They have outsourced the business over seas somewhere. Good luck getting help with anything! All I got was the run around and transferred from one non English speaking person to another. Never got my issue resolved and ultimately cancelled my service o on line due to the terrible customer service! read more

Pitiful repair services. Had a DSL Modem die less than 2 months after signing up. Only way to coordinate repair has been through online chat. So far, 1 week has passed and I still don't have any resolution. Twice spent over an hour chatting to someone in India only to be told another department had to resolve my problem. read more

I just signed up with CenturyLink a couple of months ago and the internet service is Terrible! time to find a different provider

Absolutely awful customer service. Trying to get internet service and they didn't send the "install yourself" kit, so I had to call and reorder another one. It came the same day as the activation date. Once the time came for activation, I tried to set everything up. Nothing worked. I called technical support. They said there was a problem and I had to wait a whole month. I was then transferred to another person who told me the techs weren't able to get my line ready. Here I am installing everything at my house to make it easier on them and they can't get the line ready? So, now we wait again. So far, nothing has come through from them and I've had to call them to figure out what was going on. They never once called or emailed me. Terrible. read more

I am a military wife and have had internet in various places all across the United States. Hands down, Century Link is the absolute worst company to deal with. The only reason we have them now is because no one else has service in our area. If you can avoid them by doing anything else, I highly recommend that you do. If I could give them negative zero stars, I would give them a 100 of them. We have been without internet for over 3 weeks. Our first "repair" appointment was cancelled by Century Link (without telling us). We called them and they said it was an area outage. They said it was taken care of but we still had no internet. We set up a second "repair" appointment for 8 days later because that was the "fastest" they could get to us. This time it was for a Friday. Stayed home and waited all day. Contacted the online lady at 1:00pm and she said "we guarantee the repair guy will be there this afternoon by 5:00." Contacted the phone lady at 3:30 and again was told "we guarantee the repair guy will be there this afternoon by 5:00. There is still time and he will be there." The guy NEVER showed up or let us know he was not coming at all. Of course Century Link is closed on the weekend so come Monday, we call yet again. This time I ask to speak to a supervisor after being scheduled for a third "repair appointment" 9 days later. The lady did not want to let me talk to them of course. When I insisted, on speaking to a supervisor, she left me sitting on hold for 10 minutes and then came on claiming that her name was "Eve" this time. The exact same lady is now pretending to be a supervisor. When I called her on the BS & asked for her supervisor, she said that she had no way to contact her boss and hung up on me. They are not worth any amount of money for the absolute garbage service they provide. Good luck if you have to use them. read more

I contacted CenturyLink to set up wifi services for my new residence. An installation appointment was set. Less than 18 hours previous to the appointment, they cancelled the appointment via voicemail. I had to make numerous phone calls to finally find someone who could figure out why it was cancelled (this took a minimum of three hours with several "team members"). Supposedly, the previous tenant had not disconnected service. I never rescheduled and found a different provider. Fast forward a month... we just received a BILL in the mail charging us for In-Home WiFi-Enabled Equipment ($100) and Internet (prorated to $17.97) from CenturyLink. It is outrageous that we were charged for nonexistent services. I then spent over two hours trying to receive support from CenturyLink. I was told that they "made the cancellation late." Confusing when it is a month later and I'm receiving a bill. I spoke with a minimum of four representatives and kept being transferred for one reason or another. I asked for a confirmation number for the supposed dropped charges and was refused. To say I am disappointed is an understatement. Horrible customer service and overall incompetence. Please research them on BBB - you won't believe the previous and ongoing cases against them. I would never recommend this service to anyone. If you live in a rural area and believe that CenturyLink is the only provider, ask around. I found a great service in Splash Internet and I am sure you can find an alternate provider. read more

I ordered service through CenturyLink got told by them the billing don't start till you receive your service is successful turn on and working correctly than that date starts your billing However I live in very rural area I am disabled I live by myself and I just ordered wifi to make my phone to work since it has wifi calling where I can make medical and emergency calls if needed there's no cellular signal out here however I been lead on by the company got told since July you need a dropline no problem getting that done be another month of waiting I am tired of waiting there is only two service providers in my area CenturyLink and Cable American not like you have much of a choice to work with here down in Newburg,MO well in August I got ahold of them again the tech told me and my ex boyfriend in July be out here again with a dropline install could take 10-14 days we waited from July till August than we got on the app ask them when they coming back? Well we get told you need to agree to the terms and additional equipment experience and would do payments on the installation and all of work if you agree to it I did through the chatlog with a agent after we agree to that they made me a date for September 15th ANOTHER MONTH from August and okay whatever well the day came and no tech was on the property found that strange than I once again get told by another agent another month Oct 6th than the agent tells me pay half on the equipment early and than they would install it I think not wasn't in the agreement. I am sending back my modem and buying me a cell phone booster this isn't worth the stress CenturyLink aren't for the people their just a big heartless chain. read more

I signed up for service with Century Link in January for an install the first of February, I got a call saying the installer ad Covid and that they would have to reschedule for the 11th, while not happy with the idea I understood. Fast forward to today (the 11th) and the installer arrive at my house this morning and proceeded to inform me that he could not install my internet because the company had not came out and buried a line to my house, Needless to say, I'm furious! I then get a call from a supervisor with the company to inform me that they scheduled the line to my house to ran on the 9th but the installer was sick and that it will not be April 4th before they can get to me!!! April freaking 4th!!A two month delay because a guy was sick? Unbelievable! This is the most poorly ran company I have ever dealt with and will NEVER use their product! Please avoid them, they are an absolute disaster! read more

I am very impressed with their service. I just had internet installed and it was efficient, professional and done in a timely manner. Great company! read more

10 days since CentryLink said my internet would be activated. I've called customer service 4 different days since then, and each time they give me a new date when service would be activated. That day rolls around and still no service!!! What a bunch of liars and thieves!!!!!!! read more

CenturyLink - Get used to this view. No service and no one from customer service to tell you what's wrong or when it will be fixed. - Television Service Providers Near Me - Rolla, Missouri

This is the worst internet provider ever. They do not care about you unless you are starting service or upgrading. If you need to call them, tell them you're upgrading otherwise you'll be on hold for 45 minutes. I was hung up on twice while trying to adjust service. When I cancelled service and sent back the modem via the return label, they couldn't find it 3 weeks later. They threatened to hit my credit if I didn't pay for the "unreturned equipment". DO NOT go with century link unless you want over-priced service. When the customer service talks to you, it sounds like they are working from home at a party with 100 teenagers. Then they blame you for your phone not coming through. I would rather die than have century link. read more

Worst internet company i have ever dealt with. I requested services paid my deposit and was promised services on 2/28/18. Received a email stating that cancelled my order. When i called inquiring about the email they told me that my area was exhausted and they couldn't provide me with services. 1st issue- why didn't they check to see if they could service me area before taking my money? 2nd issue- i was told i had to wait 30 days to get a refund. It's well over 30 days and I'm still waiting on my $100 to be returned. When ask to speak to supervisor i was transferred to another representative and not once was i connected to supervisor. If you're new to this area please use Hughes net they are amazing and they don't pass you off to the next person to avoid helping you. PLEASE RUN FROM CENTURY LINK!!!! read more

In late March/early April, I called CenturyLink in order to disconnect my internet services due to a military move clause. After being transferred about 10 times and being put on hold over the course of an hour (CenturyLink had my first and last name reversed so I could not be found in the directory and kept getting transferred), the $100 disconnection fee for broadband services was waived. I checked my final bill, and there was still a $200 disconnect fee for voice services since the Internet services ran on DSL. Why would this not also be waived? I called customer service during the first week of April, and the representative said it would be resolved within three days after speaking with his supervisor. At this point, it's been two and one half weeks since that last call, and the charge is still on there. I have not been contacted by anyone for an update. CenturyLink has been the worst experience in customer service in any industry I have dealt with. It has also been the slowest and least reliable Internet Service Provider. I had to reset my modem nearly every day just to keep it working. This issue has gone unresolved for one month. What does a customer have to do to get this resolved? UPDATE: CenturyLink credited me with $200 on May 2, 2017, which was one day after I contacted the Better Business Bureau (BBB). I received my overpayment back during the first week of June with a check dated on May 30, 2017. I'm glad to have this resolved, but it's unfortunate to have to go through the BBB. I'll give you one star back. read more

A Communications Company that Cannot Communicate. We ordered their service in June, and they originally gave us a date at the end of June for the service to begin. Unfortunately, not one person at Centurylink was capable of understanding that they'd pulled their line back away from the house about a year and a half earlier - just because it was hanging too close over the road and it was easier than putting in another pole to support it (and we didn't have service with them at the time, since they didn't have internet out here yet). Their corporate inability to understand had them back the date up by almost a week, and then another week, and then... they didn't communicate at all. After another couple of weeks, I called, and they said there was some difficulty with getting it installed, but they didn't know the details, because they use another company to do the actual physical work! When we realized they were thinking (maybe) about running the line underground, we made it clear to anyone we spoke to that we wanted the line back on poles, as it had been before. Over 2 months after it was originally supposed to be installed, they ran the line - underground, across our driveway, destroying a cattleguard, and across the yard and around the house. I give it 5 - 10 years before it's destroyed and has to be repaired when someone goes digging in the yard to install something else. It's still not "installed," however, at this point. Now it's September 5, and there's a man in a Centurylink truck out in the field at the drop. I guess he's making the connection between what the last people put in the ground, and what comes down from the pole, itself. Centurylink called me Aug 28 to say that he'd be here on Aug 30. I told them to give me enough notice before arrival that I could arrange my schedule for them - I got a text 15 minutes before arrival. Oops, he was in the field, but now is gone - without communicating a word. They said they could get us at least an 8mg down speed, compared to the barely 3mg we get from Wave. They promised better reliability. The price is supposed to be $20 better. After over 2 months since the original install date, I kinda hate their service, and I haven't even had the chance to use it yet. update: Sept 13, 9:50am. Sure, they got internet installed on Sept 5, but it's SLOW! This far out of town, they promised 8mb/s, but the absolute best it's managed thus far is 1.70. I called on Monday (09/10) to see if they can fix it, and promised a tech to come out on Tues (0911) between 8am and noon. Around 3pm the schedule was revised to start at 4:45pm until 6pm. It was late the next morning before the schedule was revised yet again to have someone out here between 8am and 5pm. This morning, I got a text at 7:15am saying a tech was coming, and when I checked the website, it said a tech would be here working from 7:15 until 8:50am. Nearly 10am, and still no tech - and after talking with support on the phone, I rechecked the website and it now says 3:19 - 4:54pm. Yet again, I'm trapped at home, unable to even shop for groceries, because I'm stuck waiting for someone who may never arrive. 2 1/2 months since they promised service would start, and it STILL doesn't work. I feel bad that some poor soul working overnight in India had to deal with yet another irate customer on the phone, but this is really becoming a problem. I can't even take a test from my online college (WGU), because the bandwidth isn't high enough right now to deal with the online proctor! I'd use the hotspot from my phone, but it's too unreliable (ATT). As of this point, I'd gladly leave a 0 star review, but it's not possible to go that low on Yelp. read more

My service in Dixon cut out on me daily. The customer service would pass me on to other departments. I spend many hours on the phone multiple days trying to get the service that I was paying for. Hard to beat cable internet, reliability is crucial today. read more

The worst internet service ever. I don't understand how this company still going when the service is horrible. I constantly been having issues with my internet since day one. The internet is always cutting off every other day and when I call for a tech, it will take about a month before they can even come out to fix it. The tech that they contract with also don't know what they are doing. They come in to "check the problem" however they do not fix issues. When I do call customer service about the issues, they also don't know what is going on. All they know is to apologize and then hang up on you. The worst customer service by far. Also, they do not how to updates their billing information. I have called several time about the additional charges on my bill, however they keep adding it onto my next bill with late fees. They see the adjustment on the note but don't know how fix it. When I called them to adjust it, they refer me to their finance department. read more