Well, perhaps Dr. Jekyll will show soon. Must state this is a business prone to complaints. I…read morecalled Jim's regarding a almost new Yamaha amp repair. Jim? found very personable. Mentioned I'm wheelchair bound now. Before I could speak he offered to meet me at my vehicle and he'd take it in. BTW..these amps have a bit of unbalanced weight on them. I feel I have an amigo in case I got a rare Yamaha bad apple. If it happens again I will demand a new one from Yamaha. Nice to have his shop doing the work. Jim doesn't want a return, Yamaha doesn't want a return, nor do I. BTW Yamaha doesn't hand out warranty service contracts on a whim. Somebody there has some serious talento. Feel it's a shame more folks with good experiences don't post. Do you know how great it is having a service like this in Springfield? BTW.....sent a Teac Cassette Deck in for a factory re-do oil/belts in California. 80 bucks to ship one way. 289.00 for service..... Unit failed within 3 weeks....Garage door guys two hours charge 30 minutes there and millage....sounds like Jim's cheap. One last thing, been in good to great audio for 50 years. You pay for what you get, and it aint cheap to have great sound. Unless an audiophile relative passes on.

I have been trying to get my stereo back from this place for over two months. I went there during…read morebusiness hours and the place was locked up tight. No message on the door. Have called several times and it goes nowhere. Emailed them as well. Anyone know what is going on or how to contact them?

Great people, great service! I called to check on internet service for my in-laws who are…read moresuffering with terrible connectivity and service with Century Link, Robert, one of the owners, called me back and was incredibly helpful and personable. My in-laws are outside of his service area, so he spent considerable time checking in with other options. What a pleasure to have personal service instead of corporate arrogance!

I've been frustrated with many of the providers in town, but I've been pleased with Quantum. Last…read moreyear when we were having so many bad snow storms, almost all the internet providers in town went down but we still had quantum up and humming along. There's still down time, but I expect that of all internet companies. Most of the time, fixing it is as simple as rebooting the router. I just appreciate being able to reach a local guy without going through the headache of listening to an automated help service. I also appreciate that they're not one of the major companies trying to screw over people and I think they'll be dedicated to net neutrality no matter what happens.

In late March/early April, I called CenturyLink in order to disconnect my internet services due to…read morea military move clause. After being transferred about 10 times and being put on hold over the course of an hour (CenturyLink had my first and last name reversed so I could not be found in the directory and kept getting transferred), the $100 disconnection fee for broadband services was waived. I checked my final bill, and there was still a $200 disconnect fee for voice services since the Internet services ran on DSL. Why would this not also be waived? I called customer service during the first week of April, and the representative said it would be resolved within three days after speaking with his supervisor. At this point, it's been two and one half weeks since that last call, and the charge is still on there. I have not been contacted by anyone for an update. CenturyLink has been the worst experience in customer service in any industry I have dealt with. It has also been the slowest and least reliable Internet Service Provider. I had to reset my modem nearly every day just to keep it working. This issue has gone unresolved for one month. What does a customer have to do to get this resolved? UPDATE: CenturyLink credited me with $200 on May 2, 2017, which was one day after I contacted the Better Business Bureau (BBB). I received my overpayment back during the first week of June with a check dated on May 30, 2017. I'm glad to have this resolved, but it's unfortunate to have to go through the BBB. I'll give you one star back.

They have outsourced the business over seas somewhere. Good luck getting help with anything! All I…read moregot was the run around and transferred from one non English speaking person to another. Never got my issue resolved and ultimately cancelled my service o on line due to the terrible customer service!

If I could leave zero stars, I would. This has been the most frustrating and unprofessional…read moreexperience I have ever had with a service provider. I moved in 2023 and spent months trying to get my existing security system properly reinstalled at my new home. The original owner, Curtis, never followed through. When Fortress Security took over, I was hopeful things would finally be resolved. I was told to contact the new owner, Tony, directly. I did just that. I reached out by phone in January 2024, showed him the photos of what needed to be installed, and received no follow-up. I followed up again in March to express my frustration after months of silence, and again received no response. Meanwhile, I was being billed full price for service, despite the fact that only part of my system was functioning. One of my two monitoring services never worked at all. I provided full documentation and screenshots when I finally requested cancellation. I also asked for the final month to be waived, given the long history of ignored messages, failed service, and broken communication. Instead of taking any accountability, I was told I still owed for July because of a 30-day cancellation policy. Then it got worse. I was told the following by someone representing this company: "We honestly don't want customers like you. We have had amazing customers all these years. So you canceling is a blessing." That is the level of professionalism I received. I remained polite and patient through this entire experience, even when I was being ignored. That response confirmed I had made the right decision by leaving. For comparison, I spoke with a SimpliSafe representative who came to my door tonight at 6 p.m. Their technicians arrived around 7 p.m., and by 9 p.m., my entire system was installed and monitoring was fully active. It was done the same day, without excuses, attitude, or delays. I do not take leaving a negative review lightly, but this company earned every word of it. From the lack of communication, to the failure to deliver service, to the rude and dismissive final message, this experience was unacceptable from start to finish. I hope this review helps others avoid the same situation.

Tony and his team are top notch. They were on site quick to evaluate and then scheduled the…read moreinstall as soon as possible. Now we feel safe and protected in our buildings and on our property. Thanks Fortress for adding us to your family! We are blessed to be here.

I was referred to Sat-Com by my Home Owner's Association management. This was my first time using…read moresatellite services. The installation was very professional; they had to run some new lines through my garage, but everything they ran was tied up and tucked away neatly. I had the Genie DVR installed, and Dan (owner) sat down with my wife for about 10 minutes explaining all of the features of the remote, DVR service, and DirecTV offerings. All-in-all, it was the best installation experience I've had from any provider. The DirecTV service itself is working great right now as well.

I only give this company three stars because I've been a customer for over 20 years. I have read…read moreall of the other comments and understand everyone of their grievances. I have had similar, if not the exact same ones. I have had both Internet and cable with them the entire duration of those two decades. What I have found is that living in a college town things expand so quickly that mediaCOM cannot keep up with the demand for customers. Therefore, they lose points in simply poor management of the company. The local office in my town is wonderful! Kathy, Frank, Derek and Scott. Have made any issue I have had extremely painless and they are always incredibly helpful. But, their phone support is simply pathetic. I have found contacting them through Facebook is more beneficial than trying to actually contact somebody by phone if you have issues that you cannot go down to the office and deal with. Sure they are not the most reliable Internet and TV provider in the world. But, out of 20 years I have never been willing to switch to a different provider because they are always willing to work with me.

I have been paying for 300mbs service since MediaCon forced me to upgrade from 100mbs a long time…read moreago. I have been complaing to them that internet service is not stable and that speed test shows speed is in the 20 to 50 mbs range. If there is anyone that is thinking about getting services from MediaCon DON'T TRUST THEM!

Pat did a fantastic job answering my questions and putting together a great system that fit my…read morebudget. I will use this company from now on for all my home theater needs. No more Geek Squad for me!

From the owner: Home Video Satellite has been serving Springfield and the Ozarks area for 33 years with outstanding…read morecustomer service. We provide a full array of top quality audio and video products Including the very best in satellite TV with DIRECTV. The value and service you receive at Home Video Satellite is always going to be beyond your expectations. Call us today to get your DIRECTV system installed by one of our local experienced professionals.

Had a issue with my internet, Gentleman named Evan out of the St. Roberts office identified several…read moreissues from no grounding, no outside box, also found my modem was 12 years old. He did a excellent job fixing everything and my internet is running very good, better than it did.. Evan was very professional and communicated the problems and his plan to correct all of it. Thank you Evan Cable America Appreciate this employee!! Kevin Forshey

I was trying to watch the North Carolina game I didn't even see the…read more game had service less than a month I called Cable America they told me a technician was working on I believe the technician wasted about 2 and a half hours trying to fix the problem I believe I might shut it down its unreliable to watch

Kevin was great. my wife and I are on a road trip and her ipad stopped charging. Kevin ordered the…read morepart overnight and UPS was delayed due to weather. We looked at repair shops at our next destination but again we would be at the mercy of UPS (and also spending $30 to $100 more than Kevin quoted us). We decided to stay one more day, UPS delivered, and Kevin had it back up and charging within an hour or so. My wife is incredibly grateful as am I! Great business, I highly recommend it!

Kevin installed a screen for me did a good job at a fair price, Had an issue with phone after that…read moreand he took care of it immediately. Great service I am pleased.