1. Speech Improvement Center

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San Bernardino, CA

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Speech Improvement Center

5.0 (2 reviews)
Closed • 9:00 am - 6:00 pm

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2 years ago

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Five Oaks Speech Therapy Services - They are so attentive to each individuals needs . Professionalism and customer service at its best. Highly recommended

Five Oaks Speech Therapy Services

3.1(23 reviews)
3.6 mi

To begin, I wish I could give more stars that just the 5! This facility is welcoming from the…read moremoment you walk in. On most occasions, I have interacted with Angie, who always greets me and everyone else with an amazing smile. She is very friendly and professional, in person and over the phone. The waiting area is extremely kid friendly, everything is very clean and comfortable for us parents. My son has been going to Five Oaks for a few months now and I love it! I have not had one negative experience. My son sees Miss Milly and she is so good with him. I feel very confident and comfortable sending my son off with her for his session. He is making progress and I am very satisfied with the services he is receiving! I have also interacted with one of the owners, Mrs. Rene Robles. She is definitely running this business with love and compassion. In conversations with her, I can feel the love and kindness in regards to the children. Keep up the wonderful work Rene! I can honestly say that I feel very happy with my son's speech services and everyone that I have interacted with there has made this process much easier! I will MOST DEFINITELY recommend them to my friends and loved ones..!!!!!!

I wish I had paid closer attention to the reviews before trusting this clinic with my child's…read morereferral. Unfortunately, my experience has been extremely frustrating and disappointing. Angie, the scheduler, has scheduled my child's appointment not once, not twice, but three separate times, and each time the appointment has been pushed further out. As a parent seeking services for my child, it is incredibly discouraging to continually be delayed without any reasonable explanation. When I called to ask why my child was not receiving fair treatment and why the appointment kept being rescheduled, Angie became unprofessional and ultimately hung up on me. Instead of addressing my concerns, I was left feeling dismissed and unheard. Based on my experience, I would never recommend this clinic to other families seeking services for their children. There appears to be a pattern of poor communication, repeated scheduling issues, and a lack of accountability when concerns are raised. I would strongly encourage referring providers to consider other options for their patients until these issues are addressed. Families seeking timely care for their children deserve better communication, professionalism, and respect than what I experienced here. I sincerely hope management takes these concerns seriously and implements changes to improve how families are treated moving forward.

Alliance Health Services

Alliance Health Services

1.7(3 reviews)
1.9 mi

Worst communication, unprofessional staff . They call a day ahead after business hours asking to…read moreconfirm appointment and they do this intentionally so you can't call back and speak to anyone. They overcharge for services , I recommend keeping a sign in for every person that comes into your home. Even one of their employees (a nurse) told me to do so . They suck

Today was my father's first in-home visit. We were asked to give a window of two hours for his…read moreappointment. The nurse called after the scheduled 2 hr. frame to ask if she can still come and that she would be about 45 minutes to an hour late. We agreed, however due to previous experience with in-home care I called to speak to a case manager to express concerns and go over our expectations we have while also giving the opportunity for the case manager to educate, reassure, and go over their standards of practice and services to their patients. Instead she chose to give excuses and hypothetical scenarios "gaslighting" me for not being considerate and understanding. Displaying your unprofessionalism by talking over me and not knowing how to provide customer service while clearly lacking empathy and the ability to understand the inconveniences that have been imposed on a family already having to go through changes and unfortunate events resulting to relying on your care is very DISAPPOINTING. We found out it was poor SCHEDULING and lack of knowledge of demographics which led the nurse to run late. Do BETTER at training in customer service and scheduling. I'm not surprise though because the only other review is low and the response from an employee showing multiple exclamation marks shows the lack of self control, morale within their workspace, and lack of professionalism within the office and/or administration staff that trickles down. The true professional was our NURSE that showed up which is what REALLY matters to us here in our home. She was apologetic and understanding to our concerns, friendly and professional also, patient and thorough.

Speech Improvement Center - speech_therapists - Updated October 2026

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