I went into the Hirschland on Friday, May 15th, 2026 wanting to purchase a new phone and take…read moreadvantage of the 1 year free plan. I was greeted by a great sales associate named Norman. I had an idea of the brand of phone that I wanted, Samsung, but I had no idea which one would fit my lifestyle. After explaining my needs, Norman asked me what price point I was looking for and I quoted a number that I could afford monthly. Having this information, Norman then showed me a couple of different Samsung phones and did a comparison of what they offered. Norman found the perfect phone for me and it was not the most expensive one they offered. Now, this is a big deal because as a senior, I have found that some sales associates will try to take advantage of me and my lack of knowledge. Norman spent time explaining the phone, the free plan and we chatted about working in retail while he transferred my data from the old to new phone. I had worked 25+ years in retail Management and I would have loved working with Norman. I would like to also note that all of the Spectrum associates that I passed greeted me as well. I hope that Spectrum recoginizes this store for it's great customer service and really notices Norman for the outstanding job he is doing. Thanks Norman for making the transaction of buying a new phone so enjoyable! Laura

terrible customer service. Wait list was way too long and they didn't even have the equipment…read morechecked in that I came to return. terrible.

Like you care. Thanks for screwing me out of Internet over my Thanksgiving break with your second…read morehand equipment. Smh

Buyer beware! I enrolled for Spectrum internet online using a coupon code. I called to confirm the…read morerates I would be receiving, and the lady on the phone confirmed the online rate. I selected the in-store pickup option for equipment. When I arrived at the store in Henderson, I was greeted by "Billy" (William Miller) who called unprofessionally called me the "lady of the hour." I told him why I was there. Instead of simply giving me the equipment, he kept repeating that he wished I had come to see him instead of enrolling online because he "could have given" me "like, six coupons." Then he pretended to look me up in the computer and told me that "they" (Spectrum online?) had me down for the lowest speed internet, the least amount of television channels, and the lowest of everything. I told him that was very confusing considering I had just called to confirm my order and my pricing, and that I had never signed up for anything besides internet to begin with. He screwed with the computer for a minute and then said he "changed it back for me." Liar. I still had to ask more than once that they just please hand over the equipment I was there to pick up. Little Billy was obviously just trying to get a commission, I guess. I called into Spectrum again and spoke with Marvin, who again confirmed my original online services and while he remained very professional the entire time, also confirmed and apologized that Billy from the store was indeed trying to take advantage of me. Good job, Marvin, for caring about customers and not being a condescending and incompetent little twerp like William Miller from Spectrum on Barrett Blvd. in Henderson, KY.

I went in to purchase a new iPhone and everyone there was very helpful and courteous. I got what I…read morewanted and walk out a happy customer. Thank you Spectrum employees that took care of me. I very much appreciate the attention I received.

Service is bad, internet never stays consistent with speeds. If we had any other option we would…read morenot use spectrum.

Right now you are a very bad joke. My landlord has called you about a dozen times for you to…read moreinstall the internet at our new place. You keep giving her B.S. about our new address isn't serviceable which is a total lie. We are in a duplex building and our neighbor has your service. I am a college student that goes to school online and my landlord has a business. We both need your service like last week. You have promised you would be out but have refused to come out and install. This has been going on now for about three weeks. We are tired of your lies.

From the owner: Switch to Spectrum: The best broadband Internet service provider near you with Mobile + Cable TV…read moreservices. Visit your local Spectrum Store at 250 Madison Square Dr. Shop Internet, new products, upgrade services, pick up or return equipment and, pay your bill. Get the help you need with Internet for the home, mobile, cable and live TV services and more at your local Madisonville Spectrum store. You can also: - Find home Internet and business Internet services - Experience Xumo live TV streaming - Browse the latest mobile products: cell phones, smartwatches, tablets and accessories from Apple, Samsung and Google - Bring your own device and save when you switch to Spectrum Mobile™ - Pay your bill or get account information - Solve any service-related issues - Exchange, pick up, or return equipment

Very friendly staff! I was able to get all the information I wanted from them about their cable…read moreservice and already set to have them set it up in my home later this week!

From the owner: Switch to Spectrum: The best broadband Internet service provider near you with Mobile + Cable TV…read moreservices. Visit your local Spectrum Store at 249 N Main St. Shop Internet, new products, upgrade services, pick up or return equipment and, pay your bill. Get the help you need with Internet for the home, mobile, cable and live TV services and more at your local Sikeston Spectrum store. You can also: - Find home Internet and business Internet services - Experience Xumo live TV streaming - Browse the latest mobile products: cell phones, smartwatches, tablets and accessories from Apple, Samsung and Google - Bring your own device and save when you switch to Spectrum Mobile™ - Pay your bill or get account information - Solve any service-related issues - Exchange, pick up, or return equipment

Wow! Jim Wagner traveled to Jeffersonville from Jasper to…read morefigure out why our service was SO slow. Jim is very personable and does work like he would do at his own home. I have never met a more dedicated and professional technician, in ANY trade, in my 65 years. Mr. Wagner worked tirelessly, non-stop, without a break on this service call, replacing our cable line from pole to house and installed a new modem and router which replaced our obsolete modem/router combo. I was thoroughly impressed with him hauling a 28 foot ladder under a playhouse and around the backside of a shed next to a fence to get up a pole. Carrying the huge spool of wire from truck to backyard made me think this guy is worth everything he gets paid, PLUS some more. Before he left, he ensured we could get our cell phones, computers, Ring doorbell camera and Wyze camera's online. Mr. Wagner is the kind of guy you meet once in your lifetime. Whatever you need done in life you want a Jim Wagner to do it. I believe you couldn't get better. He works like a beast while being super cordial. Jim is nearer retirement than the younger guys, but surely not outperformed. He would be a great instructor and mentor at Spectrum. Everyone should imitate his work ethic and demeanor. Thank you Jim for all you do. Thank you Spectrum for hiring guys like Jim Wagner. LASTLY, our internet is now running liked greased lightning. *****

Just the facts. The Jasper Spectrum office permanently closed over 8 months ago. Anyone who…read moredecides to cancel service now must return their boxes to either the Evansville Spectrum office or The UPS store in Evansville. Both roughly an hour drive from Jasper!

One star because that's what you have to give…read more One star because we were in and out in 20 minutes. One star because we did what we came there to do. TWC/Spectrum is a necessary annoyance. Maybe if we had other viable options for cable and internet, it would force them to provide a better product and better service. We stopped in to return a modem/router, as I was canceling my service. I had received a bill charging me for unreturned equipment. They give you no time to actually make the return before charging you the $70 for it! Our last month on my account, we alback in their handsso had so many problems that they promised us a $20 rebate on our next bill. My final bill on my account should have been a $20 check from them to me. Not being charged $70. We think we have it figured out now. The equipment is back in their hands and I should receive a check for $17 (because when they tell you what kind of rebate they can offer you for constantly disrupting your service, they don't *actually* mean to refund you that FULL amount...) But anyway....I can't change the way the cable and internet game is played. This location gets three stars because my wait was short and what we needed done was accomplished.

The kind of Internet that makes you wish you still had NetZero. Spectrum has been horrendous and…read morevery unreliable. Constant outages with no explanation. Very poor infrastructure and untrained technicians. Looking to switch as soon as possible.

This place is like purgatory. Only wanted to return THEIR equipment, and regretted every moment…read morethere! Rude cust svc, needless wait time, reps that are lost, and crazy parking. Ty for ruining my Christmas...

Turned in equipment off of Towne Center off of Westport Rd and it was painless. Never had a problem…read morewith the service just the neighborhood switched to Mainstream.

Best experience changing service providers! Briana helped my husband and I with a new phone…read morepurchase and transfer of lines from old service provider. We encountered some hiccups along the way (not her fault) but Briana stayed positive and patient throughout the entire process. She kept humor and smiles part of the experience and I can't recommend her enough! This hard worker deserves a raise!

Great at first but my bill has done nothing but rise with services my modem can offer but I don't…read moreuse. I'm sure there is some fine print saying I agreed to a phone line I didn't want. I only need internet. Nobody told me I signed up for a phone line.

I just moved back to Lou, and can't believe how BAD! Spectrum internet service is! It goes out…read moreseveral times a day for hours at a time. Support is AI-based and ends up being useless-- always says to just reset modem/router. It's NOT NORMAL to have to reset several times a day! RUN!, don't walk away from Spectrum for internet service in Louisville!

14 walk-ins and 4 employees in the back room. I was smart enough to have a reservation. That left…read moreonly 3 employees on the floor. It's a shame because the store had only been open for 45 minutes! WHAT EVER HAPPENED TO CUSTOMER SERVICE? I didn't find it at this store . I felt sorry for the walk-ins. One actually walked out!