Worst experience ever!
First off, all 4 people working, took turns, to help my family try and switch plans to T-mobile. It made it seem from the start that we were not important, and that the employees could care less if they actually helped us. This was the most unprofessional place I have been to in a long time.
We were flip flopped between representatives, told plans were available, then not available, told phones were available, and then not available.... This was a collection of reasons that I told my family we were NOT going to change their plans to Tmobile. The final nail in the coffin for me, was the fact that the person helping us, was on the phone the whole time, and we seemed to not be important at all, and second rate guests.
To be on the phone, while trying to help us? Really?!?
The last this that just pissed me off, is that I found out this store, was not even an actual T-mobile store, it was an "authorized retailer", that had four workers at it, that seemed to have NO clue what they were doing.
I have had T-mobile to Sprint, to now T-mobile again, for the better part of 16 years, and I have never had such a poor experience with this company!
On top of all of this, we left, just to find they made 2 of the 3 phones we came in with, inoperable. It took another 48 minutes on the phone with Sprint, to get these two phones operationable again. This store is laden with unprofessional, untrained, and inexperienced employees, and I will make sure my friends, family, qnd others I talk to, stay far away from this location.
This "Authorized Retailer" is an absolute detriment, and major risk, to T-mobile's reputation! read more