The level of care my mom received was excellent. The employees were kind, compassionate, and…read moreknowledgeable. Jane, CNA, went above and beyond, always ensuring my mom had everything she needed. The PT program was outstanding. Ken went out of his way to encourage, push, and empower my mom as she got a little stronger each day. The activities staff is exceptional as well. They took the time to learn my mom's name and to really get to know her. Will always be grateful for the exceptional care my mom received as a patient at Brookside Health Care-highly recommend!

Quality of care is missed altogether. An emergency light can stay on for 20 - 30 minuets. CNA'z…read moreignore their call lights, some CNA's don't come to the room all night and there is nobody to call or ask who to call. Food is only good sometimes other times the entire plate could be trashed. There are a few exceptions to the rules. Some workers try harder than others. But there appears to be nothing given. Medicine can go not given and nobody is alerted Nobody seems to care. Therapy is a joke and can be seen through Zekes actions loud and uncaring was a jerk to me in front of all to see. Zeke the jerk. BIG JERK. I tried hard but to no avail.

If you don't care about your loved ones and don't mind being made to feel like a burden by the very…read morestaff responsible for providing support and resources, then this is the place for you. Communication is extremely poor--emails and phone calls are frequently ignored, and when responses are eventually given, they often come with unnecessary attitude for simply trying to get help. No one should be made to feel like an inconvenience for advocating for their loved one. The office staff consistently demonstrate a lack of sympathy, empathy, and basic respect for families who are clearly going through difficult and emotional situations. Instead of support and guidance, you are met with dismissiveness and frustration. This experience was not only disappointing but deeply upsetting. During a time when compassion and professionalism should be the standard, this facility failed entirely. Overall, this was the worst experience I've ever had, and I would strongly caution others before trusting this place with the care of someone they love.

Q horrible experience with this facility, my mother who's 91 years old was places facility. First…read moreof all I was unhappy at the room they placed her in it was a moldy room covered up by paint. Terrible shape. I go visit her the next day she tells me she had fallen in the bathroom. I asked the nurses no one nobody fall so I talked to the administrator Oliver. He said he would conduct an investigation and call me in a couple of hours. I neveeceived the phone call so I w ent back later on that evening he said that they determined that she did not fall that she was imagining things and that ​she possibly missed me. Very unprofessional. Turns out State found them negligent. The cookies I even took to her that evening were stolen. Administrator made fun of me saying he would return the cookies and a laughing manner.

They took care of my mom as best they could She was not a fan of the bed pan while there. But had…read morea portable toilet next to her bed she couldn't get on it when needed without help. She had a hard time with the call button. Her room mate was very loud and was giving the staff a really hard time. I had to switch mom to another room with better access to the toilet. She did better with her physical therapy in the new room too. They got her to walk again after her fall last January she stayed til March The staff did their best but was under staffed at times it took awhile to answer the call button. My mom said she got tired of waiting and used her wheelchair to get to the toilet. The girls never came to help some of the time. It was better than some places I've seen and worked in. The office staff was accommodating when I called with concerns Overall I would recommend them

My last review was DELETED. Email to join class action lawsuit. Send details and I'll forward to…read morelawyer class.peculiar776@simplelogin.com How many negative reviews from patients families have been deleted. JuliANNE Reese was horrible, lacking compassion and only cares about MONEY. Cedar mountain did nothing to amend harm caused.

My Mother and Sister have been at Miravilla Care Center for 2 years…read more Joanna and Deanna have been very supportive and informative during the Pandemic, keeping me and my family updated on all situations which is very much appreciated. The nursing staff is always available to take your call and address your concerns, you can call anytime for reassurance about your loved one. Also, cleanliness is the very important and Miravilla is one of the cleanest facilities I have seen. The Activities Director (Sherry) and her staff truly care for the residents and their well being, catering to each residents needs. Thank you to the entire staff. Shari Crawford

The air conditioning went out in this nursing home 5 days ago during a heat wave and they still…read morehaven't had it fixed WTH

I love this place. Has an amazing team. Facility is always kept very clean and the private rooms…read moreare nice

My grandma is currently living at Highland Care Center of Redlands…read more The communication from staff has not been the best. We've called many times and left messages with no word back. It's very upsetting to not get through to nursing staff or doctors for updates. My grandma has dementia and we just want to see how she is doing and try to coordinate care/ determine placement based on her individual needs. The bathrooms were gross. Smelled like urine. The facility is not horrible, but it could be cleaner. The care seemed fine, from what I was able to observe while visiting. My grandma ate breakfast, which consisted of eggs, toast, a fruit and oatmeal. It looks like they have scheduled groups/ classes for residents. That is great. The residents were so sweet. My grandma has made some friends, which makes me happy. The facility is not very big. They do have an outdoor area for residents to walk around. That's nice.

Good therapy and nurses. The food is sometimes good…read more Clean Good location But would recommend Ballard.

I am extremely disappointed with the quality of care and cleanliness at this rehabilitation…read morefacility. The online photos show beautiful, well-maintained rooms, but that is far from reality. The room my mother-in-law was assigned to was awful--peeling paint, dirty windows, and an unhygienic bathroom. To make matters worse, a toothbrush was left lying directly on the shared sink, making it impossible to know whose it was or if it had been contaminated. Hygiene and attentive patient support should be top priorities in any medical facility, but this location falls far short of basic standards: Neglected Patient Care: We asked for water and waited three hours for assistance. My mother-in-law was not given regular showers unless I specifically stepped in to demand them. Unacceptable Hygiene Practices: I personally walked in on a short CNA attempting to hand a used bedpan to one of our family members. When I confronted her and family members , she showed no regard for proper sanitation. Like I mentioned if my inlaw needs one at home we will provide a new one not used. Unfriendly Staff: Overall, the staff is dismissive and unwelcoming. We regret not visiting the facility in person before placing our loved one here, though I suspect the rooms shown during tours are kept private just for display. Please be extremely careful before placing your loved ones in this facility.

I stayed for about 30 days and I was pleasantly surprised. The staff was professional,…read moreknowledgeable, and friendly. The staff went out of their way every day to make sure my every need was met. I came in with a serious health issue, and am going home a much better man. I hope that I never need their services again, but if me or my Family ever do, I would choose Oak Glen Acute Care again. BIG SHOUT OUT TO: Irene my wound care nurse... fabulous. Ed, my Physical Therapist. I'm stronger than I've been in years thanks to him. Joanne, my morning nurse, always started my day with a smile. Reyna "the queen nurse," and Sara my day nurse. Everyone was great and made my treatment easier by explaining exactly what was going on and what they were doing. Thank you all for everything!

**I would not recommend Oak Glen Post Acute to anyone that ACTUALLY likes their loved one**…read more My grandfather arrived on August 11, 2026, in the afternoon following surgery. What happened over the next several days was completely unacceptable. On his first day, he was not given a shower or an examination. His pain medication was not given in a timely manner and was sometimes hours late. Even worse, throughout his entire stay, no one came to assist him with using the restroom. For someone recovering from surgery and sent to a rehabilitation facility specifically because they need additional care and assistance, I find that absolutely inexcusable. I spoke with a supervisor, Jojo, about the problems with his pain medication and the lack of assistance. When I called my grandfather on August 12, the same problems were still happening, and he STILL had not started physical therapy. At this point, my grandfather was already fed up with the facility. I convinced him to give me an opportunity to go there myself and speak with staff in person before we made the decision to remove him. On August 13, I went to the facility and again spoke with Jojo because, quite frankly, she seemed like one of the only people there actually doing work. I specifically explained that my grandfather needed to start physical therapy, needed a shower, and needed his pain medication on time. She appeared surprised when I told her that he had received neither physical therapy nor a shower since arriving. I was assured these things would be addressed. While I was there, I was also extremely unimpressed with the condition of the grounds. The property looked dirty and poorly maintained, with dying plants and an overall neglected appearance. I learned that the property apparently used to be an orphanage, and unfortunately the entire place gave me the feeling of a place where forgotten people are sent and left behind. After watching how my grandfather was treated, that feeling only became stronger. On August 14, he FINALLY received a physical therapy session, three days after arriving. However, he still had not received a shower, still was not receiving assistance with the restroom, and was still having problems receiving his pain medication on time. I texted Jojo and told her that I would be removing him from the facility the following day. At that point I was no longer willing to keep giving the facility chances to provide the level of basic care that should have been happening from the beginning. Only after I complained again by text was he offered a shower, close to 6 p.m. He declined because of how late it was. His pain medication issues were also continuing. Once I made it clear that we were removing him, I suddenly began receiving calls from higher-ups. By then, it was too late. I had already raised these concerns repeatedly and had also contacted his insurance case manager. The final experience on August 15 made an already terrible situation even worse. My husband went to pick up my grandfather as we had already told the facility we were going to do. According to my husband, the head nurse (a tall woman with brown hair and glasses) yelled at him, berated and belittled him, and even accused him of stealing a wheelchair THAT WE BROUGHT WITH US. She then loudly talked about my husband to another nurse in the hallway. The behavior he described was shockingly unprofessional and completely inappropriate for someone working in healthcare. Maybe she was possessed by a ghost of one of the bratty children from the orphanage. I was later told that she behaved this way because we were taking my grandfather out against medical advice. That does not excuse her behavior whatsoever. If the facility was so concerned about his medical well-being, that concern should have been demonstrated through timely medication, assistance with basic needs, hygiene, rehabilitation, and attentive care from DAY ONE. You cannot repeatedly fail to meet someone's needs and then suddenly act outraged when their family decides enough is enough. What makes this even more frustrating is that this nurse reportedly claimed she did not know about my grandfather's condition, yet suddenly had plenty to say and had plenty of questions when we were removing him. My husband asked when my grandfather had last received his pain medication and was not given an answer. He also requested aftercare paperwork and was not provided with it. Thankfully, my grandfather's case manager through his insurance helped us get everything sorted out afterward. We gave this facility multiple opportunities to correct these problems. We spoke with staff, raised concerns repeatedly, went there in person, followed up again, and involved his case manager. Removing him was not some impulsive decision. It happened after several days of watching the same basic care issues continue despite repeated complaints and assurances that they would be addressed.

A Flag winner "Grand Terrace Healthcare Center" is a top-performing skilled nursing facility that…read morehas earned the company's highest and most prestigious internal achievement. This facility "Grand terrace Healthcare Center" is exceptionally clean, bright, and welcoming. There is a wonderful variety of daily activities that keeps residents engaged and socially active . The dining options are excellent, and the outdoor spaces are beautifully maintained. It feels more like a supportive community than a medical facility. Choosing a skilled nursing facility is never easy, it can be the hardest decisions a family can make, but the clinical expertise at this facility gives a complete peace of mind. The nurses are knowledgeable, proactive, and deeply attentive to complex medical needs. The entire team is professional, kind, and incredibly responsive. Highly recommended for anyone seeking quality care.

I would not recommend Grand Terrace Health Care Center. My father's physician orders clearly…read morespecified his medication dosage, yet he was given 1.25 mg instead of 0.25 mg--a 500% dose. The error was only discovered because I specifically asked to review his medication list myself. When I questioned the staff, I was told the hospital had provided the incorrect dosage. After reviewing the records, I concluded that explanation was not accurate. Rather than taking accountability, I felt the responsibility was shifted elsewhere. What concerned me even more was the pressure I felt to sign an arbitration agreement that would limit my ability to bring legal claims. Between the medication error, the lack of accountability, and that experience, I have serious concerns about the quality of care and transparency at this facility. Families should carefully review their loved one's medications and ask questions.