I am very upset with this company. I have COPD and I had reserved a portable oxygen concentrator…read moreand was picking it up on my way to the airport for my nephews Celebration Life in the Rocky Mountains of Colorado. First of all when I arrived to pick it up they had me under a different name, the front desk girls were very nice and figured it out by calling out 2 men I assumed may have been the respiratory therapists I had spoken to when I had reserved it. So they got that straight, not a real big deal, that happens. So they bring out this rather large machine that was the size of a Hoover upright vacuum cleaner on wheels. When I say portable I'm thinking of something manageable that you put over your shoulder. This thing came with 2 pretty heavy batteries and 2 battery chargers. So now I have a vacuum cleaner and an extra very heavy bag to drag through the airport with my suitcase and a carry on bag. I told them I was expecting more of a portable that you carry over your shoulder. They said oh for that you need to be evaluated by a respiratory therapist. Had they told me it would be this big thing I would have gone somewhere else or been evaluated for something of reasonable size. There was no way I could manage this but that's all they could give me. Now, I explained to them when I reserved it that I was going to Colorado to an extreme altitude and I knew I would have trouble breathing. That was an understatement!!! So I checked my suitcase but the rest had to be carried on. The vacuum sized machine and my carry on needed to be lifted up into the overhead compartment, the bag of equipment goes under the seat. I'm 70 years old. So I land in Colorado and immediately can't breathe. Now I have to unload off the plane, take a tram and get on and off a shuttle bus to the car rental place. Load it up and drive up into the mountains into the Continental Divide at 11,307 elevation. I get to my hotel and start to unload and am now in serious trouble. I can't make it in least of all with all this stuff. The staff saw me sitting on the ground and came to rescue me. So I survive the 1st night by just sitting still in my room, just going to the bathroom was too much in order to breathe. The next day is the service and I called the troops to help get me in. No now I'm huffing and puffing and turned it up and although it says it goes up to 3 liters it just starts beeping. People are speaking and I'm beeping so I had to turn it off. Next day I'm in the ambulance in respiratory distress. The doctors were appalled with the equipment I was given. I then had to rent another system and was able to put it over my shoulder. It was the size of a good sized book. Apparently the men who I talked to at Aspirus who I assumed were respiratory therapists don't understand about the needs for high altitudes. I'm a nurse and the respiratory therapists I worked with were knowledgeable but not these two. My advice to them is to research breathing in very high altitudes and work with its patients to get them something appropriate. I wonder if this was the first time they ever supplied oxygen for someone traveling to high elevation. I'm just beside myself So it's time to fly home and now I have even more stuff. I can't wait to tell my doctor this and I hope she goes ballistic. So if you need oxygen I would not ever go here again. I don't think they know what they're doing.

Picked up my CPAP several days ago, the RT was incredibly helpful and knowledgeable…read more Thank you very much!

The Alpine team was very helpful and they even offered delivery and installation service. With a…read morehuge selection to look at in their showroom, it was easy to find a lift chair for us! Alpine is my go-to for all my wife and I's medical equipment needs!

They were fraudulent in claiming the lift chair was made in America before and after the sale …read more Extremely unreliable on getting back to you . They do not back up their warranties for anything . They try to send you on Wild Goose chases saying they'll work with you then and then that backing it up . When they came out for the remote not working they replaced it to not even test it for the issue to still be on going . After first-hand viewing hand viewing as well as video and audio being brought in they still take no responsibility of the lift/bracket issues . After 6-8 months of being jerked around and the manufacturer being upset that nothing was done through the manufacturer just had the entire metal framework replaced as well as the Box the controller hooks up to . The manufacturer saying Alpine should have taken care of all this . Tried being nice and working with these people forever just for them to continuously blow off responsibility . Highly do not recommend .

I originally reviewed Wisconsin-based Ki Mobility after first experiencing their durable medical…read moreequipment. In my case, this has primarily been a Ki Catalyst 5. a Ki Catalyst 5 is a manual folding wheelchair generally targeted toward the more active wheelchair user. I'd initially encountered Ki Mobility through a wheelchair I found at a Goodwill. It was pretty basic, but it filled the need at the time. In early 2020, I found myself in a pretty serious health crisis and ended up needing a new, customized chair due to an upper leg amputation. I worked through Numotion, a garbage company, but did manage to get a Catalyst 5 ordered. The Catalyst 5 is generally an active lifestyle chair. It's not really a sports chair, as most of those are rigid frame. The Catalyst 5 folds up, and it fulfilled my need of having a chair I could fit in my car with my now even shorter left leg. From what I've been told, Ki was started by two people with 50 years of complex rehab experience. I believe one came from Sunrise Medical (home of the beloved Quickie 2). My initial review of Ki Mobility was a 5-star. Having been in multiple key chairs since 2020, I'm now dropping it to a 3-star review. After having dealt with Ki Mobility since that 2020 experience, I've become less impressed with the wheelchairs and even less experienced with the company itself. As I noted in my original review, The Catalyst 5 struck me early on as a somewhat refined Quickie 2. Having fully experienced the Catalyst 5 now, I would say they have a strong frame and seating. They have abysmal ancillary parts like casters and brakes. I've had casters and brakes get into disrepair quite quickly, and I've found more than once that even among Ki models they alter the measurements slightly between their models requiring you to essentially go back to them. It's dreadful. It might be workable if they responded well, but they don't. I'm willing to accept that casters and brakes (and other parts) get into disrepair and need adjustment. The dismal part is how quickly that happens here, and just how little Ki backs up their product. Case in point most recently. My less than one-year-old Catalyst 5 had a left brake completely brake - not get loose, not need an adjustment - an actual brake. Quality wheelchair parts don't break in the first year of life for a chair. Nearly every insurance company uses a five-year-cycle if they cover DME - in other words, a chair has to last five years. A brake that breaks in the first year, unless outright abuse is involved, should be replaced by the company. Period. It's well within warranty. But, of course, Ki Mobility denied it because it was an unclear explanation on how it happened. So, my experiment with Ki Mobility is done. I'll still give them that the frames are solid and the seating seems to be durable. However, with supporting parts that have been consistently poor and customer service that doesn't serve the customer this will no doubt be my final Ki Mobility product.

I will never order a Ki Mobility chair again for my family member…read more They said it would not be much heavier than a titanium chair. NOT. I am on my third pair of scissor locks. The first pair lasted 5 years. That's. fine. I have gone through another two in 11 months and the springs have failed again. Called Ki and they do not support the product past the warranty. OK. So it's $70 every time they fail plus another $10 for shipping. It's frustrating that the small spring that fails probably costs less than a $1 and I could fix it on my own BUT they don't sell it. Of course, there are other things that I have had to replace on this chair out-of-pocket. Bottom line: Product reliability is low. Support is even lower. Buy something else from someone else.

So friendly, helpful and professional. I picked up a hospital bed for my sister and the product…read morewas very clean and in great shape. These folks absolutely rock!

From the owner: Good News Project is a 40-year-old nonprofit organization with a vision of caring for the…read moreenvironment and each other, through three different programs. As a DNR registered recycling collector, Good News Project’s E-Cycling Program provides a resource in Central Wisconsin to help keep electronic waste out of landfills by collecting and safely recycling outdated electronics. Valuable resources are reclaimed, toxins are kept out of our air and water, and nothing ends up in the landfill. In 2020 and 2024, our E-Cycling collection program was awarded an Electronics Collection Excellence Award by the Wisconsin DNR. Our Health Equipment Lending Program (HELP) loans durable medical equipment like walkers, wheelchairs, and hospital beds to those in our community. Donated equipment is safety checked, repaired if needed, and sent through an industrial sanitizing machine and absorbed into the inventory of equipment, ready for lending to clients. HELP was mentioned in the Harvard Health Letter in March 2020 as being an accessible and user-friendly resource for people with durable medical equipment needs. Good News Project facilitates international trips for volunteers with a heart for service. These trips to the West Indies focus on providing housing, education for sustainable living, and companionship for the poor. Due to travel restraints, service trips have been put on hold until 2024, though our efforts continue via donations of health equipment and other relief supplies.

Apria has been the most difficult company I have had the displeasure of working with. I received a…read moreprescription from my doctor for a travel C-Pap. After the prescription was rejected by my normal provider of healthcare equipment, I was redirected to Apria by my insurance provider UMR. My Doctor sent the prescription to the local Apria in Marshfield, WI. I received a call from Wendy at the local branch of Apria and was informed that I would have to pay out of pocket for the equipment as it was considered a "luxury item". I informed her that having sleep apnea was no luxury, and I was offended by this statement, and that my insurance company, UMR, had verified that this was covered under my plan. She proceeded to tell me she had been working in the industry for over 30 years and knew what she was talking about, but said she would check with her manager. I then received a call from Brad, who proceeded to tell me that this item was not covered by insurance and that I would have to pay out of pocket. I called UMR that same day and spoke to the head of Customer Service, and she was kind enough to call Brad at the Marshfield Branch of Apria to confirm this machine was covered. Brad submitted for pre-approval, and unfortunately, the pre-approval was denied because the coding provided by my doctor's office was incorrect. UMR was kind enough to call my doctor's office a few days later and get corrected coding submitted in a new prescription to Apria. I called Apria to verify they got it. A few days later, they called to let me know it was in process. Yeah! Finally getting my much-needed equipment. Today I got a call from the very nice Customer Service person at UMR to check on things, as they had not seen a pre-approval submitted for the machine. I proceeded to call the local Marshfield, WI branch of Apria to find out what was going on, and was informed they would not be processing my order, as they quote "Did not make enough money on the order through insurance."! This whole process is now going on 3 weeks and Apria Marshfield basically just told me to go pound sand. Unbelievable! I am sure Apria is a good company, but I would avoid the local Marshfield branch at all costs.

The most aweful customer service I have ever experienced. My husband needed a nebulizer machine…read moreasap. The provider sent the orders to Apria immediately. It took many phone calls, speaking to an Apria manager and three days before he finally was able to get it. The provider had to send the information to Apria three times. When he did finally go in to pick it up, nobody knew where his paperwork was and he was given wrong information on payment. None of the staff have a clue about how to do their jobs. When you call in you are treated like you are bothering them. It is mind blowing that any provider would use this company for their patient's medical equipment needs!! Apria needs to be shut down. They are not there for the patient and their attitude is horrible. They really dont deserve the one star that I am required to leave on this review.

When you are in the health care field and you have the owner of the company working with you and…read moremaking sure all the in home clients are cared for when there is people calling in sick or short staffed and Jeanette is filling in at these homes on a daily basis plus doing all the schedules and etc then you no you are working for a company who cares about the needs of others and gets it done. Thanks Jeanette for all you do for your community

I was a caregiver for this company and I loved it. What a great company to work for. Jeanette is a…read morewonderful person and boss. She is compassionate and always there to answer questions for the client as well as the caregivers. I would recommend her company for all your caregiving needs

A nice local store to buy medical scrubs, undershirts, and lab coats for men and women. Located in…read moreRib Mountain, it has a variety of brands - Cherokee, Healing Hands, Med Couture - with a range of price points. They also sell compression socks and other accessories like cute badge holders. The check out girl was nice and polite.

most garbage place I've ever been to extremely expensive predatory pricing slow as can be and never…read morecan get it together and get you your medical supplies in a timely manner

I was recommended Rapid Rehab by another medical supply store that did not have the walker my…read morehusband needed. The walker was ordered and approved by his insurance. I spoke with Brooke on the phone who helped me and told her I would be in to pick it up soon because he just came home from hospital and would need this at home. At arriving at Rapid Rehab I was told my husband had to be there to sign and fitted for walker. This was never told to me during my many conversations with Brooke. Jodi and Jessica both told me they assumed I knew he needed to come to sign. It was very difficult sending email for my husband to sign as he a cancer patient was just discharged a day ago from hospital stay. He will probably need a wheelchair at sometime and I will not come back to Rapid Rehab and I will share this horrible experience with my insurance and Lacrosse Mayo Hospital and Rochester Mayo Hospital.