Where do I begin, I care for my disabled terminal ill brother. We have been going to this clinic for a few months. The last couple times we saw Dr. Eric he was great we were very pleased. My problem being is I have trouble getting my brothers medication filled and when I call the clinic they tell me to call around to see who has it and call them back so they can send it, the pharmacy will not do that. Long story sort.. yesterday I called on and off all day trying to get this resolved and was told something different every time and was also disrespected. Today when I called I was told my brother would half to see the doctor on the 11th, he has been out of his pain meds since Sunday. Again he is a terminal cancer patient and needs this meds. Oh and with no explanation at all Dr. Eric pulled his pain med prescription from Walmart without even noticing us. I am beyond pissed and considering reaching out to the ADA and consumer report. read more

今天提前check in了，医生看诊也提前了。医生可以说中文，非常清楚地告诉测试结果，告诉注意什么，整个过程很快，不拖泥带水。给了非常好的建议，谢谢

I'm so happy to find out that the nurse Jesslyn Sanchez is not longer there she was so rude she also judges people's health problems I would recommend this place they also do phone call appointments if you need one the doctors are very helpful and other staff members Thanks to God read more

I really appreciate the professional staff here. The Dr's here are helpful and attentive which is a major + in these days. There's never a long wait but the care is excellent. read more

Great service but I go to the one in chino but great service at both clinics Arturo G was fantastic helped me with what I need

It was my 1st time at total care clinic and urgent care ,on Washington st. In colton. I was greeted by a receptionist with a big smile, and a welcome..I felt at home .I signed in gave my insurance docs. In 10 min I was called in and waited in the exam room, staff is beautiful. You made my day! read more

I had a wonderful experience at your office. The front desk staff was excellent, and the doctor was great and truly understood my needs as a patient. read more

We came to this clinic as a walk-in for immigration health exams on Tuesday at 4 PM. The staff said they were too busy that day and that we would have to wait 2-3 hours, so we decided to come back on Wednesday. On Wednesday, we waited about 1.5 hours for the administrative staff to review our documents. After the review, they informed us that some vaccines were missing and wrote them down for us. We went to CVS right away to get all the required shots. When we returned on Thursday with the updated vaccination record, another staff member told me I still needed an additional HBV shot -- that vaccine was not listed in the note the previous day. This experience has been extremely frustrating and a complete waste of time. We visited the clinic three times, simply because the staff were not properly trained or informed about their own process. read more

Love coming here they are quick and super nice I've came here twice and each time staff was very nice and Dr was informative about care after visit I definitely would recommend! read more

AMAZING STAFF!!! :) Dr was super friendly fast service quick, great experience waiting area super clean read more

Best urgent care experience ever. The Office staff were so nice and hardly any wait time.

Quick and efficient, I was in and out with some pain meds in 45 mins tops. ill definitely be back​

Took my son here for urgent care purposes and he was seen within the hour of us arriving. The place is very clean and staff were professional and courteous! read more

The process is quick the PA is cool he explained everything very clear to me. Thank you!

Mark Grove PA is very professional!! Quality of care and interpersonal skills are on spot 100%!

Tried reaching out per Jennifer's request nobody has returned my phone call. It's not about the "controlled substance" it was one pill which the office has prescribed to me before for an upcoming appointment I had. It's the rudeness of staff at that location and unprofessional conduct like leaving me on hold until they closed at 8pm then the phone disconnected, it's the girl saying my appointment was at this time when in fact it wasn't and she said they cancelled it but when I called back and talked to a younger gentleman he confirmed my appointment time was correct and said that someone will be calling me. It's the unprofessional PA you have working there who consistently talks over the patient and wants his voice to be heard over what the patient is going through. So much more than what you called a controlled substance it's how I felt be talked at and being left on hold until 8pm!!! read more

Experienced some delays with immigration physical. Better to go to their site where the civil surgeon is onsite.

One of the worst clinics i ever been first off there was blood all over the bed and floor the room was extremely hot the doctor act like she didn't see it ,then they give me a prescription that i have to go looking around for that no one has then i come to the clinic and front desk girl Natalia give me attitude and the guy over the phone to find out they sell it here for $60 make no since highly don't recommend this place read more

TotalCare Colton - First off there was someones blood all over the place in a hot room - Urgent Care Near Me - Colton, California

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I was seen by Samantha PA this am and got excellent care . I have numerous allergies and I was very aware that she had read my history and would not prescribe something unsafe for me . I found her very kind thoughtful and super smart . I enjoyed the interaction I had with her and knew my care was very appropriate . I am a retired RN so I am acutely aware of what excellent care is . She fit the bill and her medical assistant was also very good . I have to say their ad on the internet had a picture of the building Total Care and made it look like they were closed. Lucky for me they weren't ! read more

Went in to get my ears checked and was denied heath care services because they are my primary and will need an appointment. I thought it says Urgent care on the door, but I was denied healthcare services. Not a good impression of this place. read more

Very professional. Great medical group. It is a very good place to go regardless of the Dr. That sees you. I have had great experiences with a few different ones. read more

The staff at this site are very pleasant and helpful. The provider with whom I spoke today (David) was thorough, had great bedside manner, provided excellent patient education, and made sure he touched on all my needs (i.e., refills and initiating prior authorization for one of my medications). He used humor effectively. I really enjoyed working with him today. read more

Mark Grove PA was awesome he thoroughly explained things in a way that I could understand. He was very patient with me. He thoroughly explained how taking certain depressant medication worked to the body and dosages. When I had extra questions he came back in and closed the door and respected my privacy and sat back down and was patient. I felt very calm with him. I usually feel uneasy and anxious with male doctors because I am a female, but I felt like he cared, listened, and heard me and was there to listen to my feelings and respected me. read more

Very helpful, kind, and patient. They made sure everything was okay with me! Highly recommend!

Been goin there since I came to Cali in 2019, They are super helpful, they give u what u need, what's been so good, that their teams are always friendly, like really friendly, I order my refills, bloodworks, referrals, all smooth and Quick, they do phone appointments which is very convenient. Usually I go to chino Grand Ave, urgent care. read more

Really great experience with total care in chino telehealth appt! The PA was very nice and knowledgeable..listen to me and addressed all my concerns and questions read more

The quality of care, and the type of care is the best. The Doctor took care of all my issues and needs. The staff are so nice and will help with whatever you need read more

Today I visited total-care for ear infections in Colton every one was very friendly and helpful also very informative. Awarded every question I had. And the staff was very nice.thank you total care for taking care of me .. read more

PA was great and service was quick. My little one had bad fever and was throwing up. The staff were super welcoming. They definitely took care of my girl right away. read more

HORRIBLE SERVICE. Came in here to be helped as patient but that didn't happen... the doctor sent me to the Emergency Room when I was sent from the ER to follow up with a doctor. So I found this place on line thinking it would be great since they take my insurance but they didn't help me at all. I even tried to discuss disability with them because I wasn't able to do my daily duties at work due to the major pain I was having and the doctor said we can talk about that another time to go to the ER. Like WTH??? I was in a wheel chair... this place sucks! Went to a different doctor's office right after and I was put on disability and will be needing surgery. This place didn't do anything for me yet they're sending me a bill when they didn't even help me out. This place is a JOKE! read more

Really good place to bring your child here my son who is autistic feel comfortable with the PA Mark. I felt like they truly cared about my sons well-being, and tried to get him the medicine he needs. Wish I can give 10 stars, but at least they have a rockstar named Mark. read more

I give this office 2 stars. I went to this urgent care on Monday with severe throat pain, and severe cough and other cold symptoms, I was told I had bronchitis. The care the first day I went was phenomenal and I felt like the doctor (Dr Knight) really listened to how I felt. They prescribed me antibiotics and cough medicine. The cough medicine has not worked and typically you're able to feel the effects of cough medicine within the hour of use, I called today (2 days later) asking for a different stronger cough syrup for my throat pain and cough, and was told by the receptionist it takes 3 days for a cough syrup to work ( which it does not, plus she's not a doctor so why are you giving me medical advice) Secondly, the lady said they couldn't give me something stronger for my throat pain and to see my primary care but my PC doesn't have availability until next week which is why I went to urgent care. Very disappointed. read more

The telephone consultation was thoughrou and quick. I appreciate not having to go out in this weather while sick.

I had a great experience here ! I was greeted and helped as soon as I walked in and the front desk girl was super nice , I didn't get her name unfortunately. I was helped super fast and the doctor was very nice and I left feeling reassured and worry free. Also the facility was very clean. read more

I had an appointment, didn't wait much in the lobby to be seen. The lobby was quiet and clean. My appointment was not to fast the P.A. was very attentive to what I was saying. She really seemed helpful and knowledgeable. She gave me meds and xray form. I really liked it. Coming back again in a few weeks. read more

First time I went here because of a change in insurance and was very happy with the service. The place is clean, organized and calm. I've gone twice now, and it's been the same both times - the appointment time is respected and there isn't a lot of people. It's a great spot. read more

I went in for urgent care and saw Dr. Knight (Heather), she was amazing! She listened to me, and thoroughly examined me based on my symptoms. She Did not make me feel dumb for my concerns and made me feel heard. I did have to wait a bit but I was given proper care. The staff and Dr. Knight were amazing, kind, and very helpful. read more

The front office was kind and welcoming they were able to get me in earlier than my appointment. My office visit was lovely and my nurse practitioner is attentive and kind it's always a pleasure to make an appointment and be seen. Thank you staff, doctors and nurses practitioners. read more

Dr Wei was kind, caring, and compassionate which is exactly what I needed based on the reason for my visit. Great experience and I'm hoping he can stay my primary dr. He was awesome!! read more

My current GP is Dr. Agnes Kintanar. I appreciate the medical attention I've received from her. Dr. Kintanar listens well to what I communicate to her and shows sincere empathy which is vital to a good doctor-patient relationship. read more