I have been to this location previously a number of times when it was Inland Eye Institute. I have…read morealways had great experiences but thought I would share a current example. I recently ended up with some foreign material in my eye. I immediately flushed it with saline and called it a day... or so I thought. After two days of continued irritation I was concerned enough to call and inquire about an appointment before the long Thanksgiving weekend, and was fortunate to get one same day. I must confess that I was a little apprehensive as I had never heard of the available doctor, but I was experiencing enough discomfort to give it a shot. Enter Dr. Marina Awadalla, O.D. I could not have had a more positive experience! Dr. Awadalla is congenial, knowledgeable, extremely kind, and very thorough. I am thankful (pun intended!) on this Thanksgiving Eve that I was fortunate enough to receive care from such a consummate professional. I would be remiss if I did not mention Jackie, a simply amazing assistant with the requisite personality and all of the professional qualities of anyone dedicated to medical care. And finally, Ashlynn (Sp?) does a great job assisting patients in the intake process. Bottom line: GREAT experience!!

We have been here two hours. It is very busy and everything takes a long time. Need to run things…read morein a more efficient and timely manner

LOVE THIS PLACE. So nice and so helpful. You don't need to have a membership at Sam's club so that…read moreworks out. They also take my insurance

4 years after my first exam here && they are still the best in town ! Dr. Phan && her team are…read moreamazing. Check in was fast , no wait time. Was seen by the doctor && got my prescription. Thank you ! :) *inside the Sam's Club (you don't need a membership for the exam)

Popped back out to see Dr. Huang for a sty and he was able to squeeze me in same-day and get me the…read moremedicine I needed. Office staff is utterly delightful and the facility is always clean. They expanded into another part of the building, glad to see that business is good and that they're growing. Great physician experience all around.

It's not often I will leave a review for a business with only one visit, but Dr. Huang earned my…read moretrust. I work in San Bernardino, but I live in the San Gabriel Valley, so when I needed a doctor to check me out I opened up my trusty Yelp app and started searching. Yelp didn't let me down this time! Other than a little glitch at the front counter, which was easily resolved, the entire visit was outstanding. The staff were pleasant and empathetic. Dr. Huang was professional, thorough, and informative. I felt at total ease having him poke around my eye and make sure no foreign bodies were playing hide and seek in my eyelids like six year old boys. They were quite busy and the facility was clean and well kept. Totally comfortable place to visit in San Bernardino.

The staff were courteous, friendly, very coordinated, with spot on directions and a very…read moreprofessional attitude. The equipment was hi-tech and the office clean and organized. Overall, a very good experience. Would definitely recommend.

Ben coming here with my kids love the customer service love coming here. Everyone's very nice and…read morefriendly. The quick quality is excellent and they always take care of my kids when it comes to their glasses. Highly recommend recommended.

Been going there for years. The owner has changed and I still travel from out of town for my exams.read more

Doctor Du was very patient and explained everything in a way I could understand. Her staff was very…read morefriendly and helpful. The variety and selection were excellent. They had all price points and styles to suit your needs. I will definitely be back for checkups.

They will get you in for an exam but will never answer the phone when you call after the fact for…read morerx questions. My daughter needed her prescription adjusted since she is very young and has never worn glasses before. Everytime I've called they never answered and forget about going in person. They are way to packed to deal with another person not on their schedule. Don't come here.

Been going to this facility for a couple years. Easy visits for me (glasses) and my son who needed…read morecontacts and glasses. Dr is friendly and kind, so my son was at ease for the whole exam. Dr also helped son get accustomed to contacts. Got both prescriptions and went next door to Costco glasses, which are also friendly and good quality.

Staff is great and there's a big selection of frames. We come here specifically for Tomato brand…read moreglasses. The optician was patient and helpful with my son's special needs. Very happy with our visits.

I've been going to Hospital Eyecare Center for about 9 years and I absolutely love Dr. Fletcher!…read moreShe's very sweet, informative and always makes me feel comfortable. Sad to say, I don't foresee myself returning back to this office because of the staff. I used to receive either an email or a call every year to inform me about my annual eye exam and they would schedule me an appointment. This year I didn't receive any of that and when I called to get one scheduled, they told me that I only had a "home" number on file which is why they couldn't send anything (which doesn't make sense because they've emailed me before AND called me). However, that didn't really bother me because I assume there process has changed, new staff members and/or they could be using a new system. The representative got me scheduled for an appointment and asked if my insurance changed and I did inform her it changed but needed to locate the new insurance info and would call back. I called back and provided her with my insurance info. - Exactly 5 days before my appointment, I actually went into there office to 1) verify that everything was all settled with my insurance 2) view some of the glasses I would soon pick out when I come in for my appointment and 3) request one pair of contacts as a courtesy since I was on my last pair of contacts and one contact ripped. The staff member at the front desk CONFIRMED that everything is good to go with my insurance and was nice enough to give me one pair of contacts. -- About 1 hour before my appointment I received a call from Hospital Eyecare Center about my insurance, which puzzled me because I thought it was all settled. She wanted to know if I had PPO insurance, I confirmed that it was and she told me that they accept PPO so I'm fine. -- I walk in the office the exact time of my appointment and the women at the front desk was still trying to get clarification on my insurance. I wasn't worried because I was told more than once that my insurance was covered. After 8-10 mins another representative comes to me to inform that my insurance is actually not covered and that they don't take the "PPO" insurance I have. I'm not upset at the fact that my insurance wasn't accepted, I was upset at the fact that I called in ADVANCE to schedule my appointment, provided them my insurance, went into the office days before my actual appointment to make sure I was covered and was told my insurance was good to go, but the day I come in for my appointment (mind you I took off from work) they tell me my insurance was NOT covered! I was so furious with them at that moment! I said what I had to say to them and just walked out. My advice to the staff, as soon as a customer schedules their appointment, don't wait until the day of their appointment to fully verify if their insurance is covered or not! That should have been done well in advance. At that moment, I wanted to rate them a 1 star, but that would have only been out of frustration. I think it's fair to rate them a 4, since I've been going to them for so long and didn't have any issues with them in the past, their office is always so clean when I visit and Dr. Fletcher is awesome. I also received an apology call from Debbie, which is appreciated. Other than that, I am disappointed with some of the staff members that were responsible for fully verifying my coverage.

Great doctors, excellent service. They will give you the correct prescription and help you choose…read morenew glasses

We have been coming here for years. The staff is friendly and the Dr is a man of few words. I love…read moreit lol never spent more than 30mins - efficient and they do same day appointments if they have the availability