Local Computer Business since 1987…read more 25 years in business speaks for itself whether your computer needs are for business or home this is the place to go from internet to laptops to servers. I brought my laptop in on a Monday panicking because it wouldn't boot up. I was greeted with reassurance that is was most likely a virus that was going around and not to worry. On Wednesday morning Specialized called to say that my laptop was up and running and ready to be picked up. Price was very fair and I didn't have to deal with the Geek Squad which to me is a complete nightmare of over rated "Geeks"

This has nothing to do with COVID. I've been inStevens point for four years and we've had problems…read morenon stop. I swear these things are on a timer to go out 3-4 times a year. The service sucks and wifi is worse. Oh, you want two devices on the wifi? Good luck loading anything. A computer and TV? Lol better luck next time! Gaming system? Forget about it. Spectrum, you blow.

I had to have my computer serviced because I screwed up my computer…read more The extent of my screw up necessitated having the Operating System reinstalled. I took my ailing terminal to Zaxx's to get the work done. I fully expected the work to take more than a day because I got there late in the morning. To my surprise, I received a call less than 5 hours later telling me that my computer was ready for pick up!! The personnel at the shop is friendly and courteous; and my bill was exactly the same as the estimate. Zaxx's is a top-shelf repair shop!!

I came to Zaxx for the first time 3 years ago when I moved to the area. I was leery, these smaller…read moreplaces can really be expensive. To my surprise, not only were they reasonable, but they threw in a few minor freebies to help me and my family out. Our household has six computers between us and with younger children using them, I spend more time at Zaxx than I would like. But, they are always accommodating, making sure I get the very best out of my warranties and always making sure the repairs are permanent fixes. Finally, when my home office computer began to shut off without warning, they worked with me to make sure that not only did I have a replacement, but all my important files for work were transferred over. All for an unimaginably low price. My desperation over the loss of my ability to work in this economy didn't bring me to tears, but their unexpected kindness and sincere desire to help me, did. These guys TOTALLY rock! :)

very professional and speedy service!!!! will recommend to…read moreanyone that needs a computer repair!!! also was shocked at how little the total bill was. way to go guys keep up the great work i will be back

I stopped in to check out trading my old iPhone in for the iPhone 18, unfortunately it didn't…read morehappen. The employees at this location were very helpful the advertised trade in special didn't include my current plan. I took a pass this time on upgrading to a new phone, but would recommend this store.

Alright verizon, i have been with you guys since you bought out alltel many moons ago. Couple…read morehiccups in that time but nothing serious. Now i am about ready to drop all my devices on the counter and walk out. Heres why. My husband passed away in December. I stopped at the verizon in Merrill WI on Monday January 9, 2023 with his death certificate and explained i no longer needed his line. They cancelled the line but said they could not take the phone back as it is not a corporate location so they had to call in and have a box/shipping label sent to me to send his phone back in. I get the box on Friday January 13, 2023. I did everything the instructions said to do as far as factory resetting the phone, etc.. i dropped the box off at the UPS store in Wausau WI on Monday January 16, 2023. I received my monthly bill which showed a balance of well over a grand. I contacted verizon via the chat option and they said the device had been received on or around January 22, 2023 approximately. They said they would update my account to reflect the device being returned and accepted. I kept getting texts to return the device. So i contacted verizon again via chat, they reassured me the device had been returned and accepted at the warehouse. Okay great, so why isnt my account updated yet? Well that can take 5-10 business days. Okay fine. Verizon agent tells me it will be updated and not to worry. Few days go by and i get another text to return the device. So i reach out to verizon chat again (this would be beginning of February now). They again reassure me account will be updated and they escalated the ticket to management. February 10, 2023 my bill has still not been updated so i can pay it, i contact verizon chat AGAIN (this being like the 5th time) i am told again the device was returned and accepted and they will need 8-10 business days to complete the expedited ticket and my account should be updated by February 20, 2023 so i can pay my bill. It is February 22, 2023 and i had to reach out to verizon chat again this morning as my account is still not reflecting the correct pricing for my phone line and the tablet line. Now i received an email from verizon financials regarding my "late bill". At this point i posted my complaint all over facebook, within minutes they told me to send them a message on facebook and someone would rectify the situation. So i send a message around 3:30pm on Sunday February 26, 2023. It is now 7:24pm and i have nothing, no answers, no solutions, nothing after 4 hours. They tell me the escalated ticket is still being processed. What happened to the 8-10 business days i was told 20+ days ago? SERIOUSLY! Now today March 2, 2023 I notice an alert on the top of my screen about data usage limited, so i again reach out to verizon. I try calling and after threw attempts i was not able to reach an actual agent. So i went through the chat option as thats the only option i had, there the agent told me my services were suspended after being reassured by the last couple agents that will not happen. I have screen shots. WTF! I am upset. Its like reopening the wound every damn time i have to do this. Having to go through this so many times on the same issue is absolutely rediculous. Do better verizon. For what we pay for your So So service, find a way to rectify this and maybe you wont lose a 15+ year customer. Sincerely, A very pissed off widow.

10/10 recommend for anyone looking for new windows for their lake house or cabin. New owners are…read morecommunicative and easy to work with. The install team is great. Give them a call.

honest company with a great owner. I recommend for anyone locally needing replacement windows or…read moreglass

We bought a Speed Queen washer from KP a year ago and everything was great. They delivered it a…read moreday later and the washer is better than the Maytag we had for years plus it is made in Ripon! KP people are friendly and are coming to fix a dishwasher that isn't carried by them. I can't imagine going anywhere else for products.

I scheduled an appointment to have my in-range microwave looked at and had it booked and…read moreeverything. When I let them know it would be a tenant there to let them in, they canceled my appointment and refused to give me another time or day that they could come and said that this would be lower priority than every single service call they had. Extremely rude and unprofessional and not sure why a homeowner trying to fix their one home for their tenant would be something they are unwilling to do. Absolutely ridiculous and do not recommend.

fix problems quickly and efficiently. Others we had response times as long as 4 months. others that…read morewere honest enough to admit they did not know what they were doing.

I called three times in November for service on my Generac generator and am still waiting for a…read morecall back. No service at all. It should not take three months for a reply. I finally found another contractor to fix it.

I purchased a key fob and two entrance locks from Midstate. I am getting up in age so maybe that…read morewas the problem. I couldn't get the entrance lock to work right. Jenni gave me the option to return the lock sets or have Rick come and install the lock sets for me. I had Rick come install them and they are working now. They didn't charge me a thing for coming out to install them. I would recommend this business any day. Thanks Midstate lock & Safe for your Great service. Ken & Cathy G.

I ordered a remote key fob for a Smart car. EBay provider suggested MIDSTATE LOCK in Stevens…read morePoint. Owner quoted $120 to cut and program. After finishing cutting she took key to car for programming. Only 2 buttons out of 4 worked. She said she only guaranteed her $55 key, which is identical to my $20 Ebay key. Not only was the programming wrong even the cut only works one way instead of 2 ways. She said tough luck. Now I'm out $140. Hopefully she's out a LOT of customers.