I was ready to leave spectrum all together. It has been a long process and all I wanted was to stop…read morepaying for cable. I worked out everything on the phone. However when I got to the store to return equipment the deal I was promised on the phone was not feasible. It took the whole store team to help, but eventually they fixed my problem. They were kind and very patient while I discussed everything with my roommate on the phone. I don't normally write reviews, but the previous reviews reflect issues within spectrum as a company, not with the people who work at and manage this specific spectrum store. They were awesome!

Stay away from Spectrum if at all possible. They actually have a cable TV monopoly in the Kentucky…read moremarket, but try to avoid them. We had strong storms a week ago, and every house on the street where I live had internet and cable restored within hours--except mine. The outage must have blown a coaxl cable at my house. Spectrum said they were understaffed and couldn't repair mine until a week after the storm, and I have to have internet to work. I've never seen such horrible customer service! Avoid them!

Absolute garbage service, and no-show appointments. Paying for 600mb and getting 8mb if working at…read moreall. Numerous service outages and no compensation. Canceling this abomination was entertainment in pure form. Empty promises and offers of "free cellular service" and a near refusal to cancel. I had to hang up on Robert from San Antonio after I started recording the conversation - but I started recording before calling back with Naomi. While she runs the scripted call she even finds a little humor herself in the ridiculousness of the situation and supposedly has canceled my service. Maybe the recording gets posted to YouTube, maybe not. Checkout Starlink!

The kind of Internet that makes you wish you still had NetZero. Spectrum has been horrendous and…read morevery unreliable. Constant outages with no explanation. Very poor infrastructure and untrained technicians. Looking to switch as soon as possible.

Pro: affordable Con: unlimited data speed slow and once it…read moregets throttled it's useless and so slow that your phone GPS navigation is so slow your car travels faster than the map can keep up

I went and a new phone today and upgrade and Miss Dynasty help me pick out a new phone she was very…read moreinformative very nice and polite and she helped me with the new features on my new phone she did a wonderful job and I left the store with ease thanks again miss Dynasty

I had requested a wifi extender when I signed up for my internet service through at&t in oct of…read more2024. When the tech came to do the install he said the extender was not necessary. Great I thought, way to save me some money. But I just noticed that they have been charging me this whole time. Now that's 10 dollars a month for 15months so that's 150 bucks. Now I know i should have been more diligent with looking at my bills, but when I brought it to at&ts attention all they did was stop the service, tell me I'm probably gonna get charged for not returning a piece of equipment that I never had and give me a 30 dollar credit on my account. I asked if they could at least guarantee I won't get charged and they said no, but when it happens I could contact them again and they could investigate the matter further. 0 star customer service.

If possible I would rate a minus 5 stars. On 06/12/25 I…read morespoke with Mikala and told her I wished to cancel my internet service, the account was paid through 06/27/25. She advised I call back on or before 06/25/25 to cancel and the account would be closed and I would have a zero balance. I contacted AT&T on 06/20/25 and spoke with Evon, told her I was cancelling my service. She directed me to return the equipment to a UPS store and I would have a balance due through 07/03/25 of approx. $71.00. I explained what I had previously been told and she brushed me off. The equipment was returned on 06/20/25. I received a bill in the amount of $70.10 on 07/15/25. This is the second time I have been lied to and misled by AT&T representatives. What reputable company charges you for service on a closed account?? Do not use AT&T for any of their services.

Great experience. They set expectations for the installation and delivered to those expectations…read more The quality of the fiber connection is tremendous.

As an IT Consultant I appreciate a solid, responsive Internet Service Provider…read more Iglou Internet Services is just that, reliable and responsive. I have used them for years for both my Internet and my clients' connectivity needs. If you have ever had an issue with internet and waited on hold, you know what I am speaking of. Or my favorite on-hold message, "if your internet is down, please visit our web site, at..." Iglou has real people, real technicians, you can reach by phone. I appreciate their service, they are local and have been around for over 30 years. I had a problem this week with a client, Iglou worked with me fast. Internet connectivity is a must-have for business today.

This location was able to help me turn my old device in, after the Valley Station location was…read moreunable to help if you read my review on that one. I came here because the other store couldn't pull up a code on my phone and said I had to go to a corporate store, which this was the closest one. I did experience a little bit of a wait but not too bad. When I told the rep about my situation, she rolled her eyes and said that store is always referring people there and saying they can do this and that. I didn't take much offense to the eye roll because I know it wasn't directed towards me, still shouldn't be doing that in front of a customer. Gladly enough she had trouble at first but got the code to come up and erase everything off the old one. That major headache was over. I give 3 stars because this store was able to help however customer service could've been better. Just glad I was able to get rid of my old device.

Tyro was extremely courteous, personable, and helpful with our Samsung and iPhone upgrades. We also…read moregot great deals on earbuds and an iPad. We were first to arrive, but it picked up quickly. They were well-staffed to handle it and get everyone in and out quickly without feeling rushed. 10/10 would recommend current staff.

It says it closes at 9, and I tried to get in from 7 and they treated me badly and told me it was…read moreclosed. There were two guys, one with black hair and the other blond.

Verizon currently has a commercial for "any phone, any condition". That is false. I had to make 3…read moretrips up there with 4 phones. Finally got verizon to accept one. They need to change verbiage on commercial. False advertising.