Knowledgeable and full of great advice. I'll be back to up grade! I wish I could remember the young…read moreman's name. He was so helpful. Go this place might surprise you.

I was visiting from out of town and decided to purchase a new phone. I was told my data transfer…read morewould only take about 45 minutes. The download took 18 hours. By the time I got to my home state my new phone stopped working. The reason it stopped working was because I was sold a 256g phone but had a 512g phone. All of my data was not able to transfer. Before going to my local store, I didn't realize what was happening, so I was making sure my new phone was able to access all the app with usernames and passwords. I went to my local store because now, I'm not able to send/receive text and calls. I was deleting apps off the old phone because they are now on the new phone. The rep at the store in my home state realize the issue and told me I will be charged a restocking fee of $55 because the phone box has been opened and if I want my phone to work, there is no way around it. So now, I had to upgrade my phone from 256g to 512g, pay taxes again on the 2nd new phone, lost alot of my apps because they wiped the first new phone cleaned and reactivated my old phone. What a mess! Now, I am out of money, a new phone and have to wait 7-10 days for the new phone because they are not in stock. Is it not so hard for the reps to view the gigs on the current phone and ask do I want less gigs or not? I was also told I would have to call customer care and ask them for the restocking fee of $55 back because of the error of the rep. I understand errors are made; however, the cost and time lost falls on me, the customer, with nothing more than an apology. I will NEVER purchase a phone out of state and from a non( PRIME) AT&T store again.

Don't bother coming here. Go to the one at N. New Road…read more This branch employees need training on how to do their job. First off I came here for questions and they gave me multiple answers. They don't know what is going on and had to look on google to do things. They will lie to you to get you to sign up and once you pay that activation fee, you're on your own. Activated two devices here without a clear understanding of what was going on because I was blatantly lied to. When I came back to clarify some things all they told me was "you're not stuck here and we'll cancel everything and you can go back to your old carrier." Uhhh can we get my 50$ activation fee? NOPE! I then went to another the other branch in New Road where they helped me clear everything out. I found out how much lies I was told, but they were able to clarify everything and fixed it. The cherry on top of my experience here was when I found out when I signed up for the Veteran discount, I had to verify that stuff or else after 60 days if I do not, I will never be able to sign up for it and I would have lost all the discounts! Man. Don't come here because you'll be wasting hours of your time.

I called the store and a nice employee named Victor answered the phone. I made him aware of my…read moreconcerns and he was very knowledgeable and answered questions and encouraged me to come to the store. At the store he took care of me contacted the main office for me and helped me change my number. Such great service isn't as common now as in the past. I haven't had much of a problem with the employees at this store or the stores in Houston. I have had a miscommunication before that is resolved now. While I am very impressed with the stores it doesn't seem as organized or impressive at the main office. I will go to the store now and try to take care things initially there first.

April was amazing! So patient and helpful. Worked through every loophole to get us new phones and…read moreservice. Highly recommend.

Very helpful every time there is a power outage.You call,can get a person to guide you through a…read morereboot.

Impossible to get through to call the store. AI is actually so non-sensible it isn't functional, if…read moreyou breath it thinks you're asking things and saying a full on sentence. Was sent to the international call center for them to tell me they don't carry what I needed instead of the actual store. These stores have no purpose or value anymore order online from amazon.

Why is that I can't get ahold of anyone who works there via phone or the live agent?…read more Purchased dash cam and trying to speak to a rep to help me get info on pricing since apparently if you buy a 300 buck dash cam they will charge you 100 for installation. Wild as hell.

I worked with Joshua Tejada, who was not only easy to work with, but he was also kind and patient…read more He also took very good care of me, offering excellent advice about how my family and I should take advantage of existing Verizon promotions. Overall, a very excellent experience.

Encounter with Chris was not pleasant. He shouldn't be greeting customers or working with them. I…read moreexplained that my previous trade-in experiences were very bad and he did nothing to assure me that this would be any better. Looked like he had other things he'd rather be doing instead of bringing up these ratings, because I would've done just that, had it been better.

Courtney helped my wife and I today get a new watch. She was…read moreprofessional, kind and very knowledgeable about her product. It's quite refreshing to know there are still people out there like her that work hard and do their best to make a good experience for all her customers. Thank you Courtney very much

My wife and I switched our phone service and internet to AT&T about 6 months ago. We traded in our…read morephones for new iPhones at the time. We were told that the trade in credit would be applied after a couple billing cycles. Still hasn't happened. I call about once a week to check what the holdup is. The manager is never there and never follows up even though he's told me he's looking into it. Additionally, we were signed up for several programs we didn't ask for including a more expensive internet package. Their incompetence has cost me around $2000 worth of trade in credit and many wasted hours on the phone.

I called and they ordered a new screen. I brought it in, and they "repaired" it. I get back to the…read moreoffice and discover the fingerprint scanner isn't working. I called. Their response was, "we don't guarantee that biometrics will work after replacement. " Had I know before wasting $280, I would have taken my phone elsewhere. Now I wonder what else isn't going to work properly, that they didn't warn me about. Take your phone elsewhere.

They did the most amazing job on repairing my iPad screen, and also put the replacement screen…read moreprotector on for me as well. They were very prompt with the service, and advised me it would be 24 to 48 hours when my device would be ready, and they upheld their end of the bargain. They contacted me within 24 hours stating my device was ready, however, I was out of town at the time, so I picked it up the following Monday. The pick up process went smoothly, transaction went smoothly, and everything was perfect with my device. I am very satisfied with my service I received and they have the most amazing employees that take care of you in every way.

Switched from version to Astound and the WiFi was a night & day difference they're WiFi won't let…read moreyou down especially on gaming

I have a note on my door " no soliciting " however Richard Heeke littered on my property his card…read moreand other trash he threw into my front door because it (the door) was open letting air in. It's extremely unprofessional and I hope whoever thinks about using astound thinks again ESPECIALLY with this particular location of greater Waco re thinks their decision l will never use you all as a company.