Everyday was a very pleasant day Everyone very professional…read more Exceeded my expectations Thank you all very much

My mom was transferred here from Kaiser Fontana…read more Unfortunately Arrowhead Springs is understaffed and overcrowded. Mom was sent here for rehabilitation from a slip and fall. My 1st impression was: Omg the smell is atrocious! The smell hits you smack it the face! My mom laughed because she can't smell that well...I told her omg you're so lucky! It smells like Feces, urine, and bleach. The bleach doesn't cover up the overwhelming scent of feces or urine. You can tell they don't take pride or clean correctly. Most of the employees seem nice but some of them seem like they're just going through the motions. Elderly patients yelling for help while employees just walk right by. Didn't even acknowledged them. Trust me I so understand that old people can be very difficult but you signed up for this job! Thank goodness my mom isn't as old as some of elderly patients here. So she could do some stuff herself. As they don't check on patients very often. Leaving them in feces & urine for long durations. Or not changing their potty chairs or bedpans promptly. Mom said the food is nasty and even though she's diabetic they still kept giving her desserts with sugar and other high carbs in here meals. You'd think they'd have a special plate for those with diabetes. She even told them but they continued to bring it. So she'd just pick at stuff and I'd bring here meals and stuff to snack on. Unfortunately this place isn't family friendly. As they have no seats in the room fir visiting and the rooms are very small for two occupants. I honestly feel bad that anyone's loved one has to come here. Mom said they're were only a few kind hardworking nurses /employees and the rest didn't care. That the doctors that she had at this facility were hack jobs. Overall I'd steer clear of this facility if you can. They get 2 stars for the few nice people that took care of my mom. This place has so much room for improvement! Do better Arrowhead Springs don't you have parents and grandparents. You'd never want them treated this way!

Good therapy and nurses. The food is sometimes good…read more Clean Good location But would recommend Ballard.

I am extremely disappointed with the quality of care and cleanliness at this rehabilitation…read morefacility. The online photos show beautiful, well-maintained rooms, but that is far from reality. The room my mother-in-law was assigned to was awful--peeling paint, dirty windows, and an unhygienic bathroom. To make matters worse, a toothbrush was left lying directly on the shared sink, making it impossible to know whose it was or if it had been contaminated. Hygiene and attentive patient support should be top priorities in any medical facility, but this location falls far short of basic standards: Neglected Patient Care: We asked for water and waited three hours for assistance. My mother-in-law was not given regular showers unless I specifically stepped in to demand them. Unacceptable Hygiene Practices: I personally walked in on a short CNA attempting to hand a used bedpan to one of our family members. When I confronted her and family members , she showed no regard for proper sanitation. Like I mentioned if my inlaw needs one at home we will provide a new one not used. Unfriendly Staff: Overall, the staff is dismissive and unwelcoming. We regret not visiting the facility in person before placing our loved one here, though I suspect the rooms shown during tours are kept private just for display. Please be extremely careful before placing your loved ones in this facility.

This is my 2nd time needing to complete treatment due to an accident and when my lawyers asked…read morewhere I wanted to go I immediately requested Hess Rehabilitation Center... They are very professional in what they do and throughly explain what each treatment will do to you in terms of your recovery and how you will feel short term JoJo and Ale are the girls that mostly treated me and they are always very friendly and very helpful when it comes to setting up the schedule that's right for you I most definitely recommend this location

When I arrived last week, Sol gave me a really kind and professional greeting. The office was…read moresanitized and spotless.

I would also like to give a heartfelt recommendation for the Palm Center in East Highland. The…read morestaff there has always been absolutely wonderful -- caring, patient, and consistently helpful to our family member who stays there. It can be difficult to find a place where you feel truly confident leaving someone you love, but the Palm Center has given us that peace of mind. The facility is clean and well-maintained, the food is very good, and there are always plenty of nurses available. What really stands out is how quickly they respond -- whenever the call button is pressed, someone always comes right away. You can tell they genuinely care about their residents. Because of their kindness, professionalism, and the level of comfort they provide to both residents and families, I feel they truly deserve a full five-star rating.

Highly Recommend Highland Palms Health Care Center!…read more I can't say enough great things about Highland Palms Health Care Center. Shady and staff were amazing!!! From the moment you walk in, you can tell that the staff truly cares about their residents. The facility is clean, well-maintained, and has a warm, welcoming atmosphere. The nurses and caregivers go above and beyond to ensure that every patient receives attentive, compassionate care. They are professional, knowledgeable, and always willing to answer any questions or concerns. The administration is also incredibly helpful, making the entire process smooth and stress-free for families. I highland recommend!! Thank you again Shady for taking such good care of us!!!!

I learned so many different things about life upon admitting myself into Path Treatment Recovery…read more The moment I surrendered my addictions to them was the turning point of my life. A little background check of my life, I started drinking at the age of twelve. Alcohol is somewhat tradition in our family, so I can safely say my relatives are fond of drinking alcohol. I began smoking at age of 14, and then weeds followed right after that. And that is how my road to addiction to heroin rooted. Needless to say, I'm a "professional addict" at a young age. I just don't use it, I even sell it and make it as a "part-time business". Fast forward, I have been blind sided with my addiction. There are times that I occasionally rob my love ones to supply myself with heroin. I lost count on how many times I was in and out of the rehab. My family gave up on me, that's how my life became more mess at the same time destructible. Hopefully, one of my colleagues introduced me to Path Treatment Recovery, which is the sole reason I living my life to the fullest now. I began to see things more clearly and become a man who takes responsibility for myself. I owe it all to Path Treatment Recovery Thank you for giving my life back. I successfully defeated my disease, I am happy to be able to say, life is good.

Great place for your recovery! They are helpful and caring. There is 12 step meetings almost every…read moreday for additional support. Thank you

The lady who answers yvonne or something was so rude! It was totally uncalled for. They need…read moresomeone else answering those phones.

I can't say enough about Maryanne and Peggy! The sound of…read moretheir voices and care that they gave was over the top excellent! Being check on throughout the night was so important to us. Once kaiser help me get past my Ceasars my family loved coming to visit and knew I was finally gaining some headway! Once you get past the load fat in the room next to mine it was cool. They made sure to keep the menu in a good rotation as well! Thanks girls and thanks David Eric

Do not put your loved one in this place. 80% of the CNA'S don't provide proper care for patients…read morethat can't advocate for themselves. Evening and overnight nurses other than 1 withhold meds and laugh about it if you anger them by complaining. Social services is a joke, activities director has zero people skills. Food is horrible. Administration staff is difficult to get in contact with. House keeping doesn't properly clean patients rooms. Staff goes through belongings as patients sleep. Hoyer lifts barely work, 3 hoyers too 100 patients. Patients dropped while being lifted with hoyers, shower room smells of mildew. There are a few good employees but the bad ones make it harder for the good ones.

This Is Not a Safe or Supportive Sober Living -- Please Read Before You Move In…read more I would give zero stars if I could. This was one of the most disheartening and destabilizing experiences I've had in early sobriety. From the moment I arrived, the owner was unprofessional and disorganized. She kept falling back asleep while I was signing the intake paperwork -- which, by the way, is packed with overreaching and unreasonable rules that primarily benefit her, not the residents. She works as a drink girl at a casino, surrounded by alcohol nightly, and yet runs a "sober" living home. That in itself speaks volumes. There is no structure, no accountability, and no genuine support for recovery. Drug testing is only done on the first day -- not regularly, and there is no requirement to prove you're attending meetings. She claims there are in-house meetings every Sunday, but later dismisses that promise saying, "It's too hard." You're expected to clean her house daily -- not just your space -- and if she doesn't like how something was done, she will call you at work, school, or even while you're at a recovery meeting and demand you return to fix it, threatening to write you up if you don't. If you have a job or are building a stable life, don't expect any support from her. She values control more than your progress. I followed every rule, stayed sober, was respectful, and never once caused a problem. But the moment I told her -- three days in advance -- that my contribution would be late and that I would have it paid in full by Sunday with late fees, she didn't even hesitate before throwing me out. She didn't ask questions. She didn't show concern. She didn't offer resources. She just told me to get out, mid-conversation, while I was still trying to explain. To make matters worse, she never served a 3-day notice, nor an eviction letter -- completely disregarding tenant rights. I had to call the San Bernardino Police Department just to legally access and retrieve my belongings. I came into this house with less than 90 days sober, no criminal record, and a full-time job -- doing my absolute best to rebuild. If you're seeking peace, support, and the kind of serenity promised by AA, NA, or CA -- you will not find it here. What you will find is someone exploiting the vulnerable for rent money and house chores, with no real interest in helping people get well. Please, don't be fooled. Read this and believe it. Your early sobriety is too precious to risk in a place like this

This is NOT a good place. The manager doesn't work a program. She literally cares more about the…read moreone crumb left on the counter than the people who stay there. She is crazy about cleaning. She literally had me come home to clean knowing I was on my way to get my medication and go to a meeting. I take the bus and she KNEW I couldn't make it home and make the meeting. She has cameras in every single room amd believe me, she watches them. She will watch your every move. She would send messages about cleaning while I was at work and would flip out if I didn't get back to her in a timely manner. She works nights and expects it dead silent during the day, but lord knows she could boil chicken for her dogs for hours at night and make it stink. I was in a constant state of anxiety around her. She would leave nasty notes on a whiteboard. You literally could not please this woman. The rooms are small and uncomfortable and you had to sleep on plastic that wrapped the mattress. Her dogs would come in and out of the house making a total mess that you have to clean. The only thing she cared about was getting her money on time and the cleaning. I saw a dog get run over one day and came home crying. She showed zero empathy. I was listening to arabic music one day and she accused me of devil worship. Look at the screen shots in the pictures if you dont believe me.

My mother was admitted to the hospital in Dec 2024 due to hip and lumbar fractures and needed…read moreplacement in a nursing home for rehabilitation. With the help of Johann from Home Health, my mother was placed at Medical Center Convalescent Hospital. Before her admission, I read several Yelp reviews and honestly, many of them were not very encouraging. However, this facility was close to both my home and workplace, which allowed me to visit my mom every day, so we decided to give it a chance. We arrived at the facility around 4 PM on a Saturday. To my surprise, Ana, the Director of Nursing, was there waiting for us. What immediately impressed me was that it was the weekend, yet she greeted us with a warm smile and welcomed us like family. She personally showed us to my mom's room. Although the building itself is older, it was very clean, there was no urine smell in the hallways, which was a huge relief. My mom's room was spotless, with freshly changed lines and the housekeeper was even hanging newly washed curtains. Anna, then introduced us to my mom's CNA, nurse, and the entire admitting team, including PT,OT, dietitian and admitting staff etc. Everyone was friendly, smiling, and genuinely welcoming. At that moment, I felt reassured and at peace knowing I was leaving my mother in such caring hands. Around 5PM, my mom was already served dinner with the correct diet. I was truly impressed by how efficient and organized the staff, completely the opposite of what I had read in some reviews. The very next morning, I arrived around 8AM and found Glenda, my mom's CNA, already giving her a bed bath. Shortly after, Christy from PT came in to assess my mom. Again, I was amazed, this was Sunday, and services had already begun. The PT team was extremely patient with my mom, who was initially very scared to walk. She tended to tiptoe instead of placing her feet flat on the ground, and her gait was unsteady. With time, encouragement, and consistency, she improved significantly.Throughout her stay, all the nurses and CNAs were patient, loving, and kind. Every time I visited, my mom had nothing but good things to say. She remembered everyone by name, and even the housekeeping staff became her friends. My mom preferred staying in her room, so the staff would come in, sit with her, chat, and keep her company. That meant so much to us. One thing that truly stood out to me was Ana's leadership. When the facility was short-staffed, Ana didn't just supervise, she worked alongside her staff, even doing skin treatments herself. During the Palisades fire, when patients were transferred to this facility, I personally witnessed how the entire team worked together seamlessly to accommodate everyone. Their teamwork, dedication, and compassion were remarkable. After 11 months, my mom fully recovered and is now able to walk safely with a walker. We decided it was time to bring her home. When the staff found out, they were genuinely sad, the best way. They expressed how much they would miss her. There were so many staff members involved in my mom's care that I can't name everyone, but they truly became her second family. I am honestly teary-eyed while writing this review because I witnessed firsthand how dedicated, hardworking, and compassionate these people are. They loved my mother as if she were their own family. My family is deeply grateful for the care and compassion this nursing home showed my mother. From the very beginning, the staff treated her with dignity, patience, and genuine kindness. They cared for her not just as a patient, but as a person.The nurses, CNAs,housekeepers, and support staff consistently went above and beyond to ensure my mom was comfortable, safe, and well cared for. They listened to her, respected her, and treated her with warmth. Knowing she was in such loving and capable hands gave our family great peace of mind. Kudos to all the CNAs! Joyce became one of my mom's friends-she never missed giving my mom a shower. She moisturized my mom's skin with lotion-I could tell coz she does not have scaly skin! I have to mentioned Zoraya, Tata, Linda, Stephanie, Jose, and so many more (sorry I can't remember everyone's names but I know your faces) thank you to all of you! To all the nurse you're all heroes! Thank you Jocelyn for preparing all the discharge papers today. To Jenelyn-thank you! If you are looking for a place for your loved one, this is the place. I highly recommend Medical Center Convalescent Hospital. When we left, my mom was crying-not because she didn't want to go home, but because she would miss everyone so much. They truly became her second family. We took pictures before leaving, and you could clearly see the love-staff hugging her, crying! As my mom goes home, we leave with nothing but appreciation and gratitude. Thank you for treating my mother like family and for the compassion you showed her every single day. We will always be thankful! God bless you all!

I received 5 star service while rehabbing from a quadruple bypass!!! I was never more pleased with…read moreeveryone who took care of me!!! My pt Mario with a great wife and darling son and Christy the RN who was there for me and listened to me!!! Hannah -RN and her Mama Joyce they took care of me and made my stay so worth it!!! Ma in the office that took care of all my requests and requirements!!! I had a lot!!! To Jennalyn who got me ready to go home!!!! The beautiful Azanae the CN who I promised I'd mention!!! Jose my CNA who I just loved!!! Bernice, Feleez, Sonia, Jenny, sequoia, Pedro!!! Last but not least Carrie who I want to thank with my life, literally!!! You would be very lucky to rehab here!!! It was a drive but totally worth it!!!

So did work release in Ontario where I did 3 days a week only to have to spend the 2 nights inside…read morea 24hr McDonald's because bus lines wouldn't get me back in time the next day so it was the hardest 3 days ever no shower little food and long 8hrs-12hrs of work on the side of a freeway. Now specifically with Glen Helen I don't recommend a visit it's a long commute. I had to report from here let me say taking the bus at 4am from OCTA to Omni Trans to the San Bernardino bus lines is an exhausting journey 5 buses and when you get to the city of San Bernardino it's a drugs and prostitution from corner to corner followed with pimps and gangbangers on every block keep your head down and mind your own and you'll be alright once off the bus a 3.5 mile walk up and down the dirt roads of Institution Rd was followed. Deputies were definitely on the short side out here but if you can make one laugh you break their funk but it's a risk I got lucky because I wasn't trying to come back or do more time. I made this journey a half a dozen times until I saved up for house arrest and finished my time here rehabilitated. blown through a pair of sneakers where my feet hurt like hell and spent 4am-9pm just in bus commutes 3.5 mile walk in the dry 80-90 degree heat and work release 3 days with 2 nights on the streets all while busting my ass at a part time job. Yeah definitely glad that part of my life was over.

HELP PLEASE HELP How do I get update on my brother that was…read morerushed to Hospital last night in ICU??? No one will tell us anything at hospital and we can't get hold of anyone at jail