I was with Time Warner before the Spectrum/Charter purchase. Spectrum/Charter led us to believe they were increasing our speed but actually decreased it! With Time Warner I was getting 100 MB (MegaBytes) download speed. When Spectrum/Charter took over they acted as if they were increasing the speed by saying they were giving us 200 Mb (Megabits) download speed. It is a fact there are 8 bits in 1 byte! They actually decreased our download speed! The pricing has steadily increased and I am now paying $85 p/month just for internet! Spectrum is not a good internet provider. AT&T is also not good. Thankfully other options are becoming available. Google is expanding and wireless providers are starting to provide home internet service as well. Soon the less than fair internet providers will be wishing they had their customer base back! read more

Unfortunately I was recently provided inaccurate information by telephone and all Spectrum had to say was essentially "oh well". Having been a loyal Spectrum customer for many years, I would assume that they would be more conscientious of their mistakes and try to make amends. I am disappointed and feel tricked. I cannot recommend Spectrum if they will continue to lie to customers. read more

I work out of town and the service always drops to where you can't even make a phone call let alone utilize GPS. It's not a good thing for sure. read more

Lots of dumb reviews must be from the competition. The best deals in Texas right here. The nicest people, great service. I recently switched to spectrum and totally happy with the service and price. There was a problem with the switch over but Miriam did a great job solving the problem and that was that. read more

Been a customer for 7 years all i can say it sucks changing soon ,maid a payment online, the amount was wrong from what I wanted to pay not able to cancel on their website, called and all they said was they don't have that option, told me to call my bank,not happy San Antonio Tx read more

A Spectrum installer kicked my cat in the stomach. Then they cut my service without notice because of an employee error. I asked them to reconnect me and this is what they said: "Why would you want us to reconnect you if we cut you off? In addition, I found some personal items missing from my porch. There is more to the story... read more

BE WARNED: Spectrum's current $29.99 plan is a scheme to sell phones. If I could give this place -10 stars, I would. Here's the story: The hubs and I went to this store to get their $29.99 plan (second line free for a year) in hopes of saving money compared to our current plan. The representative said the hubs' phone was compatible, but mine was not, so we bought a new phone. The rep tells us transferring data will "take a while" and suggests we take a seat. I see her and a guy working on our phones. AFTER AN HOUR, she comes and tells us my husband's phone "can't connect" to the Spectrum network. She says maybe the phone is locked. It's been unlocked for a long time. Then...she suggests he get a new device. Absolutely not! We actually hadn't planned on buying any phones, but figured we'd be saving money in the long run, so we bought mine. She suggests we take up the matter with T-Mobile, which we did. [Will skip that part for now]. The more we thought about it, the angrier we got. If we had been told that both phones were incompatible, we would have walked out because we cannot afford to buy two phones right now. We went back the following day and told them they needed to make things right because the rep told us one phone was compatible. The guy pulls the old, "I need to talk me my manger" routine. I look over and see him and "the manager" LAUGHING. I don't know what the joke was, but that pissed me off even more, so I ask for my old phone back. They tell me I surrendered the phone and they can't give it back. I ask how much it will cost to buy my new phone outright and be done with them. He tells me it would cost almost $500. I went and looked at the phone on display, where the price was $349.99! When I call him on it, he says that's the promotional price with Spectrum service. I tell him, "I got a $200 trade-in on my phone." He tells me, the $200 is SPREAD OUT OVER TWO YEARS. So, there's no contract, but if you leave Spectrum before the two years are up, you lose part of your trade-in! Oh, and of course he suggested my husband buy a new phone. Meanwhile, my husband, who has no phone service, went back to the store of the service we were leaving. They're going to transfer his phone back to them, but it will take five days, so my husband will be without a phone for the total of a week. After he returns to our old provider, we will be saving a grand total of $7.00 a month. Definitely not worth all the aggravation. During that hour that we waited the previous day, I noticed that EVERY REP told EVERY CUSTOMER they needed a new device. Here's the kicker: I just typed in the IMEI number of the phone Spectrum sold me yesterday. The response comes back, "Your device is not eligible," and the suggestion to buy a new device, with the "SHOP NOW" button highlighted. I JUST BOUGHT THE PHONE FROM THEM and I get the message that it's not eligible. Scam. I will NEVER buy another phone from Spectrum. If I had an alternative cable company, I'd cancel that service as well. Spread the word. Don't fall for their $29.99 promotion. Trite but true: If a deal sounds too good to be true, it probably is. Now, I'm going to leave this review everywhere I can, including Yelp and the BBB. read more

They're SO bad, it's like a comedy. So we call and get some guy in a boiler room who keeps doing an assumed upsell, saying he's going to get me a great bundle. Don't want it. Just tv and internet please. They deliver the equipment. It won't work. Customer support tells us it's the wrong equipment, take it into a store and get new stuff. The people in the store tell us our address has been frozen because of the previous residents. Takes an hour to get the "Fraud hold" removed and they promise someone will be there with a new cable box etc. this evening by 7pm. Guys shows up at 8pm and says the guys at the store accidentally put us down for streaming tv only, and that won't work with any of our tv's. Calls sales to have the order changed to cable boxes and they accidentally cancel the work order so he can't install anything. EVERYONE along the way, said "this happens all the time" about the people before them. They're so bad it's funny! Yeah, we'll go with someone else... read more

this company will fuck your over. They charged me $500 for a so called scratch for a phone that cost $829. Then don't want to give the phone back. be careful they take the money out your account with no warning read more

zero stars is too much. they don't do pro rated amounts. for two days of service they charged the entire month.

Spectrum should spend less on advertising, and more on their infrastructure. It is cheaper to keep existing customers than it is to get new customers. Their internet service is unreliable (great when it works). The cable service seems to require tweaking by a technician about every three months. The technician tells me every time they add or delete a customer on our neighborhood circuit, it potentially unbalances the signal for the other customers on that circuit. Where is that preemptive, preventative service they toot their horn about in their TV ads? read more

I have never exactly loved Time Warner but now they have become Spectrum I blown away by their service While on vacation we saw through our security systems that our internet was out - the modem was dead. Spectrum set an appointment for our return - they are one of the few companies that give an hour window not multiple hours so respecting the fact that the customer cannot wait all day - an they turned up at 8am on the dot Their service was excellent but we also discovered two boxes out in two later dates - I dropped them back at their main location: granted at 9am as they opened but never waited more than 10 minutes and they were polite and professional There was some install issues on one of the boxes so they sent out a technician Saturday morning. Ryan turned up and checked our entire house - each box, the internet , the outside box. He was superb and extremely informative. Our system is working better than ever before and I have just been blown away by the level of service and how easy they make it. Spectrum has really exceeded my expectations and as they do not often seem to get 5 stars I wanted to thank them for just how easy they have made everything. Great job !! read more

I hate to say it but I will; I have been dealing with spectrum on a transfer of services because I moved houses and for almost 2 months now have been dealing with a billing issue and have been passed around form department to department. They promised me a months free in December and to waive my installation fee and still after tonight and spending over 6 hours on the phone with them to tally up to probably over 30 hours on the phone dealing with this situation- I still did not get my account settled, I compromised and now they say my notes are not there and nor our my recorded phone calls??? Leads to me to ask do I really want a be a spectrum customer any longer and if my multiple accounts are better taken some where else?? Note to spectrum: handle your customers like family as your commercials say and value your customers and do what you say and what was promised and when you make a mistake to this level someone has to be accountable for it. Tomorrow I might just be taking my personal and business accounts somewhere else!! I only put one star because I had to so I could leave this review. read more

Using Spectrum Basic Internet in San Antonio TX. I can't get over 130mpbs. I'm paying for 200. The customer service agent told me I was paying for ONE to 200 and I should be happy with a consistent 100. I don't see this in your advertisement nor contract data. "Spectrum - you're gonna consistently pay for 200mpbs but you're only gonna give you 100 and you'll like it." I was offered $10 for my inconvenience. You might as well slapped my face. read more

I wish I could give them a negative ! Internet service hasn't work properly (dropped signal/outages) since we got its . I took the router and exchange it like they suggested and it still hasn't worked properly. Schedule service appointment request to be texted by technician and instead was left a voicemail 23 minutes later after the appointment window that the appointment was canceled. read more

If looking for a down to earth person who has the experience working with spectrum and can pretty much answer any of your questions then you want to look or ask for Orlando at this store. He assisted me with my new service, and helped with the easy changes with my existing services and that's what I was looking for. Easy process, hardly anytime spent processing everything and he gave me closure on all my situations and I saved money compared to where I was at with my business with At@t and at home and phones with Verizon. Thanks Orlando. BTW, he speaks fluent English and Spanish which was awesome because my wife preferred explanations in Spanish and me in English. It was a win/win. read more

This company's internet has never worked in our house, first things just wouldn't connect to the network and when we upgraded the password on the back of the router didn't work. I have no clue how you deliver a router where the default password you're given is incorrect, but here we are. read more

Spectrum for years and always going up on bill. Had purchased mobiles last year and internet was discontinued and they did continued the promotion as well. Would be nice if they actually say that will happen in the beginning. Worst Ever! Went with a different company and paying half of that cable bill only for mobile, internet and cable. Best choice we made. read more

They changed my plan to a more expensive plan without asking and since I was enrolled in automatic payments I didn't know about it until after a year. All said was sorry can't help you. Very frustrating read more

I had to leave Spectrum because in my experience, they are the kind of business you have to keep tabs on, advocate for yourself regularly...before you know it you are paying 85 dollars per month for just internet even when you are not at the house using any service for months if not years. It is up to the consumer to be aware of rising bills as the seller in this case will just keep raising prices and perhaps even hope you are the busy type of person to not notice like I had not. Of course when you make that call to disconnect service they suddenly offer you a more honorable and fair rate of 39.99 per month. Why were you cheating me more than two times that per month...I can't trust them and switched to ATT for one of their awesome promotions and I will definitely learn from my experience with Soectrum to keep tabs on them. read more

Spectrum is not a good internet service provider. Their service is constantly increasing prices and the service for the internet is poor.

This company is terrible even grading with a cable provider scale. Paid upgraded my service to their "200" plan and not once got me over 81Mb. Called it in and the tech support rep told me it was probably because I had too many devices on my router. Assured him that I had all other devices disconnected and was hard wired with a laptop and he said my router had allocated bandwidth for devices that had previously logged on. (not true) Finally decided that I'd change providers and shut service off on 17th, my monthly billing started in the 16th, called in to see why I was still getting billed for the entire month and they said they had changed their billing policy to full months not pro rated months and that I was notified on a statement 8 months ago. (Well played Spectrum) read more

There is NO WORSE SERVICE anywhere on Earth. Please just shoot yourself before calling Spectrum support. The results will be the same (NOTHING), and it won't suck as much as calling in 300 times to have no result. To the Board of Idiots who run this cancer stricken corporation - please try to call your OWN support, then you will understand why we would prefer to die rather than do business with Spectrum. read more

Their service is good, service text and agents are friendly and knowledgeable. THE PRICES ARE UNBELIEVABLE. THEY ADVERTISE NO EXTRA FEES NO EXTRA COSTS OR UNSEEN CHARGES. THAT'S A LIE! EVERY MONTH THERE ARE EXTRA CHARGES. They put him in as OTHER CHARGES OR ONE TIME CHARGES OR FEES. But then every month they switch them around and there's extra charges every month the one time charges are different amount. I had services for over 2 years with no problem. I moved and everything has changed my bill is more than twice as much every month. read more

This was my 1st time in a Spectrum showroom since the change from Time Warner Cable. As soon as you open the front door you walk up to a kiosk and type your name and type of transaction. The stores layout is nice and bright with big screens showing Spectrums services and offers. I came into the store to exchange a modem that I've had for years and was giving me intermittent problems with connectivity. Fortunately I didn't have to wait that long to see a rep despite alot of people in the store. I passed the waiting time browsing the phones and accessories they offer. In about ten minutes my name was called and was greeted by Mindi. She was very courteous and helped me swap out my modem. She even brought up Spectrums mobile service and presented me with some attracted price and phone offers. I couldn't stay to find out more but gave me a comparison page and monthly plans. My experience with the store was very positive and Mindi did a great job with my transaction. If your a current customer or not you won't be disappointed with the store. read more

This company literally scammed me into signing up for their internet service and then proceeded to make it impossible to cancel my service and return the equipment a mere two months later. I'll never use Spectrum again and will advise all of my friends and family to go elsewhere for internet. read more

These guys are the worst. Fraudsters. I was a loyal customer paying almost $400 a MONTH. Internet speeds were 20% of what they claimed, the TV was frequently glitchy to the point of being unwatchable. Customer service could care less. I finally cancelled when they made no effort to help me lower the bill in a reasonable way. Then the final insult was when these jerks refused to prorate the bill. So they are scamming us out of almost $300 for service we are not getting. They claim it is their policy to not prorate bills. The "supervisor" refused to identify himselg except his first name, so there is no way to complain about his abuse on the phone. Do NOT use these guys under any circumstances. I am seriously debating taking them to samll claims court to get our money back for the last year of crappy service. All because they don't have the decency to prorate a bill. Scammers. read more

SPECTRUM SUCKS Worst business ever. Called to switch internet only. 50$ a mo We we're expecting. Ofter 9 hrs on the phone... since their sales rep added cable tv n land line to my account. 3 months later & 8 calls to them..they finally took those off. But wont credit the previous charges. So we canceled everything even internet. Filing chargeback on previous payment as well. Going back to "astound" now for 600mbs for only 39.99 vs specturm at $50 for a slower speed GREEDY COMPANY-AVOID THE B.S. AVOID read more

Really??? No service all day on a Saturday and no explanation of how long it will be out? This isn't some storm related issue it's a city street issue. No work around or anything just "sorry we're working on it ". Well that's terrible customer service!! read more

So my specific complaint is about the customer service. I paid my internet bill, was told that the internet would come on in 15 minutes as it usually has for the past 10 years(including Timewarner), except it didn't and hasn't come on. I spent 3 THREE hours on the phone today being transferred to different departments! On the fourth transfer I was very forward with my frustration and the representative that was on the line instead of fixing my problem, barraged me with offers for internet and phone plans, then insisted on raising the price of my bill by $30 and demanded that I pay in advance! When I told her that I needed a limited package and my previous plan, she lectured me on how I was irresponsible and for that reason I had to pay more money. She also said 'If you're not gonna pay the $80 then lemme just cancel this plan for you because you've been on the phone for two hours and I'm sure you probably have better things to do with your day'. I'm ABSOLUTELY APPALLED by how I've been treated. To make matters worse, that when I asked that HORRIBLE woman to let me speak to her supervisor, she transferred me to a billing department who then transferred me to a SIXTH department that finally reactivated my account, however, the internet still doesn't work!!! Finally I waited an hour, called back again, and after doing the standard internet protocols, the internet hasn't and still doesn't work, and the rep hung up on me and never called me back. You're company has been absolutely atrocious! I will certainly be looking for other options! read more

I was a customer for spectrum for 4 years. There are many issues with this company and I will not use their services ever again. Issues: 1. Fee is outrageous. $243 a month for 250 mps internet, phone and cable with the HBO package. Intro rate was $99 a month. 2. Slow internet. Even the 250mbps is slow for the price. 3. I had called to cancel my service in December. They said someone would be out to collect the equipment. No one came and in February I turned it in at the store. Was charged for the 2 months I didn't use the service. I switched to Google Fiber. 4. They said they had no record of my phone call in December. I have record of it on my end...took 54 minutes to cancel service in December. They said no record of me even calling. 5. Super poor service when they know you want to stop service. read more

Long story short, Spectrum bombards your mailbox with letters of all the services they provide. I called once before and they said they don't service my neighborhood. Fast-foward a year later, I'm still receiveing mailers and letters so I decide to give them another chance. This time they assure me they do service my area, take my information (and credit card number) and schedule a techinician to come out. A few days before service, they call me and state they don't service my area. I then call back to make sure my card is taken off file and make sure I wouldn't be charged. I waited an hour to get connected to someone who can help because the regular customer service can't do anything but take payments. Overall the customer service is awful. If you need anything done expect an hour wait. My service wasn't even connected so I feel bad for the people who actually have contracts with this company. Highly wouldn't recommend. read more

Before they became Spectrum, and were known as TWC...they were my first ISP. In fact, they were the ISP I went with for over a decade after originally moving out of my parents house. At that point, of course, choices were limited. It was TWC...or a certain phone company you might have heard of. At first, they were...well, the typical. You'd sign up, they'd offer you a reasonable rate as a 'promotion,' and then after a year or two they'd jack it up, you'd call them, they'd fix it, and you were good to go for another year or so. Then, a couple years back, they got bought out and became the evil that is Charter Spectrum. At the time, when it converted over, I'd been receiving a decent rate, for decent Internet, but nothing super-duper-special. However, the 'promotion' time passed, and they told me they could offer me a rate higher than what they'd charge new customers...indeed, higher than (Search Engine/new ISP that everybody loves) charges for 5-10x the download speed...and could do no better. So, begrudgingly, I stuck with them for another year...and they jacked my rate up AGAIN! I'd had enough...and was half tempted to just go without Internet at all (or maybe try and hope I could get adequate speeds from my phone). I mentioned the options that (Search Engine/new ISP) was promising in my neighborhood, and they told me it was a scam and they would rip me off. So, having enough of this, I cancelled with Charter and switched to (the alternative that existed forever in San Antonio)...in April of last year. Of course, they sent me the mailers constantly begging me to come back, and the poor people they hire at (certain big-box store with a blue background to their logo and a name that rhymes with Hallmark) to peddle their garbage service quickly learned not to ask me who I had for Internet (immediate response is "not you, never again"). In January this year I swapped to the company Charter told me to dread. Ready for the bill horrors they told me I'd get? ...I'm still waiting for them too. But I do have great internet now that I'm away from Charter...and they provide great customer services as well. read more

spectrum has the most outages(good weather days) for no reason it's time to switch and I will not recommend to anyone. id rather pay extra for good services read more

I let Spectrum talk us into buying their cable service and two Apple TV boxes. Big mistake! Don't let them sell you an Apple box! First off the Apple box will not work properly if you have walls in your house between your WyFy and your Apple device. On top of that, they won't take back the Apple device if it's been opened. Now, how the hell are you going to try the Apple box to see if it works without opening the box? Then if it doesn't work your stuck with an expensive paper weight! Buyer be ware or you could be bleeding from the posterior. read more

Google Fiber is the answer. Spectrum will be pushed out when people realize it is so much better and 10 bucks cheaper (yes Spectrum is $80). Like comparing a Tesla to a Yugo. read more

Spectrum is by far the most incompetent company I've ever had to deal with!! I called to let them know I was moving, they told me to take the equipment with me to our new house in TX. 2 months later I receive a letter from a collection agency stating that I didn't return equipment "the same equipment that's plugged in at my house right now????" after telling them I'm using the equipment the ask for a serial Number... then tell me that they will need to research the issue... REALLY??? I just told them I have the equipment in my house and it's plugged in/in use.... Needless to say I'm returning all their crap and canceling them for good! AVOID SPECTRUM AT ALL COSTS!!!! HORRIBLE COMPANY TO DO BUSINESS WITH!!!! read more

I would give Spectrum a negative 5 rating if that were possible. After being with Time Warner customer for 25 years, it was folded into Spectrum and that is when my dissatisfaction began. The price for internet nearly doubled and when I called to see if I, as a retired person on a fixed income, could negotiate a lower price, I was essentially told that customer loyalty no longer mattered to them. The company wanted me to take advantage of their package deal, but I was happy with my current cell phone provider and subsequently switched from Spectrum cable to Youtube TV, leaving only my internet with Spectrum. When I very recently decided to switch internet providers, I was told that I would forfeit 2/3 of my monthly payment to Spectrum because I had already been charged for the current month and the policy stated that no pro-rating or refunds were possible. This is an outrageous policy. When you multiply that amount of money by the number of customers canceling Spectrum before their billing month is up, Spectrum is reaping a sizable profit for a service it is not providing. I would warn anyone considering Spectrum to reconsider. Those of you considering canceling Spectrum please do. We can only speak with our pocketbooks, because Spectrum cares about money, not customers. read more

i want to start with the rude and classless sales associate Luna. She hands down is probably the worst associate i've ever had the dissatisfaction of dealing with. i understand she probably hates working for Spectrum and herself but she can easily find a new job on Indeed or SnagAJob since she wants to act dumb and childish. she lacks critical thinking skills and basic manners. her parents must be proud. edit : she's musty too and her pH is off so that doesn't help :/ read more

do NOT choose spectrum, unless you miss living in a 3rd world country. they drop service soo often (but take those automatic drafts RIGHT on schedule). Yes they offer to credit your bill, only if they can't restore after several hours. I'm switching read more