actually raise my voice to get someone's attention. When I finally did, I was told "pumps by the door," and they went right back to their conversation. It felt more like I was interrupting a group ride than walking into a shop that helps cyclists. To their credit, the pump was enough to get me home. When I brought it back, I was again told to just "leave it by the door," which reinforced the feeling that they wanted as little to do with me as possible and to get me out quickly. But if I come into a bike shop saying I nicked my tire, I'm really hoping for a new tube and a bit of help getting back on the road, not a quick solution that gets me out the door. I've heard from friends that this is supposed to be a go-to shop for cyclists in Brooklyn, which is why this was especially disappointing. Maybe it was just the timing, but the overall vibe came off more disinterested than helpful.

I don't live in the neighborhood anymore, but still come here for all my bike needs. It's one of…read morethe few bike shops I've been to that I trust through and through -- the prices are fair and the employees are honest. As a woman who bikes but doesn't know a ton about bikes, I often feel like guys at bike shops talk down to me / try to take advantage of my lack of knowledge and overcharge. I never have that worry at Haven; they explain everything so I can learn, and make sure I understand all my repair options. Truly the best!!

if a Bike Shop owner or clerk has a haircut that reminds you of a possum that just came in out of…read morethe rain, you know you are in good hands. Perfect bike shop - the right "bike spirit" and knowledge, generosity, good vibes.

It had been a challenge to find bike shops that's able to work on e-bikes. Many I've called didn't…read morehave the know how or capability to work on e-bikes; not even a tire change. Sun and Air fortunately has the staff that can service e-bikes. I'm not sure to what degree but they can help you change brake pads on it and definitely switch tires for you. Staff is super cool and chill. Prices were higher than places in Queens but they do a clean job.

Reliable bike shop with great prices and a knowledgeable owner. The space inside is quite small but…read morethey have a range of bikes available if your shopping for a new ride, MTB, road bikes, kids bikes... The turn around time for the work on my bike was fast and everything works perfect. I plan to use them again in the future for all my maintenance and repairs needs. Support your LBS, ride on!

This bike shop was a lifesaver! I got a flat tire in the middle of nowhere and then stupidly…read morecontinued to cycle so the tube then ripped or whatever tubes do and I couldn't even wheel the bike. Anyway I arrived at the shop completely covered in black with said tube in my hands. They were going to fix it then and there but I said I'd come back. They gave me wipes to clean myself up and then it was ready 2 hours late for just $20!! Highly recommend!!

Legit the best service I have ever received!…read more I will be back. I will tell all my friends on Yelp and otherwise that this is the best Bike shop ever. I recently had a flat on my bike tire. Unable to just pump up and hope for the best, I needed help fast. I actually rolled up to another shop that was open and they told me that couldnt help me. This shop was closed as I rolled up. The owner of the shop saw me roll up with my flat, opened the door an hour early and fixed my tire in about 8 minutes. I was back out on the street fast and back in action fast as can be. I cant gush enough how thankful I am that the owner came out and helped me. I was SOL and standing on the corner trying to figure out what to do next. He came out and asked if he could help. Legit baller! Plan to go back and buy a bike from this guy. Also, will be back for all bike repairs and service. NO question one of the best NYC customer service experiences I have ever had. AMAZING

I stopped here on my way to work and was helped right away. My front brake cable was shot, and I…read morewas super nervous biking downhill with only my rear brakes to sustain me. The man, presumably the owner, took my bike in right away, fixed the cable in no time, and only charged me $13. I was incredibly grateful for everything. Recommend!

I would not recommend this place. They really focus on getting bikes in an out the door as fast as…read morepossible. If you really want a mechanic who will pay close attention to detail head over to haven cycles.

Don't follow the hype, get your ish taken care of proper here. Expert service, walk-in repair…read more Fast, inexpensive and legit. I got my front tire reflated, a new tube, my handle bar realigned, my front basket fixed, and a half-ass inspection (no offense) for $12 bones. I'm not going anywhere else so long as I live in Brooklyn.

If you're looking to customize your bike BikeFixNYC/3rd base is your best bet…read more Affordable and professional and good people makes this shop your best choice. Check out the before and after pics

Needed one screw on handlebar, and asked for air in back tires. $10, ok. Gave a tip. Left shop,…read moreblew out back tire. ugh!! Back to shop, fixed tire and when I asked the price, they said $25, but I mentioned the wall sign says $20 fixed rate. I give the $20 and they argue with me, and someone not involved gets involved and I feel like I'm being attacked. I leave the shop again, and the back tire, just "fixed" is completely flat by the time I got home 5 blocks. I thought the shop was going to be OK, but I cannot recommend it. Plus, I have a completely flat back tire.

Hilltop NYC bicycle shop is a great local bike shop very conveniently located close to the…read morewaterfront water taxi and the L train subway. There's also often parking on the street of the shop if you happen to be driving. The shop is neat and has nice little selection of bibs, helmets, gloves and all the other basics you will need to get into cycling +more. They have a range of bicycles for a range of prices so I recommend you check them out and ask all he questions yourself. The staff was friendly, knowledgeable and helpful when I stopped in looking for a unique/random part replacement on my bike. They were able to accommodate me and help me out instantly. I had a great experience and I recommend checking them out if your looking for a fair and honest shop.

Lived in this hood 20 years ago. It is not recognizable--so different from the place it was. Came…read moreinto this shop on a warranty claim from Shimano, basically a loss for the shop for honoring the warranty/not worth the cost of dealing with it. Well the neighborhood might not be as cool as it was but this bike shop is, even though it is in one of those new buildings.

My go-to shop in Bed Stuy…read more Great service. Knowledgeable, efficient staff. I've dealt with a number of the people there and all seem eager to help me get my wheels back on the road as quickly as possible. Their four-legged feline ambassadors will even look up from their naps and allow you to pet them.

So I dropped my bike off Wednesday and much to my chagrin, was told that there would be a 2-day…read moreturnaround at minimum. Later on that day at 7:30pm, I receive a call saying that he had time and put it together. I was so excited. I rushed to get there by closing time and my bike replete with all of the accessories was nicely assembled. He even helped me get a nice lock. It was a very pleasant experience. Even gave some tips about finding a piece for my Little's bike. This will definitely be my bike shop. They were super awesome and the pricing very reasonable.