Careless, Lazy Front Office Staff Lost You (Another) Patient…read more Referred by Kaiser. Had a consultation with a surgeon who was OK, but nothing special. Given a business card to call 'Stephanie' to schedule surgery. Called and left VM and the call was never returned. NEVER! Later, called to speak with someone to schedule surgery and they never picked up the phone. 'You are number 1 in the queue...' Nope, no one picked up. EVER! That did it. I'm done.

There are way too many moving parts and not enough communication. Of the seven or eight…read moreappointments that I have had to have there leading up to my knee replacement and postop at least 4 to 5 of them ran almost an hour late. I saw different nurses two different PAs and my orthopedic surgeon who don't seem to communicate well with each other. During a pre-op appointment, I was asked a number of questions about my surgery, including do I have a metal allergy. I stated I was allergic to nickel. (The hospital where the surgery also asked me a bunch of questions where I stated that I was allergic to nickel) When the doctor came in to see me in the morning of my surgery. He asked me again, and I stated that I'm allergic to nickel. It wasn't on the chart anywhere and my surgery was delayed because they had to get a different knee replacement from somewhere else. During the appointment where I scheduled my surgery, I was told that my prescriptions for after the surgery would be called in ahead of time so that I could pick them up early. This was not done. The day before my surgery I called my pharmacy to see if it had been called in yet and it had not. I called arrowhead orthopedics and it is impossible to speak to a human so I ended up leaving a message. My prescription was never called in. The day of my surgery I was not allowed to be released from hospital until they knew I had prescriptions. They finally reached my doctor at 9:30 at night to call in the prescription and my husband had to pick it up at 1 o'clock in the morning in a bad area of town. During the appointment where my surgery was scheduled and my pre-op appointment, I was asked if I had a walker at home. I stated that I did not, and was told that they would order one for me. This was also not done and I was not allowed to leave the hospital until I secured a walker. Thankfully, the hospital physiotherapist worked with a case manager who spent two hours on the phone with my insurance company to get me a walker. I was finally able to leave the hospital at almost midnight (had everything been taken care of I would've been gone by three or four. At home, I was not given any postop instructions from my doctors office. I didn't know what to do about the stocking on my leg or whether I could shower or anything. No instructions were sent home. Just some from the hospital. I had no postop scheduled or physiotherapy scheduled. I was told that I should begin physiotherapy 3 to 4 days after surgery, I wasn't able to start until eight days after surgery because arrowhead orthopedic staff did not get that taken care of, and I didn't even know where I was going or who to call. With messages in the Healow app, I was able to find out that my postop appointment was scheduled for June 30 at 10:40 AM. I went to that appointment and was told that it wasn't in the calendar and never had been and that my actual appointment was two days later. I checked my Healow app calendar history and indeed it was there, but got canceled I guess. And it said 1020 instead of 1040. Staff at the counter, stated that she would check with the PA to see if he could fit me in his schedule this morning, and she came back to me and he was able to fit me in. Thankfully, they took me back quite quickly, so that was quite impressive. When I said to him, thank you for fitting me in, he had no idea what I was talking about. Between seeing my doctor's nurse, two different physician assistants and never being able to speak with a human being because of their automated phone messaging service. It is an incredibly frustrating experience. I understand that my orthopedic surgeon is very busy and it makes sense for him not to take every appointment and have his physician assistant do that, but they need a much better system of communication . They use the Healow app, but even the Healow app isn't great because no matter how many times I try to add it as another account on my Healow I have to sign in every time. In the end, the surgery itself went very well, so as far as quality of service and results I anticipate a full recovery and I'm quite happy with my knee replacement so far. I have spoken with others who have had the same doctor and they have all been very happy with his work. Arrowhead orthopedics just seems a little bit too big for its riches and doesn't have good communication in place between the departments and staff. I'm not sure that I will go back for my second knee replacement. This experience right now is a little too fresh.

Front desk gal Natalia rude & unprofessional on the phone. everytime i call in and they ask for my…read morelast name and i know i ptonojnce it with a hard J, yet they still ask me if it starts with a J or a Y. so i asked her just this one time why they keep asking me that, and she told me because "we have other patients with similar sounding last names". i said no, my last names the only one in the world and she replied back "well i highly doubt that", with a snide tone and attitude. just rude.

Premier Medicine/Dr Tani would not be a recommendation. My surgery was done on…read more7/1/25 as of today 7/16 they have fail to properly obtain a decent PT referral for me. The 1st one was TNHHS Team Nurses Home Health Services, Inc. They gave me the runaround on the phone all day Monday & Tuesday no one ever called me to schedule my wound care or PT. By end of day on Tuesday I called my primary doctor office to get a new referral for home support. Wednesday morning I called the new referral authorization they said they did not have the authorization yet even though I gave them the number. I destiny home health.com/ waited 5 hours & called back still they had not received authorization. I call my medical center back ask them to fax it to Destiny home, I waited 20 minutes & called them back to see if the received the authorization and believe it or she then told me they don't have staff to cover & was rerouting my authorization back to my pro. All these purr fits are so unprofessional unbelievable. Not even my dr will reach out to to assist. SAD PART IS IM AFRAID OF NOT PROPERLY HEALING BECAUSE I HAVE NO IDEA WHAT PT EXERCISES I NEED TO START ON MYSELF. BECAUSE I WAS TOLD BY THELMA OFFICE MANAGER THAT IT WOULD BE ANOTHER 2 WEEK TO GET A NEW APPROVAL.

By changing out of Optum, I will be able to have the great care that Arrowhead Orthopaedics has…read morealways provided me. Dr. Jonathon Allen is part of my team there, the doctor who first sent me to pain management and Spinal RFA treatments after he saw that my spine could not be helped with surgery. Imagine a top spine surgeon who is that ethical and care-ful.

The Doctor himself , fabulous great knowledge , but his staff and phone staff needs some guidance I…read morewas billed for a form they wouldn't fill out ! However Kathy in General Billing took care of it ! The girl in his office wouldn't even look it up !

I have had two hips and one knee replaced. Dr Donaldson is very good and has a pleasant bed side…read moremanner

My appointment with Dr. Donaldson was scheduled for 9 a.m. He entered the office between 10:37 and…read more10:42 a.m. At that time, I was in the process of involuntarily committing a client who was considered a danger to themselves and others. When Dr. Donaldson entered, he didn't speak or introduce himself. Instead, he reached out and attempted to disconnect the urgent call I was wrapping up. Rather than continuing with the appointment--one I had been waiting over six months for--he left without seeing me. Junge, Dr. Donaldson's found this to be exceedingly entertaining, or that is what I assumed by his smile and laughter. ***Edited to add:*** Against my better judgment, I allowed Junge to participate in my care today with Dr. Donaldson, despite explicitly informing him beforehand that I do not participate in any educational activities involving bringing others into the session. Junge either lacked awareness or disregarded my boundaries, which is concerning given his stated pursuit of a fellowship following clinical practice--yet he showed no regard for the importance of cultural sensitivity or patient autonomy. His conduct throughout the interaction was unprofessional, characterized by condescension, dismissiveness, and language that suggests underlying racial bias. His behavior was less respectful than expected from a healthcare provider and reflected prejudice rooted in preconceived notions rather than clinical judgment. Notably, Junge labeled me as "combative" based on subjective impressions, revealing a reliance on stereotypes and a failure to understand or respect my concerns. This unprofessional assessment unduly influenced the supervising physician, who accepted these biased characterizations without scrutiny, thus perpetuating unjust and unequal treatment. Additionally, Junge blatantly ignored my clear statement that I did not want to participate in any educational efforts by bringing others into the appointment, demonstrating a lack of respect for my autonomy and boundaries. Such behavior highlights a problematic attitude toward patient rights and diversity. To address these serious issues, Junge would benefit immensely from targeted implicit bias training and cultural competency courses designed to improve interactions with patients of diverse backgrounds. These interventions are crucial to fostering equitable, respectful, and culturally sensitive healthcare practices, and to preventing future instances of discriminatory behavior.

Please do your research on Dr. Yost before going forward with the surgery. He has lost multiple…read moremedical malpractice lawsuits. In addition to his incompetency he's incredibly rude and condescending. He was heavily critical of me getting a second opinion, and when we had no other option but to go with him for the surgery he took full advantage. He would go on to utterly botch my surgery. I spent the majority of my first two weeks post-op in the emergency room with infections. The surgery site spat sutures for 6 months. My elbow has never and will never be the same. He was absolutely nowhere to be found afterwards and nobody would put us in contact with him. Just an incredibly unprofessional and very unqualified surgeon - confined to the state of Montana because of his lack of hireability elsewhere due to his record.

I miss him so much! He is the most caring person. I've had 2 different surgeries performed by Dr…read more Yost . Each one was perfect. I had a broken humor bone on my right upper arm and he helped me through my hospital stay during and after my surgery. He is the best surgeon . He also performed surgery on my left wrist later . I wish he was still here in Riverside because I need him again.. sincere Thoughts ... Janine Burkhardt 5 stars

Orthopedic specialists, surgeon. Very very good doctor. Good man excellent bedside manner,…read moreprofessional very caring as well. I'll give them a 4.8 actually

Misdiagnosed my surgery, my knee has never got better. Acted like it was no big deal, apparently…read morethey don't intend on people having active lives. I would not recommend this facility if you plan on living your fullest life. Pain and anguish is all I have from what I thought was going to help, they only fixed half of what was wrong and didn't even try to make it right after not fully doing what I was relying on them to do..... If you wanna play with your kids or go to work after seeing an orthopedic surgeon find a different one....

Astoundingly rude and the worst level of patient care services I have ever encountered. The…read morephysician refused to even see me if i wouldn't submit -and pay!" for X-rays in advance. refused completely to see or evaluate my shoulder without me paying hundreds up front or even making a determination of need

Don't waist your time. He didn't care about the patient! He even didn't bather to go over my MRI to…read moreexplained my condition and treatment optioned. from first visit want to rush me for surgery.

In the two appointments i had with this man, I found him to be incredibly rude and condescending. I…read morewould never let this guy operate on me, my friends or family. In my first visit, he asked me why I was there, I explained I had severe knee pain and it felt very similar to what I experienced in my other knee, which was a meniscus tear. Out of nowhere he began to chastise me and question why I was even there since I seemed to already know what my issue was. I was thrown off from his unprofessional attitude and especially since I just met him. I let him know I was only responding to his initial question. Clearly he was irritated by something and probably having a bad day, but it was very unprofessional to take it out on a patient who is in real pain and seeking his care. I made sure to get out of that office right away. I had my follow up with him after my MRI, and sure enough, it confirmed I had a torn meniscus. As I mentioned, I just figured he was having a bad day on my first appointment so I went into this one with an open mind. Although he wasn't rude in this appointment, he showed little care and I would describe him as aloof, at best. After these two appointments, was clear I needed to find another doctor.

This guy is incredible. He repaired my shoulder and bicep and has been amazing the entire time. He…read moreunderstood that I didn't want the surgery and tried to get me back to normal through therapy. When it didn't work, he took his time and explained all of my options. There was no pressure to get the surgery. I did it though, because it seemed like the only true fix. The surgery center was nice and he was better than expected - understanding and comforting. The surgery was quick and his follow up was great. I'm still in aftercare with him and he seems to show legitimate concern for my recovery. I actually enjoy my office visits. Like, I could hangout with this guy and it would be a blast.

Excellent Overall Patient Experience-…read more This Surgeon (Dr. Barry Grimes & Dr. La Rose), their staff (@Redlands; not Riverside) and all of the prep-work for surgery, insurance, follow-up care, thoroughness, patient respect & politeness is TOP NOTCH (from my experience). Wouldn't change a darn thing about the service I received when I had a bicycle accident and needed quick surgery. Every single experience in every facet of THIS particular "Arrowhead Orthopedic" has superseded my expectations. Thank you for helping me recover quickly, listening to my specific needs (as a 50 y/o athlete) and designing a strategy that encouraged input from not only the patient, family, but also other surgeons!

10 years ago Dr.Grames replaced my torn L- ACL. I'm still working 12 hr shifts at the Hospital, I'm…read morea Respiratory Therapist. Thank you Dr.Grames for helping me to continue doing what I love, taking care of my patients pain free.