In late March/early April, I called CenturyLink in order to disconnect my internet services due to…read morea military move clause. After being transferred about 10 times and being put on hold over the course of an hour (CenturyLink had my first and last name reversed so I could not be found in the directory and kept getting transferred), the $100 disconnection fee for broadband services was waived. I checked my final bill, and there was still a $200 disconnect fee for voice services since the Internet services ran on DSL. Why would this not also be waived? I called customer service during the first week of April, and the representative said it would be resolved within three days after speaking with his supervisor. At this point, it's been two and one half weeks since that last call, and the charge is still on there. I have not been contacted by anyone for an update. CenturyLink has been the worst experience in customer service in any industry I have dealt with. It has also been the slowest and least reliable Internet Service Provider. I had to reset my modem nearly every day just to keep it working. This issue has gone unresolved for one month. What does a customer have to do to get this resolved? UPDATE: CenturyLink credited me with $200 on May 2, 2017, which was one day after I contacted the Better Business Bureau (BBB). I received my overpayment back during the first week of June with a check dated on May 30, 2017. I'm glad to have this resolved, but it's unfortunate to have to go through the BBB. I'll give you one star back.

They have outsourced the business over seas somewhere. Good luck getting help with anything! All I…read moregot was the run around and transferred from one non English speaking person to another. Never got my issue resolved and ultimately cancelled my service o on line due to the terrible customer service!

It's wireless, for gosh sakes! Honestly, we weren't expecting much but were very pleasantly…read moresurprised. For those of us living in rural areas of Missouri, with no access to fiber or coaxial cable service, Wave's wireless service is heaven sent. Wave would not sign us up for service unless it first determined through a "site survey" that the topology and distances would allow for sustainable service. We were told, because of the limitations of our location, we could expect at best 3Mbps service, which is what we subscribed for. . . that said, we regularly get 10Mps up and down. Only during brief periods of the heaviest rain do we get signal degradation. The service allowed us to work from home during the pandemic. Zoom and Team meetings work just fine. Streaming Netflix, Hulu, Amazon . . . perfect. The only extended downtime so far came after a bad storm with lightening damage on the radio tower to which we connect. Service was fully restored within 12 hours. Zach (the business owner) and his crew work seven days a week. (I know because I've reached Zach by phone on Sundays.) This is a locally owned business that has earned my loyalty and respect. BTW, we tried a well-known satellite business. The speeds were not great, and the latency was terrible. Streaming services buffered a lot.

The internet service they provide works as advertised, but when it comes to having and outage the…read moresupport and communication is terrible. I am in the Festus area and when I had an outage did everything, they asked for me to do but always had to reach out to them to find out what was next, then would get could be few days before someone to get to me. Which is unacceptable when you depend on it for work. If you are going to be in the area you need support in the area. Then when cancelling I called to see when a check would be sent for service not used. they were unsure and could not give a timeframe when that might happen. Like I said product work but the customer service side leaves something to be desired. Also, I did have access to my account, but I am unable to access it now for notes and billing

The lady we talked to for scheduling/purchasing was great, I wish I could remember her name. James…read moredid our installation and he was so nice and took the time to explain everything to us!

From the owner: Fidelity Communications provides high-speed internet, cable television and phone service to…read moreresidential and business customers in the greater Arkansas, Louisiana, Missouri, Oklahoma and Texas areas.

I had Socket for several years. The service was erratic, and at times took a long time to fix…read more I final decided to switch to another provider (and I am very happy with them.) I had a heart attack, and was not able to cancel until the last day of the cancellation period. I discovered that Socket wasn't answering the telephone that day. They charged my credit card for a full year's service. I contacted them, requested a refund. They kept promising a refund, but it never arrived. I'd go without Internet before I ever dealt with Socket again.

Socket is a great Internet Service Provider with local tech support, reliable service, and honest…read morebilling. Most of their services don't have a contract because they believe in their service quality.

This store is awesome!!!! Great customer service and super knowledgeable. Go Rolla T-Mobile!read more

Just want to warn everyone to "Buyer Beware" if you shop for a new phone at T-Mobile in Rolla. They…read moredon't bother to explain any of the details to customer. They don't even give you copies of any of the agreements, they tell you that you can access them ONLY on the app. They tell you that there is a 14 day "Walk-Away" guarantee, but they don't tell that you will lose any money that you have paid in addition if you trade in a phone you will NOT get your phone back.

Socket has been installed for 2 weeks now, no issues. Our installer Keyshawn S was very…read moreprofessional and provided great customer service.

Terrible and that's being complimentary. I would put zero stars if I could. Fast wire sold out to…read morethem. I never picked this company. Do your homework this place won't last the way it's being run. No internet is better than dealing with Socket.

Great people, great service! I called to check on internet service for my in-laws who are…read moresuffering with terrible connectivity and service with Century Link, Robert, one of the owners, called me back and was incredibly helpful and personable. My in-laws are outside of his service area, so he spent considerable time checking in with other options. What a pleasure to have personal service instead of corporate arrogance!

I've been frustrated with many of the providers in town, but I've been pleased with Quantum. Last…read moreyear when we were having so many bad snow storms, almost all the internet providers in town went down but we still had quantum up and humming along. There's still down time, but I expect that of all internet companies. Most of the time, fixing it is as simple as rebooting the router. I just appreciate being able to reach a local guy without going through the headache of listening to an automated help service. I also appreciate that they're not one of the major companies trying to screw over people and I think they'll be dedicated to net neutrality no matter what happens.

Had a issue with my internet, Gentleman named Evan out of the St. Roberts office identified several…read moreissues from no grounding, no outside box, also found my modem was 12 years old. He did a excellent job fixing everything and my internet is running very good, better than it did.. Evan was very professional and communicated the problems and his plan to correct all of it. Thank you Evan Cable America Appreciate this employee!! Kevin Forshey

I was trying to watch the North Carolina game I didn't even see the…read more game had service less than a month I called Cable America they told me a technician was working on I believe the technician wasted about 2 and a half hours trying to fix the problem I believe I might shut it down its unreliable to watch

I only give this company three stars because I've been a customer for over 20 years. I have read…read moreall of the other comments and understand everyone of their grievances. I have had similar, if not the exact same ones. I have had both Internet and cable with them the entire duration of those two decades. What I have found is that living in a college town things expand so quickly that mediaCOM cannot keep up with the demand for customers. Therefore, they lose points in simply poor management of the company. The local office in my town is wonderful! Kathy, Frank, Derek and Scott. Have made any issue I have had extremely painless and they are always incredibly helpful. But, their phone support is simply pathetic. I have found contacting them through Facebook is more beneficial than trying to actually contact somebody by phone if you have issues that you cannot go down to the office and deal with. Sure they are not the most reliable Internet and TV provider in the world. But, out of 20 years I have never been willing to switch to a different provider because they are always willing to work with me.

I have been paying for 300mbs service since MediaCon forced me to upgrade from 100mbs a long time…read moreago. I have been complaing to them that internet service is not stable and that speed test shows speed is in the 20 to 50 mbs range. If there is anyone that is thinking about getting services from MediaCon DON'T TRUST THEM!