They suck and they lie!! I took them with me when I moved, 2 months later I get a 30% bill increase!!!! Service is sketchy too, lags and goes out occasionally too!! Pass if you can!! read more

I visited spectrum store on main st and ventura avenue. Exceptional service from michael. He helped me pay my bill , when i showed up at closing time for him. Thanks . Made my busy day that much easier. Please note, i am speaking about the actual spectrum store employee, not Spectrum the company. I dont feel the same for the company. read more

I've been a Spectrum Cable customer for years and recently decided to switch over to Spectrum Mobile. Boy, was that a mistake. They lost my phone number while trying to port it over, spent 3 months promising to get it back. In the mean-time, they screwed up my bill and said I owed them full cost for a phone that was supposed to be on a service plan. gave my number away to another customer, finally got it back to me, pissing the other customer off, then lost my number again after 4 days and still haven't corrected the bill. I spent countless hours on the phone with customer service trying to sort this all out, only to be repeatedly promised that "they are working on it". After 3 1/2 months of this, I finally cut bait and went back to my previous provider. I'm now going to cancel my cable and internet service as well. Avoid this company at all costs! read more

Beware of Spectrum and the way they run their business. They start you at a promo rate and then in a year the rate will almost double in price. And they keep raising the rental fees for any equipment you use. And to top it off after you cancel your cable they will continue to charge you the full rate for another 30 days even when you have no cable or internet service. read more

Absolutely, without a doubt, one of the most, if not THE most terrible internet "provider". If you buy them be absolutely prepared to have random outages at the worst times, as well as just terrible service and customer service. I am ashamed I have had to ever put up with them and honestly the only reason I do is because AT&T is slow. Avoid at all costs if you have a better option. read more

Been part of Spectrum for a while, however about February of this year I noticed that I was being charged for an Adult Movie package at 29.99 a month. I called and was told that it was ordered through the house, but I have everything locked with a Pin that I only know. And I have had this blocked since before it was Spectrum. I am 78 years old, Porn is not something I watch. My visiting Nurse saw this on the bill which made her laugh They could not link it to any of the boxes I have in the house, and the family that watches TV are all elderly and do not watch porn. I was given a refund on a "mastercard" of 96.29, which is amost 150 less then I was charged. This makes no sense, they cannot tell me when or how it was authorized. I have the boxes locked with a pin to purchase anything. They cannot trace it to any box, so how do they know if I asked for this. They cannot even tell me if the channel was accessed. Again I have been a loyal customer for years, and only want money back for something that I did not authorize or allow, and something I would never have requested. This is not the first time that I have had this happen, and in the past, Sprectrum/time warner has always taken care of me. I just want this returned since there is no pinpoint that this was me but this was not authorized. read more

Horrible customer service. I have been sitting here in their waiting room for 40 minutes with only two people working, while I listen to one of these two people trying to upsell every customer to get spectrum mobile service. This is no causal mention of their mobile service, this person is going for the hard sell and spending far more time trying to make commission than take care of customers, like three times as long. This employee said as much, "I make more of you sign up for this." This is unbelievably rude and bad customer service. The other customers are clearly not interested, they also have been waiting an hour while listening to their person rudely wasting their day. Worst of all, this person is very loud, so there is no ignoring it, and she is asking very personal questions to try to get people to split their household account so that she gets commission on a new account. There are older folks in here, they are getting confused about why this person is asking so many invasive questions. I worked in customer service for years, this is really, really bad. I get that this is a business, but during a pandemic when contact is supposed to be limited, you would think we could do better. read more

Even after escalation, I had to wait an hour for them to try and get me a refund since I transferred internet on the billing cycle date to a community managed Spectrum internet (community billed) and they double billed me. After almost an hour, they offered to meet me in the middle which would be $37.50!! A 4 billion dollar company offered to meet me in the middle. What a joke. I told them that and they gave me the whole refund. Way to waste people's time and just be so customer unfriendly. read more

I dont need their triple play plan -- phone / internet / tv package... to be honest, who still has a land line and television is kinda going out of style for the up coming generation. So if you just want internet, you will pay no less then $55/month (for 30mbps which is pretty freaking fast). Inflexible with their pricing tier and are a bit bully-ish in their ways. No real competition in the area that can complete in the speed/price department, so they can go ahead and do what they want. read more

Im not even going to bother writing about my horrific experiences about my two years dealing with the Charter as they have a monopoly on Internet in my area, but it is the worst. You can never have two people give you the same answer. One person will sell you a package, and when you realize all of the hidden costs, the next person you talk to plays dumb and tosses you around until you hang up. Most recently I was told I need to buy a router, and then they sold me a crappy router. When I called not even 24 hours after buying the router they sold me their response was to call router company to fix the problem, WTF?! Charter is a CANCEROUS name with the way the sneak up the prices and cost of their 'bundle' packages. The absolute worst cable company I have had the displeasure of dealing with. Im thinking of moving just so I don't have to deal with them anymore read more

So I come home from work yesterday to find my TV don't work. It appears that they have shut off all of the regular programming so that no one's TV will work unless you have a set-top box. Ok fine, So I call them about two set-top boxes and they tell me the new cost. The rate nearly doubled. I told them that I was going to shop around and get back to them. I watch very little TV and that's why I rolled my service back a year ago to BASIC BASIC to save money. These boxes are about control and marketing. They just want to be able to monitor our program selections/viewing habits and force us pay for them to have this capability. It's all BS. There's absolutely no reason they can't offer basic stand alone TV service for under $35 a month. read more

So I just got off of the phone with their 'technical support'. Basically I have been a customer for a little over a year and a half, primarily because there are no other ISPs in the area, at least for the price point. However, I've had some serious problems with connection speed. Last night my connection was .3 mpbs download and .1 mbps upload. I called them today to see what was up, because even though the contract and service for which I am paying is 50 mbps, i rarely see over 7 and often see drops to near nothing. Basically if you call their technical support and don't pay the extra fee for their own router you are on your own. I bought my wireless router based off of their company recommendations from their own site and their tech told me that they don't make those recommendations and actually started to argue with me about it. So, in short. I was told that I have to hard wire a computer to my router, which I don't have because everything is wireless now and my newish laptop doesn't have an ethernet jack to it. So I was basically told tough shit, its my router (because I am not paying for it monthly from them) and if I wanted they could send out a tech that would unplug my equipment, plug his in and tell me everything is fine. So in the mean time I'll live with my sporadic internet speeds because I don't really have an option. Hopefully the class action suit that was filed in Feb in NY will go through and I can get on that. Basically Charter is being sued because they advertise a faster speed than they actually provide, leading to a class action suit estimated to be $1 billion a year for the last seven years. But according to their techincal support I'm the asshole. read more

Spectrum - Reliable speeds and great service! Hahahaha. Nope. - Television Service Providers Near Me - Ventura, California

***UPDATE*** I bought a cable-card tuner that plugs into my media center. The instructions from the manufacturer were easy enough. I had it all setup and the last part was to get the actual cable-card from my cable company. I went into the storefront, and they were able to schedule a technician to come to my house then next day, which happened to be a Saturday. I thought it was weird that they couldn't just give me the card so I could self install it. But, I was happy that someone was coming the very next day. The next day, I get a call about 10 minutes before my scheduled '2 hour window' for the tech to show up. He said they didn't have any cards, and would have to reschedule... Fast forward to Monday. The tech shows up, and had no notes on the call so he had no idea why he was sent out here. So, I tell him that I have a new device that takes a cable-card and I need that setup. He didn't bring any cards with him, so he told me that he needs to go back and get some from the warehouse. 90 minutes later he is back with 2 cards. The first one didn't work, so he tried a second one. That one didn't work either, but we were able to get further along than we got with the first one. After multiple calls into the main office and about 60 minutes of troubleshooting he had to leave to make it to his next appointment. My options at this point were to wait a couple weeks until this new hardware they have will be rolled out, or just bring the card back to the office for a refund. I didn't give up, I let the thing sit idle while powered on for about another hour. When I came back I noticed that most of the errors have cleared on their own. The only one left was the 'verification' signal from the office was never received. I figure I'll call them up and ask them to resend it or 'hit' the card. They comply, but it didn't seem to fix the issue. The guy on the phone noticed that I had a tech out to my house that same day, so he put me on hold so that he could talk with the tech. After about 5 minutes of holding, he tells me that the 'main engineer for the area' will be calling me back within 30 minutes. I say ok and that's the end of that. About 30 minutes later my wife noticed that 3 Charter trucks are now outside the house. One of them has one of those crane bucket things. At this point I'm thinking 'what now'. Here come 3 guys to my door. The tech from earlier in the day and 2 more guys. I bring them in, show them what's up, and they call the office. One of the guys suggest that the tech calling it in speak to a specific person, he does and it's fixed immediately. Once working, they explain to me that they don't see many cable-card installs vs their own cable boxes. They leave, I'm happy, end of story. During this whole fiasco, I was upset because I knew the issue was on their end, but how can I prove it? They could of just as easily said that it was my equipment that was malfunctioning and I couldn't really prove that either. I was just happy that they were willing to work with me to get it working. They said the reason that 3 people came back was to make sure all 3 were able to see this setup and hopefully provide better service in the future since it's kind of new technology. We will see, hopefully my pain will be your gain. read more

If you think you get a real 100 Mbs don't get fooled. Not even the technician know exactly what Mbs means. At least you'll get someone on the phone but first they always want to sell you something even if you tell them that you're fine and don't need anything. The bandwidth isn't what they promise, it isn't better than Time Warner in L.A.. You must be have your access point next to a Charter POP and you might get closer to the speed they promise. All internet speed test's are really not real, the only one is cnet that comes close to reality. The next issue is how many times within a week or month are the servers down or there is a big bottleneck during the day when you get not even 5 Mbs. read more

I give Charter one star only because I have to give it something. They lack any integrity or ethics. They are the bait and switch scam artists of the century. FIRST, I have been subjected to their predatory phone calls on a near daily basis "offering" me phone service. They attempt to appeal to my being female as a reason for getting said service. I need to protect my family in case cell service is out. When I say I have no intention to get phone service, the pusher decides to say, "Well, when you decide you care enough about your family's safety, give us a call." The audacity, quite frankly, they cannot offer "safety" if their lives depended on it. The phone service is dependent on the Internet and cable connection which is ALWAYS OUT. They offer the opportunity to use your iPad and smartphone to schedule shows on your DVR when you aren't home. The only catch is, they don't offer the cable box that they boast about in their commercials. Bait and switch. Get you to go for their service because of the bells and whistles they advertise in their commercials in your area, THEN, when you attempt to use that service, you are told it's not available in THE LARGEST ENTERTAINMENT MARKET IN THE USA. Really?! And...the search feature is absurd. When I want to watch Star Wars for example, I can't just type in S-T-A-R to narrow the search. I have to select S. Then scroll through literally hundreds of shows starting with S in alphabetical order until I find it. Then, I can attempt to select it, HOWEVER, there is no telling what time it's for, what date it airs. Or which channel the HD or the basic channel. Didn't know how many shows start with S in English, Spanish, Armenian, and Korean in Los Angeles!! Since then, I haven't turned on the box. I am quitting my abusive "relationship" with this sorry excuse for a company after less than a month because of its unethical business practices, and lack of any integrity. read more

We had spectrum for almost 4 years and while there usually were no major issues (they were pretty responsive when there were), I'm giving 1 stat mainly because of my experience when we cancelled. I spoke with a kind customer service rep around Oct 10 who informed me of the process to cancel (choose a date and turn the equipment in). What I was not informed of though (although it's written on every billing statement I was later told) is that every 20th the account renews. So when I chose to end service on Oct 24, I was also unknowingly agreeing to paying our monthly due again. On Oct 23 I turned in the equipment instead and noticed I still had a charge on my account. After speaking to a "lead" in the billing department I was told that NO ONE in all of spectrum can make any exceptions as it's company policy and is listed on every statement. So I'm paying our full bill for two days of service. I understand it's written and should have thought to read the statements. I get it's their policy and I was willing to of course pay for what we did use. But I've never had someone tell me that in all of their company no one can make an exception because everyone adheres to the policy. It would have been nice had the rep told me this when I asked to cancel the 24th so I could have canceled before the 20th. read more

The service provided by Charter, by reason of its monopoly in my area, is abominable. I must say that the customer service people are great. However, having dealt with Time-Warner in the past, & never having a bit of difficulty in reception, having to go through the restart procedure every 4-5 weeks, is ridiculous. My bills are much higher than my cousin's with Time-Warner, & she has no trouble like I do, and she has a bundle package that lasts the entire 2 year period, unlike Charter, without raises in charge; Charter has the same bundle, still higher than she pays, and not doubling of the charge after the first year. There's a reason why there (used to be, I guess) was a law in this country, against monopolies, but I imagine that these cable companies have found a rather large loophole. Appalling. read more

One star even to high of a review. This company makes you pay for services when you do not even have equipment. Totally unreasonable company to deal with. Two hours later and no equipment they want me to pay 279. 79 Because service was turned on My equipment was returned on September 10 by their records and still waiting for just a cable box to be delivered. read more

Terrible. Spectrum is terribl. So unreliable. I'm a gamer, and it disconnects and I have to reset it after loosing conn. a very rare quest was finishing and I delivered the item, and my internet disconnected read more

Spectrum is DISMAL !!! Internet signals are constantly failing. I have had technicians here two days in a row and they are sending another to figure out the problem. This is after replacing both the modem and router TWICE! They have run out of excuses and when I spoke with the customer service department, they refuse to credit my account and suggests that I call every day when the internet goes out.... that's several times a day. They are a monopoly and a sinking ship without a lifeboat. AVOID SPECTRUM !!!! read more

Although the company itself might do dodgy things like jack your prices up slowly and carpet bomb you with junk mail, the guys that work in this location are super nice, super helpful and some of the best customer service workers in the entire area. They always make the dreadful experience of dealing with cable issues much more pleasant. . read more

AVOID SPECTRUM!!!! This is the worst of the worst utilities and they have a monopoly. It's impossible to change the name on the account and they make it virtually impossible to return equipment. For $165 / mo, you can get all the movies, tv and internet much cheaper. Their packages are a joke and their equipment is non-user friendly. Do not expect quick phone service when you downgrade and they WILL try to sell you something. This is the worst utilities. Elon Musk's Starlink will BRING YOU DOWN!!!! read more

THIS PLACE IS AN ABSOLUTE JOKE! They don't care for their customers we got treated like garbage, over charged and randomly cut out our services. I would not ever recommend Charter Communications. They refused to "mention" a charge that was on our next bill and said they didn't need to mention it. They strictly stated that it wasn't necessary to inform their customers about extra charges. read more

The worst! Think I'm going to Apple TV ... SO FRUSTRATED WITH SPECTRUM! Been a customer for 2 weeks and have had 5 technicians and taken 2 days off work and still not done. Techs only do what phone operator puts in system and no matter how specific you are on phone it's incomplete or wrong. Supposed to run Ethernet cable today and they got here and now only do estimates and no instaljation.... exactly opposite of what they said on phone. The APP they want you to use instead of cable box is WORTHLESS. It's too damn hard to be a Spectrum customer. IM HEADED TO Apple! read more

The only reason I have Spectrum TV is because it is the only way to watch the Dodgers on TV. I took a hiatus during the offseason in 2019. When I went in to restart my subscription, I was sold an Apple TV box. I never had this problem before, but now the image quality is terrible. It will clear up for a minute then it gets so blurred that you can't read the score box. it does this consistently. In addition, the image locks up. The only way to get it back is to unplug the Apple TV box and plug it back in again. then it works great for a few minutes and then starts the intermittent blurring again. Three or four times in the last two weeks my screen went black with a line across the bottom a rotating busy icon, and no sound or image. I tried resetting but to no avail. I just want to watch the dodgers like I used to. Now it is difficult and frustrating. When I called Spectrum, they said I had a strong signal and were not able to help me with the image problems. It's too bad that they have a monopoly on the Dodger broadcast. read more

Criminals!! Make sure if you are going to move and cancel service that you cancel before the next billing cycle. Of your do not, they'll still collect for the full month with NO PRORATED REBATE. Basically they want to be paid for not providing their service. read more

Internet and tv were good, but since I have more bills to pay we were trying to cut back on things we don't need. Called about getting rid of the tv and asked if I was getting the 39.99 internet only, she said yes. I went to turn my cable box in and they said it was gonna be the 59.99 Internet. Bummed, I called back and was handed to a supervisor, I guess, and was told that even though they told me the night before I was gonna go back to the 39.99 internet they cannot do it. If she told me I would have been with the $60 Internet in the first place I would have been fine with it. This is the second time they tried to get more money out of us. Luckily, I took a screen shot of my order the first time and they HAD to give me the package price I ordered. No idea if you guys can make sense of this review haha read more

If you have another choice make it. This company does not want to support its customers. They have hidden fees even with a two year contract. I have been told different things every time I call in for help. Nothing works quite right and they dont help you. Stay away. I hope another company buys them out soon. read more

service is so bad it is hard to describe. channels are constantly taking 5, 10 or even 15 minutes to come up. sometimes they don't come up at all. spectrum is the single best advertising for satellite tv. read more

In addition to spotty service, these guys disconnected a telephone line and the power to my automatic gate. When the gate didn't work the next time I tried it, I had no idea that they were ignorant enough to have purposely disconnected the system and I called in the electric gate service company. They rather immediately spotted the problem and fixed the damage done by Charter. I submitted the repair bill to Charter for the service call to fix the damage they caused and they refused to reimburse me. I have them scheduled for small claims court in an attempt to do the right thing and pay for the damage they caused. My best advice is to get communications from anybody else other than Charter Communications. read more

I'm so tired of getting threatening confirmations of "no show" if you don't confirm. I literally called back one minute later to the phone number left by the technician 'confirming' his appointment, only to deal with the automated attendant for five minutes, only to then find out they cancelled my appointment since I didn't confirm fast enough. Two out of three digital boxes have broken within four months. I even brought one back myself only for them to give me another defective box. It's a monopoly and I hate not having choice in my cable provider. read more

This is the worst cable company I have ever had have had AT&T Verizon and Time Warner this ranks far below all of them horrible customer service rude adding extra charges on bills lying about promotional services. Make sure you check every bill every month with a fine tooth comb for extra hidden charges because they well and it's happened numerous times these guys are scam artist and they don't care because they're huge corporation. read more

Charter sucks *#|~.!!!!!! I hate them so so much!!!! I don't have HD so it's like a big F you when I can't watch certain movies or episodes because they only offer them in HD. I was just watching Homeland on demand and episode 2 is only offered in HD, but episode 3 is available. What the F, its like theres a a drunk at the controls or an A hole that just likes F-ing with people!!!!! read more

Tonight, I had to speak to two representatives. The first was nice and listened but could not help. The second one went like this.... Charter rep ," how can I give you excellent service blah blah?" Me,"I can not log into the app on my tablet to watch tv. Would you please verify my email at charter.net and reset my password?" Charter rep,"I need your name, address, verify your name again, give your secret code hold hold hold. Hold hold hold some more. Then she wants to verify my router works. Hold hold hold. 9 minutes later she announces the name of my wifi network and asks me if this is correct and she is ready to reset that password." Me," ah, have you listened at all?" Pfff.... Another typical charter experience. No one listens. No one cares, the service sucks. The cable sucks. The Internet won't travel through the house and they expect you to pay full price for less then half price service. All in all if I could give no stars I would and this review is not just based on this call, it's based on our 5 year relationship that I hate but because the FCC says the city contracts with cable providers and they don't regulate that, our city chose sucky charter. read more

Worst internet ever. Have to reset my modem daily and my computer is hard wired. The staff is a joke. Biggest waste of money I'v ever spent on Internet. Go with Verizon. read more

There is a reason charter has 1.5 stars it sucks....customer service sucks the service sucks. Try to resolve a problem with service and you'll spend 45min on hold they will 'escalate' the problem but WILL NOT call back with resolution. Now they sell Roku but do not support it you pay monthly and if service is not available then you are assed out...do yourself a favor find another service and def do not sign any contracts. Bottom line Charter does not care about its customers and that's why reviews are so terrible. read more

Ask for Neil Hammel.....Sales/Customer Service Rep. I walked in and needed to replace my old modem and pick up a new one (usually hating to deal with Charter) but to my surprise an outstanding employee assisted me. He left nothing to change an took the time to make sure I was all set. He even got a tech to assist me at my home the same day!!! He actually cared about the process I would go through to replace my box and modem system up myself. I am staying with Charter now and know I can deal with professional (live) employees. Bravo Neil! read more

Number 1 worst company, hope close down soon. The wifi is not working i make phone call they tell me will send someone come in take look is free , I ask many many time for sure it is free! She say yes on the phone,but after they came check, they charge me$60 for service, it is cheating so suck. read more

A friend is house bound. She cannot call out, only take calls. Charter now refuses to call her. To fix their problem. You believe that? I called every number they gave me, explained the situation, something they have done in the past several times and nothing. Hate is a strong word but really, that is the right word to use. I hate charter communications. read more

In hopes of luring new subscribers, this weekend HBO offered a free preview from Friday through Monday. We kept checking Friday night and finally called Charter to see when the preview would be available. A rep told us Charter was "not participating in the free HBO preview service" (even though Time Warner, Comcast, and the other big companies were). Same thing with the NBA channel--Charter has no agreement, so we are locked out of all Laker and Clipper games that are not on ESPN, TNT or ABC. Why the second class service? We are moving to Amazon Streaming. read more