I purchased a new "liquid glass" screen protector from the TCC Store in Rolla, Missouri. Within a month, I dropped my phone and the screen cracked, which the provider assured was very unlikely to happen because this product "used nanotechnology to change the phone on a molecular level and would make other products obsolete." My dissatisfaction with the product, though, is secondary to my dissatisfaction with the manner in which I was treated as a customer at the store. I returned to the store for help with the warranty and getting my phone repaired. The manager was defensive, arrogant, and insulting. When my husband and I expressed confusion, we were met with impatience. The manager seemed as though he just did not want to be bothered with our questions. Instead of trying to help us navigate our way to a solution, he would respond with comments such as, "What do you want me to do about it?" I told him that we had not been informed that if we had problems with the product we would have to send my phone through the mail to be fixed, and that we were given the impression that we would simply need to return to the store to have any problems addressed. He, very rudely, responded by saying, "MOST people know this." Had this been explained to us when we purchased the product, we would not have driven the 60 miles to return to the store. His tone and manner suggested that both my husband and I were just stupid. We left having received absolutely no help. My family has frequented this business several times in the past, and we would have probably returned to this location for our next phone upgrades, but after this experience, we will never return to this location again. We were made to feel ignorant and unimportant. After making the original sale, they were done with us and we were on our own. I wish that I could give this business a zero rating, but that was not an option. read more
