I received great Service from Sharon Anthony. I was waiting…read morefor months to see the Surgeon regarding a new hip. I received no notification the appt was canceled and needed to be re-scheduled. Instead of waiting another 3 months, Sharon was able to get me a new appt in 2 weeks. She is professional, friendly and a pleasure to work with! Thank you Sharon!!...You are the best!!!

Careless, Lazy Front Office Staff Lost You (Another) Patient…read more Referred by Kaiser. Had a consultation with a surgeon who was OK, but nothing special. Given a business card to call 'Stephanie' to schedule surgery. Called and left VM and the call was never returned. NEVER! Later, called to speak with someone to schedule surgery and they never picked up the phone. 'You are number 1 in the queue...' Nope, no one picked up. EVER! That did it. I'm done.

Front desk gal Natalia rude & unprofessional on the phone. everytime i call in and they ask for my…read morelast name and i know i ptonojnce it with a hard J, yet they still ask me if it starts with a J or a Y. so i asked her just this one time why they keep asking me that, and she told me because "we have other patients with similar sounding last names". i said no, my last names the only one in the world and she replied back "well i highly doubt that", with a snide tone and attitude. just rude.

Premier Medicine/Dr Tani would not be a recommendation. My surgery was done on…read more7/1/25 as of today 7/16 they have fail to properly obtain a decent PT referral for me. The 1st one was TNHHS Team Nurses Home Health Services, Inc. They gave me the runaround on the phone all day Monday & Tuesday no one ever called me to schedule my wound care or PT. By end of day on Tuesday I called my primary doctor office to get a new referral for home support. Wednesday morning I called the new referral authorization they said they did not have the authorization yet even though I gave them the number. I destiny home health.com/ waited 5 hours & called back still they had not received authorization. I call my medical center back ask them to fax it to Destiny home, I waited 20 minutes & called them back to see if the received the authorization and believe it or she then told me they don't have staff to cover & was rerouting my authorization back to my pro. All these purr fits are so unprofessional unbelievable. Not even my dr will reach out to to assist. SAD PART IS IM AFRAID OF NOT PROPERLY HEALING BECAUSE I HAVE NO IDEA WHAT PT EXERCISES I NEED TO START ON MYSELF. BECAUSE I WAS TOLD BY THELMA OFFICE MANAGER THAT IT WOULD BE ANOTHER 2 WEEK TO GET A NEW APPROVAL.

By changing out of Optum, I will be able to have the great care that Arrowhead Orthopaedics has…read morealways provided me. Dr. Jonathon Allen is part of my team there, the doctor who first sent me to pain management and Spinal RFA treatments after he saw that my spine could not be helped with surgery. Imagine a top spine surgeon who is that ethical and care-ful.

The Doctor himself , fabulous great knowledge , but his staff and phone staff needs some guidance I…read morewas billed for a form they wouldn't fill out ! However Kathy in General Billing took care of it ! The girl in his office wouldn't even look it up !

My appointment with Dr. Donaldson was scheduled for 9 a.m. He entered the office between 10:37 and…read more10:42 a.m. At that time, I was in the process of involuntarily committing a client who was considered a danger to themselves and others. When Dr. Donaldson entered, he didn't speak or introduce himself. Instead, he reached out and attempted to disconnect the urgent call I was wrapping up. Rather than continuing with the appointment--one I had been waiting over six months for--he left without seeing me. Junge, Dr. Donaldson's found this to be exceedingly entertaining, or that is what I assumed by his smile and laughter. ***Edited to add:*** Against my better judgment, I allowed Junge to participate in my care today with Dr. Donaldson, despite explicitly informing him beforehand that I do not participate in any educational activities involving bringing others into the session. Junge either lacked awareness or disregarded my boundaries, which is concerning given his stated pursuit of a fellowship following clinical practice--yet he showed no regard for the importance of cultural sensitivity or patient autonomy. His conduct throughout the interaction was unprofessional, characterized by condescension, dismissiveness, and language that suggests underlying racial bias. His behavior was less respectful than expected from a healthcare provider and reflected prejudice rooted in preconceived notions rather than clinical judgment. Notably, Junge labeled me as "combative" based on subjective impressions, revealing a reliance on stereotypes and a failure to understand or respect my concerns. This unprofessional assessment unduly influenced the supervising physician, who accepted these biased characterizations without scrutiny, thus perpetuating unjust and unequal treatment. Additionally, Junge blatantly ignored my clear statement that I did not want to participate in any educational efforts by bringing others into the appointment, demonstrating a lack of respect for my autonomy and boundaries. Such behavior highlights a problematic attitude toward patient rights and diversity. To address these serious issues, Junge would benefit immensely from targeted implicit bias training and cultural competency courses designed to improve interactions with patients of diverse backgrounds. These interventions are crucial to fostering equitable, respectful, and culturally sensitive healthcare practices, and to preventing future instances of discriminatory behavior.

The physicians & PA are great! But Physical Therapy there is awful since Barry & Steve left. They…read morereally strived to help optimize recovery with various modalities besides exercise. Now there is only 1 person who walks around with the computer doing his note while telling patients what exercises to do. Unfortunately I've been told that the therapists at Outpatient Rehab at East Campus don't do much either. Very disappointing for a Loma Linda facility.

Please do your research on Dr. Yost before going forward with the surgery. He has lost multiple…read moremedical malpractice lawsuits. In addition to his incompetency he's incredibly rude and condescending. He was heavily critical of me getting a second opinion, and when we had no other option but to go with him for the surgery he took full advantage. He would go on to utterly botch my surgery. I spent the majority of my first two weeks post-op in the emergency room with infections. The surgery site spat sutures for 6 months. My elbow has never and will never be the same. He was absolutely nowhere to be found afterwards and nobody would put us in contact with him. Just an incredibly unprofessional and very unqualified surgeon - confined to the state of Montana because of his lack of hireability elsewhere due to his record.

I miss him so much! He is the most caring person. I've had 2 different surgeries performed by Dr…read more Yost . Each one was perfect. I had a broken humor bone on my right upper arm and he helped me through my hospital stay during and after my surgery. He is the best surgeon . He also performed surgery on my left wrist later . I wish he was still here in Riverside because I need him again.. sincere Thoughts ... Janine Burkhardt 5 stars

Orthopedic specialists, surgeon. Very very good doctor. Good man excellent bedside manner,…read moreprofessional very caring as well. I'll give them a 4.8 actually

Misdiagnosed my surgery, my knee has never got better. Acted like it was no big deal, apparently…read morethey don't intend on people having active lives. I would not recommend this facility if you plan on living your fullest life. Pain and anguish is all I have from what I thought was going to help, they only fixed half of what was wrong and didn't even try to make it right after not fully doing what I was relying on them to do..... If you wanna play with your kids or go to work after seeing an orthopedic surgeon find a different one....

Astoundingly rude and the worst level of patient care services I have ever encountered. The…read morephysician refused to even see me if i wouldn't submit -and pay!" for X-rays in advance. refused completely to see or evaluate my shoulder without me paying hundreds up front or even making a determination of need

Don't waist your time. He didn't care about the patient! He even didn't bather to go over my MRI to…read moreexplained my condition and treatment optioned. from first visit want to rush me for surgery.

In the two appointments i had with this man, I found him to be incredibly rude and condescending. I…read morewould never let this guy operate on me, my friends or family. In my first visit, he asked me why I was there, I explained I had severe knee pain and it felt very similar to what I experienced in my other knee, which was a meniscus tear. Out of nowhere he began to chastise me and question why I was even there since I seemed to already know what my issue was. I was thrown off from his unprofessional attitude and especially since I just met him. I let him know I was only responding to his initial question. Clearly he was irritated by something and probably having a bad day, but it was very unprofessional to take it out on a patient who is in real pain and seeking his care. I made sure to get out of that office right away. I had my follow up with him after my MRI, and sure enough, it confirmed I had a torn meniscus. As I mentioned, I just figured he was having a bad day on my first appointment so I went into this one with an open mind. Although he wasn't rude in this appointment, he showed little care and I would describe him as aloof, at best. After these two appointments, was clear I needed to find another doctor.

This guy is incredible. He repaired my shoulder and bicep and has been amazing the entire time. He…read moreunderstood that I didn't want the surgery and tried to get me back to normal through therapy. When it didn't work, he took his time and explained all of my options. There was no pressure to get the surgery. I did it though, because it seemed like the only true fix. The surgery center was nice and he was better than expected - understanding and comforting. The surgery was quick and his follow up was great. I'm still in aftercare with him and he seems to show legitimate concern for my recovery. I actually enjoy my office visits. Like, I could hangout with this guy and it would be a blast.

Excellent Overall Patient Experience-…read more This Surgeon (Dr. Barry Grimes & Dr. La Rose), their staff (@Redlands; not Riverside) and all of the prep-work for surgery, insurance, follow-up care, thoroughness, patient respect & politeness is TOP NOTCH (from my experience). Wouldn't change a darn thing about the service I received when I had a bicycle accident and needed quick surgery. Every single experience in every facet of THIS particular "Arrowhead Orthopedic" has superseded my expectations. Thank you for helping me recover quickly, listening to my specific needs (as a 50 y/o athlete) and designing a strategy that encouraged input from not only the patient, family, but also other surgeons!

10 years ago Dr.Grames replaced my torn L- ACL. I'm still working 12 hr shifts at the Hospital, I'm…read morea Respiratory Therapist. Thank you Dr.Grames for helping me to continue doing what I love, taking care of my patients pain free.