I went into the Hirschland on Friday, May 15th, 2026 wanting to purchase a new phone and take advantage of the 1 year free plan. I was greeted by a great sales associate named Norman. I had an idea of the brand of phone that I wanted, Samsung, but I had no idea which one would fit my lifestyle. After explaining my needs, Norman asked me what price point I was looking for and I quoted a number that I could afford monthly. Having this information, Norman then showed me a couple of different Samsung phones and did a comparison of what they offered. Norman found the perfect phone for me and it was not the most expensive one they offered. Now, this is a big deal because as a senior, I have found that some sales associates will try to take advantage of me and my lack of knowledge. Norman spent time explaining the phone, the free plan and we chatted about working in retail while he transferred my data from the old to new phone. I had worked 25+ years in retail Management and I would have loved working with Norman. I would like to also note that all of the Spectrum associates that I passed greeted me as well. I hope that Spectrum recoginizes this store for it's great customer service and really notices Norman for the outstanding job he is doing. Thanks Norman for making the transaction of buying a new phone so enjoyable! Laura read more

terrible customer service. Wait list was way too long and they didn't even have the equipment checked in that I came to return. terrible.

Every night about 6pm -4am the signal becomes unreliable. You can almost set your clock by it. Worth service I've ever experienced

Lousy customer service. Very limited offerings. Poor quality. Terrible all around. Frustrating to deal with.

I returned my equipment in store and they would not provide a sheet of the returned equipment because they said it was emailed to me. I get home only to find only two of the three pieces of equipment was listed. There is no way to call someone at the store itself, and when I used the company number they took down the information and will have to investigate. This is outrageous service. Since the equipment is not on the list, how will they know it was actually returned. I would encourage anyone returning equipment to take a photo of the equipment in the store so this does not happen to you and you have proof of the return. It use to be they gave you a receipt as proof of the transaction but they said it was automatically emailed to me and sent via text. read more

D`ayra was so very helpful getting our new mobile phones set up for us. She was very good at her job. Her customer service was excellent. read more

I'm not a Spectrum customer. Spectrum cut my internet line while working on my neighbor's internet. I spent the day arguing with my ISP to have a technician fix my internet. I work from home and lost a days wages. My son is autistic and we were not able to receive services that day. Spectrum refuses to reimburse me for any of this. read more

Too expensive for the quality, the tv grid is never right, and sometimes channels don't come in

went there today for activation. Small wait time, and Tyler was excellent with his customer service. thanks

Employees were helpful and nice but please make a reservation online before going to the store. We got there and had to wait at least an hour. Needless to say, we were quite irritated when we left. read more

Technician named Evin is a true testament to why I stay with Spectrum. There is a "wonderful" company called Broadband of Indiana (BOI) that is installing AT&T fiber in our neighborhood and has cut other cable lines at least 4 times now (they've also destroyed yards, driveways, and hit vehicles.) They finally destroyed our cable. I have a support ticket in with Spectrum for repair on Thursday but happened to run into their technician who was parked in his truck on a conference call. I explained what was going on in our neighborhood and he was already familiar, as he had been out there prior for the same issue with this company. Once his conference call was over, he took it upon himself to work my support ticket in today! He discovered that the cable was completely destroyed that feeds several homes, and he entered a ticket and personally contacted the service supervisor to try to have it replaced today. That folks, is what I call customer service! Thank you Spectrum for employing people like Evin! People like him, and your steady, reliable service are what keeps me as a customer! read more

Almost unbelievable incompetence from start to finish. A negative rating would be most appropriate. I would love to go into all of the complete screw-ups and complete incompetence, but it would take at least an hour to do so and I simply don't have the time--partially because I have spent so many hours trying to deal with this company and the so-called customer service. The incompetence started with the initial installation, through attempting to port over my old phone number, all the way through attempting to cancel my account when they could not even find my account with the account number, phone number, and address on file. My only explanation as to why this company is still in business is that the other options are so terrible. read more

The internet signal bounces all the time. Pay for a 300 meg service and on a good day may get 60 meg. But most of the time it is up and down. read more

This review is solely based on the technician, Kaleb, that came out to our house. It was very obvious he didn't want to install because we had just moved in & there were boxes everywhere and because we needed him to add/move some connections. He lied and said he couldn't hook up because there was a maintenance tag on our line and he would turn in a ticket and we would need to have a tech come out while maintenance was here. I spoke to Spectrum customer care the next day and was told a ticket was never sent in for maintenance nor did they know we needed a new tech to come out. Found out there was never a "maintenance tag" on our line and Kaleb just needed to do a little extra work. I work from home and was unable to work for 2 days due to no internet. The sheer fact that this kid lacks this much integrity and still holds a job is concerning. So, if you get a technician Kaleb and he comes to your house and gives an excuse on why he can't install and how he "really hates to not do the install because he gets paid by the job" just know he's full of sh!t and doesn't want to do it because it's not a simple connection. Hopefully one day he'll grow up and learn about work ethic. read more

If I could give them a negative rating I would definitely do so! Their customer service is absolutely terrible and my bill went from $80 to $120 for a $24 service that I added! Ridiculous! If I had another choice other than satellite you can bet I would definitely switch! read more

Would give it a zero . I pay 65 a month for internet. I lose connections several times a day . I use their equipment. They sure love sending their stupid sales mailing two or three times a week . Call customer service takes forever. If it wasn't due to work . I wouldn't use this trash . It was off the other day for hours . But my billing stays the same . Didn't see any compensation for time down . Screwing the consumer the American way. read more

I had Time Warner Cable until it was purchased by Spectrum. The service went down hill and stayed down hill. Frequently loosing Cable service or internet. I recently requested a new cable line to be installed in the center of our home so we can relocate our computer. Agreed to pay $50.00 for the service. We scheduled an appointment , next message the technician will arrive between 8 & 9 pm unacceptable. We rescheduled, this time between 8 & 9 am two days later. Technician shows up, I show him the attic entry, technician says I am not qualified. RESCHEDULE for this morning, new technician and again only one. Both times the technicians said they weren't qualified to do the job. Technicians haven't been trained to Phish a wire through the wall. I suggested drilling a hole in the ceiling and dropping the cable wire, technician says yes and his boss at Spectrum said no. Well Spectrum has rescheduled for Sunday at 9:00 am . Supposedly two technicians coming for third time. The technicians are contractors for Spectrum and Spectrum fails to communicate what we need done. SPECTRUM OVER CHARGES FOR THE SERVICES PERFORMED. read more