I am writing to formally commend two outstanding employees -- Mr. Damien Guadarrama and Mr. Brad…read moreWickizer -- for the exemplary service they recently provided during the upgrade of my home security system. From the outset, Mr. Guadarrama demonstrated an impressive level of professionalism, courtesy, and technical knowledge. His ability to clearly articulate system options, address each of my concerns, and guide me toward the most appropriate solution made the decision-making process seamless. His commitment to customer satisfaction is evident, and it reflects great credit upon your organization. Additionally, Mr. Brad Wickizer continues to be an exceptional representative of True Home Protection Security. As my primary home technician, he has consistently delivered expert service marked by reliability, integrity, and thoroughness. Mr. Wickizer's dedication to ensuring my system is optimized and functioning properly gives me tremendous peace of mind. I have full confidence in his work and greatly value his continued support. Employees like Mr. Guadarrama and Mr. Wickizer exemplify the professionalism and customer-centered values that build long-term trust and loyalty. I respectfully request that their efforts be acknowledged, as they have both contributed significantly to my positive experience with your company. Please extend my sincere appreciation to them for their outstanding service. Warm regards, Ron Thornton, LtCol, USAF (Ret)

Prior to signing the multi year contract, they were incredibly responsive and professional. Went…read moreabove and beyond. Really made a positive impression. Immediately after signing the contract (and I mean literally, *immediately* after) there was a dramatic switch. We were locked in and they knew it. Caveat emptor. The three years of coverage was periodically marked by technical issues that were a pain to coordinate and resolve. Our outdoor storage shed got burgled a couple of times and interacting with True Protection I just remember having the sense that they did not GAF, to be blunt. The alarm system, and monitoring was a nuisance and source of stress. You will be better served with a DIY solution from Best Buy that does not rely on locking yourself in to these contracts. It is incredibly rare for me to bother giving a negative review. I try to review small businesses I interact with who do great work. When I saw the email soliciting reviews in my inbox, I was kinda shocked. Looking at all the glowing reviews, I found myself agreeing with another reviewer who thought this was deluged with friends and family pumping the numbers. It's just hard for me to imagine a company that consistently delivered such a poor customer experience for multiple years could have these glowing reviews. I I will say it again: prior to signing the contract they are amazing. After you sign it is all downhill. Beware.

Law Security is the absolute best! I have been a client since 2012. Pam and Lewis Wood run a great…read morecompany. The office is always open with a professional staff. I feel totally protected by being their client.

The person I spoke to regarding a home security system did not want to answer my appropriate…read morequestions and hung on me.

Very reliable and professional service. Knowledgeable and skillful. I have used central Security's…read moreservices for ten years or more and the nonprofit at which I volunteer has hired them on my recommendation as well.

I feel safe. The techs who did the installation were…read moreprofessional, and my service dog loved them. The little remote thing is so convenient. Did I mention that I feel safe? The bill is lower than all of the local competition. I haven't had any issues with the equipment. My roommate feels safe, too.

I greatly appreciated having a home security system installed by Longhorn Smart Home Solutions!…read more Good price and exceptional service! I had used an ADT system for years that needed replacement and ADT service had become problematic. It is great to see a local independent company do great work with exceptional 'old-time' personal service! I highly recommend Longhorn Smart Home Solutions!

We contracted Matt and his team to do a few projects on our new construction home:…read more1. Install security cameras utilizing existing pre-wire 2. Install home networking utilizing Ubiquiti equipment (WAPs, Network Switches) 3. Flush Mount TVs in multiple rooms 4. Install security system utilizing exiting pre-wire 5. Install floodlight 6. Install smoke detectors (Nest) Matt's team was great! Everything was installed perfectly and the team spent time to make sure everything was working as we liked. We did encounter some issues, however, Matt had his team work with us to correct them as we encountered them (i.e. faulty pre-wire causing false-positives on the alarm). I have to give a special shout out to Keith. He installed every single TV in the house to perfection. I was really looking forward to a beautiful flush mount install of our TVs in every room (especially the living, game, and media rooms) and he delivered. Will attach more photos of the cameras and networking closet (which was installed along with a fan).

ADT is now pushing its ADT plus platform which is nothing more than subpar DIY equipment which is…read moreeasily disabled and bypassed. I was previously an incredibly satisfied customer and had referred ADT to friends. I had reached out to ADT to have the same system I liked installed at my new place. A young installer showed up 3 hours late and insisted he could do the install in 3 hours. 8 hours later and close to midnight he puts a new contract in front of us and explains he's installed ADT plus. And it's the latest technology and all that is available from ADT now. He has his supervisor email us the we have 40 days to exchange it. Skipping through 6 months of phone calls with ADT and finding out that we were lied to, the ADT plus folks said they can see in our file that we were told we could exchange for the ADT system we had initially requested but they will not be honoring that or letting us out of our contract. We were told we can purchase a second system in addition to ADT plus, but we will not be seeing any credit. Also as an update, the equipment (costing over $4k) has failed within a year. Bottom line is that the average person has no recourse and ADT can act egregiously without consequence. Also ADT had a massive data breach last month and I have yet to receive a notice from them that our personal data was accessed and is now on the dark web. I've been receiving various alerts from other monitoring sources we have. Finally, in addition to the hundreds of one stars here, check out the ~11,000 better business bureau complaints. So if this is the quality of protection you are seeking - paying top dollar for a complete failure in performance by a company which admits that it has misrepresented its policies and products to you and then has allowed your personal information to be stolen - you have found the right "security" company.

This company is truly the scum of the earth…read more We moved into a house where the previous owners already had ADT equipment, so we thought, hey, why don't we just call and open an account so we can use the system that's already here? Seems simple enough. I called and activated the service. The guy on the phone told me we were paying month to month and could cancel whenever we wanted. At NO point did he tell me I was being locked into a 2 year contract. And because the only way to activate and open the account was over the phone, I had nowhere to check this information in writing. Our system had multiple errors that made it impossible to arm. We had multiple "virtual appointments" with techs, changed all the batteries, spent hours following troubleshooting instructions, and nothing worked. After having the system for about a month and never actually being able to use it, I said, you know what, let's just cancel this dumbass service. It is impossible to get in touch with anyone at this company. They just keep booking you for virtual service appointments and passing you off to different departments. So I called to cancel my account and, just like every other call, it took over an hour to get anything accomplished. The man on the phone canceled my account. He did not ONCE mention that there would be ANY charges associated with canceling. Not once during the entire hour plus phone call. A few days later, I get hit with a $727 bill. I call them, get passed around to multiple people, spend another hour on the phone, and finally an "account manager" tells me, well, sorry no one told you, but you're being charged for the next 2 years because that's how long you signed up for. Except I was NEVER told I was signing a 2 year contract. She said the only thing she could do was reinstate our account so we wouldn't have to pay the $727 immediately. She wouldn't make an exception, even though we had only had the system for a month and literally had never been able to use it. We finally scheduled an actual tech to come out after she tried to book me for yet another pointless virtual appointment. The tech came and fixed the issue in about 5 minutes. After we had spent HOURS troubleshooting with their virtual techs. He wasn't nice at all, but at least he fixed the problem. But alas, the $727 bill is STILL on our account. Now I need to call AGAIN and spend another 1.5+ hours trying to get someone to remove a bill that I was never told about in the first place. Trying to get in contact with this company is like pulling teeth. The entire experience has been absolutely ridiculous from start to finish. I genuinely feel like ADT is operating a giant scam. They make it impossible to get help, impossible to cancel, don't clearly communicate their contract terms, and then suddenly hit you with a $727 bill after you cancel. I would NEVER recommend this company to anyone. Save yourself the absolute nightmare and go literally anywhere else.

Top notch service, punctual, courteous and reasonable. We hired to to do a few tv sound system hook…read moreup and soundbar set up. Hire him! You'll be happy you did!

Anthony did such an amazing job installing our chandelier, indoor/outdoor cameras & multiple TVs in…read moreour home. Not only was the pricing affordable, but the work completed made such a huge difference in the house. I can't wait to setup a home theater with Anthony for the next home. Thank you for all of your help!

Kristin is a great rep. She clearly explained any and all issues my home alarm was experiencing…read more You can tell she cares deeply about the customer and getting the issue right. She diagnosed the correct issue and helped me to fix it. I would recommend TSS to anyone seeking honest, accurate fixes for their home alarm system.

TSS has always met all of our security needs. They have taken care of us for the last ten years…read moreand we are so grateful! Great customer service and follow up care. TSS has taken care of us through two home moves and both times it has been very easy and smooth. Very attentive and great customer service!! Would recommend Total Security Solution to anyone!

EDIT-adding 1 star: After posting my review on YELP, Google, FB and filing the complaint with the…read moreBBB, a supervisor from Guardian reached out to me to reactivate our account so they could connect to our Hub remotely and remove all the Zwave Devices. The process took 6 minutes. I wish I didn't have to go to the extreme of filing these reviews/complaints after spending 2.5+ hours trying to reach this resolution but can say that it is now resolved. Original Review: We purchased a home from DR Horton in 2019 and at that time, they were partnered with Guardian Protection for their Smart Home Features. After we moved into our home, a Guardian Tech came to our house to set up the "Smart Hub" and use of the Alarm.com app to control all our our Smart Devices. Of course they gave us their sales pitch for additional security/monitoring services they offer which we declined. We didn't sign anything with Guardian and at that time, there was no mention that we would be in a 3 year trial period for use of the Alarm.com app to control the Smart ZWave devices that we now OWNED. They did not mention anything in regards to the end of that 3 year trial, we would no longer have access to these ZWAVE devices to function as they are designed because they would be locked by the Guardian HUB. Additionally, we weren't given any sort of notice that our "courtesy trial period" for the Alarm.com APP was due to expire to go over options etc. We only figured out that we were no longer in our trial when we couldn't access the alarm.com app to control our ZWAVE smart devices any more. At that point, I called Guardian to find out what was going on and after spending over 2.5 hours on different occasions, they refuse to send a technician out at no charge to disconnect our zwave devices that are our personal property. The only way that they will help is to charge me 120.00 for the 1st half hour and an additional charge for every 15 minutes thereafter. Had we known that we would not be able to gain access to the devices we own after this "courtesy trial period" we would have never agreed to allow them to connect them to their useless hub. DR Horton is no longer partnered with Guardian and now uses SafeHaven and ADT who was far more helpful than Guardian at trying to help me resolve this and would not have charged a single dime to disconnect our personal devices from their hub if our hub was theirs. Wouldn't ever recommend Guardian or any of the services to anyone. Terrible customer service.

We've had Guardian for 5months. For 5months we have been without a smoke detector. We have called…read morebegging someone to come out and replace the faulty detector they installed. Guardian said all they can do is put in a request for a tech to call us to schedule an appointment since the people who installed our equipment were contracted out. We were told to remove the detector ourselves and turn off the sound setting. We are currently looking into getting out of our contract since they are in violation of their service agreements and are looking into reporting to the better business bureau. We do not recommend the company. The service tech who installed our equipment stopped taking our calls the moment they finished installation and Guardian says there is nothing the can do.

Hard wired security camera for my ranch style house. Completed the job with precision, and cameras…read morewere up and running once installation was completed. No monthly fees or other costs with maintaining your system, once installation is completed. You will save money in the long run if you allow Data Source Solutions to hard wire your house..

We had a great experience with Data Source Solutions, LLC. Darnell did an excellent job installing…read moremultiple cameras around the exterior of our home. The work was efficient, clean, and professional. We'll definitely be using Data Source Solutions, LLC. for any future needs and highly recommend Darnell to anyone looking for quality security installations.

Worst customer service. Actually, no customer service. The AI will try and keep you on the line,…read morebut doesn't assist. I don't have another avaliable at my "luxury apartment", but will start streaming on T-Mobile. They have better up-times. Absolutely stupid.

The contractors who installed the physical cables made a mess of the neighborhood, busting…read moresidewalks, pavement and curbs, and left piles of stone and debris everywhere, taking over a month to clean up. I had the service for 2 years. It was solid, and the install went well. Trouble began when I needed to move. It took an hour on the phone and another hour in chat to finally get the service canceled. With only 8 days into the bill cycle, I could not get prorated for the remaining 22 days I could not use as I have left the location. I would never consider AT&T for any services again.