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    11 months ago

    April was amazing! So patient and helpful. Worked through every loophole to get us new phones and service. Highly recommend.

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    1 year ago

    Very helpful every time there is a power outage.You call,can get a person to guide you through a reboot.

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    11 months ago

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    9 months ago

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    2 years ago

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    1 year ago

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    1 year ago

    Horrible wait time, no urgency to help customers. Screws all the customers who dont check in online. ​

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    5 years ago

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    3 years ago

    They are slow and ignore u at the store, this place is a joke i dont recommend to anyone

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    3 years ago

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    3 years ago

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    5 years ago

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    3 years ago

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    T-Mobile

    T-Mobile

    (3 reviews)

    Don't bother coming here. Go to the one at N. New Road…read more This branch employees need training on how to do their job. First off I came here for questions and they gave me multiple answers. They don't know what is going on and had to look on google to do things. They will lie to you to get you to sign up and once you pay that activation fee, you're on your own. Activated two devices here without a clear understanding of what was going on because I was blatantly lied to. When I came back to clarify some things all they told me was "you're not stuck here and we'll cancel everything and you can go back to your old carrier." Uhhh can we get my 50$ activation fee? NOPE! I then went to another the other branch in New Road where they helped me clear everything out. I found out how much lies I was told, but they were able to clarify everything and fixed it. The cherry on top of my experience here was when I found out when I signed up for the Veteran discount, I had to verify that stuff or else after 60 days if I do not, I will never be able to sign up for it and I would have lost all the discounts! Man. Don't come here because you'll be wasting hours of your time.

    I called the store and a nice employee named Victor answered the phone. I made him aware of my…read moreconcerns and he was very knowledgeable and answered questions and encouraged me to come to the store. At the store he took care of me contacted the main office for me and helped me change my number. Such great service isn't as common now as in the past. I haven't had much of a problem with the employees at this store or the stores in Houston. I have had a miscommunication before that is resolved now. While I am very impressed with the stores it doesn't seem as organized or impressive at the main office. I will go to the store now and try to take care things initially there first.

    DIRECTV

    DIRECTV

    (15 reviews)

    I started service in October 2025. There was the starting promo offer. The October bill $87.11,…read moreNovember $113.67, December $103.04, January $137.15, February was adjusted down to $114.97 when I called to find out why the charge for January was so high. Two calls with different agents resulted in an $11.99 refund for the January overcharge. The second call, the agent adjusted the February billing to $114.97. After those two calls I contacted Vyve Broadband to discuss returning to their service. The agent guided me to the detailed billing statements on Direct TV website. As I talked my way through the details we each entered the charges, credits from each billing period. She was surprised that (A) Direct TV did not send the detailed billing with an email saying the charge would be made to your card and (B) that every single bill did not add up to as much as what was charged. We each did this twice for each bill. The results were October, billed $87.11, actual total was $65.12, an overcharge of $21.99. November billed $113.67, actual total $91.68, an overcharge of $21.99. December billed $103.04, actual total $91.05, an overcharge of $11.99. So, I called back again today and spoke to agent Ricardo who refused my request to speak to a manager or supervisor, he refused to manually enter the line items from each billing period to see that the amount billed resulted in overcharges of the actual totals. He said there was no correction that would be made to the billing and no refunds would be made. To borrow a recent statement from recent news reports " the math ain't mathin. " I have filed a complaint with the FCC today. Hopefully they are still in existence and doing the job they were established for. A consumer should be provided with the detailed statement even if they are paperless billing ( Vyve does this imbedded into the email notices before payment is drafted). A consumer should not have to manually check the math on billing statements every month. AT&T has already had Class Action suits for other things and I can see this being the next. So far, Direct TV (AT&T) owes me an additional $55.97 for overbilling. On the Customer Service reps I spoke with, the first two, a female was ok (can't remember her name) and Ali who was very good. Ricardo needs to look for another job because my review of him was not favorable. I was mostly forced to listen to him read the line by line detail of every months billing for 25 minutes. He refused to deviate from what their normal script is and simply add and subtract every line item detail to see that what I was saying was accurate. I tried dropping the billing details but it simply would not click, drag and drop.

    Wants to charge $50 to adjust my dish after a storm took a tree down and knocked it loose and we…read morehad to replace the roof. I pay enough for the service. I don't need this extra expense when we are on fixed income. Got a call and they offered us $50 off for 12 months to cover the cost! Nice

    Spectrum - isps - Updated May 2026

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