I've been to other spectrum stores that weren't as crowded but the wait wasn't bad and the staff person was very helpful and kind. Thank you Ab!! read more

Extremely disappointed with Spectrum. I was charged for a phone line that had ZERO usage. I had already sent an email months ago requesting cancellation, and I offered to provide written proof. I was not aware that I had to call in to cancel the line. I originally had an $80 bill, and Spectrum took a $49 credit while still expecting me to pay the remaining balance for a phone I was not using. I first spoke with Max in Customer Solutions, who was extremely condescending and did not listen to my issue. I was then transferred to Emily, a supervisor in Customer Solutions, and unfortunately, she was no more helpful. I repeatedly explained that I had attempted to cancel the phone months ago and that the phone had zero usage, but I was still told that I had to pay the bill. Emily offered a $40 credit, but I was still expected to pay for a phone that was activated but had no usage and was not being used. This phone was offered to me for FREE when I signed up for cable. This feels like a bait-and-switch: offer a "free" phone with cable, then continue billing customers for it even when they aren't using it. I am currently dealing with job loss and financial hardship, and Spectrum showed absolutely no understanding or willingness to resolve this fairly. The customer service was frustrating, dismissive, and condescending. I strongly recommend thinking twice before accepting a "free" phone from Spectrum. Read the fine print and make sure you understand exactly how cancellation works. I will be taking this matter further because I do not believe I should be responsible for charges on a phone with zero usage that I attempted to cancel months ago. read more

I went in because I had a few questions regarding my cell service. The wait to receive service was ridiculous. I don't understand why the managers and supervisors stay in the back when there's so many people waiting. They should come out and help the customers instead of thinking that they're better than that. And after finally getting called up the girl who helped us, it was very rude and had no customer service skills. Her name is Kiana and she has a bad attitude. Almost like she hates working with people. I couldn't get a connection in the store and she kept blaming it on me. She kept telling me to give her my phone because she could get it connected. After she tried a couple of times her manager told her that there was an outage in the area. She didn't even apologize to me for thinking.I was stupid. After I explained everything to her about the question, I had, she still didn't know what I was talking about. I told her that i received a notification about an E-sim update and she looked at me like I was speaking Chinese. She kept saying, I don't know what that is. The manager once again had to tell her what it was.And then she proceeded to tell me that she couldn't help me with that. So needless to say, I wasted all my time in that store.And then to be treated rudely by that girl Kiana. She needs to retrain on how to handle customers and have better customer service skills. The managers and supervisors need to be retrained on how to help the customers.When it's very busy in the store and don't think that they're above doing that. read more

Nathen!!! was so so extremely helpful and nice and professional I recommend getting help from him

cancelled our service in August. They are still charging us for September 18th - October 17th. Customer service said we are being charged an extra month because we stopped service in the middle of a billing cycle. The last billing cycle!!! Cancelled service because we were paying for the highest tier of service and our internet was so slow that we couldn't even watch regular television without it having to buffer. read more

Horrible customer service and terrible management. I was interrupted 4 times by people that not checked in an the manager was nowhere to be found read more

Am so glad I am finally done ever coming inside here again! Praise the Lord, I am not even very religious. Called in multiple times, they have me the run around several times on cancelling my service. No matter what I told them, that I already started paying for another provider, they would not cease with the desperate negotiating to retain me. I understand this is their responsibility in their department, literally assigned to retain customers, but there needs to be a limit; there needs to be a balance between business and not harassing customers. After at least a couple hours cumulative being sent from department to department, trying to verify security details, then being confused by what service I had, then starting all over every time they transferred me to a higher person, they told me it was best I do it in person. I would have further persisted, but was in no place to do anything but be unfairly rude to any individual that they transferred me to next, since this feels like more a corporate situation than any one employee's doing. I finally made it to the store in person and the wait was ridiculous @ 9 in the morning. I was 5th in line. They told me it would take about 30 minutes. 1.5 hours later, they finally saw me. I will not bore you with the details. Alas, suffice to say, another 20 minutes later, I am done with this company forever. read more

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If I could leave 0 stars I would. Horrible customer service. When you suffer a outage they don't give you a estimate on how long its going to be nor do they reimburse you if a outage has lasted for over a Dat. DO NOT USE SPECTRUM. Honestly more communication should be done. read more

Their prices were so hot. Their services are so terrible. They were very rude to customers. I'm very shocked even the toll-free number. They're so terrible. They do not work with customer. They're not people friendly people Customer Service I'm very horrified. read more

Constantly going up on price. Bad customer service. I has to wait an hour just to return a modem.

I have been a long-time customer. My cable TV is showing unavailable on random channels and the DVR will not record the "unavailables" or manually when you press record. Sent a technician out and said it was an "area problem" but no one is going to fix it. It has been 12 hours (so far) and it still does not work. Always ready to get $$$ but do not want to provide the service. read more

This rating is based on their billing. I had spectrum internet and then my apartment complex contracted with spectrum that all residents have to have it. Spectrum does not prorate so this month I pay twice for service. read more

Worth internet provider I have ever had!! Outages 2-3 times a week, I've had them out to bury the fiber cable 4 times now. This time the guys that showed up can't speak English. They are using an app to translate. STAY AWAY FROM SPECTRUM!!!! read more

Spectrum mobile is the worst service. They charge a very high rate and customer service is terrible. Due to their lack of promptness they charged me a full months service. Then the customer service rep. asked me how much my new provider was charging me and when I told her she said that Spectrum charges that amount and that I was on a old plan and that I should have called to get a reduced bill. That is not my job to make sure that a company is billing me correctly. Don't go to Spectrum if you don't want to be screwed over!!!! read more

I went to spectrum to return some equipment and I was told by a spectrum employee named Nathan that he would ship out 2 WiFi 7 extenders after I asked for them even though I couldn't sign up for a cellular plan because I owed more for a phone than could be bought out. I never received the extenders and they never showed up on my account in the spectrum app. So I returned some more equipment to spectrum today including the router because I am using my own router and spectrum raised my bill by another 5 dollars. It should have gone down 5 dollars not go up. I only signed up two months ago. Anyway I got lied to again about what my bill should be and I threatened to cancel my service and then they agreed to lower my bill by $5.00. I don't trust spectrum. Not anymore. They also tried to get me to leave the store while waiting for my turn but they said I would have to call to cancel service and return the equipment to ups. Since I had already been lied to I stayed. read more

Spectrum is trrash. They consistently throttle, even tho when you call them, they say they dont. But they openly admits to throttling in there terms, but they try to spin it like it's a necessary part of "network management" to prevent congestion, spam, and security risks. That's complete nonsense. Throttling has nothing to do with cybersecurity, it's just a convenient excuse to artificially limit bandwidth instead of investing in better infrastructure. They claim to offer gigabit speeds, but in reality, they engage in bandwidth prioritization that disproportionately affects high-usage customers. I pay for for 1GP speeds, the speeds are normally ok but its the latency that spikes like crazy during peak hours or not because Spectrum implements dynamic bandwidth allocation that deprioritizes users based on overall network load. They don't guarantee consistent speeds because they oversubscribe their network, selling more bandwidth than they can actually provide. Instead of upgrading their backbone capacity or deploying more local nodes to handle increased traffic, they offload the issue onto customers by throttling speeds under the guise of "network optimization." Their so-called "network management" isn't about fairness; it's about cost-cutting. If their infrastructure can't handle customers using what they pay for, that's not a congestion problem; that's a Spectrum problem. They bank on most people not noticing, but for anyone who actually monitors their speeds and latency, the inconsistencies are glaring. They're not just throttling bandwidth; they're throttling service quality while continuing to charge for speeds they knowingly can't sustain. read more

I have been standing in line over an hour just to pick up equipment. I've never heard of this company. Unfortunately, others don't have 1GB service in my neighborhood. This first impression is horrific. read more

If I could give zero I would. The absolute worst internet service provider ever. It is constantly crashing. And God FORBID you have a storm that takes out your electricity and you need to depend on your internet to keep posted on what is happening. Do yourself a favor, don't use these services. Full. Stop. read more

Dacia and customer service is horrible. Took less than 10 mins to get an account took over 55 mins to disconnect. Both rude.

the worst ever and don't try calling customer service, not helpful at all, too bad there's not any competition to go to.

I would recommend anything but spectrum the price has gone up it goes out constantly just not worth it

Same old terrible customer service. You walk in the door to be greeted by a massive crowd of people standing around waiting for service. There is almost always at least 30 customers minimum waiting according to their waitlist sign board. I left and got Google fiber instead, which was super easy and they came on the same day and installed it for free. Do yourself a favor find a different Internet and cable TV provider spectrum never improves it has been this way for years. read more

Never works, itll be on for one minute and off the next. Using cheap coaxial cables rather than fiber optics. Horrible company, horrible customer services and horrible internet provider. If you have Google Fiber in your area I envy you. ​ read more

Consumer Review for Spectrum - Be Cautious If You're Moving! (1 out of 5) If you're planning to move and cancel Spectrum service, prepare for a frustrating and unfair billing process. We recently moved at the end of June and no longer needed or used Spectrum service at our new address (where Spectrum doesn't even operate). We called to cancel the service, thinking it would be simple. Unfortunately, Spectrum does not prorate their monthly charges, even if you cancel at the very start of a new billing cycle. That means the moment your billing period starts--even if you cancel days later--you're on the hook for the full month's bill. In our case, we were charged $103 for a service we didn't use at all simply because we didn't cancel before the billing date. We had already moved and weren't even connected to Spectrum at our new place. To make matters worse, they make you go to the post office to return their equipment instead of allowing drop-off at a nearby Spectrum location. It's just another layer of inconvenience after already dealing with moving stress. We tried to resolve this with customer service, but they repeated the policy: "No proration. Monthly subscription. Full charge is due." Even though we canceled, moved, and never used the service again, they would not budge. If you're moving, make sure you cancel before the billing cycle starts, or you'll pay for another month of nothing. Honestly, this left a bad taste in our mouths. Customers deserve better. read more

For the fifth time in two weeks, my Internet is down. They have no reason for it. They have no excuses for it one time it took eight hours to get back the other time. It took seven hours to get back then another time it took two hours to get back who knows how long it's gonna be today. They need to get their act together if it wasn't for the fact that I had mobile for so cheap. I would've let this company go along time ago. read more

I had Brighthouse for years. Since Spectrum, continuous issues. Stopped supporting TIVo. Pauses continually. Always pushing new charges. Typical greed in our era. read more

The worst wifi I have ever had. Freezes, unexplained breakdowns, hostile employees, and craptastic prices. Had I known it was the only provider in this neighborhood, I would not have purchased this house. If this country had actual consumer protections, this company would be out of business. Go anyplace, but Spectrum. read more

Went to H‑E‑B to pay Spectrum bill, they told me I could not pay the bill with a copy of the bill. The next day I went to Walmart and they would not allow me to pay the bill because I had a temp, drivers license. I then took my third Uber to get to the spectrum store at the mall there.After waiting two hours, the man at the counter said that spectrum would not accept cash. I explained to him that ai was hit by a car, reason for the cast and told them that a charge for the ambulance went though over drafted me and there would not be enough money to pay the bill until my social security came in on the 12th. I'm 67 and the cost of 4 Ubers to pay that bill was 110.00 dollars, more than the bill at Spectrum. I call to reach Spectrum in New York. They had to verify who I was. The address on record was not my new address. I told the man I moved my account and called Spectrum to set up a new account. They verified they provided service and he charged for set up and I had to drive over to the Spectrum Store to pick up equipment which they said was easy to install. I went the entire week-end trying to figure out how to hook up the equipment. I called spectrum and they said they would have to send a technician out to fix. He gets there and tells me they have never serviced the address there. I had to take the equipment back to the location I picked it up, and they argued with me and assured me there was service. After an hour of that BS, he refunded my money. I wont pay these people another dime, and anyone who uses these people are asking for trouble. New York would not help because they had my old address, they had account number and my phone numbers. I just stopped, hung up and let it go. Now for the Grand finale, I purchased a gift card with cash at the Grocery Store, went home went into my account and was promptly told that Spectrum did not accept gift cards as form of payment. To say that Im done is an understatement. You've been warned. read more

Spectrum can't fix the audio problems it's been having during Spurs games?? You've had weeks to address this and you don't have an answer? Commercials are fine but you can't actually fix what I am paying to watch?? Lame. read more

I was a Spectrum customer for 5 years, but this year was the worst service I ever have had with the internet, horrible, receiving texts quite often from Spectrum like this: "There is a service outage affecting your area" or: "internet connection is not stable" Today September 18, 2024 finally get my home phone (kept same phone number) transferred to Google fiber, so I have the landline (home phone) and the basic 1GB for internet service as well for: $85.05 and I am still saving: $33.43 dollars. (last bill with Spectrum was: $118.48) As always when you call for deactivate a service they will give you many offers, like stay with us and you will pay less for internet service, for 1 year then goes to the normal price, or you will have a mobile phone service for free (but just for 1 year) Get rid of Spectrum now, get better service and save money! read more

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Poor customer service and hidden fees. Poor cell phone service and I could give it less than one star I would.

Spectrum was the worst experience to have to deal with, from costumer service to everyone behind the phone,we were promised service on a specific day and the day before they called and couldn't get it done,no reason to why just that they weren't going to do it.... We literally called back to costumer service to see if they had any answers for us, and same thing we can't verify your address..... Worst 1hr ever getting transferred back and forth. read more

Spectrum is the worst service provider out of all of them. I never had one day of service with them as to they couldn't install the cable at my house without cutting my concrete as that would be a deal beaker for me. So I canceled them....They started to bill me like I had service for month after month. Called them over and over to try to resolve the matter spending hours on the phone with them. They have now put me in collections in a unlawful collection proceeding.... Ruining my credit. I am in the process of lawyering up to sue them..... read more

I've been a loyal customer for 4 years. Decided to cancel the service, because the internet connection was not good through the day, and to get a fair price you have to jump 20 hoops. On top of all that, they are charging me a full month for four days worth of service, they have a huge lack of communication that's by design to help them cash in the full month. I tried to get clarification on this and this is the response of the service rep: Thank you so much for your patience XXX! I do see that the account was disconnected on 5/14. This was during the billing cycle that had already started on 5/10 and there is a current balance of $XX.XX that would be for this final cycle. I do want to make you aware that Spectrum is a monthly subscription service therefore generating the bill at the beginning of the cycle month, and any changes to your services are not reflected until your next billing cycle to include for cancellations. At this time, we are not able to credit for unused services due to a cancellation during the final cycle. Avoid this internet provider at all costs! read more

Spectrum is a demon sent from the pit of Hades disguised as a WiFi service. The fact I am forced to leave this service a 1 star review feels morally bad. After moving from San Antonio to Houston Texas, I've had more than 30-40 area wide outages. These outages always come with an expected resolution time, usually 3-4 hours out, and eventually become an all day/night long possession of my wifi connection from the evil one. And you know what the evil one does? Promises you some money in order to keep you. I fell for it. I had so many outages that the month of November was completely free. Only to turn around and get a $168 charge automatically debited from my account unbeknownst to me. Apparently, the notice of the upcoming charge was sent out in my previous statement (which was $0) but I missed it. The devil is in the details. I must say, the only seemingly good thing about spectrum is the employees taking calls. Which are usually sweet and nice sounding and very helpful. So I secured a refund. Kinda. These nice employees told me the entire charge would be debited back to me and of course part of it was and the other part credited back to my account to pay for a service that is now experiencing outages for probably the 50th time. They say the devil won't show up being red with a pitchfork and I believe that now. He shows up masquerading as sweet employees from mid Ohio that work in a system destined for disturbing your peace. Crazy thing is, I wouldn't even recommend Spectrum TO THE DEVIL HIMSELF. I think he has better things to do than sit here and be interrupted while working from home and trying to watch the National Championship. My prayer is that the Great White Hope (Donald Trump) bans this company out of existence. They don't deserve to be in operation. And with that, credits all the people that paid for this service every month's payment back to restore balance after the torture they've released on humanity. And to all the nice people that work for Spectrum, repent and believe in the Lord Jesus Christ. He will forgive and so do I. read more

Horrible customer service! Stop trying to sell people service when they say no! There is a reason we disconnect!

Horrible customer service the manager, Miriam will just blame corporate for any mistake and won't try to help you.

Worst internet service I've ever had! Constant intermittent service. I had Astound before which was A LOT cheaper and worked 100% of the time. I've had Spectrum one month and it is constantly going out. I hate it! read more

The worst experience ever. Been waiting for more than 2 hours to turn in some equipment. EQUIPMENT! Ladies here are rude with older folks.

Absolutely hands down worst upgrade in existance. Should have just kept the old wifi. This is bad, how do you up sell me on better speed and it turns out the wifi speed is even worse. read more