the employee simply does not listen. appointment cancelled, and rescheduled to a 240pm with a PA,…read morewhen a MD is needed. Rescheduling was a nightmare.

There is a lot to complain about regarding the whole Optum care system (previously Beaver)…read more However there are some amazing people working at all of the offices. So any positive experiences are due to individual persons and their work ethic and dedication, but not the company they work for. Physicians have said to me that they are frustrated at how limited they are at being able to care for their patients. It is also very sad and discouraging to see how many good providers have left Optum in the past year. Beaver wasn't perfect, but it offered more choices than Optum.

They don't run their a/c or it's set really high. I'm sweating in here and it's 100 degrees…read moreoutside Hot and stuffy in here. Also there are no patients here and the physician is just tinkering in his office making me wait going on 30 mins now. Again there aren't any other patients here

I have received amazing one on one care from all the staff. They go out of their way to help you…read morewith your immediate needs. I was recently hospitalized for high blood sugar and they immediately provided a health care plan that in two weeks cut my sugar level in half! I'm on the mend for sure! I have hope! Their follow up care is awesome and sincere. Thank you for helping me and the constant care!

I called Dr. K's office to schedule an appointment as a new patient, and unfortunately my…read moreexperience with the receptionist, Margarita, was extremely unprofessional. During the call, she repeatedly asked for my name and basic information multiple times, even after I answered several times clearly. The conversation became very confusing, and instead of handling it professionally, she repeatedly said "oh my gosh," laughed during the call, and spoke to me in a rude tone. When she mentioned that my information was not on file, I explained that I was calling because I was a new patient. She responded by saying, "Well, you should've said that before." At that point, I expressed that I felt she was being rude and unprofessional and simply asked for the referral doctor's phone number instead. She then hung up on me. It's unfortunate that someone seeking medical help would be treated this way. Patients should be treated with patience, professionalism, and respect, especially during their first interaction with a medical office. Hanging up on a patient and making them feel mocked or dismissed is unacceptable.

Have only been here twice but both visits were great. Both Dr. K and Ms. Bolson were very…read moreprofessional and explained test results in a way I could understand. Never felt rushed like I have with other doctors. Awesome Officer staff as well. Kudos!

I went for my toddler alone without my husband; which is hard for me but Sandra was so loving and…read morecaring with my son and made my visit fast and efficient. Her customers service was amazing. You don't get good customer service often it's nice to come across people like her and her colleagues. This visit was worth every penny and will always go back just because of the positive environment.

Went in for my daughter and they didn't even give me an after visit summary report. When I went to…read morethe pharmacist to get my daughter's meds the meds did not match up with what I thought was the diagnosis. It took for me to call the office back to get the correct diagnosis. When I first called to ask about the confusion I literally overheard Samantha, the doctor my daughter had seen, tell the front desk to hang up on me for no apparent reason. So I had to call again and that's when she finally answered herself and told me what she actually had diagnosed my daughter with and why she prescribed what she did. So essentially I had to call her more than once in order for her to do her job correctly . Don't suggest going here if you want proper care from what's supposed to be a good doctor. Definitely won't be coming back and I'm sure we're both glad about that because clearly she can't handle being questioned about doing her job right. Good riddance!

Dr has been my dr for the 17 years . She very compassionate,caring,understanding. Takes the time to…read morelisten to your needs. Very inspirational on helping u get to goals and a better health . The staff here at grand terrace office is the best .

Great, caring, very educated doctor who I trust which is so rare these days! I had great experience…read moreoverall!

Worst doctors office EVER!! I've been waiting for my medicine for over 2 weeks now. Not only is it…read moreridiculous but absolutely unprofessional. I've spoken with 3 different assistants and Mr. SYMONETT himself and yet I'm still not started my prescription. I've also been put on hold for longer than 20mins at a time. WORST DOCTORS OFFICE!!

Dr starts you in the best n healthiest path possible to a new you…read more Staff is AWESOME!

A Flag winner "Grand Terrace Healthcare Center" is a top-performing skilled nursing facility that…read morehas earned the company's highest and most prestigious internal achievement. This facility "Grand terrace Healthcare Center" is exceptionally clean, bright, and welcoming. There is a wonderful variety of daily activities that keeps residents engaged and socially active . The dining options are excellent, and the outdoor spaces are beautifully maintained. It feels more like a supportive community than a medical facility. Choosing a skilled nursing facility is never easy, it can be the hardest decisions a family can make, but the clinical expertise at this facility gives a complete peace of mind. The nurses are knowledgeable, proactive, and deeply attentive to complex medical needs. The entire team is professional, kind, and incredibly responsive. Highly recommended for anyone seeking quality care.

I would not recommend Grand Terrace Health Care Center. My father's physician orders clearly…read morespecified his medication dosage, yet he was given 1.25 mg instead of 0.25 mg--a 500% dose. The error was only discovered because I specifically asked to review his medication list myself. When I questioned the staff, I was told the hospital had provided the incorrect dosage. After reviewing the records, I concluded that explanation was not accurate. Rather than taking accountability, I felt the responsibility was shifted elsewhere. What concerned me even more was the pressure I felt to sign an arbitration agreement that would limit my ability to bring legal claims. Between the medication error, the lack of accountability, and that experience, I have serious concerns about the quality of care and transparency at this facility. Families should carefully review their loved one's medications and ask questions.

We are incredibly grateful for the exceptional care Dr. Bergey has provided to my father over the…read moreyears. He has been my fathers surgeon for many years, and throughout that time, he has consistently shown professionalism, compassion, and genuine dedication to his patients.

Visit went well dr. Is super nice and cool!!! Office…read moreExperience was good too!!! Give a review of your visit!!!

The look of the outside of the building isn't even as bad as the inside. It is dusty and in…read morehorrible need of updates. I was extremely worried about the cleanliness of the exam room. I will never go back!

Hello Everyone, it is with heavy heart that I write this negative review for Pacific Eye Center in…read moreColton. Dr. Erika Saucedo is a kind person, and when I found her and decided she was the right person to do my cataract surgery, I was impressed by her bedside manner and her enthusiasm. I thought it would be quick and simple. My husband had surgery for two cataracts last year somewhere else, and he did well, so I was very excited to be able to see again, due to the fact I am now the only person to drive in my family. Well, unfortunately, the doctor did not explain that I had a stigmatism and needed a different lens that would have cost an additional $2000 dollars. No person mentioned this at any time. All my senior friends with stigmatism never had any of my problems. So after the surgery, I had it January 23, by May 17, my sight went from 20/30 to 20/50 and it is getting worse and worse. I now can not see to drive or to read or to watch TV with subtitles, etc. etc. etc. I spoke to the doctor and she sent me to a Laser surgeon to pay $2200 out of pocket for correction, but I asked her to bill my medical for "medical surgery necessity" because the laser place expects me to pay out of pocket and then get reimbursed. I called the manager of the company to speak to her about the issue, and to ask that the medical surgery information be sent to my insurance, due to the fact that this issue is not because of vanity, but medical necessity for sight. She never returned my calls. After another month, I called and made an appointment with the doctor to meet to discuss. The manager never showed up or participated in any of these meetings. I have waited another 3 weeks and finally last week, I heard from the manager stating that she would submit the paperwork. Again nothing done. I am very dissatisfied with the organization, the doctor is sweet and kind, but the manager is very incompetent and should be replaced by someone with logic, responsibility and functionality. Will update when something fixes the problem. Will now have to report organization and doctor to applicable Boards, BBBf and other places.

THE best ophthalmologist in SoCal! Dr. Sanchez performed both of my cataract surgeries in December…read more2020. I am so pleased with the results almost 2 years later. She is energetic, knowledgeable, caring and personable - you won't find anyone better in a 100-mile radius. Highly recommended!