A rating of one star is a stretch. But I ended up getting a phone from them anyway. Short version right as I enter the establishment I'm greeted with rudeness and a condescending looks and stare. Mind you I have a full Internet package TV phone and six mobile devices on their system and when I'm trying to upgrade one of my devices, it's a major inconvenience for them to go through options with me. Once we get into it, they're not even really familiar with the phone nor the process how to transfer data from the old one to the new one. Of course I'm concerned when they tell me they can get all the data except for the last year and a half of current time, which is unacceptable. Long process multiple hours. Finally got it but completely rude. Throwing glares at me and my family. They even dropped my new phone on the floor before I had time to even touch it myself. Well, I'm trying to be patient and courteous and I'm not receiving the same in return. If I didn't need the phone for my daughter, I would've been very rude in return and left, but I got what I needed, but I won't be coming back and I'll be going to a new carrier even if I have to suffer. I will not be returning and I will not be recommending them if anything steering people in a different direction, utterly an embarrassment to the company. The entire time I was there suffering through my own process. I was watching other customers experiencing near the same treatment and issues with products and services, not being for the customer, but against the customer. read more

I went in to exchange a digital decoder box and get an M card and tuning adapter. After being told they didn't have either one the second girl pulled them out of the closet. I mentioned I need the USB cord for the tuning adapter and was promptly told they did not have one. After she disappeared in the back for 5 minutes returning with the cord, and now 5 customers deep behind me. She was unable to get the M Card or Tuning Adapter to scan into the computer so I was, of course, told they were bad and they would have to send a tech sometime next week. I don't live here full time so I left with nothing but a cavalier attitude of How they could care less about my cable problems. Come back next time you're down. Charter has a reputation of crappy service here. You can not get a phone number so you can call this office location. You have to drive all the way over there, no matter where you are, so you can find out they can't help you. Subsequent to this visit the 800# told me they have plenty of M cards on hand. I stayed an extra day only to be told once again, "we don't have any". read more

Spectrum - Television Service Providers Near Me - Osage Beach, Missouri

Turned in my boxes and canceled my service 4 days into a billing cycle and wasn't told that I would have to pay for the whole month of service. THAT'S CRAP!! What a rip off. It's not like you can always prepare ahead when you're moving and turn off your service on the VERY LAST DAY of your billing cycle! I'll never use Spectrum again and hope many more customers read this! read more

This company is based on lies. They advertise that they service the entire area around Lake of the Ozarks and that is a lie. I live North of Camdenton, Mo and I was told online, and over the phone that they provided internet to a house I wanted to buy. So I entered a contract to buy this house and scheduled internet to be installed. On the day of installation, the service tech called me to inform me that they do not provide service in the neighborhood they told me online and on the phone that they did. So as an person who works from home and needs good stable internet, locked into a contract on a house, I now had to find the "best alternative" and that was AT&T. When my neighborhood requested them to extend their service to our area (being that we are considered in their service area), they told us if we wanted their internet our community would have to pay hundreds of thousands and confirm that all our residents would lock into a contract with them for a minimum amount of time to make it worth their while. If you are in an area that receives their internet it is decent, but do not trust their lies if you are not sure. I recommend you make sure to have internet turned on prior to buying a house they claim to provide service to. Had I not been lied to I never would have bought this house. Do your research this is not the first time this has happened, and it will not be the last. They do not care about their customers, only about how much money they can make. read more

Terrible alternative to Satellite. We changed from DirectTV...how stupid were we! We have had Charter for 1 month now and they have been out 4 times already to try and fix their system. All 4 times we had 4 different diagnosis. One was that it was grounded wrong from installation, next was our cable in the house is old and needs to be replaced because our house is old. Our house is 10 years old...i guess their definition of old is 10 years. Third time back to grounding issue. Fourth time finally had someone that had a clue. The problem is not with our installation, wiring or age of our house. It is their new program guide where they do not have all the bugs out yet. Who knows when this will get fixed. going back to DirectTV. It's more expensive, but at least it works and has way more advantages. If you are thinking of going to Charter/Spectum run fast... read more

Went in on a Saturday and it was a packed house, thought it was going to take forever. Pleasantly surprised that was not the case. Quick, efficient and Melanie took great case of us and thoroughly explained how to set up our new modem at home. read more

The boxes to rent break down a lot. It's not worth "renting" the boxes for cable so they can make more money off people at the lake. You can't even get HD on a new tv even if you have more than just the basic cable!. Customer service is not well either. They either don't know how to help, very slow or just don't care. I rather go back to dish tv than pay money to "rent" a box each month so Charter can make extra money off all of us. The lake NEEDS better and more cable companies. read more

Charter Internet works fine, but their customer service and the fact that they keep raising prices on loyal customers stinks. They will not even work with people who have been with them for 5 years. I have had two price increases and could stand no more. Their people are the worst and their constant calling trying to up-sale you is the pits. I would stay away from this company with a 10 foot pole, contact the attorney generals office and tell him you want a choice in providers and that you are tired of the monopolies created by cable/internet providers. read more

This is the worse office I have ever visited. they have monopolized cable here at the lake.... so you don't have any choices...

I have owned a home in Linn Creek, MO since 2011. The home is .2 miles from US 54 and 1.7 miles from Camdenton, MO. When I moved there, Charter stated they would have service there soon. It is now 7 years later, and still no service because "There are not enough customers". Well, what I can tell you, is the homes in that subdivision are on 5 acre lots and worth over $180,000, but I guess that is not good enough. read more

Worst experience ever. Went in with questions regarding my bill and the sales associate said she only does sales and can't provide any help. Cs he was the one that set up the account and the billing information that was messed up to begin with. Horrible. Switching providers read more