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    Updated 3 months ago

    Services - Spectrum

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    Vonia P.

    Am so glad I am finally done ever coming inside here again! Praise the Lord, I am not even very religious. Called in multiple times, they have me the run around several times on cancelling my service. No matter what I told them, that I already started paying for another provider, they would not cease with the desperate negotiating to retain me. I understand this is their responsibility in their department, literally assigned to retain customers, but there needs to be a limit; there needs to be a balance between business and not harassing customers. After at least a couple hours cumulative being sent from department to department, trying to verify security details, then being confused by what service I had, then starting all over every time they transferred me to a higher person, they told me it was best I do it in person. I would have further persisted, but was in no place to do anything but be unfairly rude to any individual that they transferred me to next, since this feels like more a corporate situation than any one employee's doing. I finally made it to the store in person and the wait was ridiculous @ 9 in the morning. I was 5th in line. They told me it would take about 30 minutes. 1.5 hours later, they finally saw me. I will not bore you with the details. Alas, suffice to say, another 20 minutes later, I am done with this company forever.

    September 2024 Bill
 Landline phone & Internet.

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    15 days ago

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    29 days ago

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    1 month ago

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    2 years ago

    Helpful 6
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    4 months ago

    Helpful 2
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    1 year ago

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    3 months ago

    the worst ever and don't try calling customer service, not helpful at all, too bad there's not any competition to go to.

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    4 months ago

    I would recommend anything but spectrum the price has gone up it goes out constantly just not worth it

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    1 year ago

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    5 months ago

    Dacia and customer service is horrible. Took less than 10 mins to get an account took over 55 mins to disconnect. Both rude.

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    1 year ago

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    9 months ago

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    5 months ago

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    11 months ago

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    1 year ago

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    1 year ago

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    1 year ago

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    2 years ago

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    8 months ago

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    8 months ago

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    2 years ago

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    10 months ago

    Poor customer service and hidden fees. Poor cell phone service and I could give it less than one star I would.

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    11 months ago

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    11 months ago

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    1 year ago

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    1 year ago

    Horrible customer service! Stop trying to sell people service when they say no! There is a reason we disconnect!

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    1 year ago

    Horrible customer service the manager, Miriam will just blame corporate for any mistake and won't try to help you.

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    1 year ago

    The worst experience ever. Been waiting for more than 2 hours to turn in some equipment. EQUIPMENT! Ladies here are rude with older folks.

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    1 year ago

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    2 years ago

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    2 years ago

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    2 years ago

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    2 years ago

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    1 year ago

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    1 year ago

    Spectrum is not reliable, to expensive, having to call for service more then I should .. I will be switching provider.

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    4 years ago

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    1 year ago

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    8 months ago

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    1 year ago

    Horrible company. All three stores were closed. Call centers are not updated.... all stores gutted ..closed

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    Page 1 of 9

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    Ask the Community - Spectrum

    Review Highlights - Spectrum

    I have not had TV service in years but my 94 year old mother came to live with me and she had had Spectrum in El Paso, so before she moved, she set-up an account for San Antonio.

    Mentioned in 5 reviews

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    Verify this business for free

    People searched for Television Service Providers 143 times last month within 25 miles of this business.

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    Verizon

    Verizon

    2.3
    (38 reviews)
    $$$

    I came in recently to purchase a new phone because an incompetent tech at UBreakIFix had damaged…read moremine beyond repair. I spoke with Charles, who was friendly, knowledgeable, and actually helped me file an insurance claim for a new phone. Instead of spending a minimum of $500 for a new phone, Charles helped me get a replacement phone that only cost my $150 deductible! Most salespeople would have taken my money without a second thought. The fact that he would even call the insurance for me and get me get a replacement really means a lot. I couldn't be happier with my experience!

    When I finally got the home Internet, it worked well but everything else about the situation went…read moredownhill so much so that I switched to TMobile. First, the actual stores know nothing about what goes on with the rest of the company, esp any specials online. And be ready to wait forever. Secondly, if you only have home internet and not cell service with them, good luck! You can't even log on. The program does not allow you in and even customer service can't find you. Doesn't matter that they have my cell number and I registered it with them. I did not want to bundle. They will keep hassling you on that too. Third, keep track of the specials they offer like a free tv or PlayStation, they say it but you don't get it so easily. The wait is a full billing cycle and again the left hand knows nothing of what the right hand does. Been on the phone numerous times for long periods trying to resolve this and get my gift. Fourth, keep all receipts! So glad I kept my UPS return of the home Internet unit, they kept emailing they would charge me $200 and I kept calling to give them my documentation. They will not give me a confirmation of my call or status, until finally, I appealed to the supervisor by phone and insisted on some sort of email confirmation that they do indeed have my unit and will not be charged.

    Discount Cell Phones

    Discount Cell Phones

    1.0
    (1 review)

    poor customer service. performed unnecessary n not approved…read moreservices which caused damage to motherboard. We discussed changing the front n back screen. i Never got a call about changing the batteTy. But when I go to pick it up I get charged $60 for a battery. the phone turned on before taking the device in Just fine. i pay the $60 and in the parking lot. I try getting on the phone. It kept rebooting. I call and Let them know. Thinking the battery they put in was damaged since they replaced my apple battery with a cheap product. I dropped the phone off the next day as they requested. They were suppose to call me with an update. Of course they didn't. I called 3 hrs later. And was informed I needed to pay $150 for a motherboard. Informed them that i never agreed to have my phone battery removed. Which based on research can damage the motherboard. I asked for my old battery back. They agreed to refund me the 60$ since I was never informed about it before hand. I asked if they can deduct the 60$ from the price of the motherboard and I pay the difference. $90. The little girl working when I called said abe would call me back. Of course she didn't. Called Saturday at noon because no one called me. And he claimed he didn't do anything wrong. I informed him making changes to my phone without speaking to me first was wrong. And that my phone was fine before taking it in. N because of his negligence he more than likely damaged my phone more.. Asked them to use the 60$ they charged me for a battery didn't agree on Towards the charge of the motherboard. He started yelling and hung up on me. I reported him the BBB for making changes without consent. Forcing me to pay for them.

    From the owner: San Antonio’s #1 trusted cell phone store. A local, family-owned & operated business. We provide…read moreprofessional & affordable cell phone repair & unlocking services. We specialize in selling fully unlocked phones compatible with any carrier, in any country. No Credit Needed Financing available, apply today! We sell unlocked phones, tablets, smart watches, phone accessories, protectors, cases, chargers, bluetooth / karaoke speakers, electronics, cologne, perfume & more! For more information & current pricing, please call or text 210-464-7112

    Spectrum - televisionserviceproviders - Updated July 2026

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