I bought a phone for my elderly mother in law, they are in their 70s and just driving from Waupaca…read moreto their store is a lot for them. They promised me they would transfer all of her information over to her new phone and they were treated very rudely. I am real concerned when a retail establishment does not treat elderly people with the respect and care they need. Take your business somewhere else they have no customer service or professional skills.

Oh please hire people who know what they are doing and can handle problems…read more In addition if you are a legal ccw owner they will ask you to disarm without warning.

Went to the store at 11 AM to get a Sim card for a phone. Owner could not accommodate because…read moreapparently he lost the key for the store and it takes an hour to come online. Owner was rude and wouldn't consider my request.

Our customer service was excellent. Bekah, our agent was an EXCELLENT helper! She was able to get…read moremy husband to get a smart phone when he was insistent that he was not going to get one! He was back in the old days of the flip phone and insisting on trying to get one of those again but changed his mind after talking with her. We would gladly keep going to this store, especially if Bekah was there to help us again. Way to go Bekah!

Trying to keep it short- First off, I'll just say for being…read morea phone company it's TERRIBLE trying to get a hold of anyone, either at the local Rib Mtn store (22+ minutes of constant ringing, then got hung up on) then I called back (rang for 10+ minutes then I hung up and headed to the store) only to find 3 employees sitting at their tables all on a device with NOT a single customer in there, or calling the 800 number it's impossible to get through. The stupid automated line doesn't understand what you're calling for and it's very frustrating trying to maneuver through it when you just have a question, but isn't any of the options. For another, with issues regarding billing, discrepancies, collections whatever the issue, everyone just passes the buck to the next person and then to another, and then another- just constant transferring to other departments. When you finally get someone, they are very hard to understand! After 2 hours on the phone (at home) and then 2 hours (at the store) either with an employee, I on phone with Customer Care, then with the manager, and still no result. Again, was sent in circles to call this 800 number, then transferred to billing etc. etc. etc. It seems impossible to get out of their service if you are unhappy with it or have terrible reception as we did. Kept losing calls, crackly lines, even when I called the 800 numbers it was crackly. OR they'll send you to collections, even when you were told by the manager, due to our situation we didn't have to pay that bill. That was a joke! Good luck getting where you need to. From our short experience there, I would not recommend them unless they change their process of answering phones, and handling customer service, on all levels.

We purchased 2 phones at the Wausau AT&T store in Wausau, as well as, accessories and dealt with…read moreBlake. It was such a positive experience. He explained everything so well and gave us advice if we asked. All the employees in the store were also very nice. Best experience we have had at an AT&T store. We will definitely make the longer trip again for all our phone needs.

From the moment we walked in, Josh was incredibly helpful in getting us exactly what we needed. He…read morewas friendly, attentive, and made the entire experience seamless. Highly recommend working with him!

Night and day difference of customer service compared to the Rib Mountain location. The staff here…read moreis kind, helpful, and interested in assisting the customers. The Rib Mountain location needs to take note of how the Schofield location does things and trains their employees. Awesome job Schofield location, keep it up!

Waited for 3 hours to simply upgrade my phone after being told it would take a half hour to an…read morehour, only to be patronized by the manager as I was leaving being told to "have a good life". I responded that I didn't need the sarcasm but he said again. So I told him what to do and was told I was banned from the store. While waiting I asked the manager and "Tyler" if they would be satisfied with receiving the same service they were providing, which they did not respond to.

From the owner: Visit the T-Mobile store in Stevens Point and discover America's largest, fastest, and most…read morereliable 5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 5370 US Highway 10 E can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

We receive notification Friday that we were finally converted to T-Mobile from US Cellular, and we…read morehad some questions, so we decided to visit the store in Plover, Wisconsin. To be honest we were anticipating spending several hours, mainly due to previous experiences with US Cellular, so we were pleasantly surprised to find that the store had three representatives and we were immediately helped by Tylor Peterson. He was very knowledgeable, helpful, and patient with us as we asked all of our questions, and tried to figure out what we needed to do. We ended up purchasing two new iPhones and Apple watches. had already planned to upgrade our phones and watches, and Tylor helped us make which ones were the best for us. Overall, it was the best experience in a mobile phone store that we have ever had. Kudos to Tylor for being an awesome representative.

From the owner: Visit the T-Mobile store in Greenbelt and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 8819 Greenbelt Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

I sent an E Mail message asking them to contact me for service a couple of weeks ago, no response…read more I called them a few days ago and left a detailed message outlining my needs and asking them to contact me, no response. Their advertisement on Channel 9 sounds good but that is as far as it goes. I will find another business that is more interested.

Got my computer back up and running in minutes. Very helpful and knowledgeable. Explained things…read morein a way I understood.

Absolutely the best experience I have ever had upgrading my phone. Alex is a true professional and…read moreI'm sure as you know he must be a valued member of your team. I hope a raise in pay is in his future... Well done!

Horrible customer service. My Mom has been on my plan for several years and now canceled because…read morethis location had their head up their ass. Nobody checked on the root cause of why her phone wasn't working. They treated her like she knew nothing and assumed it was user problem. They changed the sim card after some persuasion. The phone worked again but after 12 hrs it was down again.

If your wondering how good T-Mobile networks is in Marshfield, it's actually very good. I switched…read morefrom AT&T to T-Mobile and I think T-Mobile is better in this area. The store is a little understaffed. Other wise I think they do a good job here. T-Mobile is a budding rival for AT&T and Verizon. They are really pushing the 5G networks and that's cool.

Very unhappy to be stuck with them in a two-year contract. Unhelpful. Rude. Dishonest. Don't go…read morewith T-Mobile. Definitely don't go here. Some of the worst interactions I've ever had, in my life. They're trying to get a commission, not help people.