Altex is a great go-to place for quality technology products. They sell everything that you'll need to build, service or maintain computers. I went in to get another monitor. They have SO many options and categories of everything that I end up spending hours just seeing what's new. The employees are all very knowledgeable about the products and specifications. Just walking through the store is an inspiration whether it's gaming, networking, security or computers and accessories. The prices can sometimes be a little pricey but mostly competitive and high in quality. It's a great profession level option to Best Buy and other electronics places. read more

See all

I needed a new laptop charger since mine stopped working. Jesse was at the counter by the entrance. I asked him about a universal charger and he quickly picked up 2 for me to try with the laptop. The less expensive option worked and I was out of there in 10 minutes! Speedy service! Highly recommend! read more

Great place for those computer parts you cannot get in on of the big box stores. They aren't as good as when they sold passive electronics, but there are other stores for that. They definitely promote the get it now tax as compared with online retailers though. read more

I came into exchange a type C2A HD M. I. They sold me the wrong cable and they gave me a hard time. Switching it out because the bag was a little dirty. Would not recommend it assistant manager trevor was not very nice. They are not very knowledgeable of their products. Because they should have not sold it to me if it wasn't the right h. DMI cable to begin with. read more

My first time in the store. I will say I'm very impressed with the attentive Manager. Customer service is A 1. I was offered assistance as soon as I arrived. He took the time out to explain the function of the items I was looking for. Advised me of what to look for if I chose to purchase online. I will say this was a plus. I didn't feel any pressure in purchasing the items I was searching for. Chris also provided additional information regarding a question I had outside of the items I came in looking for. I will return to this store for any electronic parts needed. read more

I came in with real questions and I got real answers, not some scripted response or how a PR would answer. You can build yourself a computer to your standards and needs and for half the price that other computer store can. Good customer service and very knowledgeable is the product they're selling. Looking to build yourself a computer and not to blow your whole tax return on it. Come see these guys. read more

Wont be shopping for tools there again. Tried to return a faulty item I bought three days ago. Wouldn't take it because I don't have a box but I have a receipt. I simply stated I wanted an even exchange because of faulty item (not my fault the store sells jank tools). Altex Is overpriced, giving bad customer service takes the cake, so I won't be shopping here anymore. read more

GREAT place for solutions. The team here sincerely welcomes customers and are happy to help. Team is very knowledgeable. I brought my brother-in-law from Dallas and he said he wished he had a store like this there. God bless you all and may success continue with your organization. Recommend this store without hesitation. read more

If you are looking for electronic stereo parts and speaker wire then this is the place to go.

Curbside pick up was super quick and easy. Masks required to enter. In my last move, I'd lost my printer's power cord and ALTEX had exactly what I needed for an amazing price (1/2 of what I would've paid on amazon). Now I don't have to buy a new printer and I picked it up the day after I ordered it. Thank you for the great service and affordable products! read more

I pulled up 1 minute before closing and the staff refused to let me in. I needed things for my business that were critical. Horrible customer service! They just looked out the window and shook their head no. Won't ever be going here again. read more

Altex has been a mainstay for my family for a long time. Whenever my father needed something, Altex was right there. When I needed a motherboard, power supply, you name it... Altex was reliable. I went in yesterday and saw that they were very competitive, price wise, with Amazon and Best Buy. They also had much more in stock as far as well, everything, was concerned than the same aisles at my local Best Buy. It seems like Altex is really modernizing and putting their gaming gear front and center - this gave me pause. Here was a company keeping up with the times and remaining competitive. They had what I needed, as always. This "thank you" has been a long time coming, so "thank you, Altex!". read more

What a lifesaver! After trying to set up my Oculus, I realized I'd need a Displayport cable. Walmart was no use (it was 11pm). Best Buy didn't carry it (HDMI Masterrace) and no one offered to help me. But freakin' Altex man. They're website let me see store selection (awesome). And then I walked in the store having never been in before. 10 seconds of looking at signs and I found the video cable aisle. Within seconds I had what I needed and I was in line to check out. And even though they have a monopoly on Displayport options in San Antonio, they don't gouge you with pricing. I paid equal to what I would on Amazon for a 6-foot cable ($15 out the door) and I didn't have to wait for shipping. I don't know why I didn't try Altex sooner. I wish I had. read more

Would have been a five star rating for my time there, however upon getting my computer back home from repair (they replaced a motherboard for me and installed a new SSD) I now notice my disk reader is not responsive at all no matter what I do which of course was working fine before I took it in and I imagine they would have had to used it. I paid a lot of money for my initial repairs just to have them overlook, or worse, break something that I'll need to now figure out myself as it's not worth going all the way back for. read more

Pros: This is like a giant radio shack for computer parts and accessories. Convenient if you need a part ASAP, like your life depended upon it. I enjoyed browsing here and killing time when I have to get out of the house. The store is fairly empty of other shoppers, but they do have just about everything for your computer. Parking is never a problem. Lots of spaces. Cons: The prices are a little on the high side. There are other cheaper options for many things, such as Amazon. And if you can wait the 7-10 days for shipping, then that's more $$ in your pockets. The cashiers have always greeted me when I am checking out, but nobody in all the many times I've been here, has asked me if I needed help looking for something or otherwise. Not that I really need it, but it would be a nice gesture towards a more positive experience. read more

Price. Come on I've heard of a mark-up but $90 to $100?!?!? An Asus Rampage III Formula on NewEgg is $275 or $250 open box. Altex sells the same item for $360 ($359.95). Wow - I've heard of a mark-up but that's insane. Computer repair is one thing but NEVER and I mean NEVER buy a part from here unless a dire, dire, dire emergency. read more

Ordered a high end gaming laptop on Monday. It's Friday and they haven't even shipped it yet. I call and email, and customer service a)can't help b) can't cancel the order. They send me to the voicemail someone who won't be in until Monday???!?!?!?? I'd just cancel the order and go to Best Buy,....but they won't even cancel the order. For a $1700 order this is total bullshit!!!! At least tell me there is a delay or you can't fulfill the order. FFS! read more

Good place to get all the IT stuff you need under one roof. Knowledgeable staff and good customer service. This is not your typical Best Buy type store. This is next level tech store and for people like me it was like a "kid in a candy store" place. They found the item for me what I was looking for and tested it right there with me to ensure it's compatibility and that it works properly. Will be back.. read more

I needed a computer cable. I went in thinking I knew what was needed having just returned a cable to Best Buy that did not solve my problem. The guy in Altex, sales receipt says James Dewey was the guy who helped me. I told him what I wanted and why, he suggested a different arrangement. It worked out of the box. Thanks Altex. read more

Horrible. I had to return something the other day and they charged a 15% restocking fee because there was a tiny tear in the box. The customer service rep was extremely rude. I've been an Altex customer for years, but I will NEVER go back! read more

It would be unfair to my neighbors if I did not praise Salesman Kenny Curtis for his professional knowledge and thorough explanation concerning my television problems. If something is wrong with your home electronics, ask him; and tell his I sent you. read more

Requested and paid for a custom built computer capable of handling an oculus VR gaming system. Needless to say I was not let down one bit. These guys build it, added up and running and even answered any questions prior to me bringing home and setting up. read more

Up until this recent purchase that I had which was a motherboard the box was a little banged up and then I looked at it and they opened it for me it was already open mind you so with the plastic on the inside the electrostatic plastic was open but I wish I was there with my dad and he was he didn't know what he was doing so the guy is kind of covered up the edges of the the motherboard plate and take a look at the pins they're good they're good cuz I said look it's an open box it's for a 6th generation processor it was the last one they had it was open and they couldn't give me a better deal on it it's been used cuz when I opened it and I looked under the processor thing before I installed it had thermal paste already on it I have never ever been by any business ever like that and it's the last time I will ever shop shoppedthere and I've been shopping there for about 20 years read more

Incredible customer service. The person that helped us was extremely helpful and knowledgeable (I can't remember his name ) I am visiting from California and was most impressed read more

I was cheated by Avi Ferguson and Veronica Miguel - sales managers of Altex Electronics. They made unfair trick with me- I payed for marimba for personal use, they sent me 4 more expensive instruments in order to force me to pay for them also. I believe that this busyness plan is not approoved by authoritys and ethics. I try to rich main office of the company. would be thankfull for any help read more

I went to Altex to look for a conversion kit for a SATA hdd. The sales staff was inviting and inquired as to my needs. They pointed me in the right direction and offered insight into which products would best suit my needs. After taking their recommendation, I made the purchase and was on my way. This location has just about anything that you need for your computer repair or replacement needs. It was a quick in and out to make my purchase and the staff was attentive to my purchase requirements with helpful suggestions. read more

I am a first time shopper at Altex computers. I ordered a PC case "NZXT H440 Mid Tower Chassis" online with my C.Card. I felt the website was easy to navigate and the price really good. I feel the item arrived quickly, packaged well, and it was as advertised. I am a happy customer. read more

Best Buy may have the geek squad, but i don't think anyone at altex has ever had sex, ever! But they know computers.

My computer knowledge is mediocre, but I manage to survive. Especially because of great help that I get from folks like at Altex. I went looking for a shell for my old hard drive, convert it to an external. Asked one of the guys at the counter, if I had the right part - nope! Thomas was his name. So he goes and grabs the correct part, opens the package, mounts my hard drive, and then tests it on a computer to ensure it works. Not a difficult task, but I appreciate it anyway, and one he didn't have to do. Really cool Altex. These guys want your loyalty and are looking to impress to get it. Or maybe its just their style. Regardless, they have my business. read more

I purchased a Wiha screwdriver from Altex and within 1 hour I was notified it was shipped from one of their Texas locations - and it arrived on my doorstep in Seattle within 48hrs. Great price, free shipping. Thank you, Altex! read more

They have just about everything you could possibly need for computers and networking. It's like home depot for computers. Most of the time I've been here, they have been very helpful. Even when I don't know exactly what I need, they help me find it. For example when I needed to get some memory for my Mac, they were able to help get the right type. And for a much more affordable price than going through Apple! Recently I went to get something to connect my Mac to a projector, and I had a Nick burns the company computer guy experience where the dude basically said he didn't want to spend a few minutes to help me find the right adaptor because I didn't have the serial number and he didn't want to spend "half an hour" to help me find the thing and blah blah. Well it turns out Macs only use two types of cords, I figured this out after spending about two minutes on google. And it took me about one more minute to find out which of the two I needed. Even after I asked the dude to look it up on the internets for me at the store, he pretty much decided he had something better to do that afternoon like...plan for his WoW raid or something. So okay fine maybe they dont know Macs as well but I guess that's what the "genius bar" is for right? WRONG. I'd still rather spend a few minutes with Nick Burns at Altex than take one step in the Mac store. read more

I have had Altex build my personal gaming pc for over 10 years. Only two builds and some upgrades in that time. They do excellent work and a great combined knowledge base. If you pick out the parts for a pc they will put it together and test it with consistent great results. My only complaint is that their internet computers are not all available for them to customize locally. Also since they have installation built into parts pricing they can seem higher than internet doityourself prices, you're paying for expert and warranty installation. I think it worth it. read more

It depends what you want from them. If you want parts, they can do that. If you want them to build you a computer, schedule a month for them not returning calls or emails, making mistakes on your order, not being able to find your order, etc... Very nice young people working there, but there is literally no management. None. They couldn't find my payment of over $2,000 for a computer. They couldn't figure out their own computer software. It feels like a High School student counsel is setting up a business. Again, very nice people, however. read more

Purchased a radiator and 6 compression fitting from them and they shipped it to the wrong address first, then when i finally got the package it was missing all the compression fittings. When I called support to have this fixed on Friday they said they wouldnt even LOOK at the issue till tuesday. Then the customer support got real shitty at me for being upset about this and hung up on me. read more

I took my PC in to these folks twice to get the malware and viruses removed. After the 2nd visit the tech told me there was nothing else they could do and suggested I wipe the hard drive, reinstall the OS and and replace the software currently on my PC. This would have been very expensive. I called to talk to the manager 3 times but only got the asst managers, never heard from the boss. I subsequently took my computer to the PC Doctor on RedLand Rd. These techs worked hard to get my PC back to running correctly. It took 3 return trips to fix it but they eventually got the job done without charging more than the initial fee. I won't be taking my business back to Altex, apparently they don't care about customer satisfaction. read more

Great store! I have been back several times to buy various things and they have always been helpful and I always end up buying something that I hadn't seen at one of the usual electronics stores. I bought 2 different wireless routers from other places, then the guys at Altex listened to my issues and sold me a router that fixed all my issues. I really feel good about my purchase whenever I leave this store. read more

Please DO NOT let them take your money!!! Took my lap-top in to have the cd drive replaced and antivirus installed. Me and the tech started the computer, went through the start up process and I explain what was wrong. One week later I received a call saying the computer was ready. I went pick up the computer and the employe said it was no longer running after the tech worked on it and nothing was replaced. Talked with the manager and he rudely said he would not do anything to help. Needless to say, I paid $130 to have my computer destroyed. read more

When my husband had me pickup some cables for him here, I had no idea what it was I was needing beside the name he gave me. The staff here were really helpful in getting me exactly what I needed! read more

OK I recently decided to build my own PC now each time I came to the store I wasn't treated very nicely but that's not the main issue the main issue is that 1 I returned two cables and fully have not received my refund and 2) I got hit with the restocking fee the first time I return the cable I understood because he said the package was open the second time I returned a cable none of the packages were opened and I still got hit with the restocking fee I do believe this is out of spite I work at a retail store myself and never would Give a restocking fee on a brand new unopened item I am extremely furious with this location I have not experienced this type of customer service before I did not receive any help I kept getting sold the wrong cable and I still haven't gotten my refund now where do I as a customer get what I went in there for? That's help.. You have very angry people working here that don't obviously want to be at work I suggest to raise our new employees this is ridiculous I wasn't even told I was going to be given a restocking fee?? Shouldn't that be mandatory for the customer to be aware of what's going on?? I'm going to continue writing reviews until this matter is taken care of read more

Worst experience I've ever had with a business. They kept ordering the wrong parts, they then escalated the situation to a new motherboard and then created new problems I never had before. Now they blame the screen which was never a problem before. They're either missing something or messed something up and now covering their tracks. I'm now out $552 and nothing to show for it. They will not give me my money back and they will not fix the problems THEY caused. The only consolation I've been offered is to sell me another product. THE NERVE to try and get more money off of me. DO NOT GO HERE. read more