1 STAR -- Extremely disappointed with the customer service at Batteries Plus in Stevens Point…read more
I am extremely upset and disappointed with the way I was treated at this location today.
Yesterday, I went to Batteries Plus to have a replacement car key and key fob made. Unfortunately, the store had no power, so the employee asked me to come back later. Instead, I called the store before making another trip.
The employee I spoke with yesterday was very helpful. He confirmed that the power was back on, that they had the part I needed, and that although they were a little busy because they had been without power for so long, he could still take care of my key and fob. He gave me an approximate price of $175. I specifically asked if I needed an appointment, and he told me NO. I then asked if I could come back the following day, and he said that would be fine.
So I came back today based on the information YOUR EMPLOYEE gave me.
Unfortunately, I dealt with a different employee today, and the experience was completely different.
When I explained what I needed, his response was, "You know they are so expensive." I told him yes, I knew the price because the employee I spoke with yesterday had already given it to me.
He then told me that they do these services without an appointment. I explained that the employee yesterday specifically told me I did not need an appointment.
His response?
"That's a lie."
I was absolutely shocked.
I am the customer. I called ahead. I asked questions. I confirmed the price. I asked whether I needed an appointment. I followed the instructions I was given by YOUR employee.
If there was a misunderstanding between employees, that is an internal problem that should be handled between employees. I should not have been made to feel like I was lying, stupid, or somehow responsible for their lack of communication.
And it wasn't just what he said--it was his entire attitude and the way he spoke to me. I felt uncomfortable and disrespected standing there.
At that point, I took my keys and left. I told him he was being rude because, honestly, he was.
I completely understand that employees can have stressful days. I understand that stores can be busy. I understand that miscommunication can happen.
What I DON'T understand is why a customer who did exactly what she was told should be treated with such disrespect.
Your own store advertises key cutting, key fob replacement, and programming services, so I expected a professional customer-service experience. (Batteries Plus)
Instead, I walked out feeling embarrassed, frustrated, and extremely disappointed.
The way you treat customers matters. A simple, respectful explanation would have been enough. There was absolutely no reason for the attitude or for telling me that what another employee told me was "a lie."
I will be taking my business elsewhere. $175 is not an insignificant amount of money, and I am certainly not going to spend it somewhere that makes me feel disrespected before I even receive the service.
I hope management sees this review and takes it seriously, because this was not simply a misunderstanding about an appointment. It was a customer-service failure and an unnecessary lack of respect.
