Physical therapy is always on time, professional and friendly my dr referred me to this location…read more They are efficient with the use of computers from scheduling to diagnosis to update followup

The staff at All Star made my daughter feel comfortable and confident while recovering from her ACL…read moresurgery. The staff were attentive and friendly. I would recommend All Star to any athlete that is looking to get back to their respective sport.

I love this place! I've been referred here several times and won't go anywhere else. In fact I…read morerequest to be referred here. The therapists are all great. They are knowledgeable and very pleasant. Exercises are well explained and demonstrated before starting. I always leave with follow up exercises to do at home. They are with me or one of their assistants the entire time. They listen and answer questions thoroughly. They care how I'm doing and encourage me every step of the way.

I recommend this place. My husband goes there for speech. His therapist's name is Katia and she is…read morevery patient with him.

If I could give this place zero stars, I truly would. My heart is breaking for my nephew. He's only…read more27 years old and has severe cerebral palsy, and instead of being cared for, he was transferred to what feels like a nightmare. When my sister-in-law went to visit him, she found him lying in a wet bed -- his clothes soaked, the sheets soaked, and his catheter had come out. And the worst part? The staff just left him like that. No urgency. No compassion. It took them almost 30 minutes to finally come in and help him. I can't even bring myself to imagine what happens to him at night when no family is there to witness it. Any time he moves or even makes a facial expression, the nurses try to sedate him. The thought of him being drugged simply for reacting or expressing discomfort makes me sick to my stomach. This isn't healthcare -- it feels like neglect, plain and simple. When my sister-in-law tried to speak up and tell the hospital's social worker that she feared for her son's safety, she was met with rudeness, interruptions, and complete denial of what was happening. How can someone with that attitude work in a place where vulnerable people are supposed to be cared for? It is so discouraging and infuriating. All we want is for my nephew to be safe, respected, and treated like a human being. Instead, we're praying every day that my sister-in-law and brother can get him out of there as soon as possible. It genuinely feels like he's not being helped at all -- just kept there for the insurance money. Seeing that this place has a 2.5-star rating doesn't surprise me anymore. If you or your loved one are ever referred here, please do everything you can to find another facility. No family should ever have to go through this. California healthcare has changed so much since COVID, and sadly, this place is a painful reminder of how far it has fallen.

I recently had a family member admitted here and I found the facility to be well maintained and…read moreclean. The nursing staff and doctors were kind, attentive, and professional. I appreciated that they took time to explained procedures and made sure we were informed every step of the way. Their compassion made a difficult time a little easier.

Here we go again only 2-3 years later I has my LTKR on 3-24-26, by same Surgeon Dr Kenneth Jhang!…read moreBest Ortho Surgeon for Joint Replacement hands down. I went to Physical Therapy at Arrowhead orthopedics which is down stairs from my surgeon very convenient. I requested this office for its great therapist. Krista is the manager and top notch therapist. She helped me last TKR and I was there it felt like half my life with a stubborn knee. I was there 60 sessions with my first replacement this replacement I was there 12 amazing. My therapist was Shelly and she did a good job but she was not there a few times I was and I had the Therapist Assistant Alexia. She was so patient and sweet and very helpful. I also LOVE Amy! She has been there since my last surgery and she makes me laugh, and she is extremely motivating which is very important in recovery. She will lighten your day and make you push a little harder to get to that point you need to be at. Amy thanks for everything you did, have done and you are also top notch in your field. I LOVE this office you will too! I promise .

This is a review of their appointment system, not of the doctors. I arrive at 10:50am on time for…read moremy Rancho appointment, only to be told by the front desk that I'm facing "at least an hour's wait" because the doctor is backed up. I ask "Why didn't you call me to either tell me or reschedule"? No response. I have lots better things to do than wait (at least) an hour in a crowded doctor's office. I know these doctors are anointed by the heavens and are VIPs but that's no excuse to ignore customer service. I mean, how much effort would it have taken to text me to tell me? Of course, the whole purpose is to make sure there's no doctor downtime (aka every precious minute is billable) so there's a steady stream of weary and desperate patients waiting at all times. If lower-tier restaurants can handle queuing systems then so can a high-end doctors' office.

This is to let others know about the poor experience my autistic nephew had with Easter Seals of…read moreLancaster Ca. Things started off well but very soon after starting it was clear they were not accommodating his needs. Instead of trying to work with him and understand him, they only wanted to push him into their rigid program and after making him anxious and upset blamed him when he had a problem. They would not communicate with me, for if they had I could have shed light on how to deal with him and what he needed. They did not care at all. He was shuffled from one worker to another and they made little attempts to get to know him. I begged them to allow me to give them input but they would not have it. After ignoring many of his signals that he was in distress, he finally ended up reacting and became physically aggressive. They then threw him out of the program. That was devastating for him. He asked me every day to take him back. I reached back out to them and asked if he could come back. They agreed that if after a couple months he did not have any aggression he would be allowed back. I worked with his mental health professional and he was doing great so after a couple months I reached out and asked if he could come back. They said that it would be possible but that turned out to be a lie. I made many more calls and sent multiple emails but I was ignored over and over again. They turned a blind eye and never responded. I think they are despicable for this and I would never recommend that anyone send their special needs child or adult there. That is my opinion and I believe it is well deserved. I really believe we don't need this type of help in our community and this branch would be much better with different management. That's just my opinion.

They sent me to a debt collector even though they NEVER sent me a bill... Called them directly to…read moreresolve it (they were sending my bill to an incorrect address)... Paid whatever they said I owed... They told me it was all handled and that they would cancel the the debt collection complaint.... A year later, I received another bill from a collection agency.... Have been on hold with Easterseals for over an hour trying to resolve this AGAIN! Haven't used their services in over 3 years, but I keep having to deal with their incompetent billing department. I have an 800 credit score and have never missed a bill in my life....

We love and appreciate Whole Child Therapy!…read more We had a hard time finding a place that took both insurances we have one being a PPO and the other IEHP thankfully they take both! We called and spoke to Sophie and a couple other girls explained my situation about having to switch facilities and they helped me get into a therapist at the Rancho Cucamonga clinic. Ms Carmen! I can't say enough about her, She really takes her time to help with getting the kids comfortable with her my son is only 1 and Ms. Carmen gets on the floor and plays and make sure my son repeats words she says and really made him feel comfortable and special

Ms. Sophie & Ms. Evelyn at the front desk are phenomenal! Jonathan & Alyzsa in scheduling are the…read morebest! Ms. Gaby (OT), Ms. Monica, Ms. Bri, and Ms. Miriam are all wonderful OT's! The entire staff at Whole Child Therapy have changed our families' lives for the better! Our children are thriving because of the staff here! So happy our family found them and that they have been able to help us throughout our journey. They are always so helpful and do everything in their power to help children and the families alike. The management and staff also keep this facility very neat and clean which is highly important for many families and their children.

The staff is so accommodating to schedule needs. Such a clean and fun facility. My little one has…read morefun doing his physical therapy with Mr. Ryan. His activities are always fun and engaging and he's able to shift the activity as soon as my little guy loses interest or motivation. They do no shoes inside which I personally love to keep the facility clean and keep germs to a minimum.

My son and I have gained so much from coming here and I owe it all to Ms. Dalia. OT has been a life…read moresaver and with all her help he's eating on his own, undressing himself so much better, and she constantly gives me tools or even works with helping him engage and tolerate things when his twin brother is around when I have to bring him in session too! That's very important for me as a twin mom with an autistic child. It's been a journey and he always comes out giggling. She's the best. I also want to say my son has started PT as well at this location and Mr. Ryan is so caring and patient. My son always dislikes PT but even though some sessions are challenging he's climbing up on everything and now finally walking down more stains on his own. Mr. Ryan is very passionate and he always takes the time for breaks for my son and gives him swing time when he needs it. Thank you carrico!

I've been working here for a little while now and i just have to say it's definitely a great…read morecompany! The team work is top notch! The communication is amazing. Like any company you need communication! The owners are truly great people to work for! The office setting feels like you're surrounded by family! I'm so glad i found this company.

From the owner: Options for Rehab provides home based Physical, Occupational and Speech therapy…read more Our licensed Therapists and equipment needed for recuperative care come to your home. We specialize in but are not limited to treating frail patients in need of efficient, necessary, and restorative rehabilitative care.

This office was easy to find and parking was available in front of the building. My appointment for…read morea physical went smoothly and promptly. I was able to get in and out just under an hour and with all the walk ins and other appointments. The woman who runs the front is very kind and helpful. She made everything seamless.

Very easy location to get a drug test completed at. Office is very clean & pleasant. Instructions…read moreare given to you in a professionally manner. Office didn't look busy but is very well kept. Bathrooms are also clean & easy to give urine sample. Would highly recommend.

My twins have been clients here for over a year. Throughout that time, they have never had a stable…read moreOT. It's always an intern. To be clear, I don't mind interns. We've dealt with great ones before. The problem I've had, is that every time the intern transfers out, my children's sessions have been put on hold for two months at a time. This happens about every 2-3 months. This cycle keeps repeating. Kids Connections takes on more clients than they can actually handle, and relies on interns to fill the gap. And when those same interns have to leave, clients (children) are left with no therapist take over their sessions for months! This is also bad because children need to build good rapport with their therapists in order for the therapy to work. By the time my children felt comfortable with their therapists (the interns because it was never an actual Occupational Therapist), it was time for the student to move on and leave. They don't have enough regular staff to take over when interns inevitably transfer out. Kids Connections needs to seriously think about what they care about more: helping children with special needs? Or getting money from insurance companies by taking on more clients than they can actually handle? Not only is this bad business practice, but this is also sets these kids back. I was told they were supposedly trying to hire new therapists, but there's no way to know how long that will take. As of now, my twins' OT sessions have been put on hold for about two months now. That's two months without getting the therapy they need. We are now in the process of getting setup at another clinic, that does not run their clinic the way Kids Connections is currently doing. TLDR: If your insurance refers you to this place, save yourself the trouble and go somewhere else. Ask to be referred to another therapy clinic. This place is not it. Clients, especially children, should not be put on hold like this just because the company would rather make money off of insurance.

I've been going there for over 7 years, we hardly ever miss a session since I know that…read moreconsistently is the key. They've always been great till recently. We have not had a real therapist for years, is always a student that is there for 6 weeks and then moves on and we go 2 to 6 weeks with no appointments. Then recently they've been closing without telling us and when we show up ... Oops they forgot to email, call... this has happened multiple times, and we drive from Corona to Rancho during peak traffic just to make a session a week .. to find out they're closed!! I'm done with them if a customer/patient that has been with them since 2019 is not important I don't know who is ..