Oh... Time Warner Cable... where shall I begin? First off, let me say that I was forced to get TWC by my apartment complex, which billed me $40/month for basic cable service thru TWC. IF I wanted to get internet, I had to contact twc (hence no option to bundle). So, I would up paying $40 a month to my apartment complex and $80 a month directly to TWC (internet and a DVR box, for my basic cable)... a total of $120 a month! ! ! Oh. .. let's not forget not having CBS for months due to a price battle in 2013 between TWC & CBS. Yes, during that time TWC "compensated" with offering Encore for free during this time. . But all I wanted was CBS. I feel that during that time my bill should have been lowered for the lack of service. . But, I degrees. . Anyways, New that my lease is over, I have cancelled my service and I couldn't be more happier! I now have more channels and internet & HBO for only $76 a month with AT&T. Better service and more channels for less with AT&T. So, in the end, if you do my have to have TWC, choose a different company and save money and gain quality of service elsewhere :) read more

My experience no different than the rest. Understaffed, not knowledgable, don't strike me as being exceptionally bright and as being rude and a sour attitude. Waste of my time. You've lost my business. Hope Time Warner goes out of business...well on your way down that path based on my experience with your customer service. FYI, never a good strategy to fault the customer when they inform you they have called serval times b/c whomever they spoke with didn't enter notes on the system. read more

We all accept having login to secure private info. Unfortunately, Spectrum has created ANOTHER layer of security and are killing trees in the process! They can't sign you up for paperless billing until you get the bill and use a special code on the bill to do it. No they can't verify it's you for this purpose under any circumstances. Also, you can't even look at your bill and access will continue to be restricted without that code. I'm not joking! The computer that IDs you simply with a phone number will let you pay over the phone for free but the humans don't see any value in this convenience to the customer. I don't so the need for the "extra security" especially when it doesn't apply across the board. They're all just doing their job for a company that's failed here. They can even mail me the code separate from the bill! Talk about clueless to the point of going paperless and customer care. I'm disappointed and heading towards Direct TV or Hulu Live! read more

If I could give them negative stars, I would. We are now on day 3 of our installation wait. The original appointment was for 10 am 3 days ago, and we have been repeatedly rescheduled since then. Everyone we talked to kept assuring us it would be installed and their technicians would arrive as promised. But no! Now they are saying it will be another week before they can get here to install. If you are considering Time Warner, run, don't walk, away! read more

I wish the experience would have been better here. I am a first time time warner customer, and my experience has been a mess. I can't pay my bill because they can't get my bill straight. It has been 3 weeks..... read more

I'm a 2nd year customer. Just notified that my TV bill will increase 52% next month. Called to complain/inquire. Got no explanation as to the increase nor any relief. Goodbye... read more

DO NOT SIGNING UP WITH SPECTRUM. - They are horrible, their customer service is deplorable, their are trained to get you to pay another bill if you downgraded to a lower package, thats how they will make up for loosing service. The supervisors are NO help. There is no such thing as customer service or care for their customers. They dont realize they are loosing customers because they are scammers and high priced company. Frontier offers way lower packages for Internet only, than spectrums 70.99 a month rate. Frontier's internet only is 39.99 , true you have to sign a contract but at the end of the day your bill is way lower and better quality company. Spectrum supervisor told me if I went with Frontier they are very low quality service and their internet speed is very slow. I told them I would be the judge of that but also will be saving money . read more

This company has the worst customer service of any company I've ever dealt with. -sent me the wrong box twice -sent me the right box, but it was non-functional from the start -cancelled a technician appointment AFTER i confirmed the appt via phone -multiple calls to customer service resulted in things not being done i was promised would be, and reps telling me equipment had been removed from my bill that i later found out weren't. The service is great, when and while it works, but god forbid you ever have to call them with an issue. The best part? Level 2 technical support called me and told me my signal issue had been fixed, and that it was... THE SUN... that was causing my issues. Are you kidding me?! read more

Can I give negative stars? Completely useless for customer service. All I needed was my 2014 statements. Called and they said I had to go to a store. Went to the store and they said you have to call. The guy that helped me, Josh was nice. He asked corporate and figured out he could get them. That was at 9:30am. And apparently they wouldn't be ready until that afternoon... Maybe... So again, Josh was nice enough to get my info and he emailed me when they were ready. Which was while I was at work. Because I have a job that doesn't have bankers hours like TWC. Josh emailed me again saying he wouldn't be working the next day but that Shareef had my statements. I go by and some other dude just said, "Shareef is already gone and we have no idea where those are." Hmmm you would think being a cable and Internet company, someone besides Josh would know how to work a telephone or send an email/text. Really. How hard would it have been to just ask Shareef where they were or to spend five friggin seconds looking for them. So glad I dropped this company. The only reason they have business is because they have skirted the anti-monopoly laws and can force people to use them. This is where customer service goes to die... read more

Long lines on a Saturday and only 3 of 5 registers open. Pretty quick service considering I was 15 people back in line. Friendly customer service read more

Worse internet service I've ever had, and I had Clear for awhile. Service frequently disconnects from the internet.

do not go with spectrum for any service!!! i switched from frontier to spectrum. the installation has been a nightmare. i have spent over 14 hours since it was partially installed to get my installation completed based on the package i purchased. their equipment/technology is very old. it is not updated like frontier and direct tv. i talked to a manager today out of the garland, tx office and he was as rude as most of their customer service reps were to me. actually he was worse!!! again, what ever you do, do not purchase any of spectrum's/charter's products. you will regret it!!! read more

Spectrum raised my rate. Go figure. When I called the customer service agent to reduce my bill, she asked me what channels we watched, since the average family only watch about 20-25 channels on a regular basis. She wanted to ensure we received our favorites. She wanted to be sure I had them included if she changed our service. I told her I did not want to lose four key channels my wife and I enjoy. I was told in the past I needed the first and second tier channels to get the channels we enjoy. She said we could drop tier two channels and that it would reduce cost and we would still get those four channels that are important to us. I asked her to verify four times during the course of our 40 minute call that we would not be losing the channels we enjoy if we make the switch. She assured me we would not. I asked four times since that was opposite of what I was told in the past, but sometimes line ups are updated so I assumed she wasn't lying. The next day I checked and those requested channels were no longer working along with a few others. I had her check the channel list while we were speaking to make certain four times!! A liar or an incompetent? Four times asking to confirm and told don't worry. Unreal! I called and asked for a supervisor a day later and waited for 48 minutes before hanging up in disgust. The next day the supervisor told me I could not raise a complaint with corporate and that she would not do anything to resolve my issue?!?!? Don't make this mistake. I have been a customer for 16 roller coaster years with Time Warner/Spectrum. To be treated essentially with contempt due to a failure in service by there employee. They do not deserve our money, patience and time. Sad. read more

This is the WORST internet and cable company. I can't watch anything for more than 30 seconds without it buffering. Pure garbage.

WORST internet provider we have had since the 1990's Dial-Up service. It is July 12, 2018, and our internet has crashed 22 times and it is only 1:00 in the afternoon. My husband works from home and we won't keep paying for Spectrum. Spectrum can be summed up in 3 words. UNRELIABLE INTERNET CONNECTIONS. The most unreliable we have ever paid for. It took them 3 months to tell us what our phone number was. Cable, get ready to replace the remote control monthly as they are cheap crap that will not stay programmed to your equipment. We got Spectrum installed 4 months ago and we are working on our 8th remote control. If Spectrum does not give us 30 full days of consistent reliable internet and cable television we are canceling service. The truly sad thing is that in our neighborhood we only have 2-3 choices, and each one is worse than the other. The best cable and internet we have ever paid for was Verizon Fios, 2nd best was Grande Communications. We can't get either of those two where we live, Verizon sold to Frontier in Texas, and Grande isn't in our neighborhood yet. Our choices, due to inept city planning, are Spectrum and Frontier. Which results in the choice being between Worse and Much Worse. read more

Terrible customer service online, spotty connection in general. They forgot to charge me with auto pay then expecting me to pay them a fee for their incompetence. And then they lied about the fee and said they would take it off but actually just charged another fee, buy your snake oil elsewhere read more

Just a note for anyone moving who does not want to get billed an extra month of service, be sure to read your service agreement and your actual billing statements (don't just rely on the online platform which gives no information other than how much you owe). A typical move out date for any apartment complex would be the last of the month. Spectrum bills from the middle of the month to middle of the month. I am legally on the hook for the $$$ but that is just a shady way to do business. YOU HAVE BEEN WARNED. read more

If I could give this place a negative 5 star I would. The place was PACKED with irritated customers who had been waiting for hours. The entire store was extremely understaffed and disorganized. I'm so glad I'm switching to AT&T U-Verse. read more

Keep an eye on your bill!!! Time Warner Cable has overcharged me almost $350 over the last 18 months. Multiple calls to correct the issues have not resolved the charges. It started with adding a modem lease charge to my monthly bill even though I don't lease one of their modems. Then they inflated my rate almost 40%. I did get a nice letter in the mail a few months after the rate increase saying they were increasing my internet speed "at no additional charge." Ha!!! That's because they already increased the rates just a few months earlier. They did finally remove the modem charge months after my last call (I have no idea why) but they never fully credited me for the additional charges. So far I'm still stuck with the inflated rate that I never agreed to. It's disgusting that they can get away with this for so long. read more

TWC is hit or miss, but the customer service at the Alma location is incredible! I came in at 5 til close and they were patient and helped me. read more

Switched from verizon to frontier by force and chose the now called spectrum internet and telephone for a cheaper price. Direct tv is our best choice on the television in plano with taxes higher on cable tv. The installation went fine after they dicovered the house is a former Verizon fios and gave us a new install read more

I had spectrum cable in 2017 and my cable and internet kept going out, they blocked out basketball games for no reason and when I called customer service they kept transferring me for hours. horibble experience, please dont get spectrum, you have been warned!!! read more

paying 80 dollar i cant even run roblox or record my videos also took like 40 seconds just to load this not sure if this is real BUT FIX YO TRASH WIFI STUPID bitch read more

My mother Virginia Martin who lived on Pinehurst died in April. I called Spectrum right away to cancel her service and return her cable boxes. 4 months later they are still sending me a bill. I've called over 10 times, sent her death certificate etc but they still can't get it together. Do they not understand how difficult losing a parent can be and being treated this way. New owners moved in over 3 months ago but they are still charging for service that's not there read more

We had Spectrum add TV service to our internet account. I indicated to the installation Tech that we had a second modem that was installed in the main TV area, due to WIFI issues. The two TVs installed on the main circuit work fine and he even programmed the remotes for us. The TV on the secondary circuit stopped working as did my internet access in that room. I called it in and need to wait over 24 hours to resolve a brand new install issue. I forgot why I dropped them years ago when they were called Bright House. Their service still sucks. I still have the Direct TV dish on my roof. Maybe I can get it back. read more

Worst Service of its kind. I moved from CA to McKinney TX. They gave me a call and said we have everything there to install your service. On D day the person who comes says that we cannot install since there is no pre drop wires. Now they scheduled that for next day but that didnt happen. On giving a call to customer service they said we have escalated and it will happen and escalation team is the WORST of all . They know nothing and least bothered.They said its 7-10 business days. Customer service guy told 3-5 business days. Different people gave different timelines without anyone making an effort to resolve and expedite. The whole company and all of its departments seems to be badly trained and no care for customer service. I am not sure if ever they will install the service or not. read more

When it is working it is ok, but if it is not the customer service is horrible. Before we call we switch over to our backup internet through verizon and we verify our neighbor in the building is also having trouble. We also get our neighbor to call. They ALWAYS tell us no one else is reporting problems and it is probably your fault. Today they were able to verify the line had issues remotely and scheduled a call. Our neighbor called after we already had service call scheduled. They told our neighbor the same scripted thing "no one else is complaining". He said our neighbor is also having trouble. They said their trouble has nothing to do with your trouble and you will have to pay if we come out. Later they called us back and said they were rude and said if they did not find something then we would have to pay $145. As I said, our backup internet is working fine so we know it is not our network. The tech called out and sure enough he cant fix it because it is a line issue. Now we are waiting for a line tech to be scheduled so our Spectrum internet is still down. Sadly I work remotely and I cant connect on the backup internet. I would not mind them if they were were not so rude and difficult and slow about service. Oh, and I am not happy they lie about no one else reporting issues. I am sure the person on the phone does not know he is lying, he probably cant see other complaints and I am sure it is just in their script. I was using this service for a decade and before it was Spectrum and before it was Time Warner. Always the same thing every time we call, "we don't see any problem, and no one else is complaining". In 10 years and two dozens trouble cases, only once was it our problem. The other times they come out and work on line or the replace the modem. One time it was down for 3 days. read more

Worst service EVER. TWC was bad, but now that it's Spectrum, it's even worse. Apps don't work. DVR has screwed up several times. On demand for free? Doesn't work. Only paid programs. I can get just HBO for cheaper so I'll finally be removing all cable subscriptions. The last and final blow came when after THREE shows my rewind/fast forward functions quit at the end of a scheduled show.. So if you're watching a movie or show and have to pause.. Don't wait too long or it won't let you watch the rest. It will just automatically go to the current/live version and you cannot rewind. Also, there's no actual customer service number anymore. The one for TWC doesn't work, and the one Spectrum mentioned in its commercials doesn't go anywhere either. read more

I wish I could give this location ZERO stars. I've been a Spectrum customer for over 3 1/2 years, and up until recently moving to Plano, Texas from California, my experience has been really good with the company and their stores. That brings me to today. I have had so much trouble getting my new service going. It's very simple, 3 DVR's, a modem (which we already have) and a phone line. I'm going to pay $165 every month and would so happily but just getting my EQUIPMENT has been the BIGGEST HASSLE. This should be a simple, easy thing. It's cable. After scheduling a delivery install, the technician never even showed up, I called customer service and said that's ok, forget it, my husband will pick up the equipment from the location on Alma in Plano. I asked if it was ok that the accounts in my name. Customer service told me it would be no problem, and they put a note on my account and they could just call me to verify if they needed to that my husband would be picking it up. There my husband goes, waiting his turn, Levi (the store manager) tells my husband very abruptly that he's not on the account and can't pick up the equipment. Levi said I had to call Spectrum ( AGAIN) and add my husband as an authorized user EVEN THOUGH IT WAS NOTED ON THE ACCOUNT THAT MY HUSBAND WOULD BE PICKING UP AND IT WAS AUTHORIZED. Why even have customer service if Spectrum stores will not comply with what they promise their customers? I called AGAIN just to be over with this nightmare and just get our equipment that apparently Spectrum doesn't want to supply?? AN HOUR LATER, my husband finally gets the equipment and guess what! They ran out of bags, so Levi gives my husband a huge box to carry out of the store. ........ Levi and Spectrum really need to think of their customer service. I'm definitely writing to corporate, what a mess. read more

The only reason they have one star is because you cannot give zero. As a Verizon customer I was used to great service. Frontier is a disappointment so I decided to try Time Warner, now Spectrum. After getting at least three offers a week in my mailbox for six months I called for what should be an easy installation... after all, my home already has internal wiring for phone, TV and internet. The first appointment was at the end of the day and was going to be so late, I suggested the next day. That second appointment was a no-show. The third appointment would only drill into my bricks outside and then drill through my house to connect so we scheduled a "supervisor" to come and do it correctly. He came, was not a supervisor and walked out leaving my garage and gate wide open. I paid the installation in advance and now it is ten days without a refund. Can someone suggest a word that rhymes with Spectrum? It seems that might explain the type of service they provide. read more

Can't speak for the people who claim to have had a bad experience with Spectrum, but I recently dropped my horrendous AT&T U-verse service and signed onto Spectrum, and could not be more satisfied. Every step of the conversion process was seamless, easy and quick. Internet performance is blazingly fast - 100Mb service is clocking in at an actual 118Mb, with remarkably stable jitter-free connectivity. Saving over $60 a month on total monthly costs compared to AT&T as well, with superior products. Most telecomm and cable services companies truly suck -- Spectrum seems to have their act together. read more

This place is a joke. They don't care a bit about customer service. One of my boxes went bad and I had my daughter take it in for a replacement. They said that they would not replace it because my daughter was not an authorized user of the account despite her address on her DL stating the same address of where the box came from. The manager said that she could have been stealing it? Are you kidding me? Maybe ur company should. Worry more about taking care of it's customers than a digital box worth about 20 dollars. Ridiculous. read more

omg. i loved time warner cable. spectrum is money monste r. take take take take. please find another was to get internet or cable to put this monster out of business. 40 to 75 dollars in a year only for internet. read more

sitting at home watching TV and then suddenly my cable and internet went out, not because I owe but I later found out that they disconnected my services because I moved, which I didn't. customer service lady was extremely rude, it took almost 3 hours to restore my services.... Time for a new company. read more

After being on the phone with Spectrum a week ago verifying that my husband was on the account and could pick up his self activation kit, he went to this store to get it for our new apartment. Rebecca at the counter told him that he was not on the account and could not pick up the equipment. I then called my husband and had him ask her if there was any way I could verify the account, provide a security code or maybe call the store directly so he could take it home. She then said "No you will have to call customer service and pick it up later." My husband then tried to ask her other questions and she pulled out her personal phone and started responding to texts right in front of him as if he was completely irrelevant. I called customer service where they then told me that my husband could have provided the security key which I had ON HAND if she had asked for it. My husband then went back to get the equipment. Phillip was the one to help him the second time around and was SO NICE AND HELPFUL towards my husband. I wish I could give Phillip a separate rating for being so good to us. Not a good way to start service with you guys! I hope if I have a problem in the future it isn't treated with such a lack of care. read more

Well, okay, where do I begin . . . ? Telephone accessibility = 1 star (too bad I can't give a negative rating). Every phone number I had, from billing, from website, from callling the 1800 number, could not provide a direct number for a particular store in Plano TX. The 1-800 rep actually told me that they didn't have a phone ! Really . . . ? My response was, okay, so what were those things sitting at each station (with a couple of reps talking on them rather than servicing waiting customers btw, unless they were assisting customers who actually managed to call the store directy lol) the last time I was there ? Service rep knowledge - not sure how to rate this one - I told the rep that I had a remote control that was not functioning; I just needed to exchange it, a very simple transaction. The response ? "Well, we do payments here and cable boxes, we have the newer smaller boxes". Did I mention anything about making a payment or exchanging a cable box ? "Okay, let me check with my manager." I am so glad that my interaction w/TWC has always been minimal, I've never really experienced any problems prior to this. However, this one may have me looking somewhere else for cable/internet, if this is the current standard of service. read more

TWC TV services out once AGAIN; have re-booted the box 5 times as per their instructions - they appear clueless. As usual, it takes 5-7 days for a 'technician' to make a house call to determine what THEIR problem might be. ZERO stars is a more appropriate rating! read more

I have Spectrum and when I signed up, they forced me to get TV, Internet and Voice to get the best prices. They now have new packages where you can get TV and Internet and not forced to pay 29.99 for Voice. When I called to change my service, they said that new offer is for new clients only. Apparently, they do not care if they retain their current customers. I don't use the phone, but they just told me that for me to get rid of Voice, my monthly bill will be $30 higher than what I pay today where I have all three. For that reason, I will be looking for a new provider. Buyer beware on these guys--they don't care about you or what you really need/use of their services!!! read more

I've been stuck with this company way too long. The internet service is just terrible. You get less than HALF the speeds you pay for which has just become ridiculous at this point. They only get 2 stars because they have good customer service. read more

Called customer service to lower my very high bill. Jumped $20 to 202.83. Mind you I have no specialty or premium channels. Just basic internet and TV. The agent (Patrice) told me there was nothing that could be done. Then told me she would mark in my account that she was able to provide me with details of the excellent service I was receiving. Huh? So I asked her if I could speak to someone else. She said no, they would tell me the same. So I asked her to send me to the cancellation department. She forwarded me to a deadline. It doesn't end there. When I call the 1-855-70-SPECTRUM number back, the recording told me that my records showed I already called and spoke to billing. When I verbally stated I wanted to speak to cancel my service, the recording came back with "Sorry, we are having technical difficulties at this time. Please try your call again later." Very strange. Will now have to go into a brick and mortar building just to cancel and go with Hulu or something similar. read more