First time here! I popped in to get some info on their mobile plan cuz hey... mama needs a deal! Tired of paying $133 per month for me alone through Sprint (now T-Mobile). There are quite a few people waiting for their turn to speak with a rep. I notice a tablet to sign in. It asks if I have an existing reservation. Hmmm. The wait might be substantial and I have an appointment in 40 mins so I opt to walk over and ask a rep whom is quietly working at a register alone. I approach her and ask if I might ask her about the mobile plan. She is happy to assist! She gives me tons of information and seems so genuine. She finds some literature from another colleague and says I can message them to set up a reservation when I'm ready to come back in. I feel so good with all the info I've got and I'll be ready to come back and make an appointment to move the cell phones in my household over to Spectrum who is utilizing Verizon for cell service. The Spectrum employee who assisted me and went above beyond my expectations is Ali. She is a true gem and deserves a promotion and raise (wink, wink!). read more

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I had Spectum services over years and they promise me this yr if i moved theres no fee no etc, they lied so i was over charged too much they made me pay no matter what i'm way done , with them. i call the toll free number there no help at all they pulled me like a tug of war back and forth, tech mobile tech so on , no one wants to help they just bill me . so i went to store they were no help , the lady was so rude i tried to tell her , she was still rude she was still rude ,i started yelling and screaming why unhappy customer with everything so many yrs. they did not disconnect it as promised and not following directions i gave equipments back pay my bills i almost had heart attack with specturm from everything. im never coming back horrible everything and customer services. from scale 0-10 u give me i give it 0 i tried sign it it did not let me im not recomending no one to specturm to u guys u guys cheated me and doubled my bills and services i just paid read more

This rating is based on their billing. I had spectrum internet and then my apartment complex contracted with spectrum that all residents have to have it. Spectrum does not prorate so this month I pay twice for service. read more

Am so glad I am finally done ever coming inside here again! Praise the Lord, I am not even very religious. Called in multiple times, they have me the run around several times on cancelling my service. No matter what I told them, that I already started paying for another provider, they would not cease with the desperate negotiating to retain me. I understand this is their responsibility in their department, literally assigned to retain customers, but there needs to be a limit; there needs to be a balance between business and not harassing customers. After at least a couple hours cumulative being sent from department to department, trying to verify security details, then being confused by what service I had, then starting all over every time they transferred me to a higher person, they told me it was best I do it in person. I would have further persisted, but was in no place to do anything but be unfairly rude to any individual that they transferred me to next, since this feels like more a corporate situation than any one employee's doing. I finally made it to the store in person and the wait was ridiculous @ 9 in the morning. I was 5th in line. They told me it would take about 30 minutes. 1.5 hours later, they finally saw me. I will not bore you with the details. Alas, suffice to say, another 20 minutes later, I am done with this company forever. read more

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the worst ever and don't try calling customer service, not helpful at all, too bad there's not any competition to go to.

Worth internet provider I have ever had!! Outages 2-3 times a week, I've had them out to bury the fiber cable 4 times now. This time the guys that showed up can't speak English. They are using an app to translate. STAY AWAY FROM SPECTRUM!!!! read more

I would recommend anything but spectrum the price has gone up it goes out constantly just not worth it

Spectrum mobile is the worst service. They charge a very high rate and customer service is terrible. Due to their lack of promptness they charged me a full months service. Then the customer service rep. asked me how much my new provider was charging me and when I told her she said that Spectrum charges that amount and that I was on a old plan and that I should have called to get a reduced bill. That is not my job to make sure that a company is billing me correctly. Don't go to Spectrum if you don't want to be screwed over!!!! read more

Dacia and customer service is horrible. Took less than 10 mins to get an account took over 55 mins to disconnect. Both rude.

Spectrum is trrash. They consistently throttle, even tho when you call them, they say they dont. But they openly admits to throttling in there terms, but they try to spin it like it's a necessary part of "network management" to prevent congestion, spam, and security risks. That's complete nonsense. Throttling has nothing to do with cybersecurity, it's just a convenient excuse to artificially limit bandwidth instead of investing in better infrastructure. They claim to offer gigabit speeds, but in reality, they engage in bandwidth prioritization that disproportionately affects high-usage customers. I pay for for 1GP speeds, the speeds are normally ok but its the latency that spikes like crazy during peak hours or not because Spectrum implements dynamic bandwidth allocation that deprioritizes users based on overall network load. They don't guarantee consistent speeds because they oversubscribe their network, selling more bandwidth than they can actually provide. Instead of upgrading their backbone capacity or deploying more local nodes to handle increased traffic, they offload the issue onto customers by throttling speeds under the guise of "network optimization." Their so-called "network management" isn't about fairness; it's about cost-cutting. If their infrastructure can't handle customers using what they pay for, that's not a congestion problem; that's a Spectrum problem. They bank on most people not noticing, but for anyone who actually monitors their speeds and latency, the inconsistencies are glaring. They're not just throttling bandwidth; they're throttling service quality while continuing to charge for speeds they knowingly can't sustain. read more

I have been standing in line over an hour just to pick up equipment. I've never heard of this company. Unfortunately, others don't have 1GB service in my neighborhood. This first impression is horrific. read more

Never works, itll be on for one minute and off the next. Using cheap coaxial cables rather than fiber optics. Horrible company, horrible customer services and horrible internet provider. If you have Google Fiber in your area I envy you. ​ read more

If I could give zero I would. The absolute worst internet service provider ever. It is constantly crashing. And God FORBID you have a storm that takes out your electricity and you need to depend on your internet to keep posted on what is happening. Do yourself a favor, don't use these services. Full. Stop. read more

to expensive, stealing people's money even tho the internet goes out constantly and even tho we had the faster speed it would go very slow.. why promote something that using true It did not save you money it just took it all. Ok thanks bye read more

Same old terrible customer service. You walk in the door to be greeted by a massive crowd of people standing around waiting for service. There is almost always at least 30 customers minimum waiting according to their waitlist sign board. I left and got Google fiber instead, which was super easy and they came on the same day and installed it for free. Do yourself a favor find a different Internet and cable TV provider spectrum never improves it has been this way for years. read more

Consumer Review for Spectrum - Be Cautious If You're Moving! (1 out of 5) If you're planning to move and cancel Spectrum service, prepare for a frustrating and unfair billing process. We recently moved at the end of June and no longer needed or used Spectrum service at our new address (where Spectrum doesn't even operate). We called to cancel the service, thinking it would be simple. Unfortunately, Spectrum does not prorate their monthly charges, even if you cancel at the very start of a new billing cycle. That means the moment your billing period starts--even if you cancel days later--you're on the hook for the full month's bill. In our case, we were charged $103 for a service we didn't use at all simply because we didn't cancel before the billing date. We had already moved and weren't even connected to Spectrum at our new place. To make matters worse, they make you go to the post office to return their equipment instead of allowing drop-off at a nearby Spectrum location. It's just another layer of inconvenience after already dealing with moving stress. We tried to resolve this with customer service, but they repeated the policy: "No proration. Monthly subscription. Full charge is due." Even though we canceled, moved, and never used the service again, they would not budge. If you're moving, make sure you cancel before the billing cycle starts, or you'll pay for another month of nothing. Honestly, this left a bad taste in our mouths. Customers deserve better. read more

For the fifth time in two weeks, my Internet is down. They have no reason for it. They have no excuses for it one time it took eight hours to get back the other time. It took seven hours to get back then another time it took two hours to get back who knows how long it's gonna be today. They need to get their act together if it wasn't for the fact that I had mobile for so cheap. I would've let this company go along time ago. read more

I had Brighthouse for years. Since Spectrum, continuous issues. Stopped supporting TIVo. Pauses continually. Always pushing new charges. Typical greed in our era. read more

The worst wifi I have ever had. Freezes, unexplained breakdowns, hostile employees, and craptastic prices. Had I known it was the only provider in this neighborhood, I would not have purchased this house. If this country had actual consumer protections, this company would be out of business. Go anyplace, but Spectrum. read more

Went to H‑E‑B to pay Spectrum bill, they told me I could not pay the bill with a copy of the bill. The next day I went to Walmart and they would not allow me to pay the bill because I had a temp, drivers license. I then took my third Uber to get to the spectrum store at the mall there.After waiting two hours, the man at the counter said that spectrum would not accept cash. I explained to him that ai was hit by a car, reason for the cast and told them that a charge for the ambulance went though over drafted me and there would not be enough money to pay the bill until my social security came in on the 12th. I'm 67 and the cost of 4 Ubers to pay that bill was 110.00 dollars, more than the bill at Spectrum. I call to reach Spectrum in New York. They had to verify who I was. The address on record was not my new address. I told the man I moved my account and called Spectrum to set up a new account. They verified they provided service and he charged for set up and I had to drive over to the Spectrum Store to pick up equipment which they said was easy to install. I went the entire week-end trying to figure out how to hook up the equipment. I called spectrum and they said they would have to send a technician out to fix. He gets there and tells me they have never serviced the address there. I had to take the equipment back to the location I picked it up, and they argued with me and assured me there was service. After an hour of that BS, he refunded my money. I wont pay these people another dime, and anyone who uses these people are asking for trouble. New York would not help because they had my old address, they had account number and my phone numbers. I just stopped, hung up and let it go. Now for the Grand finale, I purchased a gift card with cash at the Grocery Store, went home went into my account and was promptly told that Spectrum did not accept gift cards as form of payment. To say that Im done is an understatement. You've been warned. read more

Spectrum can't fix the audio problems it's been having during Spurs games?? You've had weeks to address this and you don't have an answer? Commercials are fine but you can't actually fix what I am paying to watch?? Lame. read more

I was a Spectrum customer for 5 years, but this year was the worst service I ever have had with the internet, horrible, receiving texts quite often from Spectrum like this: "There is a service outage affecting your area" or: "internet connection is not stable" Today September 18, 2024 finally get my home phone (kept same phone number) transferred to Google fiber, so I have the landline (home phone) and the basic 1GB for internet service as well for: $85.05 and I am still saving: $33.43 dollars. (last bill with Spectrum was: $118.48) As always when you call for deactivate a service they will give you many offers, like stay with us and you will pay less for internet service, for 1 year then goes to the normal price, or you will have a mobile phone service for free (but just for 1 year) Get rid of Spectrum now, get better service and save money! read more

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Poor customer service and hidden fees. Poor cell phone service and I could give it less than one star I would.

Spectrum was the worst experience to have to deal with, from costumer service to everyone behind the phone,we were promised service on a specific day and the day before they called and couldn't get it done,no reason to why just that they weren't going to do it.... We literally called back to costumer service to see if they had any answers for us, and same thing we can't verify your address..... Worst 1hr ever getting transferred back and forth. read more

Spectrum is the worst service provider out of all of them. I never had one day of service with them as to they couldn't install the cable at my house without cutting my concrete as that would be a deal beaker for me. So I canceled them....They started to bill me like I had service for month after month. Called them over and over to try to resolve the matter spending hours on the phone with them. They have now put me in collections in a unlawful collection proceeding.... Ruining my credit. I am in the process of lawyering up to sue them..... read more

Spectrum is a demon sent from the pit of Hades disguised as a WiFi service. The fact I am forced to leave this service a 1 star review feels morally bad. After moving from San Antonio to Houston Texas, I've had more than 30-40 area wide outages. These outages always come with an expected resolution time, usually 3-4 hours out, and eventually become an all day/night long possession of my wifi connection from the evil one. And you know what the evil one does? Promises you some money in order to keep you. I fell for it. I had so many outages that the month of November was completely free. Only to turn around and get a $168 charge automatically debited from my account unbeknownst to me. Apparently, the notice of the upcoming charge was sent out in my previous statement (which was $0) but I missed it. The devil is in the details. I must say, the only seemingly good thing about spectrum is the employees taking calls. Which are usually sweet and nice sounding and very helpful. So I secured a refund. Kinda. These nice employees told me the entire charge would be debited back to me and of course part of it was and the other part credited back to my account to pay for a service that is now experiencing outages for probably the 50th time. They say the devil won't show up being red with a pitchfork and I believe that now. He shows up masquerading as sweet employees from mid Ohio that work in a system destined for disturbing your peace. Crazy thing is, I wouldn't even recommend Spectrum TO THE DEVIL HIMSELF. I think he has better things to do than sit here and be interrupted while working from home and trying to watch the National Championship. My prayer is that the Great White Hope (Donald Trump) bans this company out of existence. They don't deserve to be in operation. And with that, credits all the people that paid for this service every month's payment back to restore balance after the torture they've released on humanity. And to all the nice people that work for Spectrum, repent and believe in the Lord Jesus Christ. He will forgive and so do I. read more

Horrible customer service! Stop trying to sell people service when they say no! There is a reason we disconnect!

Horrible customer service the manager, Miriam will just blame corporate for any mistake and won't try to help you.

The worst experience ever. Been waiting for more than 2 hours to turn in some equipment. EQUIPMENT! Ladies here are rude with older folks.

Absolutely hands down worst upgrade in existance. Should have just kept the old wifi. This is bad, how do you up sell me on better speed and it turns out the wifi speed is even worse. read more

If I could go negative I would. This company overcharged. Recently I moved to a new address and transferred the service they gave me a better deal but when the bill came they charged the old address for the full month and the new address for the full month. Going back and forth for a week emailing their executives and they gave me the run around that someone will call you in 24 hours. This took several days. Finally, someone called and said the same thing their rude customer service said to begin with with a condescending tone. That I got a better deal that I should not have and I got uninterrupted service. The way he spoke to me was that I should be thankful. Tmobile and Verizon thank God they have home internet now and their customer service is superior. Spectrum service is horrible and constant service disconnects. read more

I've been a loyal customer for 4 years. Decided to cancel the service, because the internet connection was not good through the day, and to get a fair price you have to jump 20 hoops. On top of all that, they are charging me a full month for four days worth of service, they have a huge lack of communication that's by design to help them cash in the full month. I tried to get clarification on this and this is the response of the service rep: Thank you so much for your patience XXX! I do see that the account was disconnected on 5/14. This was during the billing cycle that had already started on 5/10 and there is a current balance of $XX.XX that would be for this final cycle. I do want to make you aware that Spectrum is a monthly subscription service therefore generating the bill at the beginning of the cycle month, and any changes to your services are not reflected until your next billing cycle to include for cancellations. At this time, we are not able to credit for unused services due to a cancellation during the final cycle. Avoid this internet provider at all costs! read more

This store SPECIFICALLY is an effing joke. Customers waiting around for 20-30 min while there's 6+ employees standing around looking stupid. Nobody moves with any urgency anymore. I'm sick of this online service. WiFi sucks. Customer service sucks. Don't even waste your time OR $$$ read more

I am giving this rating because, and I hope others will read this so they will not fall into this BS, I canceled my Internet services with Spectrum on 2 May, my billing cycle is from 20 April to 19 May, I was charged for the full month of service. I called Spectrum to see if I was going to be reimbursed for the days I did not use their services, NO was the answer. It is unfair and complete BS that a company can rip off people because they decided to move to another provider. Word of advise to the people reading this, if you are going to change services, do it at the end of your billing cycle and make sure you cancel AUTOPAY and paperless billing before you cancel services. I am sure the other providers out there do the same BS, but for now, Spectrum is off my list of providers and if anyone ask my advice on them, I will tell them, HECK NO, stay away go with someone else. read more

Spectrum is not reliable, to expensive, having to call for service more then I should .. I will be switching provider.

Worst internet service I've ever had! Constant intermittent service. I had Astound before which was A LOT cheaper and worked 100% of the time. I've had Spectrum one month and it is constantly going out. I hate it! read more

A guy came and convinced me to switch from Windstream to Spectrum. Offered a small rate set for 2 years. So I did it. Not only am I being charged MORE than w/other provider but the service sucks. Always buffering. I call to get it reset at least 2 times per week. I should have stayed at Windstream where I never had problems. Don't change service to them. You will be sorry! It's slow, buffer's constantly, and they don't honor the deal that is quoted to you in person. My name is Jackie Martinez in Kerrville Texas. Good luck! read more

Even after cancelling on 8/13, getting email confirmation of 8/13, having a spectrum supervisor tell me on the phone that I called that day (to cancel), they're still trying to tell me that I arbitrarily ended my service on 8/25, which makes no sense. If anything, the employee might've told me we had service until 8/15, not 8/25, because the cycle is to 8/15. After years of getting charged way too much for mediocre wifi, they can't even see how their "notes" don't make any sense and that the charge on me is invalid. They now put me as the consumer in a terrible spot essentially saying 1. Pay this now, even though it isn't really owed or 2. Don't pay it and take a hit to your credit. Good times. Last person I talked to was Nessa, a supervisor with Charter Spectrum out of the North Texas Call Center. I'd appreciate if this could be handled without hurting the consumer or dragging on, please and thank you. Respectfully, read more

Hey guys I'm here at Spectrum located in San Antonio Texas, one of their retail stores. I did a review the other day on Google Fiber and how I liked it so far, well quick update I'm not having any problems with it so far and it hasn't dropped out but I'm here at Spectrum because they say I owe them equipment I'll make a podcast on this when I get home stay tuned... https://youtu.be/a5SPm64mQfs read more

Spectrum - Spectrum cable problems - Television Service Providers Near Me - San Antonio, Texas

Horrible company. All three stores were closed. Call centers are not updated.... all stores gutted ..closed