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    Element Mobile

    3.0 (1 review)
    Closed 9:00 am - 6:00 pm

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    Ask the Community - Element Mobile

    Team Wireless Verizon

    Team Wireless Verizon

    (4 reviews)

    I visited Team Wireless in Plover about 2 weeks ago struggling with access to my account on my…read morelaptop. I could easily get to my account on my phone, but the laptop was cumbersome and annoying. Luke was the young man who was amazing in his knowledge of how to do this. He took the time to answer my many questions and was patient with me when I needed further clarification. Luke is an employee of Verizon who should be recognized as one of the best.

    Honestly, they don't deserve any stars. Let me tell you why. I've visited this location three times…read morebefore writing this review. All three times, the employees lacked knowledge on their products and plans. I give up. I'm a 15+ years customer of Verizon Wireless. I've never experienced such horrible service except at the other Verizon Wireless in Plover. The most recent visit was the last straw. My husband and I were due for an upgrade. They had advertisements for a trade-in deal on iPhones. I know Apple was pushing this upgrade to their new 12's. All I wanted to do was upgrade my phone by trading my old one and use the Verizon Up credit. Plus, I was willing to pay the majority of the new phone at retail price so I won't have a high monthly payment. The employee suggested that I change my plan, which I've been grandfathered in an awesome plan that I've had for years, plus he suggested to go down to the iPhone 11. Don't they just want my money? I'm asking for new phone AND I'm willing to pay most of it at retail price. I wanted to use the credit I've been saving. He says their policy is to trade-in my phone and not put it towards the new one but use it toward discounts on accessories. I've spoken to Verizon customer service and Best Buy. They advised I should be able to trade-in my old phone and put it towards the new one. I was not understanding this. The employee wasn't making sense. Then a few more moments, he offered less than $150 for my phone as a trade-in and said he kept assuring me that the new phone won't be in until next week. I agreed. After starting the process, he says the phone won't be in for another month. At this point, I was just done. I went to Best Buy. They were able to give me more for my trade-in and the new phone will be in next week. I have an appointment set up and paid at retail price for the new phone. The only positive thing I experienced at this location was that the employees wore masks, they posted that other customers must wear masks, and they put tape up to keep everyone at a distance from each other. That was it. Maybe they deserve that one star. Just maybe.

    Element Mobile - mobilephones - Updated May 2026

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