I came to Total Physical Therapy about six months ago and had a great experience. The staff back…read morethen was professional, friendly, and very flexible with appointments. Even the doctor allowed a 15-minute grace period, which made visits stress-free. Because of that positive first experience, I chose to return here after my recent rotator cuff surgery. Unfortunately, my experience this time was completely different. The new front office receptionist is very rude, unfriendly, and unprofessional. She was visibly bothered that she had to get up to ask the physician if he could still see me, even though I arrived within what used to be a 15-minute grace period. I was then informed that the policy has changed to 10 minutes, with no flexibility. Considering I'm recovering from shoulder surgery and it's difficult for me to get dressed and drive, I was hoping for a little understanding -- instead, I was turned away and had to drive back home. I made another appointment, but it was booked far out. I'm giving this place one more chance, but if things continue this way, I will not return. It's disappointing to see how drastically the office atmosphere and professionalism have changed. The front office sets the tone for the entire clinic -- and when that declines, it raises concerns about the rest of the care behind the scenes. Patients come here trusting they'll be treated with professionalism, respect, and compassion. I hope management looks into this, because the difference between my past and current experience is truly unfortunate.

Amazing care they truly listen to you and try to adapt to you and it's the best not pushy. The…read moreoffice staff is so nice very clean facility. I recommend this physical therapist to everyone.

I went to see Dr. Balbas for post-operative pain management. Excellent team! They reassured me and…read moreexecuted the immense pain that came with my procedure/surgery. Dr. Balbas, Joseph Stacey, Danial, and team provide professional, personable, and confidential care. It may be a long wait to see them from their waiting room, but it's worth the wait. Unfortunately, most doctors are backed up due to late patients. That's not in their control. Thank you, Dr. Balbas!! You all do life saving work!! God bless you all!!

Great doctor who truly understands medicine and is willing to help those in need thank youread more

A Flag winner "Grand Terrace Healthcare Center" is a top-performing skilled nursing facility that…read morehas earned the company's highest and most prestigious internal achievement. This facility "Grand terrace Healthcare Center" is exceptionally clean, bright, and welcoming. There is a wonderful variety of daily activities that keeps residents engaged and socially active . The dining options are excellent, and the outdoor spaces are beautifully maintained. It feels more like a supportive community than a medical facility. Choosing a skilled nursing facility is never easy, it can be the hardest decisions a family can make, but the clinical expertise at this facility gives a complete peace of mind. The nurses are knowledgeable, proactive, and deeply attentive to complex medical needs. The entire team is professional, kind, and incredibly responsive. Highly recommended for anyone seeking quality care.

This place is top notch. Staff is totally amazing from top thru bottom. Social worker Nadia…read morecaregivers Fatima,Rachel,Gabby the entire staff as seen in the photo did not know everyone's name all interactions were fabulous. Followed by them having an amazing physical therapist which really motivates patients to want to give their utmost efforts for success results. The cooks are even amazing from the food preparation to taste quantity and quality. It's an extremely family oriented care facility going above and beyond making your loved ones very happy and blissful, it even bleeds from guest to guest and family to family. You can be assured to leave with the same comfort confidence and great feelings my family and loved one my AUNT BARBARA has (guest). This facility really makes all their patients feel loved. It also makes a difference when someone is doing their job for love of it. Especially in this feild. The GRAND TERRACE HEALTHCARE is highly remnmmended exceptional team!!!! Gives great comfort knowing theirs a facility operating under these parameters. We sleep well, actual rating I give a 10++. Paul

Ariel is a godsend...my life and my body will never be the same...in a good way! I Adore this woman…read moreand I LOVE spending time with her at the gym!!!

Ariel is an amazing trainer, an amazing person inside and out to work with. She really tailors each…read moresession to meet individual needs and provides the appropriate training and guidance on your fitness needs. Would highly recommend if you're looking to transform your fitness journey from the inside out. Ariel has extensive knowledge in fitness and nutrition and I am so thankful having the opportunity to work with her and reach my goals!

Very good PT and my appointment is always right on time so I don't have to sit around in the…read morewaiting room for an hour or more like some other places

Will cheat you out of days. I had 13 sessions they allowed me 9, then my Doctor authorized another…read more6, they only gave me 4. When I called and talked to manager ASHLEY, she said she would look into this but never called back. When I tried she never responded. I talked to billing they agreed I had more sessions. Two horrible therapist is DALLAS who hates his job and complains to everyone. Then there's some kid JOSHUA who wants to add his two cents but is just a towel washer.

Stephanie was the physical therapist for my mom. My mom really appreciated her attitude and…read moreinstructions, along with her caring nature. Working with Stephanie helped build my mom's confidence in her mobility.

Kathy was absolutely incredible during my recovery from knee replacement surgery. Having physical…read moretherapy at home isn't always calm or quiet, we had adult kids coming in and out, two large dogs roaming around, barking , and plenty of other distractions but she handled it all with professionalism, patience, and grace. She knew exactly how to push me just enough to make real progress without ever pushing too far. That balance made all the difference. In just three weeks, I've made more progress than I expected, and I truly credit that to her expertise and encouragement. She's knowledgeable, compassionate, adaptable, and completely dedicated to her patients. I'm so grateful she was part of my recovery journey. Thank you Kathy !

I appreciate the personalized service for my issues and targeted approach. The environment was…read moreprofessional and appreciated how quickly my message was followed up with and was able to schedule right away. My headache went away and am making steps towards my other areas which cause me significant pain. Thank you for the excellent massage and personalized service!

My boss booked our team a massage with One Touch Massage... AND it was the best experience I've…read moreever had. We had Rosie she amazing. She really focused on the areas that bothered me the most. She asked the questions. She told me what to expect after the massage because I have fibromyalgia and arthritis. I have been to other massage therapist and I can honestly say Rosie was the best I had. I would recommend One Touch Massage to anyone and everyone. Plus they come to you. No stress about making it a place. You are in your own environment. I will be definitely booking again.

My son (4yrs) has been coming to this office for 2 years now with Heidi for speech therapy. When he…read morestarted his only word was "dad" he has progressed so much. I love that Heidi always gives tips on how to help my son she shares what shes working on with my son and what she's doing to help him achieve his goals. She's really patient and friendly along with the receptionist they've been friendly to me and my son. I 100% recommend my experience has been great.

My son has been going here for months now and he sees Crystal twice a week and Cynthia once a week…read more BOTH are amazing he's learned so much with Crystal I can see my son's confidence skyrocket! Cynthia is also very patient is doing very well with teaching my kid his motor skills. I seen a few complaints here not sure why but let me tell you I have no complaints. I definitely recommend this place I've seen so much progress in just a few months. SEND YOUR KID HERE!