Alright verizon, i have been with you guys since you bought out alltel many moons ago. Couple…read morehiccups in that time but nothing serious. Now i am about ready to drop all my devices on the counter and walk out. Heres why. My husband passed away in December. I stopped at the verizon in Merrill WI on Monday January 9, 2023 with his death certificate and explained i no longer needed his line. They cancelled the line but said they could not take the phone back as it is not a corporate location so they had to call in and have a box/shipping label sent to me to send his phone back in. I get the box on Friday January 13, 2023. I did everything the instructions said to do as far as factory resetting the phone, etc.. i dropped the box off at the UPS store in Wausau WI on Monday January 16, 2023. I received my monthly bill which showed a balance of well over a grand. I contacted verizon via the chat option and they said the device had been received on or around January 22, 2023 approximately. They said they would update my account to reflect the device being returned and accepted. I kept getting texts to return the device. So i contacted verizon again via chat, they reassured me the device had been returned and accepted at the warehouse. Okay great, so why isnt my account updated yet? Well that can take 5-10 business days. Okay fine. Verizon agent tells me it will be updated and not to worry. Few days go by and i get another text to return the device. So i reach out to verizon chat again (this would be beginning of February now). They again reassure me account will be updated and they escalated the ticket to management. February 10, 2023 my bill has still not been updated so i can pay it, i contact verizon chat AGAIN (this being like the 5th time) i am told again the device was returned and accepted and they will need 8-10 business days to complete the expedited ticket and my account should be updated by February 20, 2023 so i can pay my bill. It is February 22, 2023 and i had to reach out to verizon chat again this morning as my account is still not reflecting the correct pricing for my phone line and the tablet line. Now i received an email from verizon financials regarding my "late bill". At this point i posted my complaint all over facebook, within minutes they told me to send them a message on facebook and someone would rectify the situation. So i send a message around 3:30pm on Sunday February 26, 2023. It is now 7:24pm and i have nothing, no answers, no solutions, nothing after 4 hours. They tell me the escalated ticket is still being processed. What happened to the 8-10 business days i was told 20+ days ago? SERIOUSLY! Now today March 2, 2023 I notice an alert on the top of my screen about data usage limited, so i again reach out to verizon. I try calling and after threw attempts i was not able to reach an actual agent. So i went through the chat option as thats the only option i had, there the agent told me my services were suspended after being reassured by the last couple agents that will not happen. I have screen shots. WTF! I am upset. Its like reopening the wound every damn time i have to do this. Having to go through this so many times on the same issue is absolutely rediculous. Do better verizon. For what we pay for your So So service, find a way to rectify this and maybe you wont lose a 15+ year customer. Sincerely, A very pissed off widow.

Wonderful customer service! Joe stayed over 1/2 hour past closing to help us add services and a new…read morephone. He recommended accessories to fit my husbands needs and transferred everything over for us when I cloud couldn't handle it all. He has a Terrific personality and was really nice when our children got antsy. Thank you! We are definitely coming to this location for all of our needs!!

remote starter issues were frustrating but prompt professional service is appreciated ! they fixed…read moreit fast ,

code E is definitely a five star business I went there to get a new speaker in my cell phone…read moreturned out. He just cleaned it for me and also my charge port amazing no charge wouldn't take any money. Save me $120 absolutely a must go to shop if you have electronics to get fixed honest through and through. put this shop in your pass it along to your for electronics.

I bought a phone for my elderly mother in law, they are in their 70s and just driving from Waupaca…read moreto their store is a lot for them. They promised me they would transfer all of her information over to her new phone and they were treated very rudely. I am real concerned when a retail establishment does not treat elderly people with the respect and care they need. Take your business somewhere else they have no customer service or professional skills.

Oh please hire people who know what they are doing and can handle problems…read more In addition if you are a legal ccw owner they will ask you to disarm without warning.

Us cell sucks at reception n are shitty salesman they don't care. I've had 3 phones thru them one…read moreafter another cause my speaker phone doesn't work. They are no help

From the owner: Big cities. Small towns. Everywhere in between. Get access to the largest, fastest 5G network, with…read moremore benefits, more options, and the local service you know and trust.

4 year old son had to pee really bad, the parking lots are a mess with all the snow we've gotten…read moreand we're 30 mins from home. The first place we were able to stop was at the Plover Cellcom - went inside to kindly ask for the bathroom and was denied for customers only. I get it - but we actually are customers who use their service on a MiFi device every few months a year. Plus, no one was in the store besides employees and even if we were not customers, after this experience we would never be.

From the owner: At Cellcom, customers are at the center of everything we do. Technology is about making life…read moresimpler and easier, so we have time for what matters most. With more affordable options than ever before, an expanded and enhanced network to keep you connected and people behind it who truly care about you, Cellcom is the wireless carrier that pairs innovation with heart and we're eager to serve you.

Ripoff...they are happy and knowledgeable on the first day. Added 2 lines without my knowledge and…read moresent me a $400 bill. Canceled because of this and hung up on me when I tried to call to help. Called Verizon Customer service 10x no help. This happened in November still dealing with this mess in July. Go to T-Mobile across the street. All the 5 star ratings crack me up, they probably didn't get their bill yet.

From the owner: Mobile Generation is the fastest growing Verizon Premium Retailer in the Midwest and has a stated…read moregoal to become one of the largest Verizon Retailers in the United States. Our products and services include smartphones, tablets, mobile hot-spots, accessories, and home services such as internet and home phone. We're the people who keep you connected, take your life mobile and deliver the level of convenience you depend on. Speed. Power. Innovation. The cutting-edge devices you want. The wireless technology and services you need. Technology that powers your life, connects your world.

Horrible Horrible headache. DO NOT GO IN THERE!!!! I have been billed over 400$ for 13 days of…read moreservice. I have called this store multiple times for them to hang up on me. They added two extra lines that I don't even have devices for. I have called corporate multiple times regarding this store and my bill...nothing. T-Mobile right across from them are awesome!!!! After 11 years with Verizon...they continue to screw me.

I visited Team Wireless in Plover about 2 weeks ago struggling with access to my account on my…read morelaptop. I could easily get to my account on my phone, but the laptop was cumbersome and annoying. Luke was the young man who was amazing in his knowledge of how to do this. He took the time to answer my many questions and was patient with me when I needed further clarification. Luke is an employee of Verizon who should be recognized as one of the best.

Sales associate Eric is very knowledgeable and willing to assist you. Alltel serves a very large…read morerural area in Central WI with good reception throughout the state.

From the owner: We specializing in cellular services, customer service, new phone purchases, bill payments, (via…read morecredit/debit/check) a wide variety of accessories including phone cases and covers, screen protectors, home and car chargers, Bluetooth ear pieces and vehicle speaker phones, vehicle docking stations, Wi-Fi conversion cards for desk top computers, home and car boosters, replacement batteries, Micro SD cards, data cables, and cell phone HDMI cables. We carry products from popular brands such as Motorola, Samsung, LG, RIM Blackberry, Otter Box, Clingo, SanDisk, and Incipio