Ivan and Alejandro were so helpful and kind our Phone technician also was awesome really appreciate…read morethe quick help and the kind welcome to the city.

Their sales tactics equate to downright harassment. A salesman showed up at our door and asked if…read morewe were interested in switching the Spectrum. My husband said we were interested and would like details sent to our email so that he could have time to compare pricing before ever agreeing to anything. They then called to schedule an installation appointment. We said we did not order an installation. They asked again if we wanted their services. We said at this point no. Then they called again to schedule an installation. We again said we did not order one and we would definitely not be ordering one in the future at this point. Then they called AGAIN.to confirm our installation appointment and said it was scheduled for the end of the week. We said we did not order installation or any service, that they needed to cancel. They said we had to call management to cancel or go online. We went online. There is no cancellation option. You have to call. We called. They said they had no order. Okay fine. Figured it was done. They showed up this morning for installation. It took calling three different numbers to finally get ahold of a manager to cancel an order we never made. The guy who showed up to install has said this has become a common tactic amongst their sales reps to try and get people to just comply with signing up. That is downright shady, inappropriate, and qualifies as harassment. We will never sign up for spectrum in the future if this is how they treat just potential customers.

We had an appointment set up to have Frontier Internet installed and Eddie was fantastic. We got…read morethe new Eero system with dual modems. Eddie was professional, knowledgeable and kind. We appreciated his customer service skills and quality workmanship. Great value and quality signal. Highly recommended.

Don't waste your time or money on this company or their products and services. They have been…read morebought by Verizon and the transition has been less than graceful by any measurable means. Their service technicians have been amazing. They are knowledgeable, reliable and frankly the best part of the entire company. Customer support reps are short term contractors (high turnover by design) who have the knowledge of they prompts they are given which are greatly disconnected from the regions they take calls for. I've had two calls with them for trouble shooting the intermittent service we were getting. Both calls lasted a full hour and both gave advice that contradicted what the technicians said after they came out to resolve the problems. One told me to get rid of my coaxle cable and a technician would run a different cable to fix the problem free of charge. The technician came out and was blown away that I was advised to get rid of it and he had to wave the charges for the install. I won't continue this saga with further examples and details, but please know there is more. It's been the worst experience and has me thinking that I should be able to invoice them for all of the time I have spent working on getting the service to run properly, scheduling and being available to technicians and for the wild goose chase of trying to return the equipment to non-existent stores that are still listed as valid addresses. Your time would be better trying to get milk from a duck than getting this service to work.

We had the technicians Fernando and Chad over this week. They installed security cameras. It was…read morenot an easy job. They were both awesome to deal with, they were patient to figure things out and did a great job to get it done. A 5 out 5 plus performance!

Came out right away and came up with innovative ways to fix my security camera systemread more

Thank you Jose for helping me return some equipment today. The store was clean and I was help very…read morequickly with the appointment I made online. (I highly recommend making an appointment before you go!). Jose gave me a bundle option to help me save some money.

Absolutely terrible customer service…read more We've been Spectrum customers for 9 years and have visited this location many times. Unfortunately, this isn't the first time we've experienced poor customer service here, but we've always let it go and given them another chance. We had to come in for a new physical SIM card because of an issue on Spectrum's end. For the past 2 months, we've had an open ticket after a random phone that doesn't belong to us was mistakenly added to our account. Once Spectrum finally began resolving the issue, they told my husband to visit the store for a replacement SIM card. After the new SIM card was installed, his phone completely stopped working. He couldn't make or receive calls, send or receive texts, or use cellular data. We scheduled the very first appointment available, which wasn't until 4:00 p.m. We came in as soon as we could. While we were in the store, we were also on the phone with Spectrum Customer Service trying to activate one of our watches. The representative on the phone was incredibly patient, kind, and spent over an hour and a half helping us until the watch was finally fixed. We truly appreciated her. The experience inside the store was the complete opposite. The employee helping us was polite at first, but once he couldn't fix the SIM card issue, it felt like no one wanted to help anymore. My husband simply said, "This is ridiculous. I shouldn't have to buy a new phone just because of this." Without anyone even speaking to her, the manager--a shorter woman with short hair--yelled across the store that we couldn't trade in or buy a phone because it takes over two hours, that we should have come earlier or made an appointment, and that they were closing in 20 minutes. I repeatedly explained that we did make an appt as soon as one was available, and the earliest opening was 4p.m. She ignored what I was saying and just kept repeating, "Not my problem." When we briefly considered getting a new phone, we even showed the staff that the next available appointment online was also around 3or 4p.m., just like ours. If the process truly requires over 2 hours, then why are appointments still being offered that late in the day? That makes no sense. Honestly, if you're reading this and thinking an appointment matters, based on our experience, it really didn't. The store was nearly empty. There were 4 other representatives, including the manager, standing around at their desk while walk-in customers were being helped as they came in. If appointments are required or are going to be used as an excuse, then they should actually serve a purpose. She also told us if we wanted help, we could go to Best Buy and see Geek Squad instead. Hearing a Spectrum manager tell paying customers to go somewhere else because she didn't want to help was incredibly unprofessional. Every time I tried to calmly explain the situation, she interrupted, raised her voice, and continued repeating that it wasn't her problem. Eventually my husband became frustrated and raised his voice as well. While he later apologized--which was the right thing to do--I honestly don't think she deserved one. I normally believe everyone deserves an apology when things get heated, but she was never respectful, welcoming, or warm throughout the entire interaction. As the manager, she should have been the one setting the tone and helping de-escalate the situation, not making it worse. Instead, she continued threatening that she didn't have to sell us a phone and that we could leave, even though they weren't actually helping us in the first place. I'm honestly not sure how someone with that attitude is in a management position. Even the Spectrum Customer Service representative on the phone overheard the interaction and commented that the employees were not speaking to us appropriately. She also mentioned that every Spectrum store should have staff who can assist customers with technical issues, not just sales. If you're in Oxnard and need to visit this Spectrum location, I would recommend going somewhere else. The manager's attitude was rude, dismissive, condescending, and completely lacking in professionalism. A manager should lead by example, de-escalate difficult situations, and treat customers with respect. Unfortunately, that was not the experience we had here.

Awesome cellphone repair Very quick the gentleman explains…read moreeverything and pricing was very competitive. He fixed my iPhone screen in 15 min. I noticed that he also fixes e-scooter. I'm going to bring mine next time.

worst shop ever ill make sure to tell everyone! i listed a phone on offer up for 30 bucks this guy…read moremessages me telling me he's interested and also keep in mind i put in description "phone does not work *for parts* " and once i get there he tells me he cant take it cause he needs the icloud and password for it and that he cant take it!!! like what a biggest waste of my time! hes a huge scam and bad business on his end. guy makes me drive 20 minutes then says he cant take it. wasting my time and gas. please please do not shop here. lets get him out of business im already posting this everywhere too. make sure you dont shop here theres other places that are better!

This review is about the Verizon call center, first of all I was on hold two hours waiting for a…read moresupervisor to get back to me they hung up on me. I called several times to try to reduce my payments, they told me something that was not true then when I try to questioned it the supervisor tried to cover it up by hanging up on me. I asked them about the recording of the times l called but they said they couldn't locate them . I beet was Verizon for many years but the pass few years the company been careless, and unprofessional to their consumers by long wait times, fees that don't make sense , and customers service representatives has No knowledge of the products they are selling or communicating skills. Instead of apologizing the just say they are new employees! Please do better......

I stream video instead of watching cable so I put in two top of the line distributed WiFi routers…read morewired to the FIOS router (turned off the Wifi in the FIOS router its not as good for huge areas) to be 100% sure both floors had good coverage everywhere. That works flawlessly. Service has been good I consistently get around the 150 mbs I'm paying for and I have had no outages. My only interaction with customer service so far was when I dropped the phone service and that went smoothly.

Was very surprised to see on Yelp that this store was rated below 4 stars, way below. I purchased…read moremy first iPhone there today and the service was spectacular, all-around. I could feel the unity among the team members there. Was helped by a staff member named Ramon. Told him what I wanted exactly, and he got me in and out quickly. Very respectable staff. Would recommend it to family and friends for sure. Thank you to all three of you! This phone is awesome. God Bless.

Absolutely unacceptable behavior and disgraceful customer service…read more Mauricio (Assistant Manager) and Ryan (Sales Expert) laughed when I asked for help and refused to assist me, sending me to Apple instead. No professionalism, no empathy, no accountability--just disrespect. This is not customer service; it's neglect and arrogance. After being a loyal AT&T customer for many years, this experience has pushed me to move my business away from AT&T. I will also be filing formal complaints with AT&T Corporate and the Better Business Bureau (BBB). No customer should ever be treated this way.

Was sold on high speed fiber and am paying for 500 Mbs. I am not getting anywhere need this speed…read more When I move my laptop to other places with other internet services I can get over 500 Mbs. I live in central Ventura, Ca 93003. When I called ATT, they ran a test and said my modem was receiving 500 mbs. They then calimed that their servie is to provide 500 Mbs to the modem but not to my computer, whith is on a high speed ethernet plugged directly into the modem. So what do I do? Crappy ATT or crappy Spectrum. Unbelievable!

The internet service is terrible. They are so expensive and when I needed internet most during this…read morepandemic, its been soo unreliable. My instructors at college can't believe it. The internet is so slow and kicks you off every 10 minutes, making it impossible to do any classes or work. I will definitely be switching providers. Please don't make the same mistake I made.