Went in today for a simple cracked screen fix, and Tristan rocked it!!! He said an hour I showed 45…read moremins later he was jus to running the final tests. Tristan for the win. (Also hope I didn't misspell his name)

From the owner: Cell phone accessories, Cell phone repair, Prepaid cellular service & customized phone cases.read more

My wife and I visited the store on 10/22/22. The consultant that helped us, Zack C., was very nice,…read morevery helpful, patiently listened to us, and answered all of our questions. We left feeling good and confident in the solutions he offered us. We would definitely recommend to friends and family.

1 STAR -- Extremely disappointed with the customer service at Batteries Plus in Stevens Point…read more I am extremely upset and disappointed with the way I was treated at this location today. Yesterday, I went to Batteries Plus to have a replacement car key and key fob made. Unfortunately, the store had no power, so the employee asked me to come back later. Instead, I called the store before making another trip. The employee I spoke with yesterday was very helpful. He confirmed that the power was back on, that they had the part I needed, and that although they were a little busy because they had been without power for so long, he could still take care of my key and fob. He gave me an approximate price of $175. I specifically asked if I needed an appointment, and he told me NO. I then asked if I could come back the following day, and he said that would be fine. So I came back today based on the information YOUR EMPLOYEE gave me. Unfortunately, I dealt with a different employee today, and the experience was completely different. When I explained what I needed, his response was, "You know they are so expensive." I told him yes, I knew the price because the employee I spoke with yesterday had already given it to me. He then told me that they do these services without an appointment. I explained that the employee yesterday specifically told me I did not need an appointment. His response? "That's a lie." I was absolutely shocked. I am the customer. I called ahead. I asked questions. I confirmed the price. I asked whether I needed an appointment. I followed the instructions I was given by YOUR employee. If there was a misunderstanding between employees, that is an internal problem that should be handled between employees. I should not have been made to feel like I was lying, stupid, or somehow responsible for their lack of communication. And it wasn't just what he said--it was his entire attitude and the way he spoke to me. I felt uncomfortable and disrespected standing there. At that point, I took my keys and left. I told him he was being rude because, honestly, he was. I completely understand that employees can have stressful days. I understand that stores can be busy. I understand that miscommunication can happen. What I DON'T understand is why a customer who did exactly what she was told should be treated with such disrespect. Your own store advertises key cutting, key fob replacement, and programming services, so I expected a professional customer-service experience. (Batteries Plus⁠) Instead, I walked out feeling embarrassed, frustrated, and extremely disappointed. The way you treat customers matters. A simple, respectful explanation would have been enough. There was absolutely no reason for the attitude or for telling me that what another employee told me was "a lie." I will be taking my business elsewhere. $175 is not an insignificant amount of money, and I am certainly not going to spend it somewhere that makes me feel disrespected before I even receive the service. I hope management sees this review and takes it seriously, because this was not simply a misunderstanding about an appointment. It was a customer-service failure and an unnecessary lack of respect.

What to thank them for the honest treatment. Didn't sell me a battery…read morefor my phone because the charging port was bad and the phone does not have alot of life left. Thank you Dave Schneider

Great experience with Wayne. He took a look at my iPhone and what I thought was the lens being…read morecracked, it was not. I didn't know that my camera had covers over them. He was honest and popped off the cover and I was on my way. Integrity means a lot to me and I sincerely appreciated his! I will continue to use his services in the future for the inevitable cell phone screen breakage. Thank-you Wayne!

Wonderful Service! I recently took in four different items (an older tablet, a newer laptop and…read moretwo very old gaming systems) to be repaired. The owner Wayne was so incredibly kind, patient and professional and he explained everything they would attempt to do to fix the issues. I explained to Wayne that we were in a bit of a time crunch as we were leaving for the winter and he assured me they could get things done according to our schedule. He even offered to take the items to the post office and send them to us if the repairs took more time than we had available. Now that is going above and beyond! Wayne was very upfront about costs and two of the items would have cost much more to fix than to buy new. The repairs that were completed were finished quickly and by someone who was very meticulous. I should note that prior to going to Complete Cellular Repair I went to the Geek Squad at Best Buy and they didn't open up any devices rather they pronounced them DOA and told me I needed to buy new. Wayne and Stanley, his tech assistant, took a look at the same device and said it was an easy fix and went to work right away on it. The device has been working beautifully since and the cost was extremely reasonable, much less than purchasing a new laptop. It's hard to find true service in today's world especially in the world of tech. I am so impressed with Wayne at Complete Cellular Repair. It's clear he has a passion for fixing devices, service, dogs (if you go in be sure to say hi to Bluey and Chester) and integrity. Thank you.

Corey is as helpful as any business owner I have worked with. He transferred al the information…read morefrom my wife's old I pad and phone. Fixed her phone that was not working and fixed an Outlook e-mail problem. He also answered a number of questions my wife and I had. The price of his services was very reasonable. I see why he has a 5 star rating. Gary & Laura retired

While traveling in Wausau, WI, my mother-in-law needed to have her iPhone repaired. It turned out…read morethe battery in her iPhone 6 had swollen and could have exploded ant any moment. After contacting Cory at Nanotek Device Repair, we were confident we were in the right place. Cory was very professional and made quick work of her iPhone repair. The entire repair took less than 15 minutes and Cory did a great job. We would highly recommend Cory and Nanotek Device Repair to anyone need any type of phone /device repair in the Wausau/Schofield, WI area. Thank you, Cory!

In the past 2 years I have purchased 6 batteries including 2 AGM Marine batteries. This year one of…read moremy batteries (used for the winch) wouldn't hold a charge. needless to say I was disappointed that it only lasted a year and a half. (The battery is always stored inside.) After it was checked at the store and verified, I was told it was no longer under warranty. In my opinion, a $150 battery should last longer. I will have to find a new place to purchase batteries in the future as I find the product and support no longer is sufficient to earn my business.

I recommend these guys are great the fib ,my watches and yesterday my car battery.They are so very…read morenice and helpful.I go there for all my batteries

I came to drop off a return for Amazon, but I guess they require a printed return label. oh well…read moreguess I'll just keep it. Store was overall clean and they were helpful just wish when I search for UPS I'd say that on Google so I would have to drive to an actual ups store instead of a drop off that requires a printed label.

Have a HP Envy laptop that didn't have sound for years. My husband, with some computer experience,…read moretried to fix the sound, but would only last about 20 minutes. I couldn't enjoy YouTube or seminars, closed caption wasn't the same as hearing the words. A Wisconsin Rapids computer company had it twice, we paid, but again, not fixed permanently, only lasting minutes. I chose I.T.S.M because it is a veteran owned company and because of their honesty. They fixed it right the first time! Finally, after years of no sound, I could enjoy my laptop. I highly recommend this company. They are very professional and easy to talk with. They also sell drones, offer recycling of some electronic equipment and are a very knowledgeable resource. Call them to find out more of what they offer, they are a good company to deal with.

From the owner: I.T.S.M LLC offers services for both commercial and residential clients including networking,…read moreservers, camera systems, equipment sales, computer virus removal and troubleshooting.