They treated me many years ago and caused harm to me. Now I was referred to them for orthopedic…read moretreatment. The evaluator looked me straight in the eye and lied to me. I refuse to let them treat me if they cannot be honest. Lying to protect themselves is not acceptable.

I had a great experience from the team at therapy and have graduated, everyone was amazing, they…read morelisten, courteous, supportive and really made my life easier. My back is doing amazing.

If you have options for other drug testing sites, DO NOT COME HERE! It will take you an hour or…read moremore just to pee! All the staffers are very nice but they do not have enough staff to provide services in a timely manner. Management need to step up and hire more employees!

I had a second work comp accident and ended back here, the doctor knew me and while I'm describing…read moremy pain he wants me to go to the ER. I tell him, I've waited an hour and nothing is being done? I tell him I was in a car accident, it's been hours off pain and no pain killers or treatment and he wants me to go wait at an ER? He suggests s shot of pain killer, I say yes, then he backpeddled and said it would need approval of insurance and would take time. Made me doubt him as the next day I went to another location and that same spot was administered. As I repeat that he didn't do anything after an hour of waiting he says "go complain to your mom and the receptionist at the front" he says he doesn't have time and says he understands, I said you don't understand as I leave him behind me and he is blabbering and I told him "i thought you didnt have time, so i dont want to hear it". He never asked questions and yet there was a diagnosis made in documentation he had to send my HR since he didnt even mention to pick it up, I was in pain , and left to take care of myself before ending up in the RR but at least with some pain killers in me. Seems everyone got their side of work comp for the company taken care of but I had to look out for my own health.

Oh no please dont write 1-2 weeks for mornings now to as I was told this by one person possibly you…read moreand the coordinator Elisha said no way that its 1-2 years no matter what no way around it plewse converse with eatchother before giving parents false hope as its soooo hard to have an approved authorization then it to be waisted on waitlist thats not even guarenteed

My daughter needs physical therapy. Due to her condition and hyper mobility we were turned away…read morefrom numerous other providers. After getting a referral to WonderLab and hearing all the positive feedback from my daughter provider, we were excited. My daughter's care is amazing. Her PT Angela is so helpful and seems to really care about my daughter and her occupation. My daughter said Angela gets 5 stars and a thumbs up! Yes the wait time to get into a provider may take a little long. Yes they are busy but it is well worth it.

My beautiful baby boy had his very last day at Playworks. This isn't how I ever imagined our…read morejourney there would end, but I truly believe it's the best decision for our family. For over seven years, Kelli and her incredible team have loved Leif like he was one of their own. They have been by his side since he was just 18 months old, celebrating every milestone, every breakthrough, every challenge, and every victory. They never just treated him as a client they became part of our family. When Leif was diagnosed with autism, I had no idea what our future would look like. I worried if he would ever be able to tell me how he felt, make friends, or confidently navigate the world. Kelli gave my son something I can never fully repay her for she gave him a voice. Because of her patience, dedication, and unwavering belief in him, Leif has grown into the funny, smart, kind, and expressive little boy he is today. She helped him find words when he couldn't find them himself. She celebrated the victories that others may have overlooked and loved him through every setback. So much of who Leif is today has been shaped by the incredible work she and her team poured into him. There will never be enough words to thank Kelli and everyone at Playworks. Thank you for loving my boy so fiercely. Thank you for believing in him before he believed in himself. Thank you for every hour, every lesson, every high-five, every hug, and every ounce of encouragement you've given him over the years. Walking out those doors today was one of the hardest things I've done because it truly feels like we are saying goodbye to a chapter that helped shape our entire family. Kelli, thank you for changing our lives forever. You didn't just teach Leif how to communicate you helped him find his voice, his confidence, and pieces of himself that we weren't sure we'd ever get to see. We will carry everything you've given us into this next chapter, and no matter where life takes us, a piece of Playworks will always be part of Leif's story. From the bottom of this mama's heart... thank you. We love you more than words could ever express.

Immediately impressed from the moment we walked up. The building is beautiful, the office is clean,…read moreand the entire space gives off such welcoming vibes. You can tell they put care into the environment, and it really sets the tone. Our therapist is Ms Kristen, but everyone here is incredibly friendly and seemed genuinely happy to be here, which made all the difference. They treated my baby and me like family from the moment we stepped in. And the best part? They let us take our shoes off. Which just so happens to be my baby's favorite thing to do everywhere (seriously, it made her whole day). So thankful we found this place. Couldn't recommend it more!

My daughter received horrible "care" at this facility - the office CLOSED in the middle of her…read morevisit (while she was having xrays), the xray was ordered for the wrong limb, and the xrays weren't read for DAYS. I reached out via phone and email and nobody bothered to return my call/message. Very poor patient care.

Awesome! The staff was polite and informative and I felt they truly listened and took care of me…read more Although there were a few people there, my wait time was less than 5 minutes. The clinic was clean and I got everything I needed.

I had a hip surgery in December and have been coming here for PT. They have been so great!…read moreScheduling is super easy, plenty of availability. The office itself is very clean and calm and the staff all seem to enjoy working together. The staff is excellent! I have been seeing Trent and Frank and Lance and they are all great! I really trust them and have been so happy with the progress made.

My surgeon was Dr Jahng, wow what an excellent surgeon! I had complete hip replacement in May 2025…read more He is an incredible dr, I went from horrific pain from a hip dislocation, then my hip collapsed and walked around in misery for 7 years. After my surgery, I went straight to Arrowhead physical therapy. Everyone there was very professional and helped me tremendously get back my strength. I don't remember all the therapist names, but I worked with Amy the majority of the time. I am very thankful to Amy, she was very helpful with me gaining my strength back and having zero pain in my hip. I look forward to the near future having a double knee replacement and continuing my therapy here at Arrowhead. The only thing I had a hard time with, was getting through by phone. My suggestion is to ask for the phone number when you book your appointments.

Careless, Lazy Front Office Staff Lost You (Another) Patient…read more Referred by Kaiser. Had a consultation with a surgeon who was OK, but nothing special. Given a business card to call 'Stephanie' to schedule surgery. Called and left VM and the call was never returned. NEVER! Later, called to speak with someone to schedule surgery and they never picked up the phone. 'You are number 1 in the queue...' Nope, no one picked up. EVER! That did it. I'm done.

There are way too many moving parts and not enough communication. Of the seven or eight…read moreappointments that I have had to have there leading up to my knee replacement and postop at least 4 to 5 of them ran almost an hour late. I saw different nurses two different PAs and my orthopedic surgeon who don't seem to communicate well with each other. During a pre-op appointment, I was asked a number of questions about my surgery, including do I have a metal allergy. I stated I was allergic to nickel. (The hospital where the surgery also asked me a bunch of questions where I stated that I was allergic to nickel) When the doctor came in to see me in the morning of my surgery. He asked me again, and I stated that I'm allergic to nickel. It wasn't on the chart anywhere and my surgery was delayed because they had to get a different knee replacement from somewhere else. During the appointment where I scheduled my surgery, I was told that my prescriptions for after the surgery would be called in ahead of time so that I could pick them up early. This was not done. The day before my surgery I called my pharmacy to see if it had been called in yet and it had not. I called arrowhead orthopedics and it is impossible to speak to a human so I ended up leaving a message. My prescription was never called in. The day of my surgery I was not allowed to be released from hospital until they knew I had prescriptions. They finally reached my doctor at 9:30 at night to call in the prescription and my husband had to pick it up at 1 o'clock in the morning in a bad area of town. During the appointment where my surgery was scheduled and my pre-op appointment, I was asked if I had a walker at home. I stated that I did not, and was told that they would order one for me. This was also not done and I was not allowed to leave the hospital until I secured a walker. Thankfully, the hospital physiotherapist worked with a case manager who spent two hours on the phone with my insurance company to get me a walker. I was finally able to leave the hospital at almost midnight (had everything been taken care of I would've been gone by three or four. At home, I was not given any postop instructions from my doctors office. I didn't know what to do about the stocking on my leg or whether I could shower or anything. No instructions were sent home. Just some from the hospital. I had no postop scheduled or physiotherapy scheduled. I was told that I should begin physiotherapy 3 to 4 days after surgery, I wasn't able to start until eight days after surgery because arrowhead orthopedic staff did not get that taken care of, and I didn't even know where I was going or who to call. With messages in the Healow app, I was able to find out that my postop appointment was scheduled for June 30 at 10:40 AM. I went to that appointment and was told that it wasn't in the calendar and never had been and that my actual appointment was two days later. I checked my Healow app calendar history and indeed it was there, but got canceled I guess. And it said 1020 instead of 1040. Staff at the counter, stated that she would check with the PA to see if he could fit me in his schedule this morning, and she came back to me and he was able to fit me in. Thankfully, they took me back quite quickly, so that was quite impressive. When I said to him, thank you for fitting me in, he had no idea what I was talking about. Between seeing my doctor's nurse, two different physician assistants and never being able to speak with a human being because of their automated phone messaging service. It is an incredibly frustrating experience. I understand that my orthopedic surgeon is very busy and it makes sense for him not to take every appointment and have his physician assistant do that, but they need a much better system of communication . They use the Healow app, but even the Healow app isn't great because no matter how many times I try to add it as another account on my Healow I have to sign in every time. In the end, the surgery itself went very well, so as far as quality of service and results I anticipate a full recovery and I'm quite happy with my knee replacement so far. I have spoken with others who have had the same doctor and they have all been very happy with his work. Arrowhead orthopedics just seems a little bit too big for its riches and doesn't have good communication in place between the departments and staff. I'm not sure that I will go back for my second knee replacement. This experience right now is a little too fresh.

A new update to my review of this facility well to start off my friend who was here thanks for…read moretheir neglect my friend has passed away And her family can not get any information about her sister it has been very heartbreaking for my friend and her family and everyone that has known her and no reason why this tragedy has accrued so I am praying that no other person has to suffer the same fate as my friend So please if you have any options please find a different facility and keep a close eye on your family that is there or have them transferred to another place

Horrible place they don't care at all! They dont check on patients my family member almost died…read morehere and blacked out. No medication was given they lied and said they were administering medication. The nursing staff pops the patient's medications to get high. This place is the worst please don't send family members here.

Dr. B is very caring and talks to me so I could understand. His care for me as a patient was…read moreoutstanding! I had a great experience and no longer in pain! Thank you for all the team members from your office to the Loma Linda Surgery Center. Great experience! Also a shout out to your scheduler, Cynthia. She was so patient with me, from day one. She is amazing and a huge thank you for having this member on your team. She is very caring for the patients, I was scheduled from day one and never had any issues, if I had a question I could email or send a message to My Chart and her response time was incredible! Please thank her for being a supportive, caring and knowledgeable member of your team, Thank you Cynthia!! All things said the quality of care from your office staff to the Surgery Center was a very outstanding service. Blessings

I've had amazing care over the last 7 months following a serious crush injury. I highly recommend…read morethis facility, especially if you had care at loma linda hospital.They keep in great contact with each other.

Love coming here. Both my kids are improving their speech, the therapist are so patient with them,…read morethe receptionist/secretary is amazing Lways keeping up to date. I love it here, definitely recommend for others to come here.

This is an excellent center to bring your child to, the team is made up of 5 wonderful people who…read moreare attentive and goal oriented. My brother has been coming to this center for the last 3 years & his speech has improved immensely. My brothers speech therapist is very attentive & always goes above and beyond to ensure he's meeting his goals! The receptionist Jenny is always 1 call away and so helpful! I appreciate this center & team very much. Highly recommend all around!