I came to Total Physical Therapy about six months ago and had a great experience. The staff back…read morethen was professional, friendly, and very flexible with appointments. Even the doctor allowed a 15-minute grace period, which made visits stress-free. Because of that positive first experience, I chose to return here after my recent rotator cuff surgery. Unfortunately, my experience this time was completely different. The new front office receptionist is very rude, unfriendly, and unprofessional. She was visibly bothered that she had to get up to ask the physician if he could still see me, even though I arrived within what used to be a 15-minute grace period. I was then informed that the policy has changed to 10 minutes, with no flexibility. Considering I'm recovering from shoulder surgery and it's difficult for me to get dressed and drive, I was hoping for a little understanding -- instead, I was turned away and had to drive back home. I made another appointment, but it was booked far out. I'm giving this place one more chance, but if things continue this way, I will not return. It's disappointing to see how drastically the office atmosphere and professionalism have changed. The front office sets the tone for the entire clinic -- and when that declines, it raises concerns about the rest of the care behind the scenes. Patients come here trusting they'll be treated with professionalism, respect, and compassion. I hope management looks into this, because the difference between my past and current experience is truly unfortunate.

Amazing care they truly listen to you and try to adapt to you and it's the best not pushy. The…read moreoffice staff is so nice very clean facility. I recommend this physical therapist to everyone.

I work in Healthcare as a Physician Assistant. I had to bring my little brother here because he…read morepassed out at work and required to be seen at this specific location. The nurses in the front were nice. But when it came to making sure I knew the plan for my brother the nurse (Kim) in the back was very rude. Not professional at all and wearing a Cowboys jersey. I have never seen that kind of attire accepted anywhere in healthcare. Only 1 doctor seeing one patient every 45 minutes to an hour. We had to wait over 3 hours to even be seen for the doctor to look at him for 5 minutes and tell he is good to go once he fills out the paperwork. I would not bring my loved ones here if you don't have to.

I waited 2 hours to be called, only to have to wait another hour for a room and still another hour…read morefor the doc to see me. The nurse had to tell the doc she had patients waiting even though she could see me from where she was sitting. I am normally very patient but I got very frustrated after the 3rd hour.

I went to see Dr. Balbas for post-operative pain management. Excellent team! They reassured me and…read moreexecuted the immense pain that came with my procedure/surgery. Dr. Balbas, Joseph Stacey, Danial, and team provide professional, personable, and confidential care. It may be a long wait to see them from their waiting room, but it's worth the wait. Unfortunately, most doctors are backed up due to late patients. That's not in their control. Thank you, Dr. Balbas!! You all do life saving work!! God bless you all!!

Great doctor who truly understands medicine and is willing to help those in need thank youread more

I would not recommend Grand Terrace Health Care Center. My father's physician orders clearly…read morespecified his medication dosage, yet he was given 1.25 mg instead of 0.25 mg--a 500% dose. The error was only discovered because I specifically asked to review his medication list myself. When I questioned the staff, I was told the hospital had provided the incorrect dosage. After reviewing the records, I concluded that explanation was not accurate. Rather than taking accountability, I felt the responsibility was shifted elsewhere. What concerned me even more was the pressure I felt to sign an arbitration agreement that would limit my ability to bring legal claims. Between the medication error, the lack of accountability, and that experience, I have serious concerns about the quality of care and transparency at this facility. Families should carefully review their loved one's medications and ask questions.

The care my brother is receiving and the support our family is receiving have been above and beyond…read moreour expectarions. You can tell they enjoy their jobs. But Lucy Salaki has made this difficult situation bearable. She made sure we understood every step along the way. Answered a million questions, always returned phone calls as soon as possible. I never felt rushed or insignificant. I highly recommend this facility if your loved ones need a great skilled nursing facility.

Ariel is a godsend...my life and my body will never be the same...in a good way! I Adore this woman…read moreand I LOVE spending time with her at the gym!!!

Ariel is an amazing trainer, an amazing person inside and out to work with. She really tailors each…read moresession to meet individual needs and provides the appropriate training and guidance on your fitness needs. Would highly recommend if you're looking to transform your fitness journey from the inside out. Ariel has extensive knowledge in fitness and nutrition and I am so thankful having the opportunity to work with her and reach my goals!

I had a great experience at All Care Therapies in. Today, Gabby was my physical therapist, and she…read moredid an amazing job. She was very attentive, compassionate, and made me feel comfortable throughout the entire session. I truly appreciate how friendly and welcoming everyone is at this facility. Every therapist I've worked with has been caring, professional, and genuinely dedicated to helping patients improve. The team's enthusiasm and positive energy make each visit enjoyable. I highly recommend All Care Therapies to anyone in need of physical therapy. I've had consistently great experiences every time I've come here, and I'm very grateful for the care I've received.

I am a regular patient at ACT for the last 10 months now and have been seeing my therapist Dallas…read moreRodriguez for my lower back pain and since I had my knee replacement surgery in Jul2025. Dallas has been caring, understanding and helped me through my hardest days using every known option to his knowledge to make me stronger and better! He is knowledgeable about all aspects of PT and is compassionate and gentle in his care for me. The office staff and other staff are welcoming helpful and friendly. I love going for my PT visits and getting better in health. Thank you Dallas I appreciate you!

Kathy was absolutely incredible during my recovery from knee replacement surgery. Having physical…read moretherapy at home isn't always calm or quiet, we had adult kids coming in and out, two large dogs roaming around, barking , and plenty of other distractions but she handled it all with professionalism, patience, and grace. She knew exactly how to push me just enough to make real progress without ever pushing too far. That balance made all the difference. In just three weeks, I've made more progress than I expected, and I truly credit that to her expertise and encouragement. She's knowledgeable, compassionate, adaptable, and completely dedicated to her patients. I'm so grateful she was part of my recovery journey. Thank you Kathy !

I had some post-op, in-home physical therapy following a partial knee replacement. I had 4…read moresessions, 2 with Brandon, and 2 with Jelani. Both of these gentlemen were awesome!! They were professional, very knowledgeable, and encouraging. They evaluated the condition of my knee, gave me a base line, and then gave me guidance on exercises to help me on my road to recovery. I would highly recommend Grand Care, Brandon, and Jelani for any in-home physical therapy.

I booked One Touch Massage for my 30th birthday. Daryl and Jason showed up not only on time, but…read moreearly to set up and be ready for massages. They transformed my front room into an oasis for relaxation. They played calming music and diffused essential oils. I had Daryl for my massage and I couldn't believe the quality of the massage I received! I've had 90 minute massages that didn't do what Daryl was able to do in less time! I had a kink in my neck from some gardening work that I literally cannot feel anymore! My friends that had Jason also loved their massages. I cannot recommend One Touch enough. Professional, highly skilled, and efficient! All for an incredibly fair price. Wouldn't hesitate to book again! Thank you Daryl and Jason!

I booked a mobile massage package for an event I had when my sisters came into town. They were…read moreextremely professional at booking and they were able to manage 7 massages within a 4 hour time frame with one therapist. The massage will literally make your toes curl. I would 10/10 recommend.